At second thought, I didn't want to write this because I didn't want to cause any issues and I thought was this the thing Jesus would want me to do? Well, I think he would like for others to know about my recent experience with the staff at Alarcon Urology Center.
The Pharmacy I use called to tell me one of the medication prescribed to me from Dr. Alarcon needed a prior authorization for insurance purposes. The pharmacist told they had been trying to reach Alarcon Urology Center several times to tell them they needed prior authorization for the medication. Alarcon Urology Center staff never responded to the pharmacy. I called Alarcon Urology Center and told the receptionist the pharmacy had been calling them regarding this matter and why haven't they responded. The receptionist never answered the question but stated to me, "In order for them to write up prior authorization for a medication, it would cost me $25 dollars, because it was more work for them to do!" She also told me, "They could prescribe another medication instead." I didn't hear that part. I was so livid because first, they didn't return the pharmacy's phone call, secondly, they didn't call me to let me know what was going on regarding the prior authorization needed for the medication, and thirdly, and the main reason I didn't hear the part about they could prescribe another medication, was because I would be charged $25 for them to do their job. Plus, it was Dr. Alarcon who prescribed the medication in the first place that now needed the prior authorization. I told them I would pay the $25 because I didn't want to be prescribed the other medication that has awful side effects. What has happened to common courtesy and caring concern with doctors and especially their staff? I understand the healthcare system is an ugly big ole' mess, and overwhelmed with too many patients, but that doesn't mean those professionals in the healthcare industry have to be so uncaring and rude. How would they feel if they and their families were treated the way they treat their patients? I also work in the healthcare industry, but I treat my patients with care, down-to-earth concern and empathy, even though I'm overwhelmed and over-worked. I am grateful, thankful, blessed by God (I give Him all the glory}, to even have a job, because I was recently laid off. I pray for those who haven't been able to find a job or who have been recently laid off from their jobs.
Again, I understand the healthcare system is an ugly big ole' mess, and overwhelmed with too many patients, but that doesn't mean those professionals in the healthcare industry have to be so uncaring and rude. read more