One of the worst concert experiences ever. Both me and my traveling companion are disabled. We arrived at the venue from Austin an hour before the show. The SA police saw fit to simply close the northbond access roads by the Alamodome, so we sat on on IH 37 above the Alamodome for almost an hour. They claimed all the parking lots were full. Once we got off IH 37 we sat longer in a huge jam at the intersection under 37. We were directed south into a dark neighborhood. Desperate to park, we followed other cars into a dirt lot and parked for $40. There was another car beside us with two people in wheelchairs. I felt bad for them being forced into this situation. We made our way over uneven ground in darkness and followed the crowd to the Alamodome grounds. There were no staff to tell anyone where to go. We had to climb multiple steep staircases. I don't know where the poor people in the wheelchairs ended up. When we tried get in line for security, a guard slammed a baracade in our face and told us to go to the next gate. We climbed more stairs. I saw another guard at a barrier and begged him to let us in because my friend was in a lot of pain by this time. We got through security and discovered each gate had lines of 100's of people trying to get in. By this time, the concert had started. We limped completely around the building to find our gate. There was ONE staff person scanning tickets. We waited another 20 minutes in line. (Paperless tickets are a horrible idea. People scan though their phone to call up the tickets and then the staff fumble to get the "ticket" to scan. It takes 10 to 20 seconds per person.) Once in the venue, we asked an employee where the elevators where to the 3rd level. He said the elevators were packed and the wait was very long. We elected to take the stairs...three steep flights of stairs to our level. There were no ushers to help us find our seats. I've been a volunteer usher for years so I found our seats myself. People were standing in the doorways watching the show and SITTING on the aisle stairs. There were no venue staff around to keep the doorways/aisles clear... a violation of fire codes. We had to push our way through to our seats. We missed 45 minutes of the show.
The walking approach to the venue outside is like a maze with walls so high you can't figure out where you are going. Lots of stairs and no signage or staff to direct disabled persons how to get inside. On our way in we limped by the coveted stadium parking lots and saw that whole swathes were blocked off from parking use. LOTS of EMPTY PAVEMENT.
The Alamodome was built over 20 years ago,and I am sure the facility has seen plenty of sold out shows. How is it that the city of San Antonio still cannot figure out how to manage this? There was NO assistance for the disabled to reach close-in parking. If you chose to go to a show here and are mobility disabled, plan accordingly. But I'd advise anyone with impaired mobility to avoid this venue. This venue should be sued for ADA violations.
I doubt I'll be successful, but I plan to ask "Tick" master for a refund.Their name should be Scalp Masters. The use of electronic tickets has simply made this organization the master of all scalping with added fees. Even if you want to sell your tickets, you have to resale them through Scalp Masters with more added fees collected by the Scalp Masters. read more