I recently set up may gas for the apt I moved into and the Service mechanic was very helpful and…read morefriendly when we met to turn on my appliances. The only thing that would have made it better is if I could have had it set up after 4pm or on a Sat.

I just recently bought my first home and started paying a gas bill, i've previously rented…read moreapartments that didn't use gas. So five months into owning a home, I come home to see a notice that my gas had been cut off. I call Alagasco immediately after realizing I had never received a bill and thus never paid my gas bill. After explaining the situation over the phone the manager realized that they had been sending the bill to either the wrong person or the wrong name. I asked if they could refund the penalties I had acquired which turned my $80 bill into a $250 bill due to the fact that they had never directly notified me of termination. They refused a refund because they had apparently used an automated service to call and notify me of termination. I explained to them that due to the type of work I do, I'm not able to receive phone calls and there was never a voicemail. The managers response to this was "Sir, we understand that we have sent the bills to you in a different name, we also understand that the automated system doesn't leave voice mails and that you never received an email but it is your responsibility to notify us if you aren't recieving bills and due to this we don't think we have any responsibility to refund you anything." And to make matters worse, they refused to turn my gas back on that day, they told me that I had to be there to meet the technician when one arrived and that they couldn't tell me when he would arrive only that he would be there between eight am and five pm which caused me to miss a day of work. Look, I'm not mad about them turning my gas off, the bill wasn't paid, they have the right to terminate my service. I'm mad because they forced me to pay over three times the amount of my bill after admitting fault. I'm also mad that they refused to turn my gas back on that day and they couldn't give me an estimated time of a arrival to meet the technician. So to sum up my experience with Alagasco "customer service" department and customer value; I had to pay three times the amount of gas that I used, had to go over 24 hours without gas in the winter and had to take a day off of work to wait for the technician to arrive. Absolutely repulsive experience, I plan on eliminating all my business with this company after this winter!

Ms. Juana Tsevino was very proficient & helpful. She helped me immediately & was very kind.read more

This new water Co ... Here we go again ! Finding ways to…read morecontinue to take our money. There's no way my bill increased and nothing has changed in my household. Then they change the bill system online only to take more money for a convenience fee. What's next BHAM WATER ! More crooks !

I had the opportunity to witness the Tabernacle Encounter tour at the Bessemer Civic Center and it…read morewas amazing! The space was perfect for this event. The sound system could have been better but was still great. Those of us of the Christian faith, was able to gain a greater understanding of the importance of the Tabernacle and also shed light on how we can be saved. I appreciated the experience and thank the Bessemer residents for allowing their Civic Center to be used in a profound way!

Went for our AL Ladies Retreat. The accoustics were great!! I was able to hear the singing and the…read morepreaching from any point in the auditorium. They used the upstairs area, they do have an elevator, as the boutiques area. Lot's of vendors and plenty of room to move around without feeling like your were on top of someone. They used an area around the staircase as the bookstore. Anything Bible or Bible study related can be found there, along with books written by people who have had experiences and testimonial books We had one lady in my group that needed some assistance and the center offered a wheelchair from somewhere. They made us feel welcome and, it seems, we will be returning.

Time to renew licenses . Are you star ready? Bessemer is a goto if you need to get Star ready. This…read moreis the easiest for travel in my opinion but you do you. Other services are available as well. They also take appointments to make your visit faster. Cool going to the front of the line, right?

I'm giving this review four stars instead of five only because; each time I visit or call this…read morecourthouse, I'm met with a harsh attitude from the employees. I've visited the Revenue office, property tax office and driver's license office and not a smile, courtesy or personable customer service throughout any of these spaces. Your questions may or may not be answered by the first employee but eventually you'll receive an answer. So completing the service is a 4, but the customer service is a 1. I have to return unless I move.

Tried to contact Alabama Power for a couple days.. all I could get was their computer system, which…read morewas messed up. Couldn't find a phone number to talk to a live body.

We are getting appliance bills at home from the previous owner…read more I have sent the bills back to Alabama Power with notes that this person does not live at this address, but the bills a d past due notices keep on coming I came here today to let them know person-to-person that they need to stop sending us these bills and past due notices. Hopefully, it will stop now.

Will came to my home promptly to review the situation and then went to his shop to get the…read morenecessary parts to repair the break in the supply line to my home. He returned and repaired the broken fitting and replaced the faulty valve. he worked until 10:30 PM to ensure that the water supply to my home was restored. He used good repair methods, worked quickly and showed a professional approach to all of the work that he performed. He returned the plastic housing around the valve and backfilled the area around the housing. All of this was done under the light provided by a portable work light. I would give him an A+ for the work and the professional way he interfaced with his customer. Bill N. in Inverness

While I appreciate the friendly and expedient service, what I don't like is feeling as though I've…read morebeen taken advantage of. Long Time Plumbing charged me $400 to remove a clog from my kitchen sink p-trap, during which water was spilled all over my kitchen floor, my own towels were used to mop it up, and then dirt and grime were tracked to and from my kitchen and back door. The lack of up-front pricing transparency was also disappointing. This same company also previously quoted me $300 to replace the water inlet valve of my washing machine (with parts I already had in my possession). Thankfully I called around and found somebody else to do it for $75. Long story short: The folks at Long Time Plumbing are nice enough, but they will charge you a premium price for basic work. Do yourself a favor and call around to get multiple estimates before going with Long Time. Your wallet may thank you.

Great customer service. Very modern building. Quick and easy service. Understanding clerks…read more Friendly and helpful. Great encounter. They had a payment center attached to the building so you can make cash or electronic payments after hours or during too. I thought that was really cool and convenient especially for the people who doesn't like only billing.