Bessemer Utilities has good and bad issues. The Major bad is there meter readers DON'T read your…read moremeters (power) then want to charge Double the next month with some BS excuse about "they couldn't get to the meter." Then you ask for a re-read and NO ONE ever shows up... This time my water bill is doubled and my husband just went to look at it and its full of mud from all the rain so there is NO WAY they read it...and I can't get anyone to answer the phone to ask about and report the water is off in the area..

I have lived in Bessemer over 30 years. I have never had a good experience with this company. I…read morecalled to speak with someone about the lid not being placed back on the water meter. I held on the phone over 22 minutes and then a recording came on say to call back later. If someone get injured do to this I will file a formal complaint. You all should do better.

I recently set up may gas for the apt I moved into and the Service mechanic was very helpful and…read morefriendly when we met to turn on my appliances. The only thing that would have made it better is if I could have had it set up after 4pm or on a Sat.

I just recently bought my first home and started paying a gas bill, i've previously rented…read moreapartments that didn't use gas. So five months into owning a home, I come home to see a notice that my gas had been cut off. I call Alagasco immediately after realizing I had never received a bill and thus never paid my gas bill. After explaining the situation over the phone the manager realized that they had been sending the bill to either the wrong person or the wrong name. I asked if they could refund the penalties I had acquired which turned my $80 bill into a $250 bill due to the fact that they had never directly notified me of termination. They refused a refund because they had apparently used an automated service to call and notify me of termination. I explained to them that due to the type of work I do, I'm not able to receive phone calls and there was never a voicemail. The managers response to this was "Sir, we understand that we have sent the bills to you in a different name, we also understand that the automated system doesn't leave voice mails and that you never received an email but it is your responsibility to notify us if you aren't recieving bills and due to this we don't think we have any responsibility to refund you anything." And to make matters worse, they refused to turn my gas back on that day, they told me that I had to be there to meet the technician when one arrived and that they couldn't tell me when he would arrive only that he would be there between eight am and five pm which caused me to miss a day of work. Look, I'm not mad about them turning my gas off, the bill wasn't paid, they have the right to terminate my service. I'm mad because they forced me to pay over three times the amount of my bill after admitting fault. I'm also mad that they refused to turn my gas back on that day and they couldn't give me an estimated time of a arrival to meet the technician. So to sum up my experience with Alagasco "customer service" department and customer value; I had to pay three times the amount of gas that I used, had to go over 24 hours without gas in the winter and had to take a day off of work to wait for the technician to arrive. Absolutely repulsive experience, I plan on eliminating all my business with this company after this winter!

Ms. Juana Tsevino was very proficient & helpful. She helped me immediately & was very kind.read more

This new water Co ... Here we go again ! Finding ways to…read morecontinue to take our money. There's no way my bill increased and nothing has changed in my household. Then they change the bill system online only to take more money for a convenience fee. What's next BHAM WATER ! More crooks !

I bought a house in their area of service. I sent a copy of the deed to the house and they…read morecouldn't read it. I sent it several more times. They said they couldn't read it and said they were not giving me service. I asked to go by their office. They don't have one. I paid 210,000 dollars for this house and have no water or gas. I can't live without water. This is going to be a horrible experience

From the owner: Trussville Gas and Water provides friendly and dependable service. Their customer service…read morerepresentatives are available to help you with any question or problem you might have.

I went to the Kiosk to pay my bill this evening at 6 pm I tried to call customer service since it…read moresaid they close at 7 pm no one answered. I am a widow on fixed income me and my son. my bill was way high. I don't have a working stove at the time, waiting on delivery and the big refrigerator is unplugged, bill sill over $300 so I pay a little something by the week tonight I paid $50 and only got credited $10 I pray you all are able to help me tomorrow because I need every bit of my money credit to my account. I should be on the camera I but $40 first and the $10 was on the floor of my car so I went into my purse grabbed another ten it spit out the $10 when I pushed it back in I got a receipt that said $10

You know how corrupted you are. How can the CEO and down ,…read morecan sleep tonight ? as far as the lineman, I they are a 5 to me. But above the lineman, you Get, a ZERO from me. Made me sick that I had to give you a ONE.

Deserves no stars Company listed as licensed and insured…read more License has been expired since October. Working without a licence and no insurance. Do not use. I had to hire a contractor/ plumber who said he had never seen such bad rigged up plumbing. New shower is draining under my house. I have pictures and video of all of it. I am out $4,350. Not to mention what I am going to have to pay to undo all the damage.

Wonderful Customer Service! Great work and solid communication…read more After the city water works fixed their side of the meter, they left me with a bizarre situation that left my family in a bind. With no water. I have 3 little girls- the cities only was "it's on your side of the meter it's your responsibility" I had to miss a day of work to have it taken care of. Thankfully I was able to have Gunnar come out on his off day and get us all taken care of in less than 2 hours. I cannot express enough how appreciative I am. Fast, affordable and amazing customer service! What more can you ask.