My wife and visited The Lagoon Seafood Restaurant on Monday 29 July 2024 to have the hot and cold…read moreseafood platter for 2 which we always have. It may be a little expensive but we do not paying that for quality food and we always spend over $300 at the restaurant on each occasion. However, the quantity & quality of the food & service level at the restaurant has significantly decreased & this last meal there plus the previous 3 meals there have shown that this place is no longer the signature restaurant it used to be. We have been customers of this restaurant since 2012 and in the first 6 years the quality and quantity of the food was excellent. I mean we struggled to eat our way through the seafood platter. The platter was huge & I believe vallu for money for real quality food. As far as I recall, the seafood platterused to consist of: HOT TRAY: 1-2 full lobsters, 1-2 full Balmain bugs, 4 cooked king prawns, 4 oyster mornay, 4 oyster Kilpatrick, 8 baby octopus, 4 decent sized pieces of cooked fish, 4 scallops. COLD TRAY: 6 cooked prawns, 4 natural oysters, 1 full crab, nice size pieces of salmon & a good serving of a variety of fruit.
Then we noticed that the quantity has slowly decreased none more than the previous meal where we had an entrée, the seafood platter for 2, dessert & 3 beers, I was satisfied but not full. The platter has definitely decreased in size & you now only get the following: HOT TRAY: only 1 full lobster, only 1 full Balmain bug, 3 cooked king prawns, 3 oyster mornay, 3 oyster Kilpatrick, 5 baby octopus, only 1 decent sized piece of cooked fish, 3 scallops.
COLD TRAY: 3 cooked prawns, 3 natural oysters, 1 full crab, small size pieces of salmon & no fruit.
I cannot for the life of me understand why you get an uneven amount of each item in the platter when this is for 2 people.
Now the food quality has slipped and the recent meal we had at the restaurant on 29/7/2024 was atrocious & poor staff service. I made a booking online & requested a window table. We were seated in the middle of the restaurant & there was not a lot of people there as it was a Monday night & there were plenty of window seats available. We ordered our drinks & meal & I specifically requested finger bowls & additional serviettes to be provided with the meal. Anyway, when the meal arrived finger bowls were not provided & asked again for the bowls. I had almost finished pealing all the prawns & my hands were covered & finally got the attention of one of the a female watress who responded in a rude fashion like we were impatient, but in fact it was our 3rd request. The platter quality: The oyster Kilpatrick was cold, a bit dry & didn't have enough sauce, the oyster mornay was cold & didn't hardly have any sauce, the scallops were cold, the piece of fish was barely warm & didn't have any flavour, the Balmain bug was overcooked & very dry & didn't seem to have any sauce, the lobster was cold, had no sauce, was overcooked almost burnt, very dry, rubbery & stuck together. I did not eat the lobster, it was disgusting. I showed the female waitress (plump white female with dark hair and glasses) the quality of the lobster & the other items on the meal. She said sorry in apathetic apology & then started to collect the dishes from the table. Then she asked do want desert. I was very angry with her blaze response, bit my tongue, said no, got up & went straight to the register to pay. The same female waitress arrived at the register to finalise our bill. I reiterated to her about the quality of the meal & she just said sorry again & continued to finalise the bill. My wife jumped in & said so what are you going to do for us as the meal was crap. She said she could only give us the drinks off, that's all, which was $18. I was furious & said all you want to give is a lousy $18 of the meal when the lobster & Balmain bug are the main part of the meal. I begrungingly accepted the discount but stated I won't be coming back. I told her we have been customers of this restaurant for 11 years, have always have the seafood platter for 2, & have spent over $300 every time & have previously highly recommended this restaurant in reviews and by word of mouth. She didn't seem to care & appeared that just wanted finish up for the night, maybe she should be finished up permanently.
I rang the restaurant the next day and made a complaint & to see what they would do. The restaurant manager provided a $50 gift voucher. I believe this is insufficient & is a cheap apology. Now, I would definitely not recommend the Lagoon Seafood Restaurant. I am sick of being screwed by businesses who do not take responsibility for their service and product & will patronise Ambrosia Seafood Restaurant at Silverdale, NSW. Ambrosia Restaurant when located at Lansvale NSW & was the best seafood restaurant I have ever patronised until the owners sold it.
