I absolutely loved the work done here for monogramming some items for a special anniversary gift…read morefor my parents, so I decided to return for another gift for my Yelpies son. The quality was a little sub~par this time, unfortunately, as they mixed up my order with another item I gave them .I think the sweet person who does the monogramming that day was having some personal issues, and I appreciated the fact that she owned up to messing up my order. I was leaving for South Florida the next day, so she did redo an item I gave her, although the 1st one was unable to replace it. I never did hear from the owner, so I'm pretty sure it was not mentioned but would likely want to return, but I would probably not give them multiple items as it may be confusing to the person who monogrammed. They do have some really cute items in stock, so I would absolutely return for those cute specialty items.

Incredibly dissatisfied and disappointed in the quality of work, the lack of attentiveness to minor…read moredetails, & overall terrible experience. Read the bad reviews to determine if you want to put yourself through what myself and countless others have dealt with regarding the owner and the way they treat their paying customers. We bought two brand new bags for our two babies to use for school and we wanted their names (12 letters total) sown on the front. Took the bags in and discussed different designs with owner, Brittany, and we came up with a design for each bag. We paid for the bags and left them with Brittany and were told they should be done by the end of the week, if not we will call you and they should be ready the week of spring break. 3 weeks went by and my wife and I both called the store, sent messages via IG and emails with no response. I decided to drop (30 minutes away) by to the store to see if the bags were ready after over 3 weeks of being ghosted and no returned phone calls or updates. I walk in to an employee named Georgia who asks about our order. I tell her we dropped off a few weeks ago and we're waiting to hear back about whether they were ready or not. Georgia goes into back room and cannot find our bags. She finally finds them at the top shelf in a bigger bag and they looked like they had not moved from that spot since the day we dropped them off with Brittany, 3 weeks ago. Georgia says they will get with Brittany and have these ready for us in a few days. My wife asks me 5+ times if she needs to clarify with them the designs and color scheme to make sure they don't forget so she even reaches out to Brittany and asks if we need to go back over what we talked about some 3 1/2 weeks ago now and Brittany simply responded something like "no, all good." As predicted, it was not all good, when my wife went to pick up the bags the next day, my son's name was spelled wrong. Brittany said she would fix it, no problem. We get a call a few days later that his bag is ready for pick up. Some 4 weeks later now. When we show up to pick up my son's bag, the quality is terrible and it is off-centered. My son's name is "ONIX" she spelt it "ONYX" then unstitched the "YX" and replaced it with the "IX". It was off-center due to this. Brittany actually told me that she took all the letters out and re-stitched the entire "ONIX" off-centered meaning she didn't center it or she is lying about removing all 4 letters and starting over. Back to the quality of the bags, stitching is coming out and I pointed it out to her and she told me "not to mess with it or it would come out" I looked at her and said, these bags are for kids, they are going to get knocked around. At this point, Brittany was rattled. I think she thought we're just going to accept these bags the way they were as she told me she did not feel she needed to reimburse us for anything as we paid her to embroider the names and the names were clearly on the bags like we asked. It did not matter whether we were satisfied and that is the real reason for this review. Not only is Brittany an unorganized liar, she is also very rude and really never treated us like paying customers after she took our money. I asked Brittany why there was a delay with our bags, she said that was her fault and she takes responsibility for that. It was only then, that Brittany was starting to understand the situation here. She then, almost within 5 minutes, changed her mind and now did feel compelled to "fix" the bag and reimburse us. After leaving her store for the 4th time empty handed, I finally came back the next week to find the bag in the condition you see in the pictures of this post. Brittany never said another word to us about the bags. At one point I even asked her if she wanted US to buy a new bag so SHE could start from scratch. She said no of course and that she could fix it and we wouldn't even be able to tell there had been stitching placed and then pulled and re-stitched and then removed again. As of today, we still have not been reimbursed by Brittany or the store.

Drew and his team have always done an amazing job with the embroidery on all of our orders. We had…read moresome jackets & polos done with our company logo, and the team loved them! He always pays attention to detail and is flexible with adjustments. 10/10 recommend if you are looking for a great embroiderer.

This is my GO-TO for merchandise printing. I've been using Drew's service since I started my…read morebusiness in 2014. I get great customer service, excellent products, and fast communication. I started with printed shirts - now I print fanny packs, hoodies, hats, and more! I highly recommend Drew and his company.

Cute boutique with special items you won't find at large retail shops. I was immediately and warmly…read moregreeted by the sales associate. I found this to be very interesting since reviews claim otherwise. I though both ladies were exceptionally friendly. I originally went in to look for a 'Scout' brand bag. They have a huge selection of bags and even discounted ones - 40% off! I have recently become obsessed with their items and hoped to find a local store that carries a good selection - indeed, I did! Aside from my initial reason for choosing this shop, I was delighted to find other treasures. Astros items, fun sparkly slip-on shoes, 'El Arroyo' (Austin, TX restaurant - see photo) brand items, trinkets, wall plaques, serving platters, greeting cards and more. I was in a hurry and had to return to work, so I didn't get the time to browse as much as I wanted. I will definitely go back to see what other finds they may have in store - pun intended! ;)

Loved this little one stop find it all boutique! Found great items for Christmas gifts that I won't…read morefind at any other big retail store. Will definitely return for more. The two ladies whom assisted me even wrapped my items up and got them ready for me as all I bought was Christmas gifts. I even got them to give me suggestions on gifts! Loved this place! Highly recommend

The owner was very nice to work with even though he was very busy around Christmas time. The items…read moreembroidered were well done and reasonable priced- would highly recommend!

I'm so thankful for this place!!! They helped me get my graduation stole done at the last minute…read moreand exceeded my expectations! It came out wonderfully. Everyone was so kind and accommodating which really made this a great experience. Thank you!! I definitely recommend this business 10/10!

I've used Deluxe Custom Apparel for multiple projects . The one I love the most was my bridal…read moreproposal! I asked the owner Florentin to make custom boxes , tags, and cups and he did a phenomenal job! I have no complaints and always refer people to him. His attention to detail is what separates him from the rest and also because he does rush orders . I cannot explain how many times I've called him up with an order that I need legit the next day for an event and he says can do! If you're looking for a place that can bring the vision you have to life without breaking the bank I would contact Deluxe Custom Apparel!

WOW!!!! So I get custom shirts done every year for the Lupus Walk that happens downtown every May…read more I don't just trust anyone making my shirts, especially since this is something I have been battling for 19 years. I was given Deluxe Custom Apparels information from a friend and reached out. First i will comment on customer service. I reached such timely responses, super informative, worked out a reasonable price, and on time delivery. Second, I like my team to stand out, so I requested a custom design for my shirts. I just threw out some ideas and they let them handle the rest. When I say i was speechless when shown the sample is an understatement. When actually receiving the shirts it exceeded my expectations by 1000. They took every element that is involved in the Lupus community and brought it to life. They even donated to the cause and help my team reach its goal. I will definitely be returning for any future needs I have pertaining to custom apparel.

Thank you Martin so much for making my baby girls senior night so special. I came to you in a panic…read moreand you saved the day. The backdrop turned out so beautiful you have a customer for life.

The place is hard to find and the office is a shit show BUT the quality of work is great!!read more

If I could do 0 stars I would. This place is terrible don't bring anything in here if you don't…read morewant to be disappointed I asked for monogramming for a backpack and a lunchbox. The monogramming came back of centered and slanted and they monogrammed the name upside down. Embarrassing, I would never had brought my things here if I had an idea of how terrible they are, no apologies and pretending as if everything was fine they gave me my things facing down so I wouldn't see what they had done. Save your money and your time. They refunded me the money after I went back and forth for a while with an employee I got my money back in bills and quarters $33 not out of them acknowledging their mistake but me fighting for my child's ruined items. I spent $80 on a backpack and lunchbox to be ruined which they did not take any responsibility for. If you are not competent enough to do a job decline it. I asked for them to pay for my ruined items and all I got from their employee was "I'm sorry".

I wanted some shirts to promote my business. I love the shirts. I got 5 different colors, and all…read moreare charge but two of them seem slightly shorter. No big deal I suppose. I'll be ordering more shirts from them.

Poor Communication and Wasted Time…read more I reached out to this business for a quote and to place an order for services they clearly advertise. I provided detailed written instructions upfront to make the process simple and straightforward. Despite that, the owner/employee/business/ (Charlie) repeatedly asked for mock-ups and clarifications that were already included in my original message. Trying to be helpful, I took extra time to create another mock-up--something the business could have easily provided themselves for feedback. After several days of back-and-forth and wasted effort, I finally received an email simply saying, "We decline, sorry." This was an incredibly poor customer service experience and a complete waste of time on both sides. I would not recommend this business and would encourage others to support local businesses that actually value their customers and know how to communicate professionally.

From the owner: Since 1988, Houston Advance has worked hard to be the go-to place for the hottest promotional…read moreproducts, professional screen printing, embroidery, and office essentials. Quality has always been our priority, and we're proud of our work - backing it up with a 100% guarantee. We're passionate about great service, and love working with our customers to make sure their needs are met, no matter how creative and unique. And our rush turnaround options provide peace of mind for customers with tight deadlines. With so many distractions these days, it's more important than ever to make a lasting impression and keep your product or service top-of-mind. Houston Advance customized products are specifically sourced for maximum quality, and are perfectly suited to electrify a wide range of events and occasions - from branding and new product launches, to Holiday gifts, conferences, trade shows, and more. We're happy to help you go wherever your imagination takes you. Originally from Houston, Charlie Spruell started Houston Advance in 1985 and has worked virtually every position, and done everything in the business - from trade shows to purchasing expeditions overseas.