Address is actually 602 Pacific Ave N, Long Beach, WA 98631…read moreGreat store, over the years we've bought a stove, washer, dryer, and checkin them out again for a refrigerator. They deliver and setup and haul away. Very friendly and convenient. Update, went down today, picked out a refrigerator, it was delivered and installed by the afternoon! Just try and get that kind of service from the big box stores.

Weston's has helped us out a few times. We purchased a refrigerator recently which he delivered and…read morehauled the old one away. Reasonable prices and very efficient. The trick is to call at 8:30 AM when he's in the shop.

Very fast for repair service and very reasonable! The technician was very informative, polite and…read moreeven tried to get the work covered by warranty. Charged me less than quoted over the phone.

Thought we needed a kitchen exhaust fan replaced and went in to purchase. Salesperson suggested he…read morehave a repairman look at it first. He determined that the flapper was constricted and not opening properly. Fixed it for no charge. Highly recommend J&S!

Nick was able to come out quickly and find the issue with our freezer right away. We decided to…read morereplace and not repair, but Nick was great to deal with!

Nick was very professional and able to get our oven back up and running quickly. Highly recommend…read morehim for anything appliance related. Will be calling him for any future appliance needs.

there are not enough characters available in this review for me to properly praise the service form…read morethis company! received a next day appointment for a broken dryer, arrived on time, repaired dryer for the quoted price. was extremely friendly and a dog lover!!! need more stars to give!

Woke up this morning to the sound of the fan in my freezer going knock, knock, knock. Called…read moreStellar shortly before 8:00. Chris answered. I explained the problem and gave him the model number. He checked to make sure the part was available, gave me an estimate and said he would be there that afternoon. Showed up on time, did the job quickly and charged what he quoted. And he was pleasant to deal with. Couldn't have asked for better.

We needed a repair of a LG dishwasher and we were most repair people in our area refuse to service…read moreLG products. Also we were told one company was booked out 30 days. I called Diego and he came the same day,diagnosed the problem, and ordered the broken part replacement. In a few days the part arrived and had our dishwasher up and running in less than a week for the whole process. We were relieved and pleased. We had been thinking that we had no good options. Diego is reliable, knowledgeable and preserves until he gets the job done. We will definitely recommend him to our friends and neighbors.

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

The guy came here on a holiday - Labor Day! I needed a tech and he showed up! After he did his…read morediagnostics and told us his recommendations we went ahead and purchased a new fridge. The problem is that our GE profile French door fridge was only 4 years and 7 months old! So telling you all now...Do not purchase a GE Profile fridge. It's now owned by a Chinese company named Haier. Do not buy these products either. We had a wine cooler by them and only lasted about the same time. So don't waste your money on Haier or GE products. We went back to LG. Highly recommended. Our last LG French door fridge lasted 16 years! Thank you Best Appliance Repair!

They spent time with me on the phone to troubleshoot the potential problems with my 13 year old…read moreWhirlpool front load washer. But best of all they recommended getting a new one instead of pouring money into having them work on an aging machine that the manufacturer doesn't make parts for anymore. kudos!!!

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

I called Bob to see what brand appliances he serviced before I bought a new dishwasher. He…read morediscussed the issues with my Fisher Paykel, an expensive dishwasher which was only five years old and researched the error codes for me. At this point now it is working. Very kind of him to do that on his own time. If I end up needing service he will definitely be the one I call.

I recently purchased my home and the dishwasher started malfunctioning. Was referred to Bob by…read moreseveral other happy customers and I was not disappointed! Bob returned my call right away, booked estimate appointment to see what problem was, showed up ahead of time and advised of the problem. I thought I had to get a whole new unit but he was able to order a new motor and 2 weeks later showed up right on time and installed it. All this wonderful service for half the cost of a new unit not including delivery and installation and removal of the old one. And best of all...super kind and professional, very down to earth. I will always call on Bob for any appliance need. Thanks Bob!

Brian is professional, knowledgeable, skillful, does great work and is a genuinely nice guy…read more Brand new Bosch 800 dishwasher (from Home Depot and installed by their contract installers just three days ago) did not work (detergent didn't dissolve, dishes not cleaned, etc.). Contacted Bosch (after Home Depot would not do anything) which got us in touch with Brian (the authorized Bosch service person in our area). Long story short, Brian quickly identified the problem (an installation issue). In addition, he also corrected some initial installation deficiencies and properly "re-installed" the dishwasher. He was super careful and precise. We have worked with various repair people over the years and by far, Brian is the best in all respects. Great attitude and great work -- a perfect combination. I see some negative Yelp reviews but they shouldn't cast your expectations in a negative light. Our experience was, without exception, an incredibly good one. Thank you Brian!

I thought Brian was a good guy when he came to fix my refrigerator. Now 400$ later, it still does…read morenot work. He has blocked my calls, his mailbox is full, and he is ghosting me. Not fair. I hired him in good faith, am an old lady, and trying to survive in Covid time. Who do you call? I got screwed. No stars.... or maybe one for fooling me that you were going to finish the job.

Ron/ Colleen and technicians have maintained my Trane furnace for 10 years plus. always right on…read moreschedule and accurate w/ any necessary repairs.ie: thermostat or blower Motor. Most recently, I'm in the process of liquidating a relatiives home And needed replacement of both furnace and hot water heater. Ron and his techs were able to complete this work and helped expedite the sale of the home. They have always been easy to work with. Dan Haftorson

Nick arrived promptly for our scheduled furnace maintenance. He explained any issues and serviced…read moreour unit. We have them come out yearly to check our furnace.