Very disappointed with my recent experience with this company. That is why I changed my rating.read more

This family owned and operated business have been our go to air conditioning and heating service…read morefor 25 years. We have never been disappointed and highly recommend this company for any of your needs. They had serviced our old unit for more than 23 years until it finally gave out and we purchased a new unit and had them install . We are very grateful to them for their years of professional and competent services.

B&T is always great to deal with! They saved our ass about 10 years ago, maybe more. Our system…read morecrapped out the day before the temps were supposed to drop 50 degrees with snow possible. The tech came out in the morning to troubleshoot and it turned into an autopsy. It was toast. After a brief discussion we decided to replace the whole system. The team showed up early in the morning and began the install. One team member had to drive to Charlotte to buy a major component. They brought in an electrician also. My driveway looked like a construction site for while. They got the new system up and running late that afternoon, just as the first snow flakes began to fall. They have been responsive to every call I've made to them and have maintained the system well. We had a circuit board fail about two years ago. B&T came right out a swapped it out. The system is still running strong. I have confidence in B&T. I will be their customer for life.

I PAID $570 FOR 2 LBS OF REFRIGERANT…read more I approved a quote for a $99 service call. I ended up paying $570 for 2 lbs of R-410A refrigerant. Service technician was good and professional, but after service inspection he showed me a quote for an additional $89 in labor and an estimate of $359 for 2 pounds of refrigerant there was also a gas/trip fee of $17 that I didn't notice. I approved the refrigerant, but I didn't realize I was approving $89 in additional labor. I also didn't realize I was approving $17 Gas/Trip-Truck/Administrative Fee I called and talked to owner, Aaron. He removed $17 fee, but refused to remove additional $89 labor fee. He threatened to put a lein on my house if I didn't pay. He also informed me there would be a 10% late fee if I didn't pay within 10 days, and threatened an additional 10% for every additional 10 days thereafter. I don't think that's legal, but I payed. BOTTOM LINE - I PAID $570 FOR 2 LBS OF REFRIGERANT Note: there's also a 4% service fee for credit cards Please do your own research, but this is what I get: For a qualified HVAC technician to supply and install 2 lbs of R‑410A refrigerant, a typical cost is: $100-$200 total for the refrigerant itself at common installed rates of $50-$100 per lb. Many HVAC companies also charge a service call/diagnostic fee, so the final invoice is often $150-$350+ depending on your location, time of service, and whether leak detection or repairs are needed.

I used Hays hvac for a rental property in chapel hill. I was…read morereferred to them by my local contractor in Rolesville that doesn't serve that part of the triangle. What a great company. They were friendly and accommodating starting with the office staff and finishing with the service tech. He was friendly. Knowledge and efficient. The pricing was very reasonable. Highly recommend using them in the chapel hill and Durham areas

Jose resolved a recurring issue with our furnace that stymied another HVAC company for several…read moreheating seasons. Our former service provider tried repeatedly to identify the cause of the error code that would prevent the furnace from starting. They were fully committed to its resolution at no cost to us. Their efforts would be initially successful but then the furnace would stop running again. This season began like previous ones, furnace ran normally for days until it stopped and then would not run reliably. This year, we had contracted our service with Hay's in hope that they might be able to resolve the problem. On the normal maintenance service call, Jose identified a probable cause of the problem and addressed it. For more than a month, the furnace has run reliably (thankfully) and, for the first time, I have a high degree of confidence that the cause was identified and addressed.

We had contacted a few places that our heat was out. The only one that got back to us was Alexander…read moreServices! Derrick Bennett was the technician who helped us and he did an amazing job and got it to where we didn't have to wait long to get our heat fixed! Also look at Google reviews of this place. Don't be discouraged by the negative Yelp reviews. They are very highly rated.

After our water heater crapped out, Ray quickly came out and was so helpful. He was a high quality…read moreprofessional who worked quickly, efficiently, and kindly. Highly recommend!

Top Notch Customer Service!!!!…read more Andy (Lowe's Installation Team Member), Jamie (Sales Specialist), Justin (Technician) , Joe (Installer), and Taylor (Installer) of the IDEAL team provided unsurpassable customer service to my family. This team came through during an emergency and I'm so grateful for them all. Hands down I would recommend them to anyone who wants the job done right, by a team of professionals with great character and a company of sound ethics.

They were bought out by NearU in 2022 and are now private equity owned high price poor service…read morecompany. Full review... I would not recommend Ideal, and I will never use them again. Based on my experience, their pricing is excessive, their explanations were not credible, and they did not stand behind their installation. In November 2024, Ideal installed a Trane XR14 for about $5,500. It did not make it through more than one cooling season before developing a significant coil leak requiring replacement a few months out of Ideal's labor warranty. There were red flags early. Within 72 hours, they had to come back multiple times. Ideal tied the new AC coil drain into the existing furnace drain line. After that, the original furnace drain trap connection leaked (photo). I told them I believed the old glued joint was disturbed during install as they moved it to tee in the new line. Since the joint was old, I offered to split the repair cost, even though the problem appeared immediately after their work. Despite photos, Ideal required $150 to send a tech to diagnose and quote repair. They quoted about $750 to replace the drain trap, P-trap, and tee. Their own technician said parts were under $75. I looked up the parts: part 20171701 was about $16.72, and 3/4-inch pipe, P-trap, plus tee is under $20. That quote appeared to be hundreds in labor for a small PVC repair. A licensed plumber fixed it for $100 in under 30 minutes, including a new OEM drain trap. To me, that is not standing behind your work. That is charging a lot for something that appeared to result from the installation. The unit was serviced by Ideal in August 2025 before it went out of warranty and was seemingly fine. On May 3, 2026, when I turned the AC on, it was short cycling. Ideal found a "significant" coil leak. The Trane part was covered under warranty, but Ideal wanted about $3,200 in labor to replace the coil (photo). They claimed it would take two people a full day. For comparison, I received competing quotes for the same work -- drain, swap coil, replace dryer, nitrogen test, vacuum, and recharge -- for $1,200 and $1,500. After I pushed back to service manager Mark, he reduced the quote to about $2,000. Ultimately, another licensed HVAC technician replaced the same warranted Trane coil, IN ADDITION TO my blower motor, for $1,200 total in 3 hours by himself. There are still good companies who charge by the hour vs inflated flat-rate prices. During my call with Ideal, I also discussed my blower motor. Ideal previously said it had shaft play. When I said my regular HVAC technician could replace it for $429 including the part, Mark chuckled and called him a "hack." He said the motor alone was close to $1,000 and suggested I would get a non-OEM cheap Chinese motor with the wrong speed that would not work. That did not hold up. The OEM Goodman motor part number is 0131F00041S. It is nowhere near $1,000. Ferguson HVAC Supply quoted me $88.97 for the OEM Goodman motor. The OEM motor pulled from the unit is made by Zhongshan Broad-Ocean Motor Co, in China. The motor Ideal claimed would be a cheap Chinese knockoff was replaced with a verified OEM Goodman motor, also made in China. When my technician removed the old motor, he found zero shaft play. I still have the motor and a video. Based on all this, Ideal's pricing and recommendations should be questioned carefully. In my opinion, their quotes were inflated compared with actual parts costs and other HVAC labor quotes. Customers should verify any major repair recommendation or part-price claim before agreeing to pay Ideal. Lastly, the timing left me with serious questions. Ideal serviced the unit in August 2025, before the labor warranty expired. When I turned it back on May 3, 2026, it short cycled and Ideal diagnosed a significant coil leak. I cannot prove what Ideal knew in August, but if the leak was present or developing then, waiting until after the labor warranty expired would obviously benefit Ideal financially. That timing and everything above destroyed my trust in this company.

Friday evening A/C problem, so we called Streamline. Immediate answer by the dispatcher, gave us an…read moreestimated time and the name of our technician. Angel called within 10 minutes and was at our door less than 30 minutes later. He had great questions and we quickly made our way to the indoor air handler. Again, a couple of straightforward questions about what we were experiencing and he zeroed in on a frozen coil. Had it fixed and found the source of the problem freeze problem within minutes. No one wants problems with heat/air units, but they happen. When they do, call Streamline Services and they will absolutely take care of you and your home. Can't recommend them enough.

Streamline installed my inline water heater and has done my annual inspections (plumbing,…read moreelectrical & AC) for the past few years. Everyone that i've dealt with at Streamline is polite, and the technicians that have come out have been very thorough and courteous. I have never felt pressured by their recommendations if they have any and anything I can't or don't want to take care of is priced fairly.

Let me make this easy for you: if you're looking for residential heating & AC work, these guys need…read moreto be your first call. I've needed them twice in the past 3 months; once for my AC and again this week for my heat. Each time, I called and spoke to an incredibly helpful dispatch person who had a tech at my home by the end of the day. They were quick, courteous, and were there when we needed them. The only thing keeping them from going any higher is something that seems common in these types of companies. They seem to do nothing to combat my own ignorance. The bill for my heating service was $300, which included parts and labor. For me, that seems like a lot for what seemed to be a fairly innocuous problem, judging by the amount of time spent fixing it. But honestly, I don't do this every day. I truly have no idea how much parts cost for heating systems, nor do I understand how to fix them. It's the same situation with an auto repair tech. They could say my rotary gerder needed calibration, and that it costs $300 to calibrate. What do I know? The more these types of business can be upfront on cost (Why does the part cost so much? What does it do? Why does the entire piece need to be replaced?), the higher their rating will be.

Service not only prompt but above and beyond. Installed a nest thermostat. Quickly done. When an…read moreissue arose Sam called nest for clarification Issue was with Nest Quickly resolved. Sam is always friendly helpful and listens and responds to any concerns

Checking out companies to decide where to purchase my HVAC was a chore, but my meeting with Andrew…read moresold me on Klimatology. He was the last "company" I interviewed. Andrew was patient with all my questions and I asked plenty. When I changed my mind about the day to install, he accommodated me with trademark calm and when my bank caused a problem with my payment, he talked me down when I was losing it. The installers who came, Deniz and Abdul, were professional, courteous and very hard workers. My new HVAC has been installed and I can't wait to see if it's as great as these three men. I expect it will be. Based on my experience with them, I highly recommend Klimatology if you need to get a new HVAC.

David was fantastic! They were able to come quickly diagnose the issue, order the part and complete…read morethe repair in just two days. Definitely would recommend