FIRST TIME VISIT!!!
So this is our very first visit to this venue and our very first UFL San Antonio Brahmas game. My review is solely on the venue itself, it's staff and amenities.
LOCATION: Located just off the freeway near DTSA, the Alamodome has seen a bevy of sports and musical performances, bringing a variety of entertainment for San Antonians and visitors alike for decades. Parking is ample, but many entrances will be blocked off during big events, so prepare to figure that part out on your own or follow the masses. Parking was a whopping $30 for this event. Grounds had quite a bit of litter blowing around.
TICKETING & ENTRY: We received free tickets from an outside organization, so tickets were sent to us electronically and upon entering the secured check point (at one of 2 entrances). Our QR codes for our tickets were quickly scanned. This staff was quick and efficient, but not friendly at all. Very impersonal, I felt like livestock being rushed into a slaughter house. LOL! Total human to human disconnect. I later googled and called several phone numbers before I was connected to a live person at the ticket office. She couldn't help me with seat changes and I was forced to locate the box office at the venue. Inconvenient considering different types of staff (security, concession, etc) could not tell me where to find the ticket office. sigh
SEATING: we changed our seats to available ADA seating to accommodate for my husband's service dog. The seats at this venue are small, as are the walking spaces in front of each row. No space for Max. With tickets in hand, I approach the ADA seating area on our tickets. There were 2 staff members manning this one area of about 15 seats that were blocked off. Two! Neither could confirm the row and area as defined on our tickets. I'm like, "is this row 19?" They had no idea. They look around us at other neighboring aisles and sections from where they stand with no conclusion. Several uncomfortable moments go by and we're still standing here. Pointing at my ticket, I'm like, is this the ADA area?? They say yes. Good! We're getting somewhere. I point out to them that the row in front of them reads 18, therefore, they must be standing in ADA Row 19. Let's just say the game hasn't even started yet and I've used the Lord's name in vain about 12 times during this interaction. This area has ample space to move through, especially if you have mobility challenges. Or a large pupper in tow.
CONCESSIONS: Not a great variety of food and drink selections within a 4 or 5 minute walk in either direction from our section, which is pretty much street level. The venue is small, so I'm surprised so much space was empty and wasted. I couldn't find sweet treats, aside from plant based ice cream (barf) and a handle of convenience store/personal sized packages like Oreos and boxed peanut M&Ms. These were found in their grab and go self service market area. The candy was $5, bottled sodas $6.50, to give you an idea. No fountain drinks were sold. 4 mini carne asada tacos was $16+ tax. I was disappointed to see salsa or hot sauce was not offered upon receiving my tacos. I asked and the girl had no idea if they had hot sauce. She had to ask another worker who had to take my plate back from me and bring it back to the kitchen to add it. To be expected at a venue like this one, but ouch! I would've loved to have seen churros, soft serve ice cream, cotton candy. Sad.
MEMORABILIA: Maybe employed by the team itself or by the venue?? But there was a section set aside for sports team swag shopping. The worker couldn't answer half of my questions on merchandise like, "do you sell fitted hats or are they all adjustable?" "Who is the person on that T-shirt?" The answer was "I don't know". I did love the Fiesta medal, but sadly all team merch was blah, underwhelming and super expensive. One trucker hat was $60! A child sized foam football was $30. No kids apparel and nothing fun for the ladies.
Overall, the workers are so disconnected from their jobs, they don't know up from down. They go through the motions but don't invest in learning anything of their craft. Keep in mind, though, that these workers are contracted from other staffing companies. But still, this venue should be aware of the staff that are being paid to represent them. And that they suck. Lol!
Anyway, would consider visiting again in hopes improvements are made. Please Alamodome! Give me more dining and snacking options! Encourage your staff to smile. Perhaps you need to pay them more to care. I don't know. Just a thought. read more