It took me a very, very, very long time to compose this review. Firstly, because I didn't want the…read moreyoung lady who waxed me to get in trouble, and secondly, because I never want to leave a review when emotions are high, especially for a small business. I'm cautious because I understand how crucial reviews are. However, the more I pondered on this experience, the more disappointed I became after the initial pain and hurt subsided.
My first visit to Uni Wax last September was amazing. It was my inaugural wax experience, and the technician, with over 10 years of experience, was not only a pro but also made me feel comfortable since she knew it was my first time. During this appointment, I waxed my legs, bikini area, and underarms. It wasn't as painful as I anticipated. The two stars I'm giving are solely because she was amazing.
Then, in February, I visited the Hoboken location. I didn't select or research the technicians; I assumed they'd all be as amazing as my first experience. I booked a bikini and underarm wax. Upon arrival, the greeting wasn't overly warm, but I didn't mind, understanding that people have bad days. However, I distinctly remember being struck by the absence of smiles. When asked who I booked with, I replied that I booked with anyone. A young girl then took me to the back.
She seemed very nervous. She began with my underarms, and it was evident she didn't quite know what she was doing -- very timid movements. Trying to make small talk, I asked her how long she'd been there. She replied less than a month, and I was surprised, asking where she was before. She had just graduated from school. I then inquired how many clients she had seen, to which she replied I was her second customer. I considered leaving immediately, especially when I found the underarm waxing more painful than I anticipated. However, I understood that people need experience to grow.
That was a mistake. When we reached the bikini area, I experienced the most excruciating pain I've ever felt since giving birth. It was so intense; I felt like I was going to pass out. It was incredibly traumatic, and I believe the technician was traumatized as well. She had no idea what she was doing, and I'm sure the other technicians heard my cries. What bothered me the most was that the team knew she lacked experience and still assigned her to take care of a customer. I don't blame her; I blame the team for not adequately training her. Even if they didn't know it was only my second time waxing, why assign an untrained technician to perform a bikini wax? I left, smiling through the pain, paid, tipped, and went home.
To make matters worse, I ended up with the largest ingrown hair I've ever had near the entrance of my genital area. I couldn't sit down properly for a week; it was the size of a flipping cherry. That's why I know those few weeks were not a good time to write a review.
My advice: train your new team members better.