amazing service from eddie zamora he always is phenomenal he always goes above and beyondread more

Absolute horrible service department, went in for a recall that they determined just an oil change…read morewas all I needed. Within a few hundred miles there was knock. I took it back in, after a week I called to Christen to ask what was going on as no one contacted me. I was told at this time I had my transmission rebuilt but that did not fix the problem, they were going to check the engine next. Again, I do not hear from anyone so I call back again asking what is going on, now I am told I need a new engine. Eddie Zamora was a complete A=$hole on the phone as was Christen, Eddie would not even give me his name. Over a month later my 2023 ZR2 has a rebuilt transmission, a new engine and a new radiator. No communication, they clearly caused the damage and where completely ignorant when contacting to get information.

Great transaction experience! Above and beyond any other dealership! Thanks again John!!!read more

Car we sent a message about and told was available, had been sold within hours of us arriving. We…read morethen test drove another vehicle, the ac was out. We asked about it getting fixed and was told we would get a return call, never happened. Very disappointed.

Bryan my salesperson and Bill Blair the general manager were AWESOME!!! I bought a used vehicle…read morewithout a warranty that had some issues shortly after buying it. Bill and Bryan made it more than right financially. They were under no legal obligation to do so, yet they did the right thing! They had many outs, but they took none of them. They have a customer for life!

Sales Staff is Unbeatable!! Service deserves a -00 score!…read moreToday is Sunday Nov. 26th 2025. I left a message for service to call me 4 weeks ago. I still haven't received a call!!! And I paid for added maintenance program when I bought my jeep!!! I'll NEVER trade with Harper Again!!

My service experience with Brown was amazing. I had a flat tire on a road trip and they didn't have…read morethe same tire in stock so they put the spare on so I could get home. Brown said there was no charge for the service and I was so happy with his kindness and professionalism. This is why Brown and Twin City Nissan get all the stars! Thank you Brown! Gayle

I would not recommend this dealership. Went in to purchase a vehicle and expected the online…read moreprice. I was not planning to negotiate and was willing to pay cash. They politely offered the same price as online and then when drafting the paperwork, added a $3200 "adjustment" and $1500 for fees in the quote, making the "discounted" vehicle more than sticker. When asking about the mark up, they were honest and said that is their additional profit and that they do not actually sell cars at the advertised price. I went to another dealership and purchased the exact same vehicle without the markup and with reasonable fees. Buyer beware. They will use deceptive practices to mark the vehicle up. Be sure to check your contract.

Looking for a new or used car go see Tom Weiss, Preston Weiss, or Nathaniel Baker at Ole Ben…read moreFranklin Alcoa hwy these guys are awesome to work with they got me in a 2021 Mitsubishi Outlander that I love , go see them let them get you in your new car today

If you care at all about honesty, transparency, or basic respect, avoid Ole Ben Franklin Motors…read moreAlcoa at 911 Louisville Rd, Alcoa, TN 37701. This dealership has proven, IN WRITING, that they will change their story, refuse to honor their own offer, and then insult and attempt to intimidate you when you call them out. I was contacted by an employee named Brooklyn on Facebook Marketplace and invited to bring in my car for an appraisal. On October 17th, I was given a $17,000 verbal offer and told it would be good for 30 days. I returned exactly 14 days later -- well within the timeframe I was given -- ready to complete the sale. Instead, they suddenly dropped the offer to $15,000 and refused to accept even $16,000, which I offered in person. When I reminded Brooklyn of the original offer, she did not deny the amount or the date. Instead, she wrote: "i also know that we never say a month, we say 2 weeks." That makes the situation even worse, because I returned on day 14 -- exactly inside that "2-week" window -- and they still refused to honor the quote. She later confirmed the offer had been real by writing: "offer stood, then it went away." That is not a misunderstanding. That is not a negotiation issue. That is a dealership knowingly making an offer, acknowledging it, and refusing to stand behind it. After I left, calmly, without raising my voice or causing a scene, the messages from Brooklyn became openly unprofessional. She attempted to intimidate me by writing: "i sat right here and recorded your whole interaction." She was not present during the conversation she claims to have recorded. Tennessee is a one-party consent state, which means it is illegal to record a private conversation you were not part of and do not have permission to record. So she was either lying as a scare tactic, or admitting to doing something unlawful. Neither reflects ethical business behavior. LET ME BE ABSOLUTELY CLEAR: If this dealership truly does have a recording, I openly invite them to post it in response to this review so everyone can see how I conducted myself. I remained polite and professional the entire time. I have nothing to hide, and they already know that. Once the intimidation angle failed, the tone shifted to disrespect and sarcasm. She wrote: "you clearly are having trouble selling it for what you want. what would make you think we would want it at that price..." and finally: "im sorry your feelings are hurt." That is the level of customer service this dealership considers acceptable. I walked in with a clean title, a well-maintained vehicle, and a willingness to sell. I was met with dishonesty, bait-and-switch tactics, and childish behavior when I pushed back. If this is how they treat someone who hasn't even purchased a car from them yet, imagine what happens once they have your money and you're stuck with them. There are dealerships in East Tennessee that honor their word, communicate professionally, and don't threaten or mock customers when confronted. Ole Ben Franklin Motors Alcoa is not one of them. I will never do business with them again, and I strongly recommend others avoid them as well. Full Messenger screenshots are attached to this review.

We came in on 7/3/23 to "to kick the tires" on the new CR-V. As we have been driving a 2021 CR-V…read morefor the past couple of years. Well I have to say the new Hybrid CR-V is worlds away better than the previous two generations of the same car. Having owned a 3rd, 4th and 5th generation CR-V this new 6th generation is so much better. It is larger, quieter, and if you opt for the hybrid you get away from the tiny 1.5l turbo and step up to a 2l that is much more responsive. Our salesman Gene Charsha was very patient and worked to make sure that all of our questions were answered and that we were fully satisfied and setup in the new vehicle before we left the dealership. My only knock on this dealership is financing. They didn't honor one of the Honda programs for loyalty, which should have reduced the bill by $500. And the interest rate was way too high. We will be refinancing with our bank within a month or two. Yeah $11k in finance charges is just too much. And they wanted to sell us a protection package that would have added almost $5000 to the total cost of the deal. Why when you can go online and buy the Honda Care for $4k less? All in all it was a good experience and I do hope that Gene does well in his future sales. Go see him!

Extremely Disappointing Experience - Rude Sales Management and No Follow-Up…read more We visited this Honda dealership as we begin shopping for a new Honda Pilot. Our goal was simple -- to understand current pricing and trade-in value so we could compare across multiple dealerships before purchasing by the end of the year. Our salesperson was polite, but the sales manager, Joe Jemley, was shockingly rude and dismissive simply because we mentioned that we planned to compare pricing from multiple dealerships. He actually questioned whether they "wanted to give us pricing" on a car and refused to provide a trade-in value for our vehicle. His attitude throughout the interaction was abrupt, condescending, and completely unprofessional. After the visit, I reached out to our sales rep and asked for someone above Joe to contact me to discuss the situation. I was told the GSM, Trustin Hampton, would call me the next business day -- that call never happened. I then called the dealership myself and asked to speak with Joe Jemley's manager, Chris Denny, and was transferred to his voicemail. That call was never returned either. This experience reflects a complete failure of leadership at multiple levels. Joe Jemley's conduct showed a total lack of professionalism, and the fact that no one from senior leadership followed up only reinforces the poor culture and accountability at this dealership. We will not be returning, and we strongly recommend visiting AutoNation Honda or Rusty Wallace Honda instead -- their professionalism and customer service were exceptional and a night-and-day difference from what we experienced at Airport Honda.

Excellent experience buying a car here . Our salesman helped us for a couple weeks with trying to…read morefind the exact car we wanted . Kept in contact with us thru the entire process giving us updates along the way . Give this place a try if you're looking for a used car . They can ship cars from many locations to here. Ask for Korey. He was wonderful ! Took such good care of us .

From the owner: Enterprise Car Sales in Knoxville makes buying your next used car easy. Search our inventory of…read morecars, trucks, vans and SUVs with today's top technology and features, estimate your trade-in value and monthly payments, schedule a test drive and apply for financing and receive real-time options - all from the comfort of your home. Visit our website or call your local dealership to learn more.

RUN. RUN. RUN from this "company," that is actually just scam front. They will perform HARD credit…read morechecks WITHOUT authorization AFTER you inform them you do NOT want to do business with them. The business model of this company is low down payments, double the KBB value of the car, extremely high APR, $600 monthly payments, and the $3,000 extended warranty you WILL need because most of the vehicles on their lots have the check engine lights on or other dash lights on. Most of their vehicles are NOT as advertised. You are better off going to ANY other buy-here-pay-here business such as a mom-and-pop owned one with high reviews. The vehicle you choose will NOT last your 3-4 year term. This "company," is a total scam and only seeks to take advantage of potential buyers. The contact/communication and friendliness will cease once you sign the paperwork and or bring up any problems with the vehicle and communicate possibility of returning the vehicle. All-in-all, do NOT do business with this company. There are HUNDREDS of buy-here-pay-here in NE TN, this is one to be 1000000% AVOIDED! Shady and ready to scam individuals!

My husband and I had such a wonderful experience. This was my first time buying a car and everyone…read morewe worked with made it so easy and exciting. We worked with Ben, Zack and robin. They were all great and explained everything to us. If you are looking for a car, go see these guys! They are amazing!

I called Twin city Nissan . Spoke to Mike Jones . He ran my credit said i was approved…read more Went in to the car company drove out with a new car. Mike was so helpful. Very polite, Mike ask me to bring in all my information and was approved. I was only thete for and 1 and half . Thank you for allowing me to get into a new car. Your very professionaland helpful . I would recomend this company to any of my friends and family. Everyone go and adk for Mije and Gina Jones at Twin City Nissan Alcoa Tn.

My son purchased a vehicle and also purchased the extended warranty with the guarantee of a 200.00…read moredeductible should anything happen to the car. 7 months later the motor had catastrophic failure. The warranty company denied his claim stating Doug Justus should have never sold him the warranty and voided the warranty. We called Doug Justus and at first they seemed like they would make it right, even going as far as having our mechanic quote them a price for a used engine. After 2 weeks they basically told us they would do nothing. It has been over 2 months with a car he cannot even drive. Very shady company. They do not care about their customers or stand behind their vehicles. Do not buy from here. The bad reviews are telling the truth. He paid Doug Justus 22,000 for the car and extended warranty and now will have to pay 7,500 more to have a car he can actually drive.

I want to leave a decent review, but I cannot- I bought the car May 2022 ( VW Jetta) it looked good…read morehad a few small issues ( cruise didn't work, power mirrors didn't work, and the horn didn't work and they refused to fix them) The ignition went out three weeks after I bought the car, and the $2000.00 extended warranty I bought was a nightmare to use and the dealership did nothing to assist with any of the problems. so now here we are January 02, 2023 and the engine stops working no warning given ( mechanic says catastrophic failure in 3 out of 5 cylinders ) I haven't put more than 15 k miles on it and had regular oil changes, no reason it should have died. once again the horrible warranty company is giving me a hard time again. the dealership won't help an all. not satisfied will never do business with Doug Justus ever again.