I have been a member of club orange for YEARS and been coming to this location forever; I've only…read morebeen to another location once. About a year ago this location was bought by a new owner and they started making changes. It's taken about a year, and I'm finally over it and making my final decision and reviewing. First issue, when the new owner came around she let go many of the seasoned employees and all of the waxers that I was familiar with were replaced or left. Most of the new staff were friendly (some had major attitude issues) but it was hard to find someone I really liked (gotta feel pretty comfortable with someone in order for them to be touching around in my private areas). Just recently after a year of trying to find a good provider, it seems there has been another mass exodus of employees and everyone is new again. New isn't bad, but inexperience is. I've now seen 4 different girls and all of their wax techniques are different. Some use HUGE strips and some you can tell are rushing. Every time I leave, I'm in throbbing pain and the area that was waxed is very tender. This is not something that use to happen in the past. But now, this past year under new ownership, I don't think I've left feeling 100% satisfied about a wax once. Secondly, it seems that they are cutting costs and corners in some of the most ridiculous places. They switched the pre-wax wipes to these garbage wipes that are so flimsy they rip when you try to use them. The draping paper towels they use are smaller and more see through as well. It's little things that once you've been coming to a business for years, you notice when they change, and especially when they change for the worse. Lastly, three times in a row now when I arrive for my appointment during business hours, the front door is locked and no one is at the front desk to notice to open the door for me. I have to call the number and ask to be let in. This location is not in a sketchy part of town and there is absolutely no reason for the front door of an establishment to be locked during business hours. If you want to have the front door locked, then there should be a team member at the front ready to open the door at all times. Customer should not have to stand outside and wait to be let in after they call. I am not planning on canceling my membership, but I might try out a different location that's not owned by this person. I use to love Waxing the City and would rave about how great the membership was. I wouldn't recommend this location to anyone now.

Do not sign up for a membership, you won't be able to cancel it. After trying to cancel Dec 8th,…read moreJanuary and May, I had to finally call Amex and get them to block the charges. I called numerous times and they always say Management isn't in. What a scam.

Anne's Wax Spa is hands down one of my favorite places to go. From the moment you walk in, the vibe…read moreis warm, welcoming, and relaxing. Anne herself is such a kind and genuine person, and you can really tell she cares about her clients and the overall experience. She's chosen the best team to work alongside her, everyone is professional, friendly, and makes you feel completely comfortable. The quality of their work is consistently top-notch, and I always leave feeling well taken care of. What I love most is that it's not just about the service, it's about the atmosphere too. The space is clean, calming, and has such a positive energy that makes the whole experience enjoyable. On top of that, the prices are very reasonable for the level of care and detail they put into everything. Between the quality, the people, and the overall vibe, Anne's Wax Spa is truly a gem, I wouldn't go anywhere else.

I came here after purchasing a Groupon and while the prices was great, and the service went well…read morewell bothered me was the fact that I scheduled an appointment and I wasn't serviced until an hour later. It came off as if the ladies before me kept adding on more services, which I wish that they would have asked them to come back another day as it threw my schedule off, and I did find it quite inconsiderate however, overall the waxer was great, and I do feel as if their prices are very fair although I do not think I would return simply for the fact that I would want to go to the establishment. I respected my time. If you have a more flexible schedule, then I would surely recommend.

I've been cutting my hair for years at this place, Anna has never failed me. She's so nice, she…read morealways gives the best haircuts.

No walk in's!!!! Tried getting my eyebrows threaded at 2:50pm on a Thursday and they weren't open…read moreso I gave the number a call because maybe they forgot to just turn on the open sign. Nope, the lady answered with no greeting just a long pause before saying "hello" as if I was bothering her. I asked if they were open and she starting asking questions like, what service I needed and if I could come at 4:30

I absolutely love my eyelash extensions. Originally, I scheduled a keratin eyelash lift and tint…read morebut decided to go for the extension instead. An appointment requires a $25 deposit that will go toward the full amount after your appointment is done. The staff was very quick with scheduling an appointment and got me an earlier time as spots opened up. It's located in a spacious plaza with good parking. I didn't know it was in the same plaza as Tree House cafe. Sam did my eyelashes and it turned out just how I wanted. I asked for a natural look that would still open up my eyes. The application took about 2 hours. She took her time and everything went smoothly. I even dozed off a little as soon as my eyes closed. I didn't have any irritations or discomfort during the appointment. For first time client, it's $89 for a classic full set. Refills are usually every two to three weeks. Overall, I was very happy with the results and will continue to come back.

I decided to get eyelash extensions and Dream Lash did a fantastic job! I had them done at another…read moresalon but was unhappy so they removed them and redid them EXACTLY the way I wanted. A beautiful natural look, like I had mascara on with more volume. I also had a nail powder fill and they did an excellent job! I plan to continue having my eyelashes done here as well as nails! In addition, the staff are very helpful as well as being extremely competent! I'm so glad I found this Energy Corridor gem!!

Kathy is my go-to lash tech! I've tried several aestheticians and her work sets itself apart by…read morefar! I typically get the classics and they look great from day 1 through week 3 before I typically choose to get my refill. More often that not, my lashes remain full even 3 weeks out. I've never experienced any adverse after effects (glue-clumping, lash thinning, eyes stinging from glue) ever within my year of getting my lashes done by Kathy. Booking appointments with her is also always so time efficient since she responds back so quick and her pricing is very commendable considering how great her work is. She works quick, but manages to upkeep the quality in her work consistently. Not to mention, she's such a sweet individual that will make your appointments feel like a check in with a friend :) 11/10 would recommend Kathy!

I've seen some clumped up messes of fuzz that some people call as "lash extension service". Luckily…read moreI've never personally experienced that for myself since Kay has been the one and only person who has and ever will touch my lashes. My lashes have an average of 3-4 week retention until they start thinning out. This is because every lash is individual and if Remember, there is such a thing as certification for providing cosmetology services... trust me you will know and see the difference! Lash extensions aren't cheap but you are investing your money where your time is. Wake up looking ready-to-go; look so fly you don't even need to bother brushing your teeth anymore cuz you glam af anyways. I no longer need to wake up an hour early to get ready. Best decision of my life. No mess, no stress.

Reserved a spot to have a lash lift and tint. Fabulous work ladies! High quality space and a warm…read morefeminine vibe! I will be back!

I've seen Erica twice now. Once for a lamination and brow tint, and once for just a brow tint. She…read morekilled it both times. I left with my brows looking AMAZING! She's the best!

When Twee used to be the one doing my lashes, she did great! Very sweet and quick. As the business…read moregrew the service went down. I will no longer be back. When i first started going i got hybrids for $80, consistently for about 2 years. Suddenly other girls started doing my lashes & theyre $125. No warning about price changes. The quality was good so i kept going. Multiple times I would make an appt just to show up & my lash lady not be there. Today I had an appt for 11:30AM, confirmed & everything. I sit there for 20 min & can hear the girl calling the lash lady & it going straight to voicemail. After 20 min i ask if shes on her way? No answer. She calls the girl again & straight to vm. So unprofessional. I wont be back after this. I would say to only go if you can book with twee specifically.

Awful application of lash extensions. Place was not ambient bc one of the techs kids were being so…read moreloud. I felt that i had lashes stuck together that i had to fix myself at home and even saw some only attached at the root (not seamless) but since i had a end of day appointment they rushed me out-i will not be coming back here. Showed a picture of what i wanted and got a completely different shape even

I've always wanted to try a Russian manicure, but the price always held me back. Before a…read moremonth-long trip, I finally decided to go for it so I wouldn't have to worry about bringing polish with me and I'm so glad I did. I paid $85, and honestly, I have zero regrets. I was genuinely shocked at how long it lasted--after 8 weeks, my nails still looked perfect. My nail tech, Yuna, was amazing. She took incredible care of my cuticles and paid so much attention to detail. Her skill and technique really stood out. I also loved the color I chose- it matched everything. I definitely think it's worth the cost. New members even get 10% off (regularly $95). I can't wait to come back!

Came for a Russian pedicure! Such a detailed and excellent service. Leaves your feet soft and well…read moremanicured. It is a long service so don't expect your typical in and out. A very relaxing and caring vibe; with complimentary beverages and wifi. I highly recommend for a detailed long lasting soft pedicure

Tiffany is the goat. She is super fast, but doesn't cut corners. Quality, customer service and…read morecomfort are top notch. Lashes are high quality and lasting. She also rocks the brow lamination. I wouldn't go anywhere else and referred friends and family. You won't be disappointed, give Queen lash a shot!

I have been served at this establishment since it first opened and I will proudly state that I have…read morenever been better taken care of. The Staff is very Hardworking and Sweet and the environment is a busy but effective one with a touch of class and zen inspired style, my hair and scalp has never been better kept. No wonder it's always buzzing with business, I'm very satisfied and the Spa is also quite exquisite! I shall keep going here and I highly recommend Jacky to be your stylist! :D

Excellent service by Karina (hair) and Yuli (brows). Easy to…read morebook an appointment with both of them.