Staff is always friendly here. They are helpful in what you are being seen for. I've been coming…read morehere for years. They are affiliated with Rochester Regional Health (Unity Health).

My doctor left the practice and nobody even bothered to say anything to me?? No call to let me…read moreknow, no giving me recommendations of pcps who may be accepting new patients, NOTHING. I called to make an appointment and just got a "oh she doesn't work here anymore." Im like oh? Well is anyone else accepting new patients there? "Nope" So yeah, idk, guess I'll just go F myself? Lol

They're hard to reach and many of the providers are so rude like they hate their jobs. You wait…read moredays to even get a sick visit and then they're so rushed with you that you can't even ask questions. The visit notes are always full of inaccuracies too which isn't right because you're stuck with that medical record.

I've been seeing her at Penfair Primary Care for several years since my previous doctor left rhe…read morepractice. To be honest, I haven't liked her from the start, but I was reluctant to change practices until I bought a house and had a permanent location. Now that I've moved I'm having a hard time finding a place nearby accepting new patients so I'm stuck here for the interim. She is not attentive, doesn't do follow up regarding abnormal lab work, and I feel like she dismisses my experiences sometimes. I avoid seeing her unless I just want a referral for somewhere else and usually ask to see a NP instead when I'm sick.

I saw her when I lived in NY and I asked her for a referral to a cardiologist because of some…read moreissues I was having. She REFUSED and told me it was just anxiety. She demanded I go to therapy and berated me when I couldn't go often. Now that I'm living in a different state and seeing a GOOD doctor, I've been referred to a cardiologist because my doctor felt it necessary based on my symptoms. Oh, and guess what, they have found a heart condition that is finally being treated. So, yeah, it wasn't "just anxiety". HORRIBLE doctor. She shouldn't have a license. I'll likely be reporting her to the board of medicine in NY. Avoid this doctor at ALL costs.

Great primary care Physician, Dr. stays on top of issues and I even fly back to be treated with…read morehis insight and help. What a credit to the medical field.

Excellent care, doctors, nurses. I'd definitely highly recommend. They are top notch!!read more

When I am sick, there is nothing I hate more than trying to get an appointment at this office. The…read moresecretaries are hit or miss with their demeanor, and make you feel like the biggest inconvenience. If you wake up and need to get into the office to get anitbiotics for a sinus infection or something, you gotta wake up and call as soon as the office opens or getting an appointment is a pain. Once you get into the office it will take 30 minutes in the waiting room and then sometimes another 20 minutes in the actual back room waiting for the doctor after the aide asks a few questions. Ain't nobody got time fo' that! Especially when you aren't feeling hot, you wanna get out of that place and back into bed. The doctors, PAs and nurses are extremely nice people. I hate to give this place 2 stars because they are wonderful. The waiting and trying to get an appointment is pretty awful though. Make sure you have your copay present upon arrival or they charge extra for billing.

I don't recommend this place, they don't care about patients, after almost 15 years being treated…read morein this place, they left me sick, addicted, and without medication do complete my treatment. The doctors and nurses are great, the biggest issue is the Management! Stay away from this place for your own safety!

I was in the office today due to being sick. The care that I received from the nurse who took vital…read moresigns and symptoms and the PA provided friendly and satisfactory service. The person who met me at the door (I was unwell), took me to my room and returned to my room after the exam to take my payment was unfriendly and seemed very unhappy in her job. The person at the check-in / check-out desk was too busy on her phone to acknowledge me when I spoke to her as I was leaving. I've been going to the practice for many years and have never felt so unwelcome before.

Doctors don't call you back themselves when you have a problem.... you basically never figure out…read morewhat's wrong with you because they just guess and ignore your symptoms. Don't ever go here

Terrible office staff. Front end staff member Terri is extremely rude and belittling. Horrible…read morecustomer service and extremely unhelpful. Dr mclanahan is average for a Dr. not great but not bad. However due to the terrible front end experience every time you call or visit, I find it no longer worth the trouble