We had a sales person (Matt) came for an estimate for standby home generator on April 30, 2026. We…read moresigned the contract and paid for a deposit with credit card. We applied for their Synchrony Bank payment plan with no interest for 18 months. After sales guy left I checked the location of the proposed area and saw that there is a vent there. I called and emailed him. He said he didn't know what type of vent but the generator is vertically 5' away from the vent and 5' away from a window. However, the generator is NOT 5' horizontally from the vent. We also told GenPro sales guy it takes 30 days for HOA approval. GenPro emailed us the estimate on May 5. I applied for permit with HOA on May 5 after talking to sales guy and receiving his drawn in generator in my pictures that I sent him. Meanwhile I emailed our builder (May 3) and independent home inspector (May 6) to find out what type of vent is near the proposed location. We thought the fresh air intake vent is on the roof. It took them a few days and we received replies on May 6. They confirmed that it is the fresh air intake vent. So when the generator emits carbon monoxide it would travel approximately 59-60" up into the fresh air intake. Yes I took into account the concrete pad and the top of the generator. I measured the vertical distance from the height of the generator to the bottom of the vent. On May 6, their install team emailed and said they would do installation on May 18. I told GenPro to hold off on everything as I am waiting for HOA approval and I am not comfortable with the proposed location and need to do more research. This was the same day I received replies from builder and home inspector. GenPro then sent a field supervisor to my house on May 8 to answer questions. He said GenPro would move the location further along the wall and we would not have to pay for the extra electrical and gas trenching cost. This would mean there is about 20' between the generator and AC where we can't push the lawnmower in. We have a narrow lot. We do not feel this is best for us. In addition when time comes replacing the AC unit would have to be lifted above the generator. There is no gate on the side with the AC and proposed generator. Meanwhile Synchrony Bank charged us 50% of the balance on May 1 (over $6,000). I received an email of the CC balance on the account and it is due 6-2-2026. I did not receive the Synchrony credit card in the mail until May 11 and have not even activated the credit card. I have emailed GenPro on May 11 to cancel, request deposit refund and charge back to the Synchrony amount. I have not heard from them. BEWARE of this company. The sales team just cared about making the sale. If I had not questioned the proposed location GenPro would have installed the generator at a location that is UNSAFE and possible leading to death. See my picture of the vent and GenPro's marked up of where the generator would be.

I am being charged monthly for weekly monitoring and it is not going off when they said it is…read morescheduled and yet I am receiving falses automated report saying that all is well. This needs to be reported as fraud to the district attorney and I will be doing so.

They are not responsive to messages and have not followed through with service. I have requested…read moreto have them call me many times since July without success. Last night I had a power failure, called the 3 phone numbers I had and today there was no return phone call. The generator did not come on do to an ongoing problem with cut off switch and computer board. Avery tried to fix it twice and is definitely not skilled in generator repair. They have a technician named Giancarlo who is excellent and he took my phone call last night @ 9:30 PM. he promised me he would let David, the owner, know today and still no callback. I have had trouble getting return phone calls from the very day I ordered the generator. I definitely would not do business with them but I do have a warranty with the and a service contract and both seem to be worth zero. I am going to contact Generac and see if I can get any satisfaction from them. They should not be selling their generators to SpringGenerator.

The tech came to my home was very nice and was able to correct the issue with my generator. I would…read moresuggest that the new numbers for the company be given to the established customers and website updated as well.

During Hurricane Beryl, our generac went out, and the company we'd purchased from had incorrectly…read morediagnosed the issue. And then didn't return any of my calls. I'd contacted Remart to come out and find the real issue, and they were friendly/timely, etc. I wish I had used them to actually fix the generator, but since the other company had my warranty, I was forced to use them instead. (I'd finally reached the other company and had to relay the diagnostic Remart Electric gave me, and they didn't even come out to verify that was the case, they just updated their ticket, but that's another issue.) I plan to use Remart in the future for my maintenance of my generac.

Quick & professional generator outlet box and interlock installation. Got it just in time for Berylread more

They did a great job on installing electrical and a meter in my shop. He also was willing to work…read morewith in my budget and still get me what I was looking for.

If anyone is looking for an electrician, we highly recommend Carolos Esparza at Esparza Electric…read more Our requirements were somewhat unique - we were adding a transfer switch and batteries to an existing solar array. We knew exactly what we wanted, but finding someone to do the installation was a challenge. We reached out to more than a dozen companies - some who specialize in solar as well as several traditional electricians. Some flat out said they weren't interested, which I respect. Others said they'd send us a quote and we never heard from them again. We eventually found Carlos. We really appreciated his ability, and willingness, to problem solve. We had to move existing wire, add a transfer switch and cutoff, and run a lot of new wire and conduit. Carlos came up with a really clean design. He was great at communicating and always did what he said he'd do. If he said he'd be at our house at 8:00, he was there by 7:45. That has not been our experience with a lot of contractors. Our inspector flagged some stuff that wasn't part of this project and had been approved a couple of years ago under a different permit. Our initial design was approved by one group within CenterPoint and rejected by another. Carlos just rolled with it and made sure it was right in the end. We're really happy with how it turned out. I'm sure Carlos would do a good job with any project. But you should definitely call him if you need someone creative and flexible.

Great company. Honest. Knowledgeable. Very experienced. Fair prices. Exceptional customer service…read more Zero BS. Dryer wasn't heating. Dryer repair tech diagnosed 90V coming from an outlet that should've been 220V. Thor Enterprises came out that same day and replaced the faulty breaker. Our house was built in 1978 and has the same breaker box. Danny said it was still in working order and didn't need to be replaced altogether. Most other companies would've wanted to switch the whole thing out for a bigger pay day. You can trust Thor Enterprises to do the job right. Highly recommend.

I had a great experience with this company and would recommend him to everyone. Mr. Danny was very…read morehelpful and fixed every issue we had. He was also very patient and walked me thru everything that needed done and he fixed. Mr. Danny is a very reliable and on time contractor. If ever you need work you need to call this company. I will always use him and his company in all my projects. His client, Tonya Starkey

Installed our Generac generator and did an excellent job. Very good follow up and know what they…read moreare doing.

The team of Mason/Francisco/AJ/Joseph were the utmost professionals and did a fantastic job in…read moreinstalling the whole home generator. Tested all circuits in the house to make sure everything was working as it should in the event of a power outage. They worked quickly and Mason did a great job going over the features of the generator and made sure I didn't have any questions on how it worked before he left. He also let me know if I had questions about anything to reach out to the office and they would be glad to help. Super clean install that also included a subpanel in my garage that looks like it came with the home when originally built. Definitely recommend Patriot Electrical Services for any of your home electrical needs. Great job fellas!