I have been going to PSC for a couple of months and drive 1 hr 45 mins to get there. Last week I…read morearrived for my appointment about 5 mins early as they have a sign up that if you are 19 mins late you must reschedule. I was told they would be right with me. Then I was told I would have to reschedule because the person who had the key to the supply closet was on vacation. I asked if they could call a locksmith as I had driven so far to get there. I was told no they couldn't. And that I needed to reschedule. Near tears because I had driven so far I said i was not going to reschedule. I left and 5 mins later they called to say they found the key and I could come back in 2 hours. I asked could I just come now because no patients were there but they said no. So I agreed to come back in 2 hours. in about 5 more minutes I got another call saying I would have to reschedule because the person who verified insurance had not done it yet and had taken the day off. After posting on their website I was contacted by someone who said they were sorry this happened... but I could reschedule. I explained I was on Social Security. I don't have money to drive back and forth over 100 miles each way. When I asked if they could reimburse me and then I could reschedule she said she didn't know. I haven't heard back from them.

Pain causes people to be irritable at times and I have certainly been irritable with Paige…read more However, she is always professional and treats me with respect. I haven't always been pleased with this office because in the past the staff were quite rude and treated the patients as addicts. They have made some recent changes and the staff are so nice now! I really like that the staff and Paige and Dr Harper explain things!

On both of my visits I was seen on time! The staff is very…read morefriendly. One man was turned away because he didn't have the required mask. He was rude, and I felt sorry for the people who had to deal with him. But they remained polite and tried to be helpful. Once again Breann Hart explained what was going on and how I needed to treat the problem. This is the second time she has helped me, resolved the issue and caused the pain to stop. A huge thank you!!! A huge thank you to all of you for working during this difficult time. I noticed a couple of people not only stepping past the marked spot on the floor but leaning over the counter!! It must be very frustrating yet you remain friendly and professional.

I was scheduled expecting to see the orthopedic surgeon, but my appointment was changed to a…read morephysician assistant without prior notice, and I did not see the surgeon. After reviewing my medical record, I noted documentation stating that "her symptoms seem to be out of proportion to her complaints and presentation" and that I was "agreeable" to the plan of care. This characterization was not communicated to me during the appointment and does not reflect my experience of the visit. I expressed concerns about my symptoms and pain and was in visible discomfort, and I did not provide agreement beyond acknowledging the information presented. As a patient, I left feeling that my concerns were not taken seriously and that I was not fully cared for. I expected clearer communication, accurate documentation, and greater transparency from a spine center.

This is an dishonest business that will rip you off. The office manager will charge you $40 instead…read moreof your $20 co-pay, claiming it's because you haven't met your deductible. Then she won't file with your insurance company. That results in you losing the $40 when your deductible is met. This happened twice. I had to call her 5 times to get half my money back. Don't use this business. The manager is unethical.

After moving to Longview, I was introduced to the Decompression Clinic and saw immediate results…read more My back and neck always feels better after regular visits!