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    Alec's Auto

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    11 months ago

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    Luther Hudson Chrysler Jeep Dodge Ram - 2021 Jeep Cherokee 80th Anniversary

    Luther Hudson Chrysler Jeep Dodge Ram

    (19 reviews)

    Very knowledgeable staff, they knew everything about the Jeep. Very clean and professionalread more

    I use to have all of my services done here. I thought the staff was friendly helpful and efficient…read more But they really dropped the ball for me a few times in the last few years and unfortunately I never saw an improvement. I would have posted this sooner but it originally ended up under the wrong location. So reposting now as I know my husband continues to have issues with this location as well. In summer of 2021 a service tech skipped an important part of my multipoint inspection during an oil change. I'd gone in for an oil change, rotation, and to have a wiper tightened down. They were having some time management issues and were unable to complete my requested tire rotation (which they did verbally tell me upon inspection completion when they came back to the waiting room with an update and said I also needed a new air filter which I agreed to have them fix at the time. They did not mention anything about not completing the brake inspection) I was under the impression that the oil change was smooth and all diagnostics/inspections were completed without any other issues. However I found out this was untrue. (Read on to see more about this issue) Fast forward two months, my jeep starts making some angry noises. I scheduled a pick up service to have it looked at. Someone was supposed to pick it up at 8 in the morning from my work location. An hour goes by and no one has arrived so I tried to contact and kept being placed on hold, an hour later I finally get through and they tell me I was never on the pick up list even though I had received multiple confirmations. She asked me if I still wanted someone to get it and of course I still needed it looked at so I agreed. An hour after that call someone shows up to get it even though I only work 8 minutes away. 12:50pm it finally gets checked in and not until 2:06pm do I get my first message about what's wrong. Apparently both rear brakes are bad and a caliper has seized. However, she quotes me on only a radiator leak and 4x4 service even though brakes are what I clearly need fixed asap I didn't get a price quote for them at all for some reason. At this point it's now 3pm and I tell her I just want a detailed quote and my jeep returned so I can go home since I'm stranded at work. 3:30 she tells me she will send a quote and charge me out for a brake inspection. I did not receive a bill until 4:36 (an hour later. Mind you the whole time I am now waiting to go home). I pay the bill and she says someone is on their way with my jeep at 4:38. A half an hour later someone finally shows up with my vehicle (again I only work 8 minutes away). The detailed quote I received was a bunch of print outs with hand written scribbled notes throughout so I had a hard time making much sense of it but came to the conclusion it was overpriced for value. I didn't understand how my brakes could be so bad if they passed the previous inspection without even a yellow notation or anyone letting me know they were close to needing a change so I pulled out my previous oil change inspection paperwork and wouldn't you know it, the entire brake section was incomplete. So I essentially drove on bad brakes for two months because someone didn't do their job causing my caliper to then also seize and then when I went to figure out what was wrong I was let down again when they forgot my appointment and gave me a run around all day. I decided after that mess I would let them know my frustrations and try to move forward. My husband chatted with the service department about all of this and they had nothing to say about it. We let things lie where they had fallen but I had my brakes fixed elsewhere at a much better rate. Knowing I had one more tire rotation left (since it didn't get used in my last oil change and I bought them in packages) I decided to go in once more and use it up with an additional oil change, only for them to tell me I had none remaining even tho they never actually used my last one because they cancelled the service. This was the final straw for me. I didn't want to argue with a company that clearly was having some organization/time management issues so I paid for it all and since then I've found service elsewhere. Such a bummer. Seems like once your warranty is up there they stop caring about you. I chalked a lot of this up to post COVID issues with employment but honestly, as I said in the beginning of this post we have yet to see much of any improvement as my husband continues to use them and is regularly disappointed. Anyways, unless your car is under warranty or still new I would avoid this service location.

    Erik's Transmission & Auto Repair - Erik's Transmission & Auto Repair

    Erik's Transmission & Auto Repair

    (1 review)

    Perfect, trustworthy and fair price. Since I went to Minnesota I did not know or was I was gonna…read morehave problems with my 2002 Chevy Trailblazer LT. I have NOT bought a Car since 2006 and was never the type to Keeping Up with the Jones. Anyways I notice when going to work early morning my Chevy Trailblazer (Who I named Old Faithful) was reving really hard. As I continued to drive it out to where I had to go the Check Engine light went on. I had this problem before which is an Engine Misfire. On one of the Sparkplugs and Cylinders. I had contact my relative and she sent me to Midas In Eden Prairie, MN. Boy DID I MAKE A BIG MISTAKE. Midas told me I had to replace a whole cylinder head!! IT was gonna cost me $6k!! That is like a good used car! On top of that they we're inspecting other parts of the car that was not necessary! Unfortunately, I had to pay $122 for the diagnostic but I by change had contacted on Craig's List another Mechanic who referred me to Erik. I had told Erick and he himself was shocked at my story! He new Midas was BS-ing and I went to him. My engine was still fine! I just needed new spark plugs which he believed Midas technicians damage by pulling it out the improper way and new great quality coils which I should have don vs buying from Ebay. All in All I only spent $400 and my engine was running great. Please come over here! He won't rip you off with Lies about the car! 5 stars in my book especially coming from Chicago, IL.

    From the owner: We are locally owned and operated with over 30 years combined experience. We are ASE Certified…read moreMaster Technician Service & Repair. Call Us First! 952.594.0671

    Alec's Auto - usedcardealers - Updated May 2026

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