I would highly not recommend this towing company for these reasons: 1. I set an appointment on a Tuesday early evening for Wednesday (the next day) at 9:00am to have my vehicle towed. They did not send anyone out and told me they were delayed. It was not the drivers fault. But they were 1 hour and 40 minutes late. I was late to work. They knew ahead of time so really there was no excuse. 2. I had the yelp deal where you spend $95 and you get $125. I talked to one of the guys there and he got upset and told me I didn't tell him about the deal. I did mention Yelp has a discount. He disregarded it. On the deal it does not state anywhere that I have to tell them at any point before hand about the deal. When I said why? So you can mark up the price? He got quiet. When I told him that's fine I will make sure to post a review and report it to Yelp as I have to in order to get my money back he was very rude, raised his voice and almost hung up on me. 3. I paid in cash and I had to call 5 times to get an invoice. I still never received a proper invoice. Which is very shady and unprofessional. 4. I called and talked to the owners wife. I was supposed to get a call back, never did. 5. Talked to the husband (owner) told him I was going to call back. I tried and they are no longer answering my phone calls. I tried to resolve the issue and give them a chance to at least right their wrong or take some ownership in how they behaved and conducted there business. But they did nothing of the sort. I have never had such an experience before. I am a very easy going and understanding person but this was just beyond unfair, unnecessary and really just a horrible experience. The positive I will say is that the driver who helped me was really nice and helped me a lot. So thank you to him. read more

Used my GEICO roadside assistance and Alberto's Towing was the provider. Never heard from them, waited over two hours, never got a call. Tried to call and text and never heard anything. read more

Pete is awesome! I can say that he's the best tow man I have ever met. Best customer service thanks again!

My car needed to be towed to a body shop and so my insurance company covered my tow and Alberto's was pretty much the only company willing to take my car from a family home without me needing to be with the car or meeting at the collision center. read more

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You have to give it up to Pete! I was stranded at the exit of the freeway during peak hours. Pete got to me within 20 minutes of my call and had my car loaded up and towed home safely. Super friendly. Great conversation and was able to tell me what the problem was with my car. 100% will recommend Alberto's towing and have them request Pete as your driver! Great work! read more

Thank you so much for your service!! Daniel the tow truck driver is such an amazing man. He was very attentive, humble and professional. I'm so glad he was the person to tow my vehicle I will Definitely request this tow company if I ever need my car towed. Hands down 10/10 service read more

I used this service recently to tow my vehicle to the repair shop. The driver was polite, professional and let me know when my car arrived at its destination. He was a friendly guy too and didn't seem like he wasn't happy to be assisting me. Would recommend. read more

Alberto's Towing - My car. - Roadside Assistance Near Me - Fullerton, California

I had called Geico when my car broke down and i was told Alberto's Towing was dispatched and a driver will be there in 55 mins (ETA). Pete arrived on time and quickly got my car on the truck. He was easy to talk to, super chill and helpful. He had my car to my local mechanic in no time and my car didn't have a scratch on it. I would definitely recommend this company for anybody who needs a tow. read more

Alberto's Towing - Roadside Assistance Near Me - Fullerton, California

I have Geico Insurance and they called Alberto's Towing. They were very responsive and polite. The driver ver Jerry Martinez was an awesome guy. I felt like I have known him as a next door friend and neighbor. My cars battery had died and Jerry did everything fathomable to get my car recharged which included have to take the battery cables off and clean the post. He advised me in what I should do for battery maintenance. After a half an hour charge. My car started up and I was headed home. Thank you Alberto's Towing and Triple Thank You to Jerry Martinez the service driver read more

After calling Good Sam's and AAA both with Motorhome add to the towing after 9 Hour Saturday and 4 hour Sunday . We called around and found Alberto's willing and able to tow are motorhome at a reasonable price and very prompt and courteous and gave us a quote and that was all they charged . We highly recommended them. read more

Called on Friday to schedule a tow the next Tuesday. I called on Monday to verify the tow, and they confirmed we were scheduled for 8:30 am Tuesday. Tuesday at 8:30 am, I called them, they said they would get there in about an hour. I called back at 9:30 and they said it might be another couple hours. I used another tow service. read more

Christian was awesome! When your car needs towed you're already not having the best day - but I'm happy to say Christian offered extraordinary service and made my not-so-great day a bit better by doing so! The estimated wait time was 55 minutes, but he was nearby having his lunch break and saw I was stuck on the side of the freeway so he came straight over to come to my rescue. He was very professional, friendly, and I'm very grateful he cut his lunch short to come help me out. Thank you Christian! :) read more

Francisco was very helpful. Really appreciated his help. Would recommend to others who need assistance in the future

Excellent service! Driver arrived promptly. Pricing was transparent and good value. 10/10 would recommend. Thanks again!

The tow service experienced with this company yesterday was excellent and charges were reasonable. The driver (Ruben) went above and beyond his duties and would recommend this tow provider to anyone who needs a tow. read more

So this my first time ever using roadside assistance with GEICO and they recommended these guys, so you have to follow up with GEICO if you want to complain or cancel is what I was told. Anyhow... Initially is all went smooth, I got the text that said ETA is 12:43 (as pictured). Once is hit 12:43pm, I ended up calling to see whats going on, the lady was friendly who answered and said it would be 20 more minutes. How she came up with that without contacting anyone is beyond me but I said ok, another 20 minutes of being even later for work but so be it. After another 20 minutes went by, still no one to be found, no follow up call. I called again and I asked her to have him call me. He called about 7-8 minutes later and said he'd be there in a few minutes. After finally showing up 1 hour late, we got it all done and dropped it off at the mechanic. Before leaving with my ride I reminding the tow truck driver to leave my car keys with the mechanic which is obvious but I decided to be nice and give a friendly reminder. I get a phone call about 15 minutes later from the mechanic saying the tow truck driver left without dropping off the keys., Now more time wasted trying to get to work as I had to call this lady for the 4th time and have her call her guy to turn around and drop off the keys. Dont get me wrong the guy was nice and the truck they used to tow was is amazing shape but the time management and taking off with my keys makes it one too many issues for me on this one. I thank them for towing me but 2 hours of waiting to go a mile down the road is out of control imo. UPDATE: Thanks to the owner for reaching out and explaining that you dont service that area but that could have easily been explained when I called for an updated ETA. Furthermore that doesnt erase that fact your driver left with my keys as there is nothing you can say to that but thanks for trying to explain. read more

Alberto's Towing - Original ETA - Roadside Assistance Near Me - Fullerton, California

Pete was my tow truck driver. GEICO coordinated the tow when my RV/van broke down. Due to bad cell service, I missed phone calls from the first driver and Alberto's canceled the tow. I was at an address and was sitting in the van, so I'm not sure why they didn't just show up. When I called them back, they said they canceled the tow due to my non-response. A bit frustrated, I implored them to just show up. It took 2.5 hours fir them to arrive. Pete showed up and made it look easy to get our 10k# vehicle on his flat bed. He gathered me and my service dog in the truck, brought us to the dealership, which was now closed. He made sure they were able to help us. Then Pete went above and beyond by transporting me to a close-by hotel and waiting till I was all set. Being in a strange city-we were on vacation-it was good to have someone who knew the area. It was a rough start with dispatch and the confusion with them showing up. However, Pete's arrival, his calm and very pleasant demeanor, along with his concern for helping to be sure I was safe more than made up for the rocky start. read more

This is a bad company! I might give them more than 1 star (which is really 0 stars) if they ever return my call and actually do the job, but since they charged me for a job that was never done because they had a new driver who didn't know what he was doing, and now they won't respond to my calls to send another driver or give a full refund. This is to say nothing about the fact that I was told that the driver Chance was on his way by Michael the dispatcher and then still waited 1.5 hours in the middle of the night just have him say I don't know what to do. Seriously bad service and a scam to boot if I don't get either the tow that was paid for or a refund!!! read more

Albert the owner is super nice. He is professional and has good communication skill. He listens to you and is honest on what needs to be done and avoided in the future. The staff is also nice and if they get busy they do their best to call you back and accommodate and answer all your questions. read more

I hired this company when my motorcycle's battery died (at the DMV right before my driving test, in pouring rain) and was helped by Dario. He was very professional and cool and appreciated his help with the bike. Had no issues and would give him & the dispatcher 5 stars no prob. The only reason why I give them 4/5 stars is their pricing was a little higher for a motorcycle pick up after a couple of other quotes I received after I made the deal for them to pick me up but the dispatcher was very friendly and even called to provide an update on Dario's ETA. I would recommend this business and use them again. Thanks again Dario! read more

Use another company the owner is rude and a Scammer wanting to charge me extra money after I paid them already. Screw you Alberto your company should be shut down. Go to Hell Buddy. read more

My car had a flat tire and I called many tow service companies. Alberto was the only one who had a fast response time. They also gave me a good deal despite being late at night. Within an hour a truck came to assist me. Dario was the driver and he is very friendly and professional. He got my car on the tow bed delicately and carefully to avoid any scrapes. We had a great conversation on the ride back to the designated location. It's cool me and him drive the same car :). Thanks a lot Alberto for the help and thanks to Dario for coming to help. 5/5 service and would definitely use this service again. Would also recommend to anyone to Alberto's if they need a towing service in OC ! read more

Pete is the man!! He was so laid back, super cool, very reassuring. He did what no other tow company could do for me. My truck had a busted lower ball joint and it wasn't an easy task to tow.. or so I was led to believe. I had gone through my insurance to request roadside assistance. In the span of 2 and half hours and 2 tow trucks/companies, no one either wanted to attempt to take my truck or even bothered looking at it. The first truck was from OC Roadside Inc. Terrible service, the guy was on his phone the whole time talking to a cousin or something, looked around the truck and said "Can't do it" and left. Useless. The second truck was from Armstrong Towing Service. The guy was friendly but he didn't want to "damage my truck" and was too afraid to attempt to take it, even though he had my consent. Then comes Pete, the man!! Super friendly, takes a look at the truck and immediately begins to work while striking a friendly conversation. Reassures me he'll take care of it. Within minutes, the truck is loaded and ready to go. Unbelievable. Within 15 minutes we're at the shop. Had I known this from the start, I would've requested Alberto's Towing first. Hands down. Worth the wait. Thank you guys!! I'll pass the word around. read more

Do not call this towing complany! I have been sitting over 2 and a half hours waiting on them to show up and tow my car and they keep telling me "30 more minuets" this is outrageous and poor customer service read more

Chance was Awesome !! Smooth drive Got my suv to the shop OC to Montclair 10/10 Highly recommend Ask for chance ! read more

My insurance called Alberto's Towing to take my car to the shop for an inspection. Hands down really awesome service and Pete is a super friendly and affable person. Definitely no creep vibes like some of the other towing experiences I've had in the past with other businesses. Top notch service! Thanks again! read more

Alberto's towing is the only Service that I use. They have came thru so many times in the past. I highly recommend there service, great customer service with really nice Trucks. read more

Alberto's Towing - Roadside Assistance Near Me - Fullerton, California

I have to give Pete a shout out for his EXCELLENT customer service and towing skills! I was stuck on the side of the road for hours after waiting on other tow companies but Pete showed up with a smile ready to help and got me and my car to my destination safely. I will be sure to recommend Alberto's Towing because of Pete! read more

Really easy to work with today, the lady on the phone had a sweet voice and was kind the whole time, my driver Dario was fun to chat with and drove smoothly, got my car to where it needed to go safely. read more

Alberto's Towing - Roadside Assistance Near Me - Fullerton, California

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Worse towing service ever. They do not answer the phone in office hours. They would release your car whenever they feel like. I wish they become professional so they could treat people with respect. I am not asking them be nice to us. I am asking them to be professional and treat people with respect. They should not run a business.. read more

The company owner's nephew (sorry forgot his name) and Dario went above and beyond to help me get my truck to the shop. I can't thank you and paise your company enough! Highly recommend! read more

Al came to my rescue right away, and was able to set up my car for towing in the most secure and reliable way. He was friendly, courteous, and.gave me the confidence I needed to know my car would arrive to the repair shop. Thank you Al. You're the best. Pete. read more

Pete got my car jump started, but insisted to tow it to a shop, just to make sure I get there safely. Would tow again.

My car had to to be towed from Orange County to Los Angeles County. Not one problem or any issues.. Great job! I highly recommend!! read more

Just had a great experience with Alberto's towing I had a great diver , name was Chase He was very responsive and updated me on his arrival and his distance from me , he took me home very safely and we very polite and did a amazing job over all , was very pleased with his work ! read more

This place towed my car ..had it impounded for 2 hours..and charged me $410 to get out. They didn't even put the proper time they impounded the car on receipt. When I came to pick it up, they tried to tell me it was going to cost $510!?...I told them I was just quoted $410 in cash before I came to pick up. Do they just grab #s off the top of their Heads....WHAT THE HELL!!??? I'M going to try to fight this. Where they pickes my car up from there wasn't even signs to say no parking there. UGHHH read more

Called them for a dead battery, and they responded immediately which was incredible since others were telling it will be a longer wait time.

I called Alberto's after Hadley Tow -Orange informed me that they did not serve the City of Orange. Alberto's was able to tow my vehicle to Anaheim. Had a little wait but not long. The truck arrived. The driver was quick and pleasant. Payment was easy to do via my phone. Thanks Alberto's. read more

Gerardo Martinez, great customer service, on time and got to my address without delay. Air-conditioned, comfortable and with good music. I recommend Alfredo Towing. Great job Gerardo and thanks. read more

Dario from Alberto's gave me a tow and ride this Sunday. He figured out how to put my cr in neutral manually. And was on time and courteous and professional. read more