This is my third review of Airstream Orange County. The first review was quite favorable regarding…read morethe sales experience. The second article I submitted was very negative; and I still have to hold to my remarks. However, I will confess that I was rather frustrated and disappointed; and by luck of the draw, I ended up with an Airstream vehicle that was not up to the Airstream standard. By default; I realize every now and then there is going to be a bad apple in the bunch; or in automotive vernacular, a lemon! Since that time, I have cooled off quite a bit; and accepted my fate. I now own an Airstream Ridgeline; which I have used daily for the past six months or so. (I live in the Ridgeline full-time with my dog.) Having acclimated to the RV lifestyle; I have come to realize that the use and stress on the equipment is much greater when you live in the vehicle full-time; than someone who takes a trip four or five times a year. Even with the heavy use on the camper; I have only had one repair needed; which was probably more caused by operator malfunction; then by a defect in the workmanship or materials. So I wanted to write this third review and say that I am very happy with the service and effort put forth by the staff at the Orange County dealership. My sales representative is Bobby; and he has become a good friend. On his own time, and at his own insistence; he drove 20 miles after work and spent over two hours with me to get me situated after the malfunction that I mentioned above. Robert in the service department; has been flexible and communicative; and has been very courteous. Also, Candace has helped me a great deal with warranty information and insurance matters; which saved me a lot of hassle and time. It's too bad that I had a difficult experience; but, it wasn't a lack of sincerity or effort of anyone on staff at Airstream Orange County. This review is probably not the place to make the following comment; but I want to give a shout out to Matt and pray that he is doing well in his present challenges. Thank you, Bobby, Robert, Candace and all the staff at Airstream Orange County for your professional and courteous service.

Must give a massive shoutout to Ole and Jesse at Airstream Orange County! I came in on an…read moreappointment for an electrical issue, and they took total care of me, answered all my questions, and made sure that I understood what was happening (my truck seven-pin was on the fritz) with my brake controller. Friendly, helpful, attentive, and a lot of Americans could learn from their quality customer service. Thanks, fellas!

This shop could not have made buying and selling a camper any easier. I bought a used Lance…read moreslide-in a from Galaxy a few years ago. They were willing to negotiate, patient when I picked it up and took time to explain all the systems to me. In addition, they gave me the peace of mind knowing they'd help if I had any troubles (which I did not). When I was ready to move on to another camper, they took my used camper on consignment and sold it in weeks. This is a locally owned, zero hassle shop. I highly recommend this team.

We had researched and looked at a variety of trailers RPod and Grand Design. After positive…read morefeedback from friends and neighbors we turned our focus to Lance trailers. The quality of the build, smart and thoughtful design and the corresponding retention of value resulted in our scheduling a trip to the nearest Lance dealer, Galaxy Campers in Ontario. We had heard great things about David, the owner and Miguel, the sales manager. From an initial phone call to David and two subsequent visits where we met David and Miguel we experienced friendly, professional assistance without any pushiness. We ended up placing an offer to buy a new 2024 1875 model at an outstanding price. We negotiated some upgrades, an extra solar panel, two 300 amp hr lithium batteries and an E2 weight distribution anti sway hitch. They were able to complete the upgrades and we closed the sale today. Miguel went over every aspect of the trailer's design, controls having us interact to see firsthand how the controls and options worked. Thorough not rushed and addressing all our rookie questions. David dialed in the rear view camera and corresponding monitor so we had a perfect rear view as well as explaining all the steps in hitching and unhitching the trailer. Again I participated instead of just watching the steps involved. It's the little things replacing a tiny cotter pin with a larger one for ease of use, Paper work was efficient, both David and Miguel made sure I had their cell numbers for any later questions. Great product, great service and value and supporting a second generation family business just puts the icing on the cake. Our first trip, back to Oceanside, went flawlessly. David answered a call from us when we questioned the battery disconnect off setting after arriving home. Great people to work with!

We purchased a used RV, first time owners, and came here for service on our 2022 Forester 2401 MBS…read more We did a lot at this first visit: 6 new tires, adjusted Slideout, reinforced the ladder, added another solar panel and new controller, resealed the roof, and a lot of miscellaneous items. We also spent a lot on this initial service, but we felt very satisfied with the quality of work done and overall value. Jeff and his team know what they are doing, and they do a very professional job. He gives good advice on what is and is not a good idea to fix/alter, and he is very customer oriented, making sure things are clean and working as they should, and even threw in complimentary items during the service like a replacement cover for our awning arm he happened to have, moving my fridge to gain a storage space for my long pans, adjusting my shaky rear view mirror, etc. The quality of the work here is great, everything works well and I like that he did some more service items that were really needed (!) like flush my hot water tank- it was so full of white scale! He also works with the insurance companies to fix things that are under warranty and makes it happen in a reasonable amount of time, as much as he can control. We were looking for a good RV service provider for our "new" RV since we plan to keep it for a long time. We definitely have found that service partner here in Jeff's group. They are so knowledgeable and experienced, and he is so reasonable and easy to work with. We highly recommend this business and will definitely use it in the future. Note: If you have to wait for an appointment, it's worth it. The business is popular for a reason, and it's not like other places you hear about where they keep your rig for months and leave you hanging. If they are waiting for a part, they call you when it comes in and take care of you when you bring your RV back in.

I stand with everyone else. This place works with you, keeps you informed. The staff is great. I…read moreuse the dealer once. What a mistake. This place is 1000% better. Much friendlier and professional. I really recommend this place. The reason it takes a while sometimes is getting the parts. But, they got it done. This place is very reputable. Use them. They take insurance.

I highly recommend Jacks mobile RV services. Lisa has been…read moresuch a big help. She was very informative and her communication was awesome! She helped me locate the part that was needed and had the technician install it right away so I can get my family back home safely! I'm very pleased with their service!

I hired this company to diagnose an issue with my RV slide and paid $200 for the service call…read more Their conclusion was that the motors needed to be replaced, and I was told they would follow up with a quote for parts and labor. Instead, I contacted BAL, the manufacturer of the slide system, directly. BAL recommended a retrofit repair kit as the proper fix, which I purchased myself for $160. That kit includes two new motors. Once I had the OEM-recommended parts, I asked this company for a labor-only quote. After multiple follow-ups, they declined to even provide one, stating their technician "has not had good luck" with these retrofit kits and that they were not comfortable performing the repair. That's the part I find most frustrating. The retrofit kit still involves replacing the same motors they originally diagnosed as failed. If they were not comfortable performing the manufacturer-recommended repair, that should have been disclosed upfront -- before I paid for a diagnosis and spent time sourcing the solution myself. I appreciate their honesty in ultimately admitting their limitations, but that honesty came after the fact, not before. In the end, I paid $200, got no repair, no quote, and no clear path forward until I handled it myself. Future customers should ask upfront whether the technician is experienced with their specific slide system and whether they are willing to quote labor separately before paying for a diagnosis.

Excellent service at a reasonable price. Kevin is very knowledgeable and willing to share advice…read moreand recommendations along with his workmanship.

Kevin showed up as scheduled (skylight replacement), was communicative, friendly, and…read moreknowledgeable. I will be using Kevin's services in the future for sure.

Aaron MOBILE RV was honest, best quality and price was so fair. I recommend all to have work on…read moreyour RV repairs. His professional skills and knowledge were very on point. Enjoyed speaking with his staff who was very knowledged and courteous on my RV needs. I will now and future continue to have Aaron assist me with my RV repair. recommend Thank you AARON'S MOBILE RV SERVICE.

We've had Aaron work on our RV twice. A repair to roof and new sealant on roof. He is very…read moreefficient, professional and nice to work with. We highly recommend his service.

Came back to Tinno's again after 7 years. After renting on other platforms, I got tired of their…read morecorporate bullpoop, and policies that favor the owner. I'm sorry that I used them in the first place. Tinno has been doing this for a while, his fleet has grown and his experience shows in the service he delivers. Responsive to request, directly deal with the owner forget those other share platforms and go direct. No red tape, clean units fully stocked with the essentials. When I say essentials I mean for the setup itself. Latex gloves and top of the line dump hoses makes it so easy. The airstreams themselves are beautiful in and out. I highly recommend him, you won't be sorry. Don't be discouraged by the other posts. As a business owner myself, I know it's impossible to make everyone happy. Some people are just stinky-butts no matter what you do. This guy is good.

Still here, still at 1 lonely star for Tinno. I would continue to recommend you RENT ELSEWHERE…read morePEOPLE. My experience renting from Tinno was literally the worst business experience I've ever had. I have always conducted myself in an honest manner. In this case, I was very upfront with Tinno about minor curtain damage (tiny dirt marks). And yes indeed there was some extra dust inside plus one small scratch on the exterior. I believe something from the road hit the side of the Airstream. The scratch in question was so small it was hard to even see. I find it dishonest and frankly offensive that Tinno responded to my review saying there were tears in the curtains (false!) and golf ball sized scratches that cost $4500 (false!). I would gladly swear under oath that these statements by him are categorically untrue. At the end of the day, I paid Tinno over $4,000 for an Airstream that retails new at $45K. The deposit he kept was $1500, a significant amount by any standards. And I had use of the Airstream for all of 9 days. Believe me folks, if you want peace of mind while on your adventure, go somewhere else because this guy has already done this at least twice now (read other reviews). Thank you for reading. I hope nobody has to experience this feeing of being picked off, not fun. Enjoy your travels people. And be safe on the roadways.

Great job. Professional work.very happy work done on my boat. I recommend highly. Very reasonableread more

Thank you Sal, I had 3 - 1/2 x2 holes in the gel coat of my…read morehaul. Sal repaired them better than new. He is a hard and honest worker and I look forward to having him help me again. He was punctual did not have any extras from his initial phone estimate. I also shopped the repair and was very happy with his pricing. Especially considering he came to my place. Thank you again, Sal.