My family has been shopping at this location for years, and it is my mother's preferred grocery store. My mother is elderly and has mobility issues, and I believe she likes this chain of stores because they are small, so everything is close together. I have never personally noticed that the prices are much better than those of Shop Rite, and when they are, I always notice a dip in quality as well. Their watery Greek yogurt springs immediately to mind. Regardless, it's my mother's preferred store, and previously, when she requested it of me, I would pick up her groceries here, since it's her money after all.
I think that after today I won't be back. I was sent here by my mother to settle some issues with a receipt where a number of items weren't marked down as they should have been, and some produce needed to be returned because it'd spoiled two days after we bought it. Literally two days, by the way. It was purchased on Sunday, and I'm writing this on Wednesday, having just returned from the store.
The cashier I interacted with was professional enough, and he immediately summoned a manager to handle the return. The manager was irritable and standoffish and seemed to regard this interaction as a total imposition, sneering that he wanted to know why the return hadn't been made three days prior. So basically why my eighty-year-old mother didn't immediately recognize the issues with the $190 receipt that she'd been given, with the dozens of items she'd purchased listed on it, turn the car right around, get her walker out of the back, and go back inside to raise the issue right then.
Whose job is it again to get this right? Is it supposed to be our job? Are you people going to pay us to fix our grocery orders? You want us to do your job for you after we shop at your store? Is that it?
And the manager disputed the validity of our claim because one of the items that wasn't discounted wasn't returned to the store, and there seemed to be a lack of understanding here: we didn't want to return the items at all, Aldi's could have kept the money for the disputed items; we wanted the discounts that should have been applied at the time credited to the card that was used to purchase them, and the money back for the rotten produce. We wanted the items, but for the promised, marked-down price. A store credit would have been sufficient as a compromise, and almost always is.
But who has time to explain or work out a problem like this when everyone who works at the store all has exactly the same job, there's no customer service desk, and everything is done through the one register that's open? Especially when the manager shows up with a bad attitude and treats the customer like a problem. Why not just open another register, stupid? What are the other registers for? As it is the chicken that wasn't marked down probably went in the trash, and how flipping stupid is that? Such a waste. Frankly, this business model is stupid, and it sucks. Aldi as a store, sucks.
At Shop Rite, this issue would have been handled within two minutes. They'd have given me a store credit and there'd have been no issues at all, and no food would have gone in the trash. The interaction would have been so unremarkable that I never would have thought about sitting down and writing a review, but maybe I should, because they're a lot better in pretty much every way than this place.
I don't ever want to have words with anyone when I do my shopping, and after all the stupid crap I've put up with from this location, I've had enough.
There was the incident last winter where a cashier used our grocery purchase to buy himself some eggs, and we had to go in and dispute it. I cannot count the number of times I've gone to this store and gotten the stink-eye from people because I expected them to honor their "double-back-twice-as-nice" policy, usually with bits of produce that went bad within two days, each incident resulting in our having to drive three miles out of our way to return this disgusting rotten crap that should have been thrown directly into the dumpster rather than being placed out on the floor. You know what, if we're going to be driving three miles out of our way just to shop at your store, I do want the double-back policy honored. Sorry. Why do the people who work here always seem to believe that the customers are ripping them off? Why do they treat customers like they're a problem?
This is also the only grocery store where I've literally seen a rat hanging out under the produce section. Just chilling there with his little rat self, waiting for the lights to go out.
So, I'm done. I've told my mother this as well. That from now on, if she wants me to pick up her groceries, I'll be buying from one of the innumerable other chains in the area.
She will likely continue to shop here, and I hope you jerks appreciate her business. Her fondness for this store is the only reason this isn't a 1-star review. I'm done and good riddance. read more
