Called them on Friday and they showed up on Monday earlier than promised. They correctly diagnosed…read moremy issue and came back as soon as possible with the proper parts and now my Trane heater works once again. Good people, locally owned family biz. What more could you ask for? I don't want to see them again any time soon but if my heater ever breaks again they're the first people that I'll call. Highly recommended!

Friday evening A/C problem, so we called Streamline. Immediate answer by the dispatcher, gave us an…read moreestimated time and the name of our technician. Angel called within 10 minutes and was at our door less than 30 minutes later. He had great questions and we quickly made our way to the indoor air handler. Again, a couple of straightforward questions about what we were experiencing and he zeroed in on a frozen coil. Had it fixed and found the source of the problem freeze problem within minutes. No one wants problems with heat/air units, but they happen. When they do, call Streamline Services and they will absolutely take care of you and your home. Can't recommend them enough.

Streamline installed my inline water heater and has done my annual inspections (plumbing,…read moreelectrical & AC) for the past few years. Everyone that i've dealt with at Streamline is polite, and the technicians that have come out have been very thorough and courteous. I have never felt pressured by their recommendations if they have any and anything I can't or don't want to take care of is priced fairly.

I recently had RDU Plumbing replace a mixer valve in my hall bath. Brian was responsive, on time…read moreand also the quote to replace was very reasonable. He also went the extra mile and replaced the toilet seat I had purchased to replace myself in the same bathroom, without charge. He gave me a quote to remove my current garbage disposal which is reasonable. I will be calling him soon for that work. I highly recommend his services.

Does not service attic installations of water heaters.read more

Very disappointed with my recent experience with this company. That is why I changed my rating.read more

This family owned and operated business have been our go to air conditioning and heating service…read morefor 25 years. We have never been disappointed and highly recommend this company for any of your needs. They had serviced our old unit for more than 23 years until it finally gave out and we purchased a new unit and had them install . We are very grateful to them for their years of professional and competent services.

They were bought out by NearU in 2022 and are now private equity owned high price poor service…read morecompany. Full review... I would not recommend Ideal, and I will never use them again. Based on my experience, their pricing is excessive, their explanations were not credible, and they did not stand behind their installation. In November 2024, Ideal installed a Trane XR14 for about $5,500. It did not make it through more than one cooling season before developing a significant coil leak requiring replacement a few months out of Ideal's labor warranty. There were red flags early. Within 72 hours, they had to come back multiple times. Ideal tied the new AC coil drain into the existing furnace drain line. After that, the original furnace drain trap connection leaked (photo). I told them I believed the old glued joint was disturbed during install as they moved it to tee in the new line. Since the joint was old, I offered to split the repair cost, even though the problem appeared immediately after their work. Despite photos, Ideal required $150 to send a tech to diagnose and quote repair. They quoted about $750 to replace the drain trap, P-trap, and tee. Their own technician said parts were under $75. I looked up the parts: part 20171701 was about $16.72, and 3/4-inch pipe, P-trap, plus tee is under $20. That quote appeared to be hundreds in labor for a small PVC repair. A licensed plumber fixed it for $100 in under 30 minutes, including a new OEM drain trap. To me, that is not standing behind your work. That is charging a lot for something that appeared to result from the installation. The unit was serviced by Ideal in August 2025 before it went out of warranty and was seemingly fine. On May 3, 2026, when I turned the AC on, it was short cycling. Ideal found a "significant" coil leak. The Trane part was covered under warranty, but Ideal wanted about $3,200 in labor to replace the coil (photo). They claimed it would take two people a full day. For comparison, I received competing quotes for the same work -- drain, swap coil, replace dryer, nitrogen test, vacuum, and recharge -- for $1,200 and $1,500. After I pushed back to service manager Mark, he reduced the quote to about $2,000. Ultimately, another licensed HVAC technician replaced the same warranted Trane coil, IN ADDITION TO my blower motor, for $1,200 total in 3 hours by himself. There are still good companies who charge by the hour vs inflated flat-rate prices. During my call with Ideal, I also discussed my blower motor. Ideal previously said it had shaft play. When I said my regular HVAC technician could replace it for $429 including the part, Mark chuckled and called him a "hack." He said the motor alone was close to $1,000 and suggested I would get a non-OEM cheap Chinese motor with the wrong speed that would not work. That did not hold up. The OEM Goodman motor part number is 0131F00041S. It is nowhere near $1,000. Ferguson HVAC Supply quoted me $88.97 for the OEM Goodman motor. The OEM motor pulled from the unit is made by Zhongshan Broad-Ocean Motor Co, in China. The motor Ideal claimed would be a cheap Chinese knockoff was replaced with a verified OEM Goodman motor, also made in China. When my technician removed the old motor, he found zero shaft play. I still have the motor and a video. Based on all this, Ideal's pricing and recommendations should be questioned carefully. In my opinion, their quotes were inflated compared with actual parts costs and other HVAC labor quotes. Customers should verify any major repair recommendation or part-price claim before agreeing to pay Ideal. Lastly, the timing left me with serious questions. Ideal serviced the unit in August 2025, before the labor warranty expired. When I turned it back on May 3, 2026, it short cycled and Ideal diagnosed a significant coil leak. I cannot prove what Ideal knew in August, but if the leak was present or developing then, waiting until after the labor warranty expired would obviously benefit Ideal financially. That timing and everything above destroyed my trust in this company.

Do NOT trust this company. They installed our system and less than 2 years later, it started…read moreleaking refrigerant. They sent a technician out who "couldn't find" the leak and wanted to charge us almost $1000 for a nitrogen test, the standard for our area is $200-$400. They promised a free leak check before they made us do the nitrogen test and then changed their mind and said they could only stand by what they promised if we signed up for their maintenance program. We found an honest contractor who found the leak in 2 minutes and charged us less for the entire repair than Ideal would have charged us just for the materials. They were literally 3x more expensive, with HORRIBLE customer service to boot. Save yourself a headache and avoid Ideal Services.

My AC wasn't working so I called Andrew around 5pm and he said he could come over the next day at…read more8am (which I was thrilled about). But when I texted him the error message on my HVAC panel he texted me back and helped me to get my system up and running on my own! I will be using his company exclusively from now on! This kind of service is very hard to find and I'm grateful to have found his company. Update: My AC fix only lasted a few hours so I texted Andrew back (after midnight) and he showed up at 8am and by 8:15 the AC was blasting. His fee, including parts, was VERY fair & reasonable.

Response time within 12 hours. Very good in diagnosing problem with heat pump. Had parts on work…read morevan to complete job and restore unit. Very courteous and highly recommend .

Phil-N-Great saved us from a $10,000 mistake. Our AC compressor went out not long after we closed…read moreon our first house, and the first company we called told us we were looking at either a very expensive repair or a full system replacement. The unit is only nine years old, and as first-time buyers we had no idea whether that was normal or not. We called Phil-N-Great for a second opinion and they took a completely different approach. Instead of just handing us a quote, they got on the phone with the manufacturer and found out the unit still had warranty coverage. Then they walked us through getting that warranty transferred into our names, which nobody had told us was even possible. They also ordered the part on a Friday before everything was finalized, so it was ready to go and installed by Tuesday instead of us sitting in the heat waiting on shipping. We paid a fraction of what we'd been braced for. They're a small family operation and it shows in the way they treat people. If you're a new homeowner trying to figure out who's shooting straight with you, call these folks. Highly recommend.

Avery from Phil N. Great did a great job for us at a fair price. He explained what he was doing…read moreand answered all my questions. We are cool again! Thanks!

We had the most amazing honest service from our technician. We booked a system maintenance visit…read morelast week. The service technician not only cleaned our system as part of the maintenance contract but also adjusted our Freon. The education we received from our technician on indoor air quality and how to keep our system running more efficiently was worth the value alone. I will definitely be contacting them again in the future. Looking forward to our fall maintenance. Thank you Air Innovations!

I've been using Air Innovations since they first installed my heat pump in 2013. Absolutely A+…read more Honest, responsive, I NEVER worry about them trying to scam me, Travis was super patient when I was buying the system (first time homeowner terrified of such a huge purchase). They don't try to pressure me on additional services; I do the annual maintenance plan and they come out and sometimes they see something and recommend something proactive, and I say "I'll wait this time, but remind me next time" and they are fine with that. Have never had a problem getting them to come out and diagnose when it was hot as hell and the AC drain clogged up or a fuse blew. When I was getting quotes, my uncle said "go with your gut on who you think is the best company" and I was not wrong.