I will NEVER do business at Auto Gallery by their choice to employ people who are rude and…read moreoutwardly disrespectful to customers. I randomly got a piece of mail about Auto Gallery's "Bigger Summer Liquidation" event. I "won" a $1,000 Walmart gift card in their mini-game (get three symbols in a row to win). I already had a feeling it wasn't true, but I wasn't doing much today and only live less than 20 minutes away so I felt like my loss wouldn't be too great if it was just a scam. I read the fine print that said prize not guaranteed, so I could already read the writing on the wall. When I got there, I met a lady who also "won" the $1,000 WalMart gift card. We laughed together and said that there was probably no way we both won and that we wouldn't let them try to sell us a car, as we were only there for our "prize." When we walked in I went with the temporary employee named Cory (NOT THE PERMANENT WORKER CORY GILLESPIE). He was a darker skinned older black guy. I could tell from the get go that the vibes between me and Cory were off. A few highlights were that he told me how difficult my name was. He said that there is no way children could say my name. I told him that I was actually a teacher and have taught even 3 year olds who have no problem saying my name. He then asked me, "are you married or can you make your own decisions?" I told him that even if I was married I'd be able to make my own decisions. He then acknowledge and he said he shouldn't have said it that way. These two comments were no big deal, but it just gives you an idea that me and temporary worker Cory were not jiving. The real conflict came when the lady I walked in finished before I did. She stopped by my table (while I was still talking to temporary worker Cory) and told me that it wasn't a gift card and that you'd have to spin to actually get a prize. She "won" the cheap consolation prize which was s "Smart Watch" you'd be able to buy at 5 below. She gave me her watch because she didn't want it. I tried to tell her I didn't want it because I already had a watch, but she left it on the table and left the building. Well her reaction and I guess her telling me "early" that it wasn't a real prize made temporary worker Cory mad. He then completely changed his tone and started talking to me disrespectfully and told me that I could just leave now and that I wasn't going to get a gift card or spin and that I could just take that lady's Smartwatch. That's when I got mad because just because the random lady didn't want to watch and told me about it, doesn't give this man a reason to start talking to me nasty. He then asked me to come over and spin for my prize. I told him I wasn't talking to him unless he apologized for how he talked to me and being nasty. He then started to fuss and argue with me. I got the manager (a pleasant possibly Indian guy) and he apologized profusely. I got to digitally "spin" for my prize and of course I got a Smart Watch lol, which was fine. They just "gave" me the Smart Watch the lady had already given me, which was fine regardless since I didn't really need the watch. I got to talk to Cory Gillespie who was really kind and explained that the rude Cory wasn't a permanent employee and that he apologized on his behalf and asked me to return if I was interested in trading in or getting a new car. I appreciated the apology, but there is no way I would return to a place where their employees (I don't care if they're temporary or permanent, they are working for the company and a reflection on them) talk so nasty to a person for no real reason. The company knows that their ad is purposely misleading. I'm sure the lady that was annoyed by the watch isn't the only person who will get frustrated by not winning the thing they were promised. They should be prepared for people to be annoyed by the lack of follow through. It's a great tactic to get potential customers in the building, but they should be prepared for potential backlash from people. Not take it out on others who just happen to be nearby.

They don't deserve a 1 star, they deserve 0 stars! I am not the one who ever went to this place or…read morebought a car there. My daughter did and what a huge mistake that was. How they treat her affects my life!! We live together and share bills since the economy is bad. The car she has she got 2 years ago. The first week she had it the transmission went out. The car was in the shop for nearly a month. A few months later the cam shaft supposedly went out and that took them 6 months to fix!!! The car is out of the shop for maybe a month and then the valves needed to be replaced and these people took 7 months to decide if the warranty would cover it. I have never in my life heard of a warranty taking 7 months to decide if they are going to pay for repairs or not. So this car has been just sitting in the shop legit more than it's been on the road! They don't offer to help with payments or offer a rental car for in the mean time. So we are stuck with one car trying to figure it out and making payments on a car that is sitting at their shop. Just sitting!!! I'm so angry with this place. Someone please tell me why they sold someone this car in the first place?! My daughter had to drive my car and I had to ride with my sister since we both work and we both have to make a living to survive in life. So that is how this horrible place has affected my life! I never ever will buy anything from this place and I will be SURE everyone I know, knows the truth about how they lie and cheat people. To make this real life event even better. This car came out of the shop and 2 days later it's right back. This car is back in the shop as I'm typing this! Please Mr owner. Buy this car back for yourself! Buy this car for your child! Please buy your own product! Buy this car since you want to sell a car that NEVER should have been sold in the first place! Never buy a car from here, if you actually want to be able to drive it. I have never in my life heard of any place doing people this dirty! You are crooks! Stealing from people. And your employees are so rude and disgusting to paying customers. You need to be out of business. Some one needs to investigate this place.

I had a great experience at Banks Crossing CDJR! I cannot say enough good things. From beginning to…read moreend they treated me like gold. Oh, they also beat every other place I went on price. I cannot say enough good things. From beginning to the end they treated me like gold. They were very knowledgeable and answered my questions without seeming condescending! Oh, they also beat every other place I went on price!

I am beyond disappointed and disgusted with the level of incompetence, neglect, and outright…read moredisregard I have received from Auto Gallery Chrysler Dodge Jeep Ram throughout my VSC cancellation process. I initiated my cancellation on August 14th -- it is now nearly three MONTHS later, and this dealership has done nothing but drag their feet, dodge communication, and force me to chase their responsibilities. I emailed and called repeatedly. I contacted: Rob Nielson, Finance Manager (who initially told me he submitted the cancellation -- he did NOT) Mwood@agcdjr.net , General Manager (who REFUSED to respond to a single email) Kelly in Accounting, who confirmed Rob submitted multiple incorrect requests that delayed the process every step of the way I also had to independently contact AUL/Protective to confirm what was actually happening -- something the dealership should have handled from day one. After months of back-and-forth, AUL finally sent me the cancellation form directly because the dealership could not manage to submit a simple request correctly. I forwarded the confirmation to the dealership and asked -- very reasonably -- for them to issue the refund to me directly, since the funds will be sent to THEM, not me. I also provided the documented refund amount. Yet again, silence. No response. No accountability. Let me emphasize this: I am currently a cancer patient undergoing weekly chemo treatments, and I made this known to the dealership. Despite that, I have spent MONTHS chasing basic honesty and competence from their staff. I physically cannot just drive up there and deal with this in person, and this dealership has shown ZERO empathy, urgency, or professionalism. The general manager never replied. The finance manager was dishonest and negligent. The accounting department was left to clean up his mistakes, and still, no one could provide a resolution or even the courtesy of communication. I have had to file complaints with the state due to their failure to handle a simple cancellation and refund request. For a process that should take days, I've spent almost 90 days being ignored and misled. Thank goodness I have recorded every call and saved every email, because at this point, documentation has been the only way to protect myself from their lack of transparency and accountability. This dealership has shown me nothing but indifference and incompetence. I would never recommend Auto Gallery Chrysler Dodge Jeep Ram to anyone. If this is how they treat a customer trying to get a legitimate refund -- especially one dealing with a serious medical condition -- then imagine how they will treat you once they already have your money. Absolutely unacceptable. Do better.

These people are a HUGE RIPOFF!! They take your deposit and don't deliver the product and then…read morewon't give your deposit back. Biggest con artists on this side of the country. I am 70 years old and never encountered this kind of deceitfulness ANYWHERE!!! Not even worth a 1 star rating!!!

Can I just say that our new SUV purchase at Billy Cain Ford was the most pleasant car buying…read moreexperience in my 50 years of buying cars. They may be small, but there's a great power in caring. My only and a very BIG complaint was that they did a piss poor job of registering my new 2022 car - I had to go to DMV myself to do the paperwork. Have never had to do that when buying a new car!