My experience with Superb Pools was an absolute nightmare. My pool was left in worst condition than…read morethey found it in. Avoid at all costs!! We moved into a new home that had a saltwater pool and wanted some work done, as well as find a company for regular cleanings. We wanted to have the pool light replaced, as well as have the tiles acid washed and the surrounding brick pavers cleaned. I was given a quote on Tuesday, and told that if I could approve and pay deposit by Wednesday, the work could be completed that week. We went ahead and approved the quote, as well as paid the 50% deposit. Thursday morning the work began on schedule and things appeared to be going well. We were told the pool needed to be drained below the light, but they drained the entire pool instead. It was initially not a big deal, but when they called and asked us to approve additional work since the pool was already drained, I should have realized then how this company does business. Thursday evening I received a text saying the pool was being filled overnight, and to give them an update in the morning so they could come back and finish up. I sent a text with a picture around 9:00 am. By about 1:00 pm when I had not received any response, I called and texted again. No response again. Finally someone responded and said they would be there by 3:00 pm. I received a call at 3:00 pm stating they were picking up the sealant and on their way. Someone arrived around 3:45 pm and put several bags of salt and chemicals into our pool. I could immediately tell that it was WAY too much salt, as it created a rim around the entire pool. The individual left about 10 minutes later with our pool looking absolutely terrible... lots of dirt and debris, a salty rim formed all around the pool, and the machine beeping saying there was way too much salt. I assumed they were coming back and would not leave their customers' pool like this over the weekend. Especially when they said the work would be done this week! After about an hour, I reached out with pictures and videos asking when this was going to be corrected. I sent numerous texts, phone calls, and emails over a two hour period. Finally someone responded and told me that this was completely normal and that the salty rim would be filtered out, and that the rest of the work would be done the following week! Keep in mind the machine was telling me our pool had twice the safe limit. I'm not sure whether they just do not know how to service a saltwater pool, or if they are just that negligent, but this company should not be trusted in your home. They also had the audacity to send me a bill for work that I had to hire another company to come out and fix/ complete. Our new company was APPALLED at the condition our pool was left in and has encouraged us to report them to the State. Save yourself the headache and avoid this company at all costs.

Do not trust this company! We have taken legal action against this company for our experience…read more Absolutely terrible company run by scam artists that do not know the first thing about servicing pools! They damaged our salt chlorine generator, drained our pool without permission, put 3x the maximum amount of salt allowed by the generator, and blatantly lied about the service they performed. My pool and pavers was left dirtier than it was before they started the job, and we have had to hire another company and spend money to fix their negligence and mistakes. Instead of acknowledging they did anything wrong, they would rather go to war with their customers. We filed a credit card dispute with American Express, and they are attempting to illegally workaround the dispute by hiring a third party collections/ lien to threaten us. We have hired a lawyer and gotten law enforcement involved for this matter, as this is highly fraudulent. Considering they continue to stand on their job well done, please review the photos and videos of our "acid washed" pool and pavers and judge for yourself. We are looking forward to exposing all this company's games.

Even though I had been paying on time for service, they let my pool become green three times. The…read morefirst time he said he was away, and someone was supposed to be covering for him. The second time he blamed it on rain. The third time,he said, he'd been in an accident but never responded to texts after that even after saying he would come to take care of the pool. It cost me $300 to have another company clean up the mess

Quick and responsive, good follow up with pictures before and after. Timely billing. Would…read morerecommend.

I had an excellent experience with General Pool and Spa. Their team is extremely professional,…read morereliable, and knowledgeable. They take great care of the pool and always make sure everything is clean, balanced, and running perfectly. What really stands out is their attention to detail and the quality of their service. The technicians are always respectful, punctual, and clearly experienced in what they do. It's great to work with a company that truly takes pride in maintaining your pool. If you are looking for a trustworthy pool service company that delivers consistent results, I highly recommend General Pool and Spa. Their team does an outstanding job every time.

The service is great esp when you need their help for something they make things easy for you.read more

Extremely great service! Gabriel has now been taking care of our pool for two weeks with Julio's…read moreoverseeing of the entire process and we couldn't be happier. They are responsible, responsive and communicative. There were some issues with the actual filtering system we have in our home and since the moment Gabriel first came to visit he made sure to equip me with the right staff to come check the system and an electrician to double check that it wasn't anything related to the wiring that was affecting the pump. Needless to say they resolved the issue in less than a week and have been extremely attentive. I'm so happy I was able to hire them for this service and would highly recommend doing business with them eyes closed. Thank you Julio and Gabriel for your services, I look forward to our continued business relationship.

We reached out Coolnesssa and were immediately called back. Julio was very informative on the phone…read moreand worked within our parameters. The price was very reasonable for the requested service. The tech, Gabriel was very professional and arrived within the time frame set by Julio. Not only did he clear our pool, but was very knowledgeable with the task at hand. He arrived the next day, as promised and proceed the same great service.

We recently enjoyed working with Star Pool Cleaner, and I can't praise them enough for their…read moreexceptional service. From prompt responses to stellar customer service, they truly stand out. They were the first ones to respond to my Yelp request and within minutes, Martins was already at the property to conduct a free quote on the service we needed. He gave us a pretty reasonable offer. More importantly, they had same-day service which was amazing since we needed the pool cleaned ASAP.

I don't recommend this cleaner. I asked for an estimate and gave them the address. That was all I…read moredid, until two months later they called demanding payments. What happened was a complete confusion, since I had already asked another service to do the work. This Start Pool Cleaner showed up when I was not present, let himself in through the side gate, without any prior announcement, and proceeded to do the cleaning without ever being asked to do so. I found out two months later that I owed them for cleanings that were never agreed to, and the owner came and changed my filter without my presence, which might have been better had he made it known in advance the actual day and time so that I could be there to pay attention to it. I paid another pool service the same two months, so I was double charged by Star even though I did not sign any contracts, or even meet them in person.

Excellent choice for pool repairs! We contacted Matt to check out a stubborn issue with the skimmer…read moreand he had someone come out same day to resolve it. I was very impressed with the response and results. Overall, I would give them 5 stars and definitely recommend them if you're in the market for pool services.

Matt is always responsive and our pool has never looked better. We have been through 3-4 other…read morecompanies and this is the best we have found.

Our spa needed a major overhaul as the paint was rubbing off and the tiles were broken and rusting…read more I called so many pool remodel companies from Ft. Lauderdale to W. Palm Beach but we received 3 very outrageous quotes and others that said the job was too small for them. I am a review nut and found Blue Magic Pools in Coral Springs , I phoned and Serge made an appointment that afternoon. We received a very fair quote but I was really impressed with his honesty and knowledge. We wanted to add a marble coping and he allowed us to go to his wholesaler to select a gorgeous marble, the selection was incredible. Serge oversaw every detail of the entire job and had his talented team of tilers and electricians along with him. We were given a time frame and Serge delivered exactly when he said. We could not be happier with our decision to trust Blue Magic Pools and Serge, we love to look out at our backyard, it's gorgeous. Thank you Serge, we are very grateful!!!

We invited Serge to our condo property and asked for a proposal to apply new diamond brite and…read morerepair a couple concrete leaks. He said he would provide a proposal the following week. I followed up with him several times and each time was promised a proposal in a few days. It never came. We handed this off to our property mgr to follow up on the proposal. He was promised as well with a proposal never showing up. If we received a proposal tomorrow we would be afraid of awarding Serge the job. He was unreliable, never followed through and never initiated a response saying he needed more time. It was always us following up. His reviews do not back up his actions.

Very professional service, great guidance and quality. Before calling this company, we were…read morestruggling to find the pool leak. George took the time to tell us what he needed (water level mostly) from us before he came in. Later he showed us evidence of the fix plus additional guidance for long term. Great value for the money.

We have an older pool that began losing water and needed a professional. We called George in the…read moremorning and he came to look at the pool four hours later! Polite, professional, on time and knowledgeable; all things that a a rarity in the south Florida market. He detected an external leak at the fountain feature and recommended someone to fix it. But in the meantime the pool kept losing water even though the fountain had been turned off. George came back out two days later, dove into the pool for more tests and used sonic technology on the paver deck to locate a leak in the old main drain rubber hose. He was careful not to disturb any pavers that were not absolutely necessary to move. He also put in a temporary plug to stop the leaking until the pipe could be repaired. Best of all, I thought that because he came back twice he would charge again, but he did it all for the same $350. If you have a leak, do not hesitate to call Poseidon!

I try to support my local community. I set up pool service with pinch a penny. They did a very…read moreaverage job all along. My pool service is conducted on Fridays. On Sunday morning my pool was completely green. I took a sample to the store and had them test. The pool had no chlorine in it at all. I offered to take the chlorine home and put it in myself as I have a pending pool party on Memorial Day Monday. my monthly fee already included my chemicals. Jacob did not seem to care and charged me $30 for 3 gallon jugs of chlorine. I told him I did not think that was right that he was making me pay twice. He said there was nothing they could do. So I bought the chlorine because I had no choice, and I canceled my pool service effective immediately

Bought a $450 vacuum that keeps spinning into itself and getting tangled…read more Brought pictures and had argument with owner who tried to claim installed incorrectly when my pool guy installed it. He does it all the time!!! They then claimed I had old hoses or pump problems and I showed them pictures of it with all new hoses !!! It worked great for a week and the. Spin spin spin She wanted a technician trying to delay me past 30 days refund. And then claimed 20 % restock to return I was returning because not work. Not because changed my mind Had argument ent with her in Store and decided to exchange for a different unit This one not work I don't know what I'll do but I promise you I will never shop on that location

HORRIBLE! First of all, I hired them to re-Diamonbrite my pool. They poured acid on the new…read moresurface and stained the entire bottom of the pool. For two months, John ignored my requests to fix their mistake. Didn't show up to appointments. Ignored my texts. When you try to call, their VM is full, so you can't leave a message. I finally went to the store, but Paul claimed he didn't know anything and was extremely disrespectful. Told me to leave the store after I asked for the names of the owners. Took my name and number and said someone would call me, but of course they never did. After spending thousands of dollars, I'm left with a huge stain the entire length of my pool. In addition... I hired them to clean the pool. They didn't show up for weeks and the pool turned green. Algae grew on the surface. When John finally did show up, he forgot to bring a vacuum. Really? He said he would go to the store to pick it up and come back, but he never returned. Again, I paid for a service which I did not receive. The list of complaints can go on and on. John seemed like a really nice guy at first, but once I paid in full and had an issue, they disappeared. Horrible customer service. Not professional. Unfortunately, it appears that the only way to resolve the issue is to sue them.

Live locally and decided to come here for a vacuum and a skimmer. John was extremely helpful. I…read moremoved into a house with a pool and have no prior pool care experience. John was very patient and answered any questions I had. I showed up before store hours and he opened the store early in order to help. Service like this is hard to find. I will be going back for sure.