Worst pool company EVER. They do not clean your pool. I have to work with them commercially and it's the worst part of my job. They all pass blame, and no one fixes what they wrong. read more

We take our water for them to check & they're always helpful to keep our water in balance. We're very happy with their customer service!

I went to them about a hose I needed for my pump on a above ground pool. was told very rudely that we don't carry any above ground pool supplies. I feel that I was being talked down to because I did not have an inground pool. This person really needs some people skills and I know that if they are that rude and unhelpful over a simple hose good luck to the people that use them for the maintenance of their pools. read more

Caution.... There are better options for pool service or maintenance. In my opinion, the owner let's say his name is "Johnny" and his brother let's say his name is Mike have little to ZERO interest in Customer Service. For years, I have a private party servicing my pool on a monthly basis and she / he merged their business with Alabama Pool Works. After the first 60 days my pool was so screwed up. "Johnny" came to visit and was perplexed, stated his techs were here, then "Mike" came to visit. After reviewing our invoices, we noticed no chemicals were added for almost todays. This made us curious, so we went back to search our camera systems to validate their service tech's visits = guess what, they didn't match (even with their gps tracking system for their service techs). Enough of the drama: My pool was damaged (leaking), green as a pond, chlorinator damaged, sand filter requires changing, with crap lying on the bottom of my pool all within 90 days of Alabama Pool Works taking over my monthly contract from my private party. This is not a coincidence, it's simply negligence to a signed contract to which they simply will not honor. Also, do not give them a credit card or debit card! They will charge you for services they can't prove (when there isn't anyone showing up ex: security camera footage to service your pools). Be warned, seemed like a good deal for my previous person servicing my pool but contracts not being honored, negligence ignored, fabricated service work to cover up faulty work.... Do yourself a favor and seek other options, again these comments are based off my opinions and personal experience read more

See all

Al Pools in Foley installed a new pool liner. The new liner had wrinkles in it after the pool was filled with water. They ordered a new liner, emptied the water a second time and installed the new liner. It still has wrinkles in it. They will not return any phone calls. I did not get what was guaranteed. read more

Every time I go into Alabama PoolWorks they are super friendly and knowledgeable. They've given me really great advice and I appreciate all their help! read more

I have used Alabama Poolworks for repairs and maintenance beginning in 2017. Until the past few months, I have been pleased with the repairs and service. I tried to speak with the company about the lack and quality of service. They did not wish to speak with me and the front desk would not transfer me to a manager. The company refused to honor our contract, and I felt no other choice but to cancel the service. When looking for a company to maintain your pool, do not use Alabama Poolworks. read more

For 4 years I have been doing business with this company. They are always nice, helpful, and professional. Every time I need a repair they are on time and if they get delayed they call and give me an update on when they will be there. I was given a discount once for a short delay. They never try to sell me something I don't need. I will always use them. read more

Very disappointed! The store staff was always willing to help but after installing an expensive heater, was given no instructions regarding maintenance and the need for a shut off valve. 15 months later the heater is of no use! Would not recommend the poor service response time nor the lack of honesty about the problems heaters have in the south. read more

Very friendly staff. There service team is great! I have never had a problem with any of the services they provide. I never have to worry about my pool if something happens as they will be right out to help fix it. The inside counter help at both locations is very knowledgeable and always are smiling. Cant say enough about this company and there staff. read more

Unprofessional. Unreliable. Very unfriendly staff. Repeatedly left my hose on while I was out of town running up astronomical water bills. I was overlooked on more than one rotation resulting in a green, swampy pool that would have to be shocked. While the service guys were always nice, the owner was full of excuses. There are a lot of good, reputable pool companies in this area. This is not one of them. read more