I am reviewing Aldi from corporate responses. I placed an online order and selected a time slot for me to pick it up. Order was processed, credit card charged, and order number provided. I left apart to run errands such as gas for car and drop mail at P.O. I headed towards the Aldi used for my order and checked my email to see if any substitutions were msde onky to find email saying order could not be processed because time slot no longer available. Then, it said to use the link here to change the time slot. The link merely took me to the website, and in no way connected yo my order. It was an empty cart waiting to be filled. I tried again but got the same results. I tried to email Customer Service, and you get a canned reply - no service. I found a toll-free number in email because individual stores do not have direct phone numbers because they are evidently not allowed to speak to customers. I get a guy whose mother tongue is not English, and I can only understand about every 3rd word or so. I give him name, location, and order number. I am put on hold. He returned to tell me my order was canceled because the time slot was no longer available. I then asked him why it was listed as a choice, why did it allow me to choose it, why was my card charged and order processed and given an order number if that time slot was knowingly unavailable? He hemmed and hawed and could not answer. I told him that the online ordering sucked and I was not happy, and I would not use that ever again. I hung up before I got really angry. Oh, BTW, it will take 7 to 10 days for my card to be refunded. I want to know what if a person whose order got canceled did not have another $60 and was planning on those groceries to feed a family? Bad service and very poor customer service. I gave a 1 because without a number, you can not review.
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