Neutral grades provided because I went with another service. But in other Yelp reviews, there were reports of the customer being hung up on. Only in my case, it happened towards the very beginning of the quote process. ACT called while I was in the middle of a conference call, and when I asked if I could call right back--*click*. Subsequently, calls would not go through, or if I left a message, there would not be a callback. I should be thankful this behavior happened before the sale. Imagine if this happened afterwards...? But you don't have to imagine...check the other reviews! NOTE: Alaska CAR Transport is NOT the same as Alaska AUTO Transport. They were much nicer. read more

When I arrived at the port to drop off my vehicle, I was told that my scheduled drop-off date was the day prior. This was despite the fact that I had the correct drop-off date from Alaska Car Transport in writing. As a result, it became a scramble to get my vehicle onto the boat in time. Once my vehicle arrived at its destination port, I received a call from the driver who was transporting my vehicle the remaining eight hours to me. He stated that Alaska Car Transport was not answering their phones and that they needed the company to release the cargo. I then had to call Alaska Car Transport myself to request that they complete this step. I was promised port-to-door service and paid for port-to-door service. However, the driver instructed me to meet him at Lowe's in my town. After waiting there for over 45 minutes, he called and clarified that he actually meant the Love's truck stop, which was another 20 minutes out of my way and outside of town. Overall, my experience working with Alaska Car Transport was stressful and unpleasant, and the service did not align with what was promised. read more

Spent days trying to get a hold of someone for a quote due to their online process not having my unrare car listed. After I finally got through I was met with rude, aggressive behavior. I asked questions regarding the quote and services they provided. The guy on the phone continued to speak over me, get aggressive and call me names. With the questions I asked regarding services and what was stated online, he gave completly different answers. I asked him to funnel that information up to have it reflect correctly online for potential customers. But he continued to get aggressive. Never would recommend, ZERO Stars read more

Amazing customer service and very professional. Very quick response time in giving quotes and flexibility in scheduling. Pricing was very affordable and the turn over time of receiving of vehicle once it is shipped is surprisingly sooner than I had expected. If you need to ship your vehicle you really should check out Alaska Car Transport I'm glad I did!!! read more

I got a quote for my Mom to ship her car from AK to TX from port to door and it was pretty reasonable. I went with her to drop her car off and it went very smoothly. She was told she would receive an email went it arrived in WA and then again when it was picked up by the driver. She received both emails and then a text from the company, Elite Services, two days before delivery to verify the address. The driver called and said he would be delivering her car a day early and gave plenty of advance notice. The car was delivered as promised with no issues. read more

Charged me $3400, shipped the car from Anchorage to Seattle. Once the car arrived to Seatitle they notified me they could not find a carrier to bring the car to Texas. They told me if I wanted my vehicle to go to the port of Tacoma to pick it up. Otherwise they had no idea when they would be able to get it to Texas. Which was always the final destination. read more

rudely hung up on me, do better, Eric. they are third-party broker through New York don't use them. They are the Walmart version of Alaska auto transport. read more

come to find out they are a broker, beware! if they ever mention that another carrier like Tote will be moving your car, cancel these folks and go to the other carrier! I ended up being charged not only Alaska transport full fee then that to pay Tote Maritime so basically dbl changed! not cool at all. read more

POOR CUSTOMER SERVICE. My vehicle was damaged during transport. I reported the damage immediately upon pick up. Alaska Car Transport failed to provide timely customer service to expedite repairs. This is not an Alaska company. They're based in New York! Very Disappointing! Alaska Car Transport did not reply to numerous phone calls and emails. I paid for the repairs out-of-pocket, and it took several weeks for reimbursement. read more

Shipped my Type R. 4/5 stars only because it got pretty dirty, wished they at least cover it on the trailer. They did store it in a warehouse when i went to pick it up! Other than that it shipped quick and no damage. I would recommend Alaska Car Transport. This picture is before i washed it :) read more

Alaska Car Transport - Vehicle Shipping Near Me - Anchorage, Alaska

You are much better off going with Mattson direct... A fellow employee of mine had damage done to his car. He took out an insurance policy on it, and they have not been very receptive to that claim. Also, they try to upsell you with insurance coverage in case the ship sinks... read more

This company is terrible. Their website shows you pictures of motorcycles for shipping. For ease, of quotes and when you do a google search, it says motorcycle transport and directs you to their website, when you contact them, they tell you they don't do motorcycles. read more

This is not a Alaska company they have a phone # in anchorage but no personal, Should be a crime, Picked up my new $80,000 Car in KC city a day late no idea were my car is, should have been at Matson today, but did not make it, missed my sailing slot, This is a prime car to be stolen and sent to Bogata, Please do not do buss with these people, read more

I've shipped the same vehicle to and from Tacoma 3x in the last 2 years. The first two times were with Wrightway and I had zero issues but I thought I'd save myself a couple hundred dollars and went with Alaska Car Transport (not Alaska Auto Transport) who said they had 2 spots available for 7/31/24. I dropped my vehicle off on 7/31/24 and it was confirmed to ship out same day for a 5 day voyage and an agent confirmed it had shipped late 7/31/24. I called Jessica (Jenna?) the day after the arrival date for an update and she said didn't know where my vehicle was but would email the port to try and locate it. I went straight to the port in Anchorage and the security office instantly told me my vehicle was still sitting in the ship yard in Tacoma. I called Alaska Car Transport for an update and they again told me that they were waiting for an email back from the port. After telling her I knew my vehicle hadn't shipped, she said the port in Tacoma is busy but I would receive a call back from a manager (Lana). The manager never called me back after several attempts to reach her. After a lot of back and forth, these are the points that Jessica made: -ship dates are estimates only (my vehicle eventually shipped 10 days after my "confirmed" ship date) -only the port decides who makes it on the vessel -they could not tell me when my vehicle would ship out -they would not reach out to Matson about when my vehicle would ship -they are a 3rd party broker -it is "very common" that vehicles don't make it on their ship date Upon pick up, a Matson employee confirmed the following: -Alaska Car Transport does not have an office or employees in Tacoma or Alaska, they work from New York (they ship to/from places other than Alaska) -they have seen and heard of A LOT of problems with AK Car Transport, he doesn't know how they are still in business -the guy told me he's supposed to hand out a little piece of paper with AK Car Transport contact info if someone is asking but he doesn't know if it's even legit -Alaska Car Transport is a 3rd party broker so you can simply book directly with Matson (he even mentioned checking with competitors like Wrightway or Tote). I hope this helps someone avoid a frustrating experience! read more

BY FAR THE WORST professional experience I've ever had... You're better off not even shipping your car to Alaska if you have to go with this company. 1st Experience shipping to Alaska (1 year ago): - Waited all day just to be told that the driver wouldn't be picking up our car as scheduled. - They lost my car in Seattle and the driver took it to a dealership without my consent. We got shaken down for an additional $1000 of work, even though the car ran fine upon pickup. - We could not reach customer service at anytime, even though we literally had multiple phones calling at the same time and were on hold for hours. Alaska Car Transport didn't even notify us that our car wasn't going to be shipped at the port, the tracking software showed it being shipped on time. 2nd Experience Shipping to Alaska (past month): - Against better judgement, we opted to give Alaska Car Transport another chance to ship our other car due to the price. - We were given a week notice of when our car in the south was going to be picked up. My family waited all day and the driver never showed up. After two hours on the phone with multiple people, we were told that the carrier they assigned to pickup our car cancelled a week before. No one notified us of the cancellation, even though Alaska Car Transport called the day before to confirm the pickup details and make sure the car would be ready the next day. - After another day of nonstop calling (three phones calling and being on hold at the same time), we were told that they didn't know when a driver would be assigned (could be weeks). - We eventually cancelled and took our business elsewhere. After reviewing all these complaints on Yelp and researching their BBB rating (F rating and 124 complaints), I hope the State of Alaska investigates this company. read more

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This is THE WORST company to ship your vehicle through. Their customer service is the worst I've ever had to deal with. If I could rate negative stars I would! 1. They lie about their costs and shipping practices. 2. They like to hang up on you. I've been hung up on 3x today alone. 3. They refuse to let you speak to supervisors. 4. Your vehicles are not tracked as they claim. 5. "Josie" is the worst representative they have providing inaccurate information and making excuses as to why she cant answer your questions about charges! 6. They charge you extra without noting what it's for or why they charged you the way they did. 7. They wait a week before you have to ship your vehicle to tell you that the vehicle can't have a crack in the windshield or extras like light bars! Forcing you to struggle to find a shop that has availability to replace it for you. I had both! Mind you I booked A MONTH in advance, and ASKED THEM IF MY LIGHT BARS WERE OK FOR SHIPMENT! They said yes! 8. I'm currently in Seattle waiting for my vehicle to be ready for pick up which they neglected to tell me could take multiple days for it to be ready. I called Matson who took the vehicle by sea and they are just as frustrated with this company, they've have 3 other people other than myself also fly into Seattle to pick up their vehicles because this bullshit company won't give you straight answers. Now we're stuck in Seattle playing the waiting game for our truck; having to come out of pocket for hotels, food and a rental car for an unknown amount of time because they failed to do their job and didn't keep track of our vehicles whereabouts and still cannot provide us any information on our vehicle. DO NOT SHIP WITH THEM! THEY'RE CHEAP FOR A REASON!! THEY ARE TRASH! read more

Alaska Car Transport - Shipping confirmation. - Vehicle Shipping Near Me - Anchorage, Alaska

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I used this company twice in past years and at those times, the service was great. The last time I shipped an auto from AK to the lower 48 with them was two years ago. I am trying to ship with them now and the customer service is non-existent at best. Also rude. I placed a call eight days ago and spoke to the representative that helped me in the past. Part way through the call I was disconnected. I called back immediately and got his voice mail. I left a voice mail almost daily since then and I have been completely ignored. So today I pressed the number for an existing quote (instead of a new quote) to see if I could get a live human to answer the phone. I spoke with someone who checked to see if my agent was available to speak with me. He was available so my call was transferred. I got his voicemail. Again!!! I called back and guess what? The line was disconnected before I could speak with someone. I was a good, trouble free customer in the past and there is no reason I should be treated like this. Needless to say, I am shipping with a different company. I can only assume I would get the same customer service if they were to have possession of my automobile and that's a chance I am not willing to take. Steer clear! Find another company who will value your patronage. read more

Used their public-facing website to 'get an Instant Quote!' - which says, The above rate is your Total Price and includes all taxes and surcharges. Then when you continue to book - This is what my car dealership said: The guy got super upset when I told him we had a quote for $2545.00. He went off on a long tangent saying it would be Impossible to ship for that price. We showed him the screen snip that generated the quote and he was not honoring that. We are going with AML. read more

AVOID at all cost, my experience could not have been worse and I wish I could give zero stars. BTW I shipped another vehicle with another carrier two years ago, also a disaster rhymes with Bight way. To start, they kept sending me documents to sign by email and it kept glitching. Then once the paperwork was signed and I paid, they said I needed to call the port and make an appointment to drop my car off. I did I stress on I, drove and had to do all the work myself they did zero, they literally went dark. No email or instructions on where to get my vehicle in Tacoma helpful? No method to track my vehicle to know if it had arrived on time, remember people have lives, jobs, deadlines, plane tickets, hotel reservations. So finally the morning of I called Mason the actual shipping company and was told my car would be ready after 1, they close at 3. Got on the plane, got to Matson, and was told I owed them for the shipping. Huh? Apparently some how some where ACT never what? Called them? Paid them? Booked ? Anyway several phones calls emails and negotiation later, I paid Matson AGAIN, otherwise I could not get my vehicle. This delay threw off literally my whole schedule for my trip. I demanded a refund to which the complied BUT they charged ME, a cancelation fee of $135? For their error. read more

I have had an extremely upsetting and disappointing experience shipping my car with Alaska Car Transport. I worked diligently to select shipping dates that worked with my own move timeline, and bent over backwards to deliver my car to the port during the narrow windows of business hours (work hours for me too!) that they allowed. Then, without my knowledge or consent, my car was shipped a whole week early, throwing off the entire timeline and putting me at insurance risk as the car is now out of the state where it's insured before my new insurance kicks in. Furthermore, I am now being assessed storage fees for having the car at Alaska Car Transport's facility, which is exactly what I planned so carefully to avoid. To add insult to injury, the initial person who helped me, Zack Zangle, has completely ghosted me, and the person who I was passed off to, Lana Ramis, has been extremely inflexible and insensitive; my questions have not been answered (why was my car shipped early??? why am I being charged for storage on a timeline that I never consented to???) and the responses have put me in tears with every email exchange. I am upset beyond words. This company has treated me -- a customer who paid them thousands of dollars and entrusted them with my brand new car -- like absolute trash. I am terrified to see the condition of my car tomorrow when I pick it up... which I can't do until I pay them more money for storage, of course. I am SO upset. I will never ever use Alaska Car Transport for anything again and I will warn others. read more

We shipped our vehicle from GA to AK. Apparently, according to their tracking system, our vehicle arrived in Alaska over two weeks ago. Nobody can tell us when the vehicle will arrive, as the status said it was released the the destination port over a week ago. At this point, we've decided to involve the authorities. read more

Trash company that will damage your car, lie about it, try to charge you more for the damage THEY caused, then try to get you black listed from the port when you file a complaint. ​ read more

Update: a trick I used to reach them: you can reach them by making another quote lol that's the only way to reach them cuz they want your money lol it will be nearly impossible to reach them after you approve the quote and Input your payment method. Also, use Matson instead! Why? Better customer service, THEY ANSWER THEIR PHONES, price is about the same as Alaska Car Transport, and respond to your emails fast! read more

Stay away from this company. Even though they present themselves as a local company with a local phone number they are actually a third company broker not in Alaska. After you get your first booking you will not be able to get in touch with these people easily.... I have been on holds over 30 minutes several times. The only way to get them is to email them with your frustration asking them to call you.... Don't miss that call. Horrible phone tag cycle! Working with them has not been a good experience and I just dropped my car off two days ago. So my saga is just beginning. Was notified by email yesterday that they are charging me additional fees and if I don't pay it they will hold my car hostage until I do... and depending on how long I fight these additional charges will also be charged storage fees for that hostage. Shady!!!!! I have spoken with two managers... and when asked for their boss was denied. They just kept flip flopping between these two managers. The one manager even stated she understands my frustrations and in fact if it was her she would also be upset.... But nothing as a manager that she can do and please pay this additional 150.00 so we can proceed or I will incur storage fees as well. This company has charges over and above their quote... don't be naive like me. 3 percent charge if you use a credit card for payment Charges for additional weight over just the car. Then extra carrier fees... which are a range that they do not disclose until after they have your car. It's been a bad experience. If you have been looking on the internet an searching for car transport in Alaska.... And then your Facebook is inundated with Alaska Car Transport adds and awesome reviews.... Don't be fooled. They only get 2 stars. Which if you could give zero stars on this would actually be lower I assume. They should not be confused with the actually local company Alaska AUTO Transport... which had way better reviews. Do your due diligence.... You don't need the extra stress and charges from this company. read more

Terrible customer service,company not even based out of Alaska,someplace in New York,tried to go to there office at the Port of Anchorage and security laughed about them not really being an Alaskan Company,,,shame on you. read more

Received my car completely covered in ice and snow. Took the car home and parked it in garage and after it thawed noticed damage to front wheel during the transport(new car) called them immediately to report the damage and was told it's not covered because I didn't notice it the day before! Be aware, they are not trustworthy.... read more

Alaska Car Transport - Vehicle Shipping Near Me - Anchorage, Alaska

Spoke with Eric W. who rudely hung up on me while I was trying to ask some questions over the phone. Throughout the call he spoke in a very irritated tone and was impatient with me. Terrible customer service. Guess they don't want my money! I feel like I dodged a bullet with this one after reading all the reviews and doing more research on alaska car transport. read more

John S. is 100% accurate. I did not submit a claim because during correspondence with the claims associate there was no indication of leniency in their 10-day deadline which I would never have achieved. I received my rear wheel drive convertible with summer performance tires on 12.22.22. I immediately attempted to trailer it to the car wash; however, the car wash was closed because it was -13 degrees and I even had to rope in several helpers to push it into a storage unit due to its lack of traction. After a holiday vacation I acquired cable chains to merely drive it from a storage unit to the car wash so that I could run it though twice. Then recently with the drier roads I was able to drive it home and spent the last week vacuuming and detailing the car. Just for the folks that have made it this far I will qualify the simply "dirty" state of the vehicle. Sand and gravel (ranging in size up to 3/8" diameter) was found throughout the engine bay (under the fuse box, on top of the engine, subframe crossmembers, top of the transmission, and essentially every proverbial nook and cranny). I disconnected the battery and had to remove some components so that I was able to successfully power wash the engine bay. Currently there is still gravel underneath the windscreen and down into the cavity that houses the soft top. Right before writing this update, I closed the hood and the impact released gravel/sand from the under carriage. Now Alaska Car Transport cannot control the weather, but how was I supposed to successfully submit a claim in the state I received my vehicle? How was I to find paint scratches, pitting, and paint stripped areas (all things found) before washing and detailing the car? John, I fully agree with you. I should have used another carrier because I value my vehicle and did not appreciate the care that was taken when it was in your company's possession. read more

THOSE WITH MODIFIED VEHICLES BEWARE! DO NOT USE THIS COMPANY I have a lifted jeep with aftermarket bumpers. They initially quoted me for a stock vehicle at $3,500, but after sending many pictures and measurements they adjusted the price to $4,600, which is reasonable due to additional weight and dimensions. No bid deal. But here is where it gets shady... The day my vehicle arrives in anchorage, I'm sent a bill for an additional $1,116 for weight of personal items. I did ship some personal belongings which I estimated around 450lbs. I was told it was ok to estimate and an adjustment would be made at $1.15/lb if the weight wasn't exact. Somehow they weight 881lb of personal items which was way off... THE INITIAL ADJUSTMENT IN THE FIRST PARAGRAPH WAS ONLY FOR THE DIMENSIONS, THEY CHARGED THE WEIGHT OF THE BUMPERS AND ROOF RACK AS PERSONAL ITEMS. Come to find out, I could have taken my vehicle to a scale and got an empty weight, and the port would have honored that as the weight of the vehicle, not the stock weight. None of this was ever mentioned. Furthermore, instead of just charging me for the difference of 881 lbs for my 450lb I had already paid for, they tacked on an additional 600$. This business model is incredibly deceptive, and I would highly recommend you go with another company, unless you like getting burned for additional lump sums of money. read more

BEWARE they overcharge for items shipped in vehicle by using incorrect starting weights. They refuse to use the weight from my vehicle's VIN and won't release my car until I pay an extra $200 because they are using incorrect information. They also do not honor their lowest price guarantee, use a different service to save money and avoid this rude and unhelpful company. I have provided proof that our VIN returns a different weight than used at the scale, they continue to ignore obvious facts and are extorting money by withholding delivery of our vehicle. read more

This company wrecked my 5 year old vehicle and now denies any of it. My car has over $10000 in damages from the roof being dented in severely and the whole frame was bent. It's no longer a drivable vehicle with fluids leaking from mechanical damage from the frame being bent. It appears they dropped something very heavy on it. They were over a week late delivering my vehicle and no one mentioned it was damaged until the day before delivery. This company has poor business practice. They don't listen to you, are unresponsive, and I've even been hung up on more than once now. DO NOT USE THIS COMPANY. read more

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trash from beginning to end was told 3095$ for bike ended up being over 4000$ was told 3 weeks still haven't got bike it's been a month shit communication get a few emails that constantly change they show a photo of 5 star Google review it's all lies I will be leaving another review on Google as well 0 stars if I could read more

I was extremely disappointed with my vehicle movement by Alaska Car Transport. My vehicle expeditiously moved from Alaska to Washington as discussed with the consultant I worked with. It then sat at the port for 14 days before it was picked up for truck movement to my final destination. On the Alaska Car Transport website, the average time of movement from my departure location to my final destination, is 13 days. My vehicle sat at the port for more time than the total average shipment time. When I decided to use Alaska Car Transport my consultant informed me delivery times are estimates. Because of that, we agreed to drop off my vehicle earlier than planned to ensure it was delivered by the date I required it. As mentioned, the vehicle sat for 14 days with no update from the company or the transportation provider. This caused me to have to change work / personal plans to accommodate the late delivery of my vehicle. Alaska Car Transport's cost to move my vehicle was high, but the counselor was confident my vehicle arrival timeline would meet my needs. Had I known how slow the movement and delivery would be, I would have used another company. The service was most certainly not worth the cost. I do not recommend using this company. read more

I decided to ship my car and made the reservation online before speaking to anybody. Then I realized that I had no idea where to drop off, pick up, or what time. I waited on hold for a few minutes, and was told to go online to chat with an agent. I assumed there would be a chat bot, but it appeared to be disabled. So I continued to wait on hold, a little disappointed. When Ashley got to me, she gave me all the information I needed and sent me emails with the info so I wouldn't forget it. I mentioned to her that the chat was not working on their website and she thanked me for letting her know, and that she would mention it to someone who could fix that. She then gave me her email so I could contact her directly in the event that I had anymore questions. When I arrived at the port dock, I realized I had misplaced my Booking Number and I emailed Ashley in a panic. Within minutes she emailed be back and called me to help me. So the website is Meh, but the customer service is outstanding. The only reason I am giving 4 stars is because they need to rework their website to have a little additional information and be a little more user friendly. read more

After unpacking my car I also realized that my JBL speaker and $300 hiking shoes are missing from my vehicle, in addition to my $250 yeti. So in trusting this company to ship my car, I had over $600 worth of items stolen out of my vehicle. I will not use this company ever again. read more

Anyone located in Anchorage or JBER, please avoid shipping your vehicle with this company. The customer service is very poor, On a scale 1 to 5, I'm rating minus -4. I'm currently waiting on my vehicle to arrive, they will never answer the phone or respond to emails, very unprofessional in my opinion, I contacted an agent name Josina and she was very unprofessional and actually hung up in the middle of my inquiry and didn't return any of my calls. I wasn't notified that my vehicle was idle at the Tacoma Washington port and charges had accumulated for daily storage fees, I actually had to contact the port of Seattle Tacoma (Matson cargo ship carrier) to get and update that my vehicle was still in a container. The communication is extremely poor, AK CAR TRANSPORT will only contact you if you are asking for a quote, after payment is made they are literally non existent. AVOID AT ALL COST (in my opinion!!!) read more

Did $22000 in damage to a new porsche and refuses to pay. Complete scammers Hire anyone else read more

Absolutely THE WORST company I have ever worked with. Lana is the worst customer service representative. Lana never returned phone calls but repeatedly sent emails with misleading and inaccurate information. She received information on our vehicle and failed to relay that information correctly to the driver. Our pick up was rescheduled multiple times because of multiple errors on Lana's end. we called again to no response or returned phone calls asking to speak to Lana's supervisor or the owner, ALSO WITH ZERO RETURN CALLS. After the trucking company received, accepted and delivered the truck, Lana tried to charge us another $1500 to pick up our vehicle. Lana claimed this was related to the weight of the vehicle but is unable to provide contracts or policies outlining vehicle weight and potential up charges. This company is a nightmare and we will NEVER work with or recommend them to another broker. Absolutely disgusted with this business and their staff. ZERO STARS. read more

DON'T USE THIS COMPANY!!! Whoever John S is... Youre also a POS. I did disclose everything to Rob. He NEVER said anything as to how it works as far as the extra weight costing extra at the port. He specifically asked me how much weight was in the truck and I told him. He said 220 pounds times 1.10 . That's what I was expecting to pay. Don't throw your BS on me. You messed with a friend of mine also. It cost him allot more also. Read your reviews idiot! Your company is a a scam. People DON'T USE THIS COMPANY!! read more

I am writing this review just hoping someone will contact me, The car is 4 days late and no update. I've tried calling every number I can find and emailing. read more