Bills get later and later. Received bill today (1/20) that was due 1/7. Customers are expected to…read morejust remember it is due and call or pay online without any notifications or you get late charges or cutoff notices. They have blamed the post office for 10 years. Promised systems upgrades last year for billing that never happened. It is mind boggling they are not held accountable. When I pay my bill I feel like I have time traveled to 1987. It is 2026 and they still have no way to set up autopay.

those are the most unprofessional people i've encountered in my 62 years of living. a zero is what…read morei rate. my bill does not arrive before the due date. the employees don't even look at you. they have a bad attitude as if they're doing you a favor. i don't need a payment plan i just want to pay my bill on time. i had to give a star to post.....the service is a zero

I recently set up may gas for the apt I moved into and the Service mechanic was very helpful and…read morefriendly when we met to turn on my appliances. The only thing that would have made it better is if I could have had it set up after 4pm or on a Sat.

I just recently bought my first home and started paying a gas bill, i've previously rented…read moreapartments that didn't use gas. So five months into owning a home, I come home to see a notice that my gas had been cut off. I call Alagasco immediately after realizing I had never received a bill and thus never paid my gas bill. After explaining the situation over the phone the manager realized that they had been sending the bill to either the wrong person or the wrong name. I asked if they could refund the penalties I had acquired which turned my $80 bill into a $250 bill due to the fact that they had never directly notified me of termination. They refused a refund because they had apparently used an automated service to call and notify me of termination. I explained to them that due to the type of work I do, I'm not able to receive phone calls and there was never a voicemail. The managers response to this was "Sir, we understand that we have sent the bills to you in a different name, we also understand that the automated system doesn't leave voice mails and that you never received an email but it is your responsibility to notify us if you aren't recieving bills and due to this we don't think we have any responsibility to refund you anything." And to make matters worse, they refused to turn my gas back on that day, they told me that I had to be there to meet the technician when one arrived and that they couldn't tell me when he would arrive only that he would be there between eight am and five pm which caused me to miss a day of work. Look, I'm not mad about them turning my gas off, the bill wasn't paid, they have the right to terminate my service. I'm mad because they forced me to pay over three times the amount of my bill after admitting fault. I'm also mad that they refused to turn my gas back on that day and they couldn't give me an estimated time of a arrival to meet the technician. So to sum up my experience with Alagasco "customer service" department and customer value; I had to pay three times the amount of gas that I used, had to go over 24 hours without gas in the winter and had to take a day off of work to wait for the technician to arrive. Absolutely repulsive experience, I plan on eliminating all my business with this company after this winter!

Birmingham Water Works / Central Alabama Water Works us the worst organization I have ever…read moreencountered. After a horrible day spent trying to get our water turned back on, that consisted of someone turning our water off, spending 4-hours on hold trying to get in touch with someone, being told 3:00 pm is considered after hours, couldn't guarantee they could get someone out, being told they would not be able to turn our water back on until sometime between 7am - 7pm on Monday. It is the most outrageous thing that I have heard or witnessed dealing with any public utility / service company.

The pressure at my house was low and I had called the plumber, he replaced the regulator (expense…read morebill). Still didn't have much pressure so I called the Water Board. That part was a bit of a workout but, my request, by the man (Robert) who comes to help, was answered sure fast and easy to talk to. He made sure I was home, worked with my schedule and kept me update on his arrival time. He told me what he needed to do, he fix it and now I have water pressure! Robert was helpful and knew what he was doing, great costume service.

You know how corrupted you are. How can the CEO and down ,…read morecan sleep tonight ? as far as the lineman, I they are a 5 to me. But above the lineman, you Get, a ZERO from me. Made me sick that I had to give you a ONE.

Alabama Power has gone totally to shit! I have been in the construction business for nearly fifty…read moreyears and in the past five years years or a little more that have become impossible to work with. They over engineer everything thing and or short handed so they come up with excuses to delay work. When they make a mistake they want the customer to pay to correct it. I could go on and on but it won't do any good.

Wonderful Customer Service! Great work and solid communication…read more After the city water works fixed their side of the meter, they left me with a bizarre situation that left my family in a bind. With no water. I have 3 little girls- the cities only was "it's on your side of the meter it's your responsibility" I had to miss a day of work to have it taken care of. Thankfully I was able to have Gunnar come out on his off day and get us all taken care of in less than 2 hours. I cannot express enough how appreciative I am. Fast, affordable and amazing customer service! What more can you ask.

Deserves no stars Company listed as licensed and insured…read more License has been expired since October. Working without a licence and no insurance. Do not use. I had to hire a contractor/ plumber who said he had never seen such bad rigged up plumbing. New shower is draining under my house. I have pictures and video of all of it. I am out $4,350. Not to mention what I am going to have to pay to undo all the damage.