I booked a deep clean of my studio flat and an oven clean…read more The quote for the deep clean was one cleaner for 5 hours. The cleaner called me to say they were finished after 3.5 hours. While cleaning had been done, I wouldn't call it a "deep clean": the cooker hood and kitchen blind were still thick with grease; laminate flooring in the bed area hadn't been cleaner at all; I'd cleared the top of the bathroom cabinet and fridge prior to the cleaner's arrival, but these had not been cleaned; and the tops of some doorframes had been missed. I ended up noticing and cleaning these areas myself over the next few days. The oven clean was booked for the same day, but I got a call on the day to say the cleaner was ill and we re-booked it for the following week. In discussing the re-booking time, I said I had a supermarket order arriving 2-6pm, and that I didn't want it to clash as my kitchen is very small. I asked how long an oven clean would take and was told 1-2 hours Therefore we booked the clean from 12-2pm. The oven cleaner still hadn't arrived at 1:35pm, and as it would have clashed I had to cancel the booking, I asked to cancel it. There was some quibble about refunding me the £75 fee for the oven cleaning, but I did get an agreement the next day to refund it due to being advised to book the cleaning for 12 in order to avoid the clash with the delivery at 2. While I understand that people get sick and sometimes bookings have to be re-scheduled at the last minute, and that traffic can cause delays, cancelling on the day, then being nearly two hours late for the rebooking and not at all proactive about letting the client know about it is a poor way to run a business. I'd also question their quality control process, as the deep clean was not to the standard I had hoped for.

We called Fast Cleaners Ltd to book their carpet rug…read morecleaning services. The company operate in London. The customer service by a nice guy on the phone explains to us the whole cleaning procedure and then we decided to book it. We are enormously satisfied with our choice and we are certain we will be using Fast Cleaners Ltd again.

I booked these guys for regular domestic cleaning and I'm very happy returning customer. The…read morecleaners are friendly, trustworthy, thorough and very efficient. I don't think they missed a single spot, each time!

My sofa was cleaned yesterday by your company. I didn't realize how dirty it really was until I saw…read moreit after the cleaning. It looks great! I think I'm going to book you again next week. I hope that you will provide the same level of service for my carpet.

I would like to commend your service tech of Most Wanted Cleaners. He was ontime which is very…read moreimportant to me, as a lot of companies who give service windows are hours late outside of the scheduled windows. Jason was very professional and reviewed my service with me before he started, explained what he was going to do, and set the expectation with me as the results I would see. He was quick and thanked me for my business. It was a pleasure to see a company who has employees who seem to actually value a customer. Nice work!

While their website quotes £12 per hour for cleaning and £19 for carpet cleaning, I somehow…read morereceived a quote of £84 for 3 hours. Nonetheless, I gave them the benefit of the doubt, and assumed perhaps they would be sending more than one cleaner. While the cleaner was punctual, that is probably the best i can say of her. There was only one of her, and she did very little cleaning. Only one of the two bathrooms was cleaned, and even then the toilet remained completely untouched. In the kitchen, she wiped down the basic surfaces, but didn't descale the sink or taps, didn't clean the cupboards, didn't wipe down the splashback, didn't clean under the fridge. She briefly hoovered, and then swiftly left. My cleaner in Australia cleans a house six times the size of my London flat in the same time frame and for a lower price. And Australia is a very expensive country. I am absolutely appalled.

They represent a good value for money as one the best cleaning services nearby London refered to me…read morefrom a friend. Thier service has been excellent so far and my dad highly rate the cleaner from them.

We used this company for end of tenancy clean the team showed up on time and is friendly did a…read moreexcellent service and very professional job and good rates I would recommend them.

Arrived early and spent the whole day tirelessly bringing my home back into order. Now I feel like…read moreI can breath again!

DO NOT USE HOUSE CLEANING LONDON! DO NOT USE…read more I would like to write in response to the patronising response that I received from House Cleaning London in my previous comment. The tone to your response is no surprise as the customer service that I also received from the contact at House Cleaning London, Steve, that I have been liaising with was also rude and patronising and just demonstrates what I said in my first review regarding your approach. I have rented plenty of properties over the last 10 years and I know full well how lettings agents operate - I am not stupid as you imply I (and other potential customers) might be. Furthermore, I am not a London tenant (?!!) we were renting in Hampshire and the practice of not letting people back into the property after the tenancy has ended is not unreasonable - you would not be insured to be onsite and therefore if you wrecked the property they are not covered. This is only fair of them to have this clause in place. We were also letting from an extremely large and well known estate agent with integrity that treated us with respect (unlike your Company). I would like to address your 48 hour guarantee clause - first of all, £315 to professionally clean a house that was less than 1000 square foot is a lot of money and you claim to provide a professional cleaning service - this is the basics of the contact between us. The service provided to me was not even to a domestic standard, (as I said in my first review) I would have done it better myself within the 8 hours cleaning time that your cleaners "allegedly" spent cleaning our property. We paid for a service that we expect to be provided FIRST TIME - this is not unreasonable or unusual for us to expect. There shouldn't be a need for a 48 hour guarantee because, if you are as good at what you do as you claim you are, you shouldn't need to come back and reclean a property!!! It just contradicts how good you think you are!! Secondly, it is a con because you know that main stream lettings agents all operate similar practices. I would say that the way you operate is "tricky" as you put it because you recommend that people get the cleaning done the day before check out knowing full well that you won't be allowed back in! Referring to the 5 days it took me to contact you to complain, it was on the 2nd working day that I contacted you. You cleaned the property on the Thursday, finishing at 1pm. I then spent the rest of that day panicking and trying to get the house up to the required standard in order to hand the keys back at 9am the next morning (Friday). I then contacted you when I received the Check Out report back on the Tuesday (Monday was a bank holiday). I have been over and over this with Steve, the rude customer services advisor and he seems to be clinging to the 48 hour clause which I have already addressed above. If this review stops at least one potential customer from using you then it has done its job. Your Company has demonstrated by its response, its behaviour and the appalling service that I received that it should not be in the cleaning business. I could say I have 10 years cleaning experience...I have more than that cleaning my own home! It's a load of rubbish and you are stealing from poor people who are already spending a fortune renting. Shame on you!

Your customer service is excellent. Thanksread more