On August 23, 2019 I purchased what I thought would be a nice freezer for $250.00. We took it home and it worked for maybe a week. Alec's sent someone over to our house to fix the freezer twice, each time the freezer would no freeze. The second time they were out to fix the freezer, the son stated that they do not have another freezer comparable to the one we purchased. He also guaranteed that what he was doing to the freezer would fix it. I called Alec to let him know that I wanted them to come pick up the freezer and be reimbursed the $250.00. Alec said they had another freezer that he was going to exchange, I thought okay. I took bread out of my kitchen freezer which was frozen, by the time I got home from work the bread was thawed. I called Alec's back and let them know and that I wanted them to come pick the freezer up and be reimbursed my $250.00. Alec stated he would pick it up on Monday October 28, 2019. I called them back on Monday to see when they would be at the house and Alec stated that he could not pick it up that day but would pick it up Tuesday. He also told me about they have had theft there and the police were involved, I told him I was sorry to hear about this. I called Tuesday to see what time they would be at the house to pick up the freezer so I could let me son in-law know and he stated he could not pick it up until tomorrow which would be Wednesday Oct. 30. I asked Alec about the reimbursement and he stated that he would have $250.00 cash with him when he would be picking the freezer up on Tuesday. Alex called me today Wednesday October 30, 2019 at 10:00 AM and stated that he would be at the house in a couple minutes. I let me son in-law know and he waited for him to show. My son in-law texted me at noon and stated that no one showed up. I called Alec's again and the son answered stating that his father was at the house and waited for 20 minutes and no one came to the door. I let the son know that my son in-law was at the house the whole time waiting for him and no one came. The son was very rude and would not let me talk, every time I tried to say something he would talk louder and rude. The son stated that they hired someone to go with his dad to pick up the freezer, which I'm pretty sure was a lie. He finally hung up on me. I will never go to his place of business again, unfortunately this was an expensive lesson learned for me on the dishonesty and rude business. Be cautious and make sure you take someone with you that can check out the appliance to make sure it will for sure work if you want to purchase something from this business. read more

Okay, this is via the hubs, who cannot stop RAVING about Alec's Appliances since Jeremy fixed our dryer. Our dryer is about 10-15 years old (who keeps track?) and never gave us a problem until the other night, when it started making this horrible noise we could hear all the way upstairs from the basement. We weren't sure if this heralded the death of the dryer, but as it was still heating up we thought we'd give repairing it a shot. How often do you get an appliance repaired? We hit the phonebook and had no idea who to trust, but a phone call revealed that they'd stop at the house and look for $45, which is not an unreasonable price to determine if we'd have to go buy a whole new dryer. Anyway, Jeremy was there when they said he'd be there (actually he was early), which is a major plus, and within 10 minutes he had diagnosed the problem, fixed it, and headed off another pending issue with lint buildup and funny-moving glides, whatever those are. Labor is not included in the service charge, which might be a negative if your appliance actually needs to just be taken in for repairs, but if it's a quick fix, it's worth it. In all, we got great service at a reasonable (about $100) price, and probably another 10 years out of our dryer. Alec's also does all manner of other appliances (washers, dishwashers, but not toasters and blenders and that sort of thing), and we'll be calling them if anything goes wrong with another appliance. read more

As i needed appliances for my new to me house, I was shocked to actually see the inventory in that condition for that high of prices, with them being sold with the best poker face ive ever seen. Yes, i was trying to do as the city asks and support the local economy but when i can pay an extra $100 bucks and get something new with a warranty i drove to portland and got great deals ..I feel really bad about the people who end up buying there? like my neighoors 400 for a 6 yr old stove..huh Keep on driving at least to oly read more

I purchased a washer from this place. It hadn't even been tested because if it had, they would have known that the delicate and short wash cycles didn't work. The little man Alec started to get irritated with me, acted like I was nuts and offered my money back I told him I just wanted a washer that worked. He offered to repair it, or repair my old washer and return it. I had to leave town for a week, so had my other half make arrangements to get the replacement. That's when things went to hell. Alec made a delivery appointment, then didn't show up or call. When my other half called to find out why, he got belligerent and hung up on her. I had to make a two hour drive to his shop where my supposedly fixed washer was. They replaced the bad transmission, but neglected to fix the rusted lid, or even clean it up. When the delivery guy (the only nice guy there) showed up, I refused, gave him gas money for his trouble, and vowed never to do business with the little creep again. If you don't like cigarettes (they smoke inside the store), BO, a bad attitude and shoddy work avoid this place! I spoke to a neighbor about this place, and was told this is the reputation they have, and they wish I would have asked them. read more

RUDE!!RUDE!!RUDE!! sales people!! Other workers are congenial. Sales people seem to think you should pay them for the 'privilege' of shopping there!! read more

I first bought a washer & dryer at Alec's. Although I had to have them come fix it multiple times while still under warranty, I didn't pay much so I figured that's what I get. However the men they have sent out to help me and the men that have "helped" me in the store have been extremely disrespectful to me as a young woman. I had since purchased a dishwasher there, an expensive one, and I had to ask the man to leave my home because he was making such inappropriate comments and gestures. I felt very scared especially with a young child and had to call someone to come until he left. When I expressed my feelings about these situations to the owner he hung up on me TWICE. I sent a friend in to have a part tested for me (which Alec's said was free) but since we didn't purchase the replacement part with them they began swearing, calling her a waste of time and KEPT the part. If I had thought about it more at the time I wish I would have filed a police report regarding the sexual harassment. This company is disgusting. They will also try to take advantage of you (as a young female) and pressure you into buying things you did not want like you don't know what you are doing. My advice, shop ANYWHERE else. read more