This is a review of the service side of the business, only. As for the sales side of the business, I'll write a separate review. The fact that I have purchased 3 cars from them should tell you something.
I've brought all 4 of my Mazdas here for warranty service and maintenance. One of them was purchased elsewhere and the others bought from this location.
Whenever I go in, I see mostly the same faces, something that speaks to me of the consistency of service I've had here. I've dealt with other dealer services that seemed to have a revolving door approach to personnel; not here.
I think it's great to be greeted by name each time by someone who knows me and my cars. When they've hired someone new, the manager (now I feel bad that I can't remember his name) makes a point to introduce them.
Every car, even new ones, has its little problems. That's why Mazdas bumper-to-bumper warranty is a big plus. Excepting oil changes and normal maintenance, I haven't had to pay a cent for service.
The service manager and counter staff have always got me a convenient appointment time when I call. Once, I was having multiple things done in the same visit. They scheduled each part of the job in an order that both got me out of there in good time. They even made sure I got a complimentary car wash before the guy who does the detailing went home for the day. It was all done like clockwork. If it can't be done like that, they will arrange a ride or even a loaner if necessary.
I usually ask them to check on any service bulletins beforehand. One time that I forgot, the service manager didn't forget. He looked them up and included a few tweaks into the work order so I got it all done in one trip.
Service gets done right the first time too. The one time I had an issue that needed escalation to Mazda for warranty approval, all of the calls were made and a part shipped in beforehand. I had to wait a few days for the part to come in but I didn't lift a finger or pay a cent for any of it.
One might expect maintenance to be higher at a dealer shop. Not the case here. After they deduct the better of my customer discount or coupon promo, the price of oil changes is on par or less than those chain lube places. Plus, I know they'll use the Mazda factory filter and the right oil plus Wynns booster. That ain't bad. It keeps me coming back.
To sum it up, it's the best combination of professional staff, personal service, convenience and value.
[And just in case you wondered, nobody from Alden Mazda asked me to write this review.] read more