Christmas Eve 2022, as I I'm backing out front m festivities at my moms, the engin, kind of sputtered shuttered and died. It would no longer turnover. I had just had the oil changed at grease monkey and DeKalb, and by mechanic diagnosed the engine as having seized meaning there is no more oil in my vehicle after they complete the oil change. Needless to say I could never prove that. So now I'm in need of a new vehicle and I called around to several of local dealerships now that I've moved back to Illinois. I went to visit Alan Browne Chevrolet. My husband had been trying to help me from long-distance and connected me with Keith. Keith knew that I was disappointed with what happened with my Chevy and gave me the patience and answered all of my questions as I test drove a couple of their brand new equinox that were on the lot. I was sold! The sales team is excellent. When I went to negotiate the cost, I don't feel that there was a lot of heavy up selling trying to occur. I didn't know that I wanted to bring my vehicle back here for service that I always have one point of service and there'd be no doubt the vehicle had been cared for!! read more

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Buyer beware! Deceptive negotiating practices. Verbal agreement with owner not honored. Took advantage of my wife.They don't even deserve a 1 star rating. read more

I bought a lemon tree. Spent 3500 on it. Then they. Would not even take it on trade. Never returned my calls on it. Lie about it being a 1 owner car. I don't recognize that they don't seem to care.Robin. Hendron family read more

I found a car on their inventory. The gm list price was 17k. This dealer is taking advantage of the current situation by adding a 5,000 dollar market adjustment. Found another dealer not doing that and bought there. This practice should be illegal. read more

I'm going to tell you that these people make buying a car from them well worth your while. Bryant, Adrianne and the owner went far out of their way in selling me a used car. I'm amazed at how much they care about people. I've never been happier with my results in completing all tasks at hand, there was a code, they fixed it! There was a Smokey smell from previous owner and they detailed it, they worked hard to make everything right including a loaner while they fixed something they weren't required to fix. They called me even after buying the car to see if I was happy. If I ever buy another car, I promise you I will buy it at Alan Browne Chevrolet. 100% the best people who hear your needs and work with you until they are met!!!! read more

If you are looking to buy a car or have one serviced stay away from this place. They don't even deserve to be called a dealership. From sales to service the place is worthless. Have you seen the service area? Always visit the service area before buying a vehicle as this will give you an idea how they run their business. It is a dump. They pile parts and tools on top of cars being serviced. It looks like a third world country roadside garage. The whole place reminds me of the horror of a truck stop restroom. I made the mistake of purchasing a car from this dump (knowing i would never have it serviced there) so that's on me, live and learn but if I can help others from making my mistake you are welcome. Remember this, the after sale relationship with a dealer is more important than the moment of purchase This place doesn't believe in that. If you care about your vehicle don't take it there but If you have a wheelbarrow that needs a new valve stem and you're desperate maybe but i'd buy another one. If you crazy enough to visit tell them you'd like to meet the owner and talk with him and see what they say. The manager will freak out. Somethings not right, very shady. If you have access to running background checks use it. (those that can know what i mean) Wow. Three words best describe this group. Liars, Pirates and Thieves. Something wrong with a dealership that doesn't want repeat business. Kinda makes you wonder if it's more of a money laundering operation. read more

Nice people, but they really overbook their service department. There has not been any time we have taken our car in that it was done the same day we brought it in (one time they kept the car for a while week!!). In spite of being told four separate times this time that the work would take 5 hours, I am now on day two of "still working on it". This doesn't fly on a weekend in the summer when you have our only car that fits the whole family captive! read more

I've been here often with several vehicles. I like using local business when possible. On my last visit, I brought my 2017 truck, which is still under warranty. It has a brake issue, like a warped rotor or something. I was getting ready to haul a trailer to Texas. Anyway they told me I would have to pay for an inspection. Whatever, I assumed after finding the issue it would be covered under warranty or rolled in to a repair cost. After an hour or so, the service agent said they were done and nothing was wrong? Disappointed I paid the $80 or whatever it was. I got back in my truck and drove away. The first time I stopped, the brakes did what they do . Throbbed! On the right side, just like I told them. If someone brought their car to me and said the brakes were throbbing, I would take it for a test drive and say, oh yeah I feel that too. It must be a warped rotor or something. Needless to say this will be my last visit to Alan Browne Chevrolet. My neighbor Billy Bob put a new rotor on and I haven't had a problem since. read more

They sold my elderly father (77) car over the phone. He had never seen the car, didn't ask about price or interest rate or any other details. They also bought my dads truck without ever seeing it. They drove the car to rockford at night and had him sign all the paperwork and left. What person in their right mind does that? Who takes advantage of such a person? My dad was diagnosed with dementia a week or so later. I became POA then. Alan Brown sales manager told me it was my fault. They then stopped taking my calls. Going to contact authorities. read more

Disappointed with Alan Browne Chevy .. bought a vehicle here and issue after issue .. have taken it in like 10 times with a warranty and still have to fight to get things fixed.. when all these issues should of been addressed before they sell you a vehicle.. don't recommend going here read more

Great place got me in a car I loved fast really helped me out a lot my transmission blew on my other car and they really did come threw for me when I needed it! read more

Great customer service! Honest, fast, and available to answer questions. We are very happy with our new truck, and the entire experience.

Sales: I was searching on the Internet for a Chevy Volt in my area (Rockford). My local dealer didn't have a single one to my surprise. Alan Browne had 4 new and 1 used. I went there for a test drive and they were suppose to close at 3pm but the sales person along with the owner stayed until after 8pm to close the deal. The owner was a very approachable person along with the two sales ladies. They were very fun and kept the whole thing very informal and low pressure. I was very well informed on electric vehicles and they were happy to learn anything. They seemed very genuine compared to car sales people I have dealt with in the past. I would never consider buying a new car but between the deal I got there and the tax incentives, it made great financial sense. The price was also a thousand below what the best price I hand found and the car also had nearly a thousand dollars in addition options. Financing: The financing guy was also very fun. He and talked about common interest while he filled out the financing. I wanted to build my wife's credit report but that increased the rate to near 8% with her as a cosigner. He assured me that he would get a better rate Monday and call me. Monday came and sure enough he called with great news. I could have my wife on the loan and still get the lowest rate they were offering (2.99%). Summary: These people were great to deal with. The owner was extremely transparent, which made me feel comfortable with the transaction. They make you feel like it's a family business. But they have so much inventory, you should be able a vehicle that suits you. Thanks you so much for your help and my next new car will definitely be from Alan Browne. P.s. This is my first yelp review and I signed up just for this. Hope everyone has a great experience. read more

I am 26 years old and have had 2 2000 and one 2001 ford taurus. The first one was totaled. And now this second one the transmission blew, I have horrible credit and have been told no from several several car dealerships about getting a new car. But today with faith I went to Alan Browne Chevrolet and Phil Harris gave me an amazing deal and I now am the proud owner of a new 2016 chevy sonic!! He was compassionate and he went above and beyond when Noone else would even give me the time of day!! I have never ever had a new car and this is life changing!! Thank you Will and Adrian is sales and finance and thank you expecially Phil Harris for going above and beyond to change a life today!!! Thank you thank you!!!! read more

After searching for a couple of months this summer for an SUV, my wife and I found a great Q5 at Alan Browne. Upon arrival, I was greeted right away by Terry and offered assistance. He quickly pulled up the Q5 for a test drive. Since it was Saturday, the wife was unable to work and come along. During the test drive, while I shared this with Terry, he offered to allow me to drive the Q5 home for the weekend and show it to the wife since it was an hour and a half drive to Alan Browne. Took it home and came back with he wife to work out a price. After a couple of hours of negotiating, we walked out as the new owners of a great clean Q5. Terry & Phil made the process easy and offered a lower loan rate than our Local Union Bank which saved us more money. We will be back to make more purchases at this dealership in the future for its outstanding customer service, friendly staff and small town honest business practices. One thing I want to point out that I observed while there is that they have a lot of returning customers. This is a clear indication that this dealer is going above and beyond to meet their customers needs and offering great prices. We've owned the SUV for three months now and have had no issues. read more

Buyer Beware! Bought a Buick Enclave from them everything has gone wrong with it. Needed a new engine a month after I brought it, power steering, oil leaks, bad oil gasket, catalytic converter, no air, etc... I lost track after the 10th time of bringing it in! Also purchased their extended warranty, what a mistake, I'm embarrassed to say this but they really snow balled me! Don't even get me started on their service department! They are just as bad, rude, argumentative, unprofessional, I could go on and on but I won't because I am the on who fell for their load of garbage sales pitch. I was in a bind and needed a car as soon as possible, later realizing I paid way too much now I'm totally underwater with it. Never again! They tell me I can't trade it in because of the negative equity, really?!?!? Never again! If you do decide to buy here be sure to get it checked out by a reputable mechanic, I wish I had and do not fall for their warranty scheme, you'll quickly find out nothing is ever covered! read more

I went into the dealership without a clear idea of what I was looking for in my next vehicle. My husband and I were first greeted by Derek who was so knowledgeable, kind, and patient with me as I checked out and test drove several different options. He helped me narrow down my search by balancing what I liked with what I could afford. He was not pushy and worked hard to accommodate our needs. After meeting with Derek, we knew we wanted to do business at Alan Browne. When my husband and I returned a few days later, we worked with Destinee who was just as great. She already had an idea of what we were looking for and helped us to finalize our decision. She was simply delightful to work with and made the car buying experience less stressful. The owner, Phil, was able to get us a great deal and we left as very happy customers. Throughout this experience, we also had interactions with Adrienne, Jason, and Jim. We were treated with kindness and respect by everyone. This group goes out of their way to make the customer feel welcomed, cared for, and satisfied. We will definitely return to Alan Browne for our next purchase. read more

On 4/12/16 I called and asked for the sales manager and I was directed to Bradley ( I found out later that he wasn't the sales manager). I told him, we are from out of state. We asked him if the truck was still available, he said yes. We would call him later in the day. I called at 6:30pm said we were interested in the truck. I was sitting next to my husband so we could talk to him together. We discussed the truck, we were OK with the truck. We then discussed the title. We informed him that we were leaving on Sunday to go to Florida, We asked him if they would take a personal check or we could get a bank certified check in Rockford. Bradley said it wasn't necessary, they would take a personal check because they have a check clearing machine that clears the check. I then asked if we would get the title right away, he said yes. We said it was very important that we had the title so we could register the truck before leaving for Florida on Sunday. We didn't have 10-15 days to wait for the title to come in the mail. We talked to him about the price, Bradley then went and talked to the owner and we agreed upon a price. We would be there in the morning. Got there in the morning. Will was very nice and helped us so we could take a test drive since Bradley wasn't there yet. When we came back from the test drive, Bradley was there. I asked for a car fax, he had one printed. I noticed there was service done on the truck. I asked to go back to service for what they did to the truck. The older gentleman in service was very nice and printed everything that was done to it. As soon as the service door shut, I was reading all the service records at the same time Bradley was reaching over and touching my husband's shoulder and trying to shake his hand "We have a deal right?" My husband said OK, but he knew I was still reading the service records in case there was something that we didn't like - we haven't signed any paperwork yet. Bradley immediately ran around us and raced to his desk to start the paperwork. He seemed like he was rushing us for some reason. We came back and sat at his desk to wait for financing to do paperwork. They called us over. We started to get into the paperwork. I immediately asked about getting the title today. He said we don't do that here. My husband looked at me and said we were lied to. The gentleman with the beard walked over and we explained to both of them what Bradley had told us that we could get the title today and my husband said he lied. Bradley came over and said he never said that. He lied right to our faces. My husband walked out, he has severe high blood pressure and can't get angry. I stayed and tried to explain that we wanted the title today so we could go home and register the truck before we go down to Florida on Sunday. They said I wouldn't get the title right away any way. I said in Wisconsin you can go to the DMV and register the vehicle and get the printed title at that time. They didn't believe me and were going to look it up. The man with the beard said that he thought we were pulling a scam and he should call the police. I could not believe he said that. Bradley should never have lied to us. Then they were accusing us of pulling a scam when we had the money. We are both retired and moving to Florida. Older people shouldn't be treated this way. To us, the people that were involved should not be dealing with the public and even maybe should be fired for treating us that way. We were lied to and then threatened with a call to police. Is that how they treat their cash paying customers? read more