Phenomenal service especially if you have kids that need car seats or booster seats and you're going somewhere you don't need a car like Disneyland. Did a great job communicating upfront, in both email and text. I was a little nervous at first because you get a link to pay via square but everything was done so well. And it was just as affordable as taking any uber with less effort. Would do this again on any trip to Disneyland even if I don't need to have car seats or booster seats. read more

The pick up at the airport was seamless. On the return trip I discovered that I had booked the shuttle for the wrong day! Airway One found a driver for me and got us to the airport in plenty of time to catch our plane. I would definitely use them again! Loved driver Diane. read more

Our round trip from SNA to the resort in Laguna Beach and back was excellent. Communications were timely and informative, directions were easy to follow. Our return flight home was delayed causing us to reroute the flights. Airway One was able to accommodate our earlier need to head to the airport and we were able to make the new flight arrangement. And George is an excellent driver :) read more

Visiting family for thanksgiving and used their service. Picked us up on time from long beach airport and got us where we're going. Will be using their service for the return home trip as well. Driver was very nice. read more

The driver gave me very clear directions for getting to the van for pick up when I arrived and was prompt in picking me up to get back to the airport read more

Wonderful service. Great communication. Was on time and where they said they would be. Very comfortable vehicle. Highly recommended.

Cancelled my reservation without asking. The day before travel , misquotes. Worst experience ever. Do not use them if your looking for a stress free vacation read more

Airway One Shuttle - Proof of crap customer service - Airport Shuttles Near Me - Anaheim, California

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Great experience! Excellent communication and pickups were on time. Will use this service again!

There seems to be a trend... I requested a quote, and the company did get back to me right away. Even though I did NOT book with them, I received a text message the day before my trip confirming my reservation. At first glance, I thought it was the company I did book with, causing an uncomfortable situation. This is not good practice to build a success business. read more

Just had the BEST experience with Airway One shuttle from Orange County Airport to Disneyland Hotel and back. Did a search for shuttle service that would provide a car seat for my grandson and they were the cheapest. I was a little leary because of that but they had no terrible reviews so decided to try. I'm so glad I did! They contacted me beforehand to reconfirm my flight number - turns out I had given them the wrong number! So I could tell they were on the job checking! When we arrived the driver was waiting for us in his van. It was so nice to have a private van all to ourselves. He stopped at the store to let us buy water etc. Extra $20 but so worth it. And the return transfer was equally as pleasant as our driver Diann was waiting for us outside the hotel exactly at the appointed time in her nice big SUV. It was perfect! Safe driver, very pleasant and the car seat was newer and free. I will definitely use Airway One whenever I need an airport shuttle again. read more

I was having trouble picking a roundtrip shuttle service from SNA airport to Anaheim as there are so many, and I ended up choosing Airway One for the simple fact I liked their website; I admit I was a little hesitant due to some of the poor Yelp reviews, but my daughter and I had a great experience with them. The company was very responsive and the drivers for both trips were on time, courteous, and professional, and their pricing seemed reasonable. Would definitely recommend Airway One and will use their service again in the future. read more

They were on time with the lowest price around. Definitely got their job done. Will book again if we come to anaheim.

Filthy, old car seats for one, but my biggest complaint is that he was over 40 minutes late picking us up from our hotel. Would not recommend. read more

I had the worst experience with this business. I traveled alone to the airport with my 3 toddlers. Nervous already for the flight, this man made it worst. He was so rude from the moment he pulled up. He was speeding the whole over 90 mph in a broken down van that sounded like it was going to breakdown. When he unloaded us I smelled alcohol on his breath. He was also swerving. I told him multiple times to slow down that my children were scared. I was about to have him pull over and just drop us off on the side of the road. I didn't know what to do. It was 4:30 am in the morning and we had 10 checked bags. Worst experience. This man will be reported read more

WARNING - if you are parents with kids who need a car seat, this service is not safe do not use them. I typically do not leave yelp reviews but in this case I felt compelled to given the blatant lack of care for the safety of their passengers. We booked them to pick us up from sna to Disneyland. The man who picked us up was beyond rude and the car seat he installed for us was dangling by a thread and was filthy. The car smelled awful. He was changing lanes without looking and almost got in a car accident. I was saying prayers and holding on to the car seat for dear life. Additionally when I brought these concerns to his attention he couldn't have cared less. Needless to say we got a different company for the way back and I want no one to go through what we did. We ended up using Anaheim transport services. They were fantastic and had the seat installed properly. read more

I've never written a yelp review ever, but felt the need to share my experience so others can make sure they're choosing the right service to keep themselves and family safe. SNA airport to hotel speeding in the fast lane 90 mph. Return from hotel to airport - I had to ask the driver (which is the owner) to please slow down after riding another cars rear end on the freeway going 90 mph in the fast lane, appeared to have been drinking, went out the lane, gripping steering wheel both hands looked like he was going to fall asleep. Car seat was filthy. Poor communication. Please keep yourselves and family safe and do not reserve with this company. SNA needs to remove this guy under shuttles on their website. read more

We used Airway One Shuttle's service 3 times. The first time was to go from SNA to the Clarion Hotel. I wanted a service that offered a car seat for my toddler. The car seat was clean and the driver secured it. He got us safely to our hotel. The next morning, we got the same driver to take us to Disneyland. He showed up a couple minutes early and drove us straight to Disneyland. The driver was friendly and made the ride pleasant. I thought that was the last time I would need to use their services since I was meeting up with my family that night and my family members would be able to drive me and my toddler around. The morning of my birthday, the person who was supposed to be taking me and my toddler to the airport decided to make a poor choice and drink about half of a huge bottle of alcohol. I was 5 months pregnant and had a toddler and did not feel safe being driven by someone who was clearly under the influence. I stayed up for hours trying to find a car service that offered car seats. Airway One Shuttle came through for me even though it was super last second. The same driver came to pick us up a couple minutes early. I am forever grateful for that driver and Airway One Shuttle for not only driving us all over the place but for ultimately keeping me, my toddler, and my then-unborn baby safe. read more

Rude Rude Rude! Asked for pricing from Orange to LAX for one person, one way. Was quoted $85.00 When I laughed and said that "Uber is cheaper than that", he hung up on me. Way to get new business buddy! read more

Do not book. I received a call where I canceled the service with no problem. A day before the flight, I received a confirmation text which I wrongly assumed was from the actual service I booked. When I received a confirmation text from the booked service, I immediately called Airway to say this was canceled. The person on the phone hung up on me and then had the nerve to text me that I confirmed via text and they didn't care about the cancellation but I didn't have to lie. It was so unprofessional and childish I was shocked. I texted back that there was no reason to call names over a misunderstanding. The response, "what, you want us to call you? Stop texting us". No apology or recognition that they were out of line over a mistake they made. Do NOT spend your money here. I don't care how "cheap" they are, their lack of accountability and professionalism is off the charts. I know teenagers who have more maturity than people at this company. Pay attention to the other one stars and you will see there is a pattern. read more

If you want a shuttle service to count on, you've come to the right place. Robert picked up my family and I at LAX (which is always a nightmare). But it was easy to find him in the transportation area, plus he was right on time. Our family of 7 is a lot to handle, but he helped us with our bags and we were on our way. The van was clean (which I appreciate since I've been in many that are less than sparkling) and our ride was quick. It was easy to book online and everything went smoothly. 10/10 I would recommend to all. Thanks Robert! read more

My wife and I needed transportation from Anaheim to LAX. I found this service via google. They were punctual, arriving at the time specified (7:30 A) and getting us to LAX in a little over an hour . The van was clean and the driver (owner) was professional. We highly recommend AIRWAY ONE SHUTTLE for getting to and from airport to Disney. read more

I inquired about pricing a few months ago, I never followed through on anything, yet today I received a text message confirming a pick up for tomorrow. Of course I was confused, they sent me a form showing all of my information. I stated that I had just been getting prices and asked to make sure I wouldn't be charged anything. Of course I went back to my original email and saw that nothing would be confirmed until I paid, which of course I never did, that was confirmed through the text. I apologized for the confusion (even though I did nothing wrong) and the response I got back was absolutely disgusting coming from a company. I am so glad I never did follow through with booking them, but my god, don't be rude to someone because YOU screwed up. Take responsibility, don't act like a child that's not getting their way. If this is how you treat people then I fully believe these 1 star reviews and it looks like you deserve a lot more than that! read more

I made a reservation online with Airway One Shuttle and was very impressed by the service. We arrived at John Wayne and were taken to the Disneyland Hotel. Our driver was very professional and friendly. He arrived on time and provided a car seat with no additional fee. We will definitely be using Airway One Shuttle again! read more

Wonderful shuttle company. Not only were they one of the cheapest options from John Wayne airport to the Disneyland Hotel, they were also very good in communicating, and were right where they were supposed to be both ways. On each trip, they were texting me with pickup details and confirmations, which I appreciate: texts are just the most efficient way to send updates, quick and easy. read more

Extremely happy with everything. They arrived to pick us up early at home and pick up at the airport was smooth with no issue. Their price was the best I've gotten around Anaheim area. I highly recommended this company. Very reliable and professional. So happy I found them :) I will definitely use them again read more

The actually transportation service provided was excellent, but the billing is less than desirable, even fraudulent. I paid over the phone for my trip the day before and the office ran my credit card information with a Square for the proper amount. However, later that day, the office ran my card again for the same amount with a Square, thus double charging me. This did not come to my attention until after my trip. I attempted to contact them regarding this but had to leave a message and never received a return call. I then filed a dispute with my credit card company for the fraudulent double charge. Merchant responded by sending my credit card company copies of both Square receipts from running the card twice. I contested that with my credit card company, as I only had one reservation for a one-way trip on that day for the amount of the original charge. Merchant then sent back to my credit card company that I had failed to comply with the cancellation policy and hence the second charge, which was for a non-existent trip or reservation. I am still having to deal with now over 2 months later. read more

Made a reservation from John Wayne to Disneyland with Airway One! We used the online service which was easy and convenient. Our driver arrived on time and was really nice! Definitely would recommend Airway One. I'd rather use a small business rather than a big chain, much more personable! read more

We visited From Scottsdale to go to Disneyland and reserved a shuttle To pick us up from the airport. The prices were very reasonable. I was so amazed that as soon as we came outside of the airport our shuttle was waiting for us. The driver was very respectful and told us about the different kind of places to visit. Thank you for an amazing experience. read more

I called to find out the price from Brea to LAX and back. The man gave me a price for private, saying that was all they had for one person. Then he hung up on me. Needless to say I won't be using their service. read more

I highly recommend , The drive is the best. Curtious,on time,and safe driver. Great for business and family plenty of room.

They were to pick us up at 7:15 am! The driver called and said we must be ready in 5 minutes because it was pouring rain and traffic was heavy. This was at 6:55 am . Was not raining and traffic was very light. He never said good morning or even acknowledged we were there when he picked us up or dropped us off at the airport. Started our vacation off lousy. Same driver picked us up when we returned and we asked one more time where he was parked. His reply was, I already told you once. Well, I had enough and told him what we thought and he never apologized or said one word. As he dropped us off at home and during our ride there and back he never said a word but acted irritated for what reason I have no idea. Never again will I use or even suggest anyone use this service! We are senior Citizens and were treated as if criminals! Just called to complain and the same driver answered the phone and may have even been more rude then when he picked us up! He`s not the owner he says but won`t put you in touch with them! read more