The technician was very nice, and professional and did a great job but the bill was extremely high for a 30-minute job 269.00 for 30 minutes is insane but so far the unit is heating like it supposed too and I hope it stays that way. The service quality was great it just pay per hour I disagree with. The price could have been way better. read more

While I've used these guys for a couple of years and actually bought their recommended Bosch heat pump in 2022, they can sometimes significantly over price parts. I have them service my units spring/fall...this spring during inspection the tech (all their techs have been very professional) suggested we replace the capacitor on the older unit, seemed wise. So this capacitor was a simple plug and play. The rub, I get the bill and they charge $420 for the capacitor! So, I check the web...the part cost $20...other people charge $175 to come out and install. Mind you, the tech was already here, with the part on the truck...and I spent well over $15k with this company over the last 4-5 years. So I call and question the charge, they tell me it fair and industry standard, which from other quotes, it's at least 3-4x higher. So I get a call from a supervisor, Jose...he's got an attitude and tells me, "do you want me to come out a take the capacitor off!" Extremely unprofessional. So, do I work with these guys again? Don't know read more

Cody was Quick, professional, provided other insights, clean work site, walked you through what to be expected and personal. I would recommend Airstream. read more

Had a simple electrical repair that I didn't want to try myself. YouTube videos showed it was a five minute fix and in hindsight I should have done that. I was able to get an appointment the next day. Technicians were professional. On the downside, it was considerably more expensive than others would have been had I just waited another day (even with their loyalty program discount). Then a few days later they sent me seven texts at 6:36am begging for reviews on social media which woke up my family for no reason. I was drawn to the family business idea and I'd use them again in a pinch, but they would not be my first call. read more

Super friendly staff. Great to work with. Up front with their pricing and definitely not overpriced, like half the other companies in the area. I've used them twice already and will definitely use them again, when the need arises. read more

I've used Airstream for a Tesla charger install including running new electrical lines and also for HVAC maintenance and repair. Both times I've worked with them, they've been super professional, fully transparent and open in communication and done great work. Both times they have responded quickly and had the work completed in a timely manner. Their pricing is fair their people are friendly and the customer service is great. I would recommend them hands down without hesitation. read more

Excellent customer service and professional installation! Quality people. Highly recommended!!!!

Very happy with Airstream servicing our HVAC unit, friendly voice when I called for service and the tech did a great job.

12/11/23. I used Airstream previously. The company is a bit pricey, but the service was good. Now my opinion of Airstream has changed - it appears as just another bait and switch company. My family paid for a HVAC tune-up for two units. After inspection (I'm not sure what more there was to it other than a visual and some measurements, and tracking debris throughout the house - the tune up part was never explained), Jerry the Tech told me there was "pitting" on an electrical contact. He recommended a service package of over $1,100 which would include replacing the part. I told him that I wasn't interested in a service contract and he offered a "band aid" (Jerry the Tech's words) of $385 which would include the repair. Jerry the Tech also said he could conceal some exposed wires on my unit, but he would have to charge me at least a service call. Wait, aren't you already at my house? Oh, and that's in addition to the tune up fee. Jerry the Tech showed me a picture of the "pitting" which I identify as simple corrosion. I guess I'm an old, out of touch geezer with an electrical degree, but all of this sounded really sketchy and overpriced. In fairness, I called Airstream and said I wanted to complain. As a business owner, I'd welcome customer feedback and the opportunity to do right. The front office listened, offered no explanation, then placed me on hold for a supervisor. After a five minute hold I hung up. "Cody" called me back, wanted me to repeat the story, and I declined. He sounded like a really nice guy, but Airstream has some work to do. Customers are not piggy banks to rob. Honest work for honest pay should be the rule, not the exception. Why do service trade companies always come with a "catch?" I'm sure these are all nice folks and are kind to small animals, but I won't be using Airstream's services again. I do not recommend this company. And for Pete's sake, please Google "HVAC Maintenance Plans and Service Contracts" before shelling out $1,100! Caveat emptor, baby. Now, will Airstream respond to this review with positive changes, or with an attack on the customer? read more

The lady who answered the phone was very cordial and made me feel comfortable and appreciated. The response time was not bad at all... within 2 hours of my call on a Friday afternoon, the service tech was at my home. He did a very good job fixing my problem. However, I cannot figure out why 2 hours of work and minimal parts needed should cost me $1360. That seems a bit ridiculous! Twice I mentioned being surprised about the cost and the tech was not forthcoming at all about why it should cost so much. The price gouging soured an otherwise good experience. read more

Seriously? Why should I give you your competitors quotes? That's not very ethical of me, nor fair to them since they gave their "best" price without having to play games. You were given a chance and you were way overpriced compared to others Work has already been completed- at $910...(because I added an extra switch) You can stop calling me now. It's disingenuous...as is any complement that ends with, "However", Work was good, just not market competitive for me. read more

airstream was amazing both with the communication and with the execution of the services we requested. The technician was friendly and knowledgeable and very helpful with training. read more

This company is the best! 3 years ago after a bad experience with another company sent by my home warranty company who charged me a lot of money and did not fix my unit. Airstream was recommended to me, they came out quickly and fixed the problem quickly, and stayed to make sure it was working, and I've used them for the past 3 years and have been SO happy! Affordable, dependable, responsive! So now, my very old unit finally died and they put in a new unit in less than 24 hours. Can't beat them! Helped with financing. Joseph was our installer and he did such a great job explaining everything. Jose was great too, he came out and inspected my unit, gave me all my options and got the ball rolling to get me a new system. SO FAST! I use them for routine maintenance, haven't used any other services but if I needed any of them, they would be the first company I would call! read more

Airstream Services is great! They are clean, thorough, very professional, and friendly (in person and over the phone). I could have saved a few dollars hiring someone else, but the peace of mind of knowing that things were done right, and having no last minute surprises or up-charges, has no price! Here's what they did for me: Upgraded a panel, Installed two EV chargers, Took care of permits, Contacted the electric company, etc. They were very professional and completed the job quickly. I'm so glad I chose Airstream Services for this job and I plan on using them on the future - I feel I will not get ripped off. read more

The technician claimed that our unit had too much freon and charged us $377 to "recover" it. Shortly after, he tried to convince us to replace the unit without providing a valid reason. We didn't agree and called another company. The new company found that the freon was low, cleaned the coil, and the unit is now working fine without needing replacement. It's frustrating that many companies train their technicians to be more like salespeople than actual techs who can diagnose and fix units. Beware of this company. read more

Prompt, knowledgeable and professional. I'm keeping their number for future needs! So glad to have found them!

Airstream is a fantastic company. Everyone I have worked with is friendly, knowledgeable, and expertly explains what is recommended. Today I had 2 inspections for electrical and plumbing systems. I appreciated the thorough job and recommendations. I look forward to working with Airstream for many years. read more

Jerry was very professional and knowledgeable. Couldn't fix issue on first visit but was back the next day with ordered part. He even proactively submitted the claim to warranty and we didn't have to lift a finger. Excellent service will definitely use Airstream for any future needs! read more

I have never been disappointed with this company nor it's employees! We started being customers in 2017. Airstream has been consistent in their customer service. I appreciate their excellent communication! read more

Hi Gustavo, Yes you did refund the original fee and provided a new quote. However, the information here is accurate. The original quote was provided as stated previously. Your Customer Service professional advised me that the information provided may have been miss quoted but it is what provided. There may be a training issue or something else. My experience is what it was. Keeping it honest. Others experience may lead to different results. I say find out for yourself and communicate what you find your experience to be! read more

Prompt, professional, and reasonably priced. Free VIP member sign up which discounts dispatch and diagnostic fees.

Very friendly, organized and helpful. Have been using them for over a year now. I would recommend.

The folks are nice, friendly and responsive. However I've found they seem to charge 30-40% higher than most others I've dealt with. Based on their fees I give them 3 stars. read more

Quick response and appointment the following morning. Tech was great and very informative. I would hire them again anytime but hope to only need them for routine maintenance going forward. Thanks Airstream! read more

Good communication with company and technician. Tech arrived right on time and checked the panel. Also let me know of other available services. read more

Prompt service and reply. The service was professional. The price, however; was astronomical. The quote I received was easily 300% more than what I paid to got the job done. read more

Airstream installed two 220 volt plugs and electric car chargers in my garage. They were fast and extremely professional. They set the chargers up and we were very happy with how it turned out! read more

Have used airstream for several years. They are top notch. Very responsive and thorough

To be fair, Airstream has the best customer service of any HVAC company I've ever dealt with. Their techs were always in constant communication, they showed up when they said they would, and answered all questions. BUT...you're going to pay for this service, and I mean REALLY pay. Like to the tune of 2x-3x the rate for other companies. I was quoted almost $3K for a job to fix a residential heat pump, where the refrigerant had leaked out due to a leak in the system. That's $3K for 4 hours of work and 10 lbs of refrigerant. Take away the ~$300 for refrigerant and you're at about $650 PER HOUR (parts were covered under the HVAC manufacturer warranty). That's INSANE ! I ultimately went with a different LICENSED HVAC company (and paid less than half that) when Airstream told me how much they were charging for the refrigerant itself - they were charging $150/lb (NOT A TYPO, YOU READ THAT RIGHT !) for refirgerant that cost them ~$14/lb and for which other HVAC companies are charging ~$30/lb. I'll happily pay a REASONABLE rate for quality service, but a 1000% markup on refrigerant, that's borderline criminal ! read more

I had three different heating/ac technician come look at my AC unit and they weren't helpful. It wasn't cooling my townhouse and one technician added freon but it didn't keep my house cool. The other two looked to and both told me my unit was working fine and to call them if it doesn't, which it hasn't been. The technicians at Airstream was very helpful and detailed on what could be the problem(s) and gave me a diagnosis of what could cause my unit not cooling the house. I would definitely recommend using this company as they just don't go the easy route to fix something, but actually look into the problem to make sure what the problem is and give you options on what they can do. read more

This company is outstanding. They fulfilled their job obligations and went above and beyond. Airstream offered many options, upon my request, of ways to remedy my broken HVAC unit. They had the best competitive deals after checking with several companies that offered similar products and installation. In the end, Airstream helped me make a great decision to replace my HVAC unit and through their professionalism, quality installation, and timely correspondence they made a customer for life. And a special recognition to the installers (Adam and his assistant) for their courteous and efficient hard work. And thank you to Gus for his understanding. He stayed in good contact throughout the process. Considering I was acting with the patience of a 7 year old the night before a fieldtrip, while waiting on Christmas morning, in line to get a signature from Mickey Mouse, during a petting zoo grand opening.... Gus was able to maintain his composure and answer my extensive questions and curtail my needy attitude... (I get very squeamish when having to make expensive financial decisions). I would strongly recommend Airstream to anyone. read more

Overpriced. Knowledge lacking. If you're going to charge scale prices for service, that service needs to be on par. They send out kids that know very little. They shuffle you right on their supervisor who's gladly over white you. Try a n actual local independent. You'll get better service and value. read more

Great service. Great staff. Membership discount with great follow up and professionalism. Don't hesitate. This company is in it to win it.

Still having problems with the AC unit after the one year warranty expired. I've been told the unit is not up to the standards for the size and quality of home. read more

Very friendly staff! I think we may have gotten a tech that didn't have as much experience as others in the company may have. We were initially told nothing was wrong with our AC unit and so we then requested a bi-yearly tune up, within a few minutes we were told something had changed, a part was broken and it would cost $1200 to replace it. We did end up using a different company, which we knew the owner personally, for our needs. We were told by the second company that our unit was fine and they proceeded to do a tune up and our AC unit was running very cool and has had no problems since, a $200 cost compared to $1200. We were initially disappointed and frustrated with our service that Airstream provided, a potentially unnecessary and expensive one, but when I called to discuss it they went above and beyond to make it right with us, offering to refunding all of our money. Again, I think we were a rare case of not receiving quality service, and the office staff was very professional about it. read more

We had such a wonderful experience with Airstream today! We had a leaking unit and placed a call to request a service call. Gus was able to come out just a few hours after I called. He was amazing to work with, thorough and so informative! We will be using this company any time we have a problem and won't hesitate to recommend Gus and his company to our friends! read more

Quick response in peak season. Very knowledgeable and willing to go the extra mile to get parts under warranty even though I didn't ask. Reasonably priced quality service with a smile. I won't call anybody else. Thank you!! read more

Great! Was here early and walked me through what he was servicing. Totally fair price. Highly recommended!