We loved our short stay at the Hyatt Centric in Murano. The hotel was beautiful and the staff was…read morevery friendly and helpful. When we got in at midnight, they were able to set up a private water taxi for the next morning. They also set up a complimentary shuttle to the airport upon checkout. Starting each morning with a short boat ride to the mainland of Venice was nice and great way to begin the day! The hotel was clean and well appointed. We loved all the Murano glass displays. The breakfast buffet was one of the best we've had, and we stay at lots of Hyatts. The restaurant was good for dinner, but there might be better places you could try around town. The amazing staff really made our stay well worth it!

The bar area is small but cute. Mellow music playing while having a cocktail…read more The bartender was on his first day on the job and he made drinks like it was his first day bartending. He poured from a shot measuring cup but didn't fill the cup, that's not a true shot. The speciality drinks were tasty but again, the drinks did not always fill the glass. Presentation was bad on over half the drinks. We order a burger, and since they were out of buns, they substituted with french bread without asking. Not good, we sent it back.

Originally we thought we were going to stay actually within Venice for the Gate 1 trip, but it was…read morea pleasant surprise to stay on the quieter Island home to the world famous glass blowing. My SO and I definitely enjoyed our stay the most at this first hotel compared to the other locations. It was also the most modern hotel that felt the most luxurious. They had a classy black design and dark hallway with the room numbers illuminated. The hotel is on the main canal in Murano with nice bar and outside terrace overlooking the water and right next to the water taxi / bus stop which takes you to Venice and the other islands. The water taxi dropped us off right in front of the hotel from the Venice airport. We arrived early and our room wasn't ready so we stopped by for a refreshing drink at the cafe next door. I love how each part of the hotel and cafe were decorated beautifully with the colorful Venetian glass. After comparing to the other hotels the AC was very well controlled and we never felt too cold or too hot. The bed here was also the most comfortable compared to all of the other locations. They included a small table with a nice lounge chair, 2 areas for luggage and a long glass table and stool to sit. We had 1 large window on the first floor that did not really have a view of anything. There's a roomy upright rainfall shower room plus a large flat screen TV (we didn't use). This was also the only hotel to offer 2 complimentary bottles of water one fizzy and one flat. I loved the bountiful warm lighting options in the room and the layout of the place. Breakfast was included in the large dining room and they had a buffet style. I think otherwise it may cost extra if you booked yourself. The hotel offers a modest spread of bread, cheeses, pastries and hot eggs and cold cuts. Nothing amazing. We had appetizers and a 3 course meal for the Welcome Dinner and our favorite was the Raspberry Panna Cotta. Personally I think my SO could have done a better job with the lemon chicken. For more details about my visit to Venice/Murano check out my blog: http://tinyurl.com/RBHMurano

Pros Quiet location - right by a valparetto station and a…read moregrocery. Quiet location. Walking distance to a park for families. Space - plenty of room. We were very happy with the set up of the rooms. Updated - nice furnishing and fixtures Cons Service - no one will go above and beyond here. If there is a problem they may do something about it but are annoyed that you brought it to them and find a way that it is your fault. Maid service - takes forever. If you are out all day every day then it's fine but never expect that you will leave your room for 5 hours with the ready to clean sign on the door to return to a clean room. This is a problem for families or people who want a mid day rest. Air conditioning - quiet cool in the lobby and common areas but warm in the room and there is no way to control it. We asked to make it cooler to no avail

This was a pretty little hotel, which was more like a B&B. We let the owner know when we were…read morearriving and a young man met us and carried our bags to our room. We had a spacious and very comfortable room on the canal, which provided lovely breezes. The breakfast room was cozy and had the continental breakfast options that you would expect in Italy. The staff was friendly and attentive. Carlotta loved practicing her English skills in conversation with us and was quite helpful with transportation and directions. I would definitely stay here again.

I really, really wanted to love it here, but I just didn't…read more Murano doesn't have a lot of places to stay, but I was keen to spend the day before and the day after our cruise on Murano instead of in Venice proper, so we needed 2 separate nights in a hotel. I booked Murano Palace for both but ended up cancelling the second night and going elsewhere. Basically it is a small, family-run place that is much more like a B&B than a hotel. The owner wanted us to call when we were at the airport but that would have been expensive, so we just emailed and said we were on course for our arrival time. You see, they don't staff the building except when they know people are coming. So that's awkward. We got to the hotel about half an hour early and the door was locked, so we buzzed and waited and waited and buzzed and knocked and nothing. Finally I emailed and said we were waiting and the door was opened for us. There's no lift and the stairs a bit awkward when you're dragging luggage and there's no offer of help. The lights have to be pushed on every time (and you need a special key to have them on in your room). The lady who checked us in was nice but didn't really speak English. Our room was not the cheapest in the hotel but wasn't a canal view - it was, in fact, right next to the reception desk. The window opened up onto nothing, except the kitchen window - so they could see right in our room if we didn't have the curtains drawn. And it was warm but the air conditioning wasn't on so we wanted the window open... not great. But the bed was comfortable, and the bathroom large. The TV is tiny and doesn't have any English channels. There is a minibar with a few free items which is nice. When we checked in we had to decide what time we wanted breakfast the next day, which was annoying. As it was, we didn't much want to get up for breakfast after a terrible sleep - the walls are paper-thin, and there was a late check-in, and people talking in the corridor throughout the night (not at all loudly but they might as well have been right in our room). So we traipsed to our unwanted breakfast and met the male owner, who was friendly but a bit overbearing. As we don't drink coffee we might as well not have bothered - we were each given a warm bread roll and there were a few pastries but that was pretty much it. But that's to be expected, and Italians don't really do breakfast. Long story short - if you like the B&B feeling, want to feel 'part of the family', and have good earplugs, you'll love it here. We didn't.

This hotel is absolutely gorgeous! We stayed here 3 nights and enjoyed every minute of our stay…read more The lobby is beautiful and smells amazing. The staff is extremely accommodating and always welcoming us as we come and go. They help with all of our bags and everything we needed during our stay. The room was large especially for Italy and European hotels. It had a huge closet and large bathroom. The bed was wonderful and comfortable with fluffy down pillows and comforter. There was a welcome treat left for us with some special cookies. The mini bar is well stocked and reasonably priced. The bathroom has a walk in shower, big vanity and mirror and toilet plus bidet. The best feature was the towel heater! Not only does this dry your towels quickly but the warm towel as you step out of the shower is divine! All toiletries are provided including little extras like toothbrushes and shower caps. There was a hair dryer as well. The bathroom was well appointed. There is no detail left out at this hotel. The customer care is exceptionally good. They ensure every detail and comfort is provided. They are always willing to call water taxis and provide recommendations for dining. The lounge and bar are also lovely and they take exceptional care of guests. This will be our go to hotel chain especially this hotel in Venice for the lavish experience. Everything here was wonderful and we thoroughly enjoyed ourselves!

First and only night in Venice. 3.5 would be my actual rating but won't bump up to 4. It is a nice…read moreclean hotel in a very convenient location. Staff was friendly, accommodating, and professional. At the same time I was not blown away. My biggest issue and reason for my 3 stars is mostly based on the fact that I could/would not stay more than one night. We had a view of a wall and it was a struggle to even get to the window to look out. I didn't want to spend time in the room due to the fact that with no light coming in the room was dark. Not what I pictured my night in Venice to be. Others in our group had a similar lack luster view. Make sure you request a room with some kind of view. Breakfast was from 7 to 10am...we missed our "free" breakfast as we had to leave by 7am for the airport. They hotel provided a "breakfast to go" bag which was quite nice. I was impressed with that. The room has an Italian decour with gold and red colors. Shampoo and hand soap in pump bottles not individual containers. Coffee machine was excellent. Bidet in each room. Bed was comfy enough but I have had much better. Short walk to great cafes, restaurants and stores. 25 min walk to the heart of Venice. Depending how you go to airport (water taxi, car, bus and water taxi) I would say approximately 35 min. Hotel lobby is very nice, smaller than expected, and water and apples upon checking in. If I returned to Venice I personally would stay elsewhere.

We loved our stay at the Al Ponte Mocenigo!…read more Service was great, everyone was super friendly. Hotel was also super clean and comfortable. It's also in a great area of the city, very accessible to tourist spots and delicious restaurants. They also serve breakfast which is really lovely. Great selection of fresh fruits, vegetables, pastries! No complaints :)

Lovely little hotel in Venice with old fashioned rooms and great customer service. A little ways…read morefrom Ponte Rialto and St. Mark's Square, but definitely walk able to all the touristy places. There is also a restaurant right behind it that is delicious in case you don't want to venture too far and risk getting lost (which we did a lot of in Venice). Although the staff did try to prevent this, and gave us a map of the city as well as recommendations. I think the main selling point for me was that with three travelers, we usually needed a queen and an extra bed, and the suite that we booked came with an extra bed in it's own separate little area that had it's own television (although we didn't use it, it was nice that it was there!). Plus, there were extra pillows and covers to make sure everyone was comfortable. Overall, a really lovely stay in Venice.

One of the best hotels I've ever stayed in. This was our first impression of Italy, and boy, did it…read moreimpress. I got a junior suite that overlooked the canal, so a great view. The room was spacious and sumptuous with the decor. The bed and the pillows were extremely comfortable. The view of the canal was so relaxing and you can even sit on the window ( though don't fall-- fair warning). We were on a sunlit part of the canal so there wasn't a strong smell, unlike other parts. The room was well-cleaned and the bathroom was well thought out with an extra shelf for toiletries. The bar was amazing (shoutout to the lovely bartender, Marco!). The room was also connected to a large rest area with other beautiful couches. As for the hotel itself, it was further away in the Cannaregio area. Most people prefer to stay in the San Marco area, but while Cannaregio was a 25 minute walk away, it was nice to do after a meal to digest. Also, there aren't a ton of streetlights in Venice, but I still felt much safer than being in the US. No one gave creepy vibes which was a shock, especially during Carnevale. Still be vigilant, but it was cool to be in a safe city (no cars, bikes, scooters allowed).

I was excited to stay here after reading so many positive reviews, but unfortunately, my experience…read morewas extremely disappointing. The staff was kind and welcoming, which I genuinely appreciated. I had booked a double classic room without a view, and I was perfectly fine with that. What I wasn't okay with was the terrible smell in the room. I didn't notice it initially when I dropped off my bags in the front area of the room and went out to explore Venice. However, when I returned late that night and laid down, I realized the bed and sheets had a foul odor. I hoped it would be resolved after housekeeping came the next day, but unfortunately, the smell persisted. Room 611 should not be in use--it reeks of what can only be described as moldy dead rats, and the odor is particularly strong around the bed. I don't blame the cleaning staff; I believe this is an issue management is aware of. The condition of the room, especially the bed, is unacceptable, and it's troubling that guests continue to be placed there.

If you're looking for a quaint and peaceful stay in Venice, look no further than Apostoli Palace!…read moreIt was a little difficult to find, like all things in Venice, but once we managed to navigate our way through the maze of canals and alleyways we were pleasantly surprised! It's a small bed a breakfast with plenty of character, located in a quieter area of Venice just north of San Marco. It was perfect for a romantic getaway because it was walking distance from the more touristy areas (10-15 minutes) but peaceful at night if you want to escape the noise. The rooms were clean and had everything we needed, including a safe inside the wardrobe and a coffee maker for the morning. My favorite feature was the balcony and window though, because opening the shutters and sticking my head outside made me feel like I was in a Disney movie. I just need some talking birds to come land on my windowsill now!

Large clean rooms with all necessary things in the room (coffee, tea, coffee pot, safe, heated…read morepipe/dryer in the bathroom, etc.) It's not a new hotel but many things had been updated and kept up. We stayed in 4 hotels during our trip to Italy/Paris, and this was my favorite. We were there on the worst evening in 50 years (highest tide) and the hotel downstairs was flooded. We had to leave earlier than planned, and the managers there were very caring for us, gave us recommendation when we should plan to leave (avoid dragging suitcases in the deep water). I hope that they have been able to recover from the flood/damage. :( Due to the location (close to the water, lower ground) it would be helpful for them to keep enough rain long boots/covers for the guests in the future.

This was one of the least friendly places I've ever stayed. The front desk offered very little…read moreassistance in helping us find restaurants, navigate the city, etc. there is a beautiful bar in the hotel which is regrettably always closed. The room was clean and spacious and the breakfast was sufficient. The location is handy as it is a block away from the very convenient water bus stop. The hotel across the alley has a wonderful restaurant that is open late with seating overlooking the Grand Canal

BED BUGS!!!! If I could leave negative stars I would. This place has cost me soo much money after…read morethe fact, our room had bed bugs and didnt realize until it was too late. After VIDEO evidence of the bugs the only thing the manager said was "I can't control the bugs" well sir yes you can. Shut down and fumigate, I can't even imagine how many people have been infested as I didn't even put it all together until 2 weeks after staying there, the bugs lived in my clothes/suitcase and have now infested my apartment!!!!! DO NOT STAY HERE!!!!! Their reconciliation was oh you can eat for free on the terrace! Disgusting and disgusting guest management. I hope they get shut down because this is a public health problem.