It's a shame after I wait two days the lady comes to clean without toiletries or anything and also…read moretells me that she will only stay for two hours then I can't believe which cleaning company is this So disappointed Never tested

They may be cheaper than other companies but be warned... using this company is not worth the…read moresavings. After being over 5 hours late they (unapologetically) did show up and do the job. They were rude to the family member who let them in and made her feel very uncomfortable. The cleaning job itself was not a 'deep clean', pretty poor really. However, they were so careless they splashed cleaning products over the oak worktop and left it on the surface. This badly damaged the worktop, leaving chemicals burns/marks all over it. What was perhaps more upsetting was the response from the office upon reporting the issue, saying they 'do not use products that can cause damage' which clearly is a lie as the worktop was in perfect condition before they arrived (as I sanded and oiled in a few days prior for forthcoming tenants). Once this company has your money they simply do not care, I would advise anyone considering using them to not give money to such an awful group of people. It will now cost me more time and money to fix the damage they have made, a very frustrating experience.

I used Local Cleaners Clapham a second time around I hoped things would be better. My previous…read moreexperience left me with a voucher and since I was moving house the old place needed cleaning too. Learning from my previous experience I booked the first job of the day in the morning to avoid extreme delays. I called and specifically stated that I had a 4 bedroom house that needed cleaning to include carpets, windows and the works. Due to timing the window services would take place 2 days later which I understood. Cleaning day comes (same guy but now has a helper) we go through the areas and yet again there's a discrepancy from my phone agreement and his orders on paper. Phone conversation back to the office (again in another language) and the office calls me. 'Hello sir, the cost will be an additional 20 for the area you didn't tell us about.' Imagine my frustration (cartoon image of man's face turning red, ears shooting steam and eyes bulging) yes, that was me. I responded with 'I told you in detail what I needed and even offered the floor plan, measurement and photos just to make sure we didn't have a repeat situation of your service failure the last time I booked you. In addition I find it also interesting that this extra cost is exactly the amount of the voucher you've given me from the last time I used your services.' More empty apologies and waiting to hear from the manager etc as before. Alas same offer as before with another gift voucher but no discount on the service being done. Exhausted with these folks I agreed to accept it and then said 'ok I've got window cleaning with you 2 days from now and want to apply that voucher to the service' to which they said 'oh I'm sorry that's not possible, the voucher we'll give you is only good for newly scheduled services and not existing ones.' Utterly shocked and amazed by the audacity of these people I said 'wow, ok I'd like to cancel my next service and I'll rebook using the voucher or you can just apply that and make it easy for both of us.' The lady then said 'Oh I'm sorry we cannot do that because the voucher is only good for domestic cleaning and not window cleaning and we're prepared to send you our best cleaner and best equipment on the next services you book with us.' Now angry and a little confused by the 'we'll send you our best next time' as if I had somehow selected lower quality service and equipment request. In the end I requested cancellation of their services. Suddenly they were willing to talk about a discount, 'we'll send our best team and equipment' surfaced yet again however I was simply DONE with them. She ended the call by saying 'if you change your mind please call back as this is the best offer you'll find' which I found somewhat odd and doubtful. The second promised gift voucher never arrived. This American Southerner feels 'taken to the cleaners' by Local Cleaners Clapham and I do declare as y'all are my witness I'll never use them again.

One of my colleagues recommended me these guys and I decided to try their services. The booking was…read moreeasy and the man on the phone managed to fit me in the schedule for the next day. The cleaners arrived on time and did a very good job. Everything was very well cleaned and I was pleased with the results. Thank you guys.

I booked these guys for regular domestic cleaning and I'm very happy returning customer. The…read morecleaners are friendly, trustworthy, thorough and very efficient. I don't think they missed a single spot, each time!

My sofa was cleaned yesterday by your company. I didn't realize how dirty it really was until I saw…read moreit after the cleaning. It looks great! I think I'm going to book you again next week. I hope that you will provide the same level of service for my carpet.

The details are what I pay for in a 'deep' clean. Sadly not what you get when you buy this service…read more I will need to spend another hour or 2 on my flat to make it right. It's a small flat. 3 hours every two weeks is normally needed. 6 hours resulted lesser in this instance. I didn't have the time to get the results I wanted. I hired these guys. They cleaned it. It's somewhat cleaner. It's not a deep clean though. £126 and I have to clean myself. It's up to you but I won't repeat order. It would be a complete waste of money. Especially as I was told it's too late to raise a concern once they have my money. Other options are abundant. I have pictures of the results but they're not interested. Live and learn. There a good cleaning companies out there. Also beware the fake reviews.

I recently moved out of my flat and called this company to do the end of tenancy cleaning. They…read morecame at the expected time, but that is the only good thing they've done. 3 people to clean the flat and nothing has been done properly. We called them to ask them to come back as per the 48hours guarantee but it has been mentionned they could not come back. The estate agent therefore had to use its own cleaner and we have been charged an additional £150. I asked End of Tenancy Cleaners for a refund and they refused, and also never admitted their mistake despite the fact we sent them many pictures of theyr bad work (received from the second cleaning company). I would definitely avoid this company in any case, bad work, no respect for the customer, ... Dont go to cheap, you will obviously be disappointed like we did.

I've never used any professional cleaning services before,…read morebut last week after a party at my house I decided to give some cleaning company a try, because when I woke up the last thing I wanted to do was to clean the mess of over 30 party animals. So I am glad that the first house cleaning company I found was this one, not only for their professionalism, but also because of the good price they gave me. They really did their job perfectly and quicker than I ever expected.

My advice - don't use this cleaning company. On several occasions cleaners haven't turned up when…read morethey were supposed to. Both times it was to collect keys and both times I had to take time off from work to wait in for someone who didn't turn up. Similarly on two different occasions when the cleaner had been cancelled they turned up anyway. My partner and I often work nights and ended up being woken up by someone coming into our house when we were not expecting it. Communication skills, by Lynn in particular, leave a lot to be desired. This company seem to have a very poor grasp on customer service. We have ceased our contract with them - which of course comes with a fee which of course wasn't explained when we signed up!

I would like to commend your service tech of Most Wanted Cleaners. He was ontime which is very…read moreimportant to me, as a lot of companies who give service windows are hours late outside of the scheduled windows. Jason was very professional and reviewed my service with me before he started, explained what he was going to do, and set the expectation with me as the results I would see. He was quick and thanked me for my business. It was a pleasure to see a company who has employees who seem to actually value a customer. Nice work!

While their website quotes £12 per hour for cleaning and £19 for carpet cleaning, I somehow…read morereceived a quote of £84 for 3 hours. Nonetheless, I gave them the benefit of the doubt, and assumed perhaps they would be sending more than one cleaner. While the cleaner was punctual, that is probably the best i can say of her. There was only one of her, and she did very little cleaning. Only one of the two bathrooms was cleaned, and even then the toilet remained completely untouched. In the kitchen, she wiped down the basic surfaces, but didn't descale the sink or taps, didn't clean the cupboards, didn't wipe down the splashback, didn't clean under the fridge. She briefly hoovered, and then swiftly left. My cleaner in Australia cleans a house six times the size of my London flat in the same time frame and for a lower price. And Australia is a very expensive country. I am absolutely appalled.

We were clear about what we wanted from day one - an experienced housekeeper to keep our home in…read moreorder. We were convinced we needed to hire a premium housekeeper at a rate of 13.75/hr as opposed to the basic rate of 10.00/hr, which we gladly did. The service was nowhere near this - we had to send on a weekly basis photos of things that went wrong - drycleaning put in the washing machine, empty rolls of toilet paper in the bathrooms, etc. After raising issue after issue we were simply told our cleaner would not be returning and that they didn't have anyone else for us. Overall it was a let down.

Definitely the cutest cleaning services site I have ever seen, a flash animation of Easter Eggs…read morewelcoming neat freaks to the brand alongside a snappy ad that plugs a 25 quid teaser as a referral bonus. Excellent incentive there, it's got my vote!

I normally call Marylebone Cleaning Services for my upholstery cleaning. We have some really…read moresensitive couches and chairs around the house, as they have been inherited in the family for more than 100 years now and I really want to take proper care of them. I have never been disappointed with the upholstery cleaning services offered by this company. Everything looks nice and clean, the lady who comes over is always polite and professional and my upholstery is in great state (no discolorations whatsoever). Definitely go for them if you need this kind of service!

I had spilt some red wine on my expensive Persian rug and was worried that it would stain it. My…read morewife searched online for a carpet/rug cleaning company in our area who supplied same day and emergency services and we found Marylebone Cleaning Services. They were exceptional and did a super job. The cleaning assistants came out with a couple of hours and started performing the treatment. Whatever the cost I wasn't bothered but I have to say it was excellent value for money. They did a super fast and effective service. The stain took several attempts but it gradually disappeared throughout the cleaning processes. A wonderful job folks!