After seeing my niece graduate from college, our entire family and guests, all eight of us,…read moredescended on Coppin's restaurant for brunch. Normally, I find hotel food is just okay and nothing special, but Coppin's was a pleasant surprise. We were greeted by a very friendly hostess, and our equally pleasant server quickly brought menus and asked what we would like to drink. When it was my turn, I happily ordered Coppin's Old Fashioned. I was the odd man out because everyone else ordered the Spring Manhattan. Judging by how quickly everyone's drinks disappeared, I'd say they were all very tasty. I was a little unsure about mine at first, so to make sure the quality and taste were consistent, I ordered a second, and it definitely was not a mistake. I ordered the B+G biscuits (which are made by hand according to server in the hotel) and gravy with an extra egg. Others at the table chose a variety of dishes, including the CVG, Cobb Salad, Bagel and Lox, and several other selections. Based on the clean plates all around the table, everyone thoroughly enjoyed their meals. My wife ordered a sample of banana bread, and I was fortunate enough to snag a small bite, it was excellent. After we had all finished, everyone agreed that my niece had made an excellent choice for her graduation celebration brunch. As my wife and I made our way back to Louisville, we both commented that we would definitely return the next time we were in Covington.

Going back and forth on stars for this one. Me and around 30 of my coworkers came into town for a…read moretwo day workshop and they got us a room block at this hotel. I ended up being in the North Building and cracked up when I walked into my room and saw I was in one of the Lightwell Lofts (a few of us ended up in them by chance, guess they included them in our room block lol). While the room was super cool and beautiful, there was a lot to be desired. After taking a million photos of the gorgeous room, I quickly realized a major flaw - the bedroom is upstairs, the bathroom is downstairs, and the staircase between the two is a crazy narrow spiral staircase. As someone that gets up to pee in the middle of the night, having to traverse the spiral stairs was terrifying lol. One of my coworkers actually swapped with someone who had a "normal" room because he was worried about falling down the stairs. My downstairs tv wouldn't turn on. I fiddled with the remote a bit, tried rearranging the batteries, but couldn't turn it on. I used the ipad in the room to put in a maintenance request, but no one came. I figured I would just let the front desk know when I headed out to dinner that night. Hours later, the front desk calls me to see if anyone had come to fix the tv - they hadn't. The girl was very nice and apologetic, she said I sent the request in the middle of a shift change and someone had accidentally marked it as complete. So she said someone would be right up, and he did come up. Handed me a handwritten note and a $25 coupon for Coppin's which was totally unexpected and a very nice gesture. Turned out, he knew exactly what the problem was - he said the remote was broken and he was supposed to swap it out but forgot. Gave me a new remote and all was good. He also mentioned there is a second remote upstairs for that tv. After he left, I went to look for it - there was no second remote. We held our meetings in the Scheper Room, which was also beautiful. The room was absolutely freezing the first day and I'm someone that prefers it a touch colder and was uncomfortable. We had to get them to update the thermostat and then in the afternoon it was way too hot. We had food brought in from the hotel and it was all fine, nothing super memorable. There was soup at lunch but the sign didn't even say what it was - just "chef's choice." The Italian hoagies were way too big and needed to be cut in half, I couldn't even finish half of one. The salad with fruit/pecans/etc was my favorite though. They had the completely wrong password on the tables for the Wifi but thankfully we figured it out quickly that we just had to use the room password. The second day for breakfast, there was yogurt on the menu and even on the sign with all the food - but there was no yogurt. Some of my coworkers were specifically asking for yogurt so we had to request it directly because it was included and paid for. Box lunches to take to go on the second day which were fine, I had the chicken caesar salad wrap. Housekeeping didn't come to service my room until 5pm when I was in there getting ready for dinner, so I was not able to get the room serviced. Just asked them for some more coffee. My conditioner in the shower was empty but I didn't bother reporting it after the tv issue and I had my own conditioner with me, so used that. The lotion at the sink was so thick that I could not get it out of the bottle at all, I had to use q-tips to get it out (it was nice quality, just kinda useless if you can't get it out of the bottle lol). Great local offerings on the mini bar and in the fridge. My coworkers and I got a kick out of the "intimacy kits" because we were on a business trip haha. The Magic 8 ball was fun, I loved the conversation cards even though I just read a few of them to myself haha. Even with the bedroom upstairs, it was nice to have the big double closet in the bathroom hallway so I really was just in the loft to sleep and kept all my stuff downstairs. The location is great, lots of fun stuff right nearby. The courtyard is lovely. I would say this is a solid 3.5 stars but since we can't give half stars, I'll give it a 4 because the staff was overall very nice and quickly fixed any issues, just a little annoying that we had any issues at all.

The staff here need to be retrained asap. So I arrive. By myself. At 10 pm. And the person running…read morethe desk announces my room number to a lobby with people sitting around. Cool, thanks for worrying about solo female traveler safety. Not. I'm also a Hilton member and had pre picked my room. When she announced my room number, I knew that wasn't the room I'd been allowed to pre pick. When I asked she just shrugged and was like oh it was changed. Oh. Ok. Cool. What's the point then? I'm beyond not amused.

Really like the location. I come down here to go to Great American ball park in Cincinnati. The…read morebridge to walk over to Cincinnati is at the edge of the gated parking lot. The room was very clean and the bed very comfortable. The temperature in the room was perfect when I walked in. They have the usual hotel breakfast. I went down and had a light breakfast just one morning. The hot food was hot I had couple pieces of sausage and an English muffin. The fruit was fresh I had an apple for after my walk. They have a nice gym. I used it. It was clean had real nice treadmills and some free weights. Parked in the lot it was well kept. The staff was cordial. Will stay here again.

One night stay for spring break with my kids. We got a 2 room suite with the view of Cincinnati,…read morecorner room on the 4th floor. The room itself is dated BUT everything was comfortable. They were short staffed and i had to run down to the front desk for shampoo and hand soap but the staff was really kind. The room needed more attention we did find some a chip bag under a night stand and the windows needed cleaned. Other than small inconveniences that did not affect our stay, we had a plethora of towels, the ac was powerful and the shower water was nice and hot. The beds were extremely comfortable as well. We used the pool, which is small but warm. I received two drink tickets as well. The evening reception was a nice touch. My kids got free nonalcoholic drinks, some snacks, crackers cheese, veggie tray, sweets and chips and salsa. We were still full from lunch which was walking distance from the hotel. Breakfast was actually phenomenal. A whole room of food and made to order omelets. Breakfast staff was also really attentive and kind. Parking is $12 if you don't need to leave otherwise it's $22. My kids really enjoyed the staycation as did I.

I really dont understand the negative reviews here. We stayed 2 nights for a football game at…read morePaycor and could not have had a better experience. The rooms are older, but it was clean and has a great set up. The location is perfect, an easy walk to any stadium, the tailgating area, dozens of bars and all the parks/walking trails. The staff was the best part. The checking was effortless, the people friendly, the food really fresh and tasted great. There is a full bar, breakfast buffet and snack shop. Overall this should be a top choice to consider as a home base for cheering on your team or staying for business.

Great stay! Front desk staff was very friendly, the room was very clean, and the bed was…read morecomfortable. I stayed for 2 nights and left my DND sign up, and a friendly note was slid under the door letting me know if I needed anything, they were just a phone call away. I appreciated that. Stayed in Room 415. Didn't get a chance to take advantage of the pool and breakfast, but both looked great. No complaints here! :-)

We had an amazing stay at this IHG hotel for one night in early May, 2023…read more -- Our room, which was a king suite with "additional living space", was gigantic and sleeps 4. It was actually two separate large rooms -- one was the bedroom with a king bed and the other a sitting room with a pullout couch and a 43" flat screen tv and WiFi. There was a separate area that included a microwave, small fridge, coffee machine, etc. Also, a doored closet for your coats. -- The suite, including bathroom, was modern and very clean. The beds and pillows were comfortable, and basic toiletries were provided. -- Before arrival, we were concerned that the rooms might be noisy due the hotel's proximity to the bridge. This turned out to be unfounded as we could barely hear the bridge traffic. -- The hotel has a swimming room and on-site fitness room that we didn't use. -- The free breakfast had a huge variety of hot (eggs, sausages, oatmeal, pancakes) and cold (cereals, pastries, yogurt, fresh fruits) options, as well as different options for coffees, teas, and hot chocolate. Offerings were replenished regularly. -- Location is good for driving access to the Cincinnati riverfront area. (For instance, the Underground Railroad Museum is only about 5 minutes by car across the bridge). -- There was free parking. We parked in the lot behind the hotel, from which there was key-controlled access to the hotel. A few additional things worth noting. -- The hotel is on the Ohio River, and its name includes the term "Riverfront." However, there wasn't easy walking access to the river, nor did we have a river view. -- Upon our first approach to the hotel, we found that it was adjacent to two liquor stores -- and what we thought was hotel parking was actually parking for one of the busy liquor stores.

I'm so glad that I chose this hotel. I was in town rooting for my Red Sox in Cincinnati. This hotel…read morewas right across the river to the stadium, about a ten minute walk. Our room was clean and comfortable. The hotel has a beautiful open space lobby. The lobby was loud at times but it wasn't an issue for me and my friend because we're deep sleepers but if you're not, then it might be an issue. The staff is extremely friendly and accommodating. The location is conveniently located near Cincinnati but my friend and I discovered that Covington is also a fun area. Staying near the Roebling Bridge is another great reason to book this hotel, you're in walking distance to good restaurants, bars, and sports venues. I read that some rooms have a great view of the bridge and river.

This is a great place to stay. I was here for a multi-day meeting and it was a very comfortable…read morespace. The rooms are large and clean and mine had a view of the river and the Reds stadium. The meeting rooms was right on the river and a great place for us to meet. No car this time, but it's walkable to local restaurants including Demetrios where I ate breakfast every morning. A better deal than the hotel restaurant. Really close to the airport.

My daughter and I came for a concert. We got a good city view even though we didn't pay extra on a…read moreweekday. Check in was fast and friendly. The location was great right off the freeway to the right. Price was excellent around 180 with taxes and parking that day. Convenient to gas station and fast food, nice park across the street. Neighborhood could be sketchy at night. We're from Detroit area so NBD to us for frame of reference. Our room was very very clean, unlike some of the other reviews I've read about this location. The beds were very comfortable. One of the reasons I like choice hotels. I've always slept well in their bed's because they're on the softer side with soft pillows and sheets. There was a fridge, microwave and coffee maker. And 2 complimentary water bottles. The only reason I don't give 4 stars is when I happen to look in the microwave there was an ingrained bug imprint on the side. I've never seen that before in my life!!! I'm sure those micro waves cost less than 30 bucks! Luckily we didn't need to heat anything and I happen to see it in the morning when actually marveling how clean the room was. The microwave was clean despite the bug impression. Having been a cleaning lady through college and a nurse now. I know if I worked there and did that good of a job cleaning I would throw that microwave out! So whoever deals with that? Lost a star on me. Overall I'd stay there again. Probably not make a vacation out of it. But, it suited our purpose for a fun night. And we slept well. There was an indoor pool that looked nice. We didn't use it. I would only give 5 stars for above and beyond. We've slept in hotels in Corbin that I wouldn't give 1 star to because they were so dirty as we were passing through that are very near the Radisson. We would definitely stay at the Raddison again despite the picture I'll post.

We spent the night here for Valentine's Day and our experience was not great…read more I do want to say that the staff was very friendly and helpful. Immediately upon arrival, even though I paid ahead of time weeks ago, I had to pay an additional $200. Then the elevators were old and shook and made so much noise I thought they were going to get stuck constantly. Then, all the hallways smelled like smoke and weed. The room itself wasn't awful but the sheets were stained and the bathroom shower had no curtain or doors so water would get everywhere if you used it. The outlets were so loose it was hard to charge anything and the Internet was so unbelievably slow. We also ordered strawberries and champagne for Valentine's Day. We only got 4 strawberries and 2 of them were rotten. Avoid here at all costs.

This hotel looks fairly decent walking in. Nice front desk/seating area. Once you get off the…read moreelevator it feels like you stepped out a Time Machine lbs. The hallways are dated. The room was standard. Ok size. Came with a TV (not many channels). Bed sheets seemed clean. But the restroom was gross. It had someone's poop that splashed on the toilet lid. There were also some pubic hairs and booty dust on the seat. And the shower had hair in it as well. I honestly debated about writing this review because once I looked there were so many other negative reviews about the cleanliness of the restrooms. I really feel like they don't care and it's not going to change. So I wouldn't recommend this hotel.

This was one of the worst hotel experiences I've ever had. Save yourself the stress, frustration,…read moreand financial loss. Do not book this hote My room was absolutely filthy. I took photos and videos immediately and showed them to the front desk. Honestly, I should have canceled on the spot, but the front desk clerk, Ms. Kristina, was kind and asked me to try another room. That second room was somehow even worse than the first. At that point, I canceled my stay entirely. I was specifically told that once the manager, Jennifer Jacobs (who has been avoiding my calls since), returned the next day, my refund would be approved because I booked through Booking.com and manager authorization was needed. That approval never came. Instead, after 11 days of calls, messages, follow-ups, and being given the runaround, I learned the General Manager denied my refund request. Let me be clear...I never stayed in either room. I was presented with two unacceptable, dirty rooms, forced to scramble and find another hotel, wasted time dealing with staff and customer service, and still ended up out $500. So the hotel's position is apparently ... they can offer unsanitary accommodations, fail to remedy the issue after a second attempt, inconvenience the guest, and then keep the guest's money anyway. I literally feel violated. Again, don't book this hotel, and think twice before booking through Booking.com as well. See the screenshots from the video I took of the second room they tried to give me. Dirty pillow, dirt smudges in shower and doorway, and (the worst) butt crust on the toilet seat.

Pretty standard Aloft that is conveniently located near the Heritage Bank Center. The rooms aren't…read morebig, but they do the job. Everything was clean. They have a bar and small dining area that has beverages, snacks, and refrigerated and frozen items for purchase. There is breakfast service in the morning, but it's kind of like a gas station grab and go where they make the items for you right there, but it's nothing special (breakfast sandwich, burrito, etc.). Although it is not included, there was really convenient self-parking nearby that was only $25, I believe, and you could have in and out privileges. The staff at the front desk were really nice and friendly at all hours.

Good value for your money. Aloft is located close to Cincinnati with easy access to the aquarium…read moreand stadiums. There are a number of restaurants nearby and a brewery right across the street. Rooms are spacious, really comfortable, and clean. Staff was friendly and welcoming. They have a number of activities in the hotel including a bar, pool table, good sized pool, outdoor patio, and other games for families. This was a very family-friendly hotel and it could get a little loud with a lot of kids running around. Great if you are traveling with family.

When I booked at this hotel I made the reservation for 2 weeks. When I checked into the hotel they…read moretold me they couldn't find my reservation. So I paid out of pocket till things could get sorted out in the morning. The next day I was told they found my reservation and refunded me. When my co workers arrived. Same thing. They couldn't find their reservation and made them pay out of pocket. Then the next day they " found the reservations. But then the next morning the front desk came to my door at 10:45am telling me we have to check out saying they don't have us booked any longer. The rooms were dirty, the staff were ignorant and when I brought up the issues upon check out they called me ugly and were very unprofessional. I wouldn't recommend anyone staying at this hotel.

I am writing to formally file a complaint regarding my recent stay at your Extended Stay location…read morein Covington, Kentucky. Over the past week, I have made multiple attempts to contact management to address several serious issues, yet I have received no call back or acknowledgment. Each time I reached out, the staff I spoke with were rude, dismissive, and even hung up on me, making this situation extremely difficult and frustrating. Upon arrival, we were placed in a room where the television did not work, and wet paint was still present throughout the area. In addition, someone in or near the room was smoking an excessive amount of marijuana, making the environment unbearable. Because of these conditions, we were forced to change rooms despite being exhausted from long travels and simply needing rest. Unfortunately, the second room was equally unacceptable. We woke up to find cigarette burns on the sheets and rodent glue on the countertops--conditions that are both unsanitary and unsafe. Had we known the facility was in this state, we would have never chosen to stay at this location. It has now been a week since these issues occurred, and despite leaving written notes and making repeated calls, management has not contacted me. I have also not received my deposit back, nor any update regarding the refund I am requesting for this night's stay. Based on the unacceptable conditions of the rooms, the lack of professionalism from staff, and the complete absence of management responsiveness, I am demanding a full refund for the night in question, as well as the immediate return of my deposit. I will also be attaching photos as proof of the conditions described above.

This is my second time here, and once again, they truly impressed me. The service was top-notch…read morefrom start to finish. I've stayed at many luxury five-star hotels, but this place left a much stronger impression on me than most of them. The hotel has a warm, inviting ambiance, and the staff were exceptionally friendly and attentive, always going above and beyond. If you're looking for a place to stay, look no further. Trust me, you will not be disappointed.

Been wanting to stay here forever, but the price deterred me. It is higher than other Cincinnati…read morehotels, but you do get what you pay for. Almost...more on that later. On the plus sign, valet, front desk, and all personnel are customer focused. Building was renovated in the past 10 years, and all details are lovely. Extremely clean. Rooms are large and very luxe. Room service was perfect in every way. So why not 5 stars? We love the rooftop bar and that played a huge roll in getting us here. But all three nights we were here it was closed for private events. I hope the events are making them a lot of money, because it can cut into their basic customer base. I will be checking to see if the rooftop is open before booking here in the future. One other small complaint...our room was never serviced until late afternoon when we needed to get ready for dinner. Turn down service (including chocolates) on first day only. That made me sad.