Made an order for curbside p/u. When I got there on time, (4 pm), there was no p/u parking spaces open. Empty care occupied the spots so I parked in a handicap spot instead (I have a permit). My phone had died, so I went in to the store and said I was there for a p/u, said where I was parked and gave my name. Thirty minutes later; still no groceries, I went inside again and knocked on the Managers door. He started in on me "we don't know you are here unless you use the app). I explained..again...that my phone had died. But he kept on and on about it. I went back to my car and waited another 15 minutes. He finally came out with my groceries and again began chastising me for not parking in the pick up spots. Again, I explained that all the p/u spots were taken by in-store shoppers. Then I asked if they had got my request to remove 6 cans of tuna from my order. He said no. I said I had made the request on line when reviewing my order because they had made a substitute (not agreed to) to substitute my tuna with a brand that was over twice the cost. He rummaged in my bag for the tuna. Of coarse, when I got home the tuna is in the bag and I was charged the higher price for it. This guy was the MANAGER!! I had spent almost an hour in the heat trying to pick up my order....and he still did not get it right and kept trying to make excuses instead of just apologizing and make things right. His name was Jordan and he needs so lessons on customer service. The whole idea of curbside pick-up was negated by his poor attitude and unable to be flexible in this situation. read more