I flew into Fort Wayne for the first time. The rental car counter is super easy to find. I was…read morewarmly greeted by the young lady at the counter. I'm sad I didn't catch her name because she deserved a shout out. She was friendly, professional and efficient. As an Executive VIP with National, she gave me a few choices in the car I received. Sometimes you are offered cars begrudgingly but she seemed thrilled with the choices she had for me. The airport has some construction going on so the cars are located in the long term parking lot. So make sure you go by the counter and get your key, regardless of your status with them. Once you get your car it is easy to head out of the airport. Returning is a bit confusing. Follow the signs back to the long term parking lot. You park your car back in the long term parking lot and return your key to the counter. I'm still not sure if I was supposed to park it in the same space that I picked it up from. But I told the same lovely lady what space I parked it in and she said, "great". Drop off was easy. When I received the car it was just over half full with gas. I returned it almost full. When I mentioned that when I returned it she offered a credit and apologized. I wasn't expecting that but it sure was appreciated. I will definitely rent my next car from them.

I have rented a car twice from this National Car Rental location. Both times I rented asking for…read moreeconomy cars and both times I got free upgrades... once to a GMC Acadia and once to a Cadillac... goes to say I loved the Cadillac more. Short wait time to get my vehicles and drop them off. Service is excellent, except when dropping off the Cadillac I almost got charged for it because the employee forgot to note the free upgrade.. thankfully after a little while I got that situation resolved. If for some reason, I ever need to rent a car again in the area... I will rent it from here.

Never Use Budget again. Terrible customer service, Tried to up charge me for an upgrade after they…read moregave my reserved vehicle away. No help whatsoever

Wish I could give 0 stars. Rented a van months in advance for spring break. Got there to be…read moreinformed they had no vans or bigger SUV's available. Budget customer service is horrible. They do not care and getting a refund is a nightmare.

I love renting my vehicles from Hertz, simple process of checking in and out and the provide nice,…read morenew clean vehicles to drive.

Would not recommend renting from this Hertz location. I left an expensive item in my rental. Called…read morethe next day and confirmed they had located it and was told to send them a pre-paid envelope for its return. Then, nothing. Multiple calls with the counter and messages with the corporate office later and was told they couldn't locate my item anymore. So, they either re-lost my found item or someone decided to take it. Very unprofessional staff. If I could give them zero stars I would.

We received a vehicle that apparently hadn't been checked in from the last renter and got charged…read moreerroneously for fuel when we turned it back in because of that. I noticed when I picked the vehicle up that it had less than half a tank of gas so I snapped a photo of the milage and gas before I drove off, just in case. Turned it back in in Chicago and didn't get to talk to anyone because we were catching a flight. Got the statement a whole later and we were charged an EXTRA $200. I got the paperwork out from pickup and noticed the miles on the paperwork at pickup didn't match the miles from the picture I took. Avis was terrible to work with trying to get it rectified and they even blamed us for the issue. Such a bad experience.

"We're in the business of treating people like people", straight from their website...They will…read moreabsolutely NOT ! These chumps really found a way to ruin my family's weekend. Should have stayed with the good companies, enterprise, Hertz, etc. NEVER RENT FROM AVIS. After a frustrating trip from Seattle to Detroit for my monthly visit with my family, I was stuck in Chicago. Airline offered me a flight to Ft. Wayne, where I could rent a car and drive almost 3 hrs home. In a hurry, I got AVIS number (BIG mistake) and they promised to have a car ready and track my flight (provided at the time of reservation) to wait for me with everything ready. They made sure I could have peace of mind as my flight was short (40 minutes) and even though I'd be 5 or 10 minutes after their closing time, they would track it on the monitors and have things rolling for a quick rental. Told the agent I never rented from them, but I was already in the plane and did not have the Hertz/Enterprise number with me. He said so many "We'll take care of you" that I even thought they would have...To my surprise, of course not anymore after reading about this shady company, I was at their counter 10 minutes past closure (as expected and informed to the booking agent) and...nobody was there...there was no car waiting...no "in-and-out", nobody to "take care of me". Most enraging thing was to see that the flight monitors were RIGHT IN FRONT OF THEIR COUNTER. I patiently called the booking agents (after dialing '0' almost 100 times on their terrible phone system) and the agent said that there was some "clause in the booking policy, item x.y.z that states that...". At that point I interrupted him, and he offered me to "book car for the next morning...". Are you KIDDING ME ? I'm stuck in the middle of nowhere in the Midwest in a tiny airport that has no cabs, no hotels, no restaurants and specially with NO WAY TO GET ANYWHERE because you could not keep your word. NO, I DO NOT WANT TO SIT AND WAIT FOR 8 HOURS THAT I SHOULD BE SPENDING WITH MY KIDS and enjoying my little baby turning 1. And about your shady policy "clause", let me know when I book there is a clause saying that what you PROMISED "might" not be true if you decide so. Summarizing, my wife had to wake my 2 kids up at 1 am and drive 3 hours to pick me up because these CHUMPS could not keep their promise and wait for 10 minutes. DO NOT RENT FROM AVIS. DON'T MAKE THIS MISTAKE, NEVER...EVER. Hertz, Enterprise, walk or bike.

Take a page from Seinfeld, they can take the reservation, but they can't hold the reservation…read more Pick up for 5PM and it is 6:30...still waiting.

Do not rent a car from Enterprise Rent a car. We've been stranded for 2 days waiting on them to…read moretow their rental that is totally dead in our driveway blocking our other vehicle. Their roadside assistance says they'll pick it up in an hour. Nope doesn't show, and same thing over and over and to be honest it would be better to find another way of transportation than to go through this frustration!!! The roadside assistance says they have a lot of rentals to pick up and so that's why they haven't gotten to us. Also the manager answers the complaint and says they'll look into it and to email them. Tried that and they don't do anything!!!!! Everything looks nice in their words and that's all you get!!!!

The worst customer service I've ever received anywhere. Not just for a car rental place but of all…read moreplaces in the world!! And not just this location but the companies customer service hotline as well. Don't fall for the low price you will pay in wasted time and high blood pressure to make up for it. Why won't Yelp let me do a zero star rating because that is what this company deserves.

To start... I stood at the rental counter for 10 minutes before the agent would even aknowledge my…read moreexistence. He was too bust arguing with another customer to even say, " hello, Ill be with you in a couple of minutes", I was just ignored. The car was dirty and had scratches all over it. We accidentally left a handicapped hang tag in the car when we returned it, I called then and asked if they could send it to me and they said NO. They said I would have to send them an envelope for it to be returned, when I questioned them on this, they went silent. It was a terrible experience, I am never going back.

Very slow service. Not welcoming. Looks like I inconvenienced the clerk. Clearly not a customer…read moreservice oriented employee. If I hadn't already made plans I would have just left and booked with budget.

Despite the fact that this is one of the quickest airports I have experienced in getting in and out…read moreof it, it lacks many of the amenities one is used to at most big city and metro airports I've experienced. A major advantage here is its proximity to the city itself. Yet, I don't deem it a bad one. In my occasions to regularly travel yet not a professional airport reviewer by any means, and not a business traveler - but a mainly fun and demands trekker, I have developed as succinct a process for measuring the worthiness of each airport visited. My criteria are: 1) ease of access to and from public or private ground transportation: 4.0; 2) convenient parking when having to leave vehicle or dropping off: 4.0; 3) access and convenience of retrieving and dropping off rental vehicles: 3.5; 4) atmosphere, ambience, public facilities, seating areas and access to communications, charging and Wi-Fi: 3.5; 5) overall human customer service - including but not limited to ticket counter, TSA, Hospitality, Retail, Support Services, Restaurant and Baggage Handler knowledge, communication, attitude and demeanor: 3.0; 6) ease of flight information access throughout facility via signage, boards, screens or clear understandable PA system announcements: 3.5; 7) distance, maneuverability, access and convenience of trekking from gate to gate and/or concourse to concourse for connecting flights: 4.0; 8) quantity, value, convenience, quality and comfort of eateries and/or retailers: 3.0; and last, but not least 9) baggage handling, claims and retrieval location, process and lost and found assistance: 4.5. Taking all the aforementioned categories, I've devised a scale of 1 to 5 with 1 being the worst and 5 being the best an airport can be! This airport rates a: 4.1. Most positive point(s) at this airport are: few and far between, but considering its construction phase, easy to maneuver, clean yet maize like. The most negative points here are: again, the lack of amenities plus. One caveat, while visiting this airport there was a considerable amount of construction in progress, which I am sure affected the overall outcome of my review. I therefore retain a prerogative to reevaluate Ft. Wayne International at a later date.

1st the upgrades to the Airport, Outstanding!! 2nd, WTH, I…read moreunderstand a business needs to make money but $8.49 for a small bag of candy? Yes, I understand we are at an airport and it has become acceptable to overcharge for things. But, come on, you have to gouge people? Shame on Hop River for doing this !!! Maybe a dollar or even two over charging but five or six dollar over charge, just isn't right !!!! Bring your own snacks!!!