*Edit: I originally left a one-star based on my experience described below, but Rick had been out…read moreof cell phone coverage and hadn't received my voice message and text which is why he hadn't responded to them. He committed to call me on Tuesday when he got back into town, and he did. We talked through the issue, and I am confident that he takes care of his customer and that the job was done well. He took ownership of the problem and never once tried to place blame on me or make me feel like I was over reacting (even though I probably was). Review of the work? My drying time has been reduced by more than half with some loads. I am amazed at what a difference it has made. I will be calling well before another 13 years passes so that I don't get to that point again. (Original review): I called on Monday evening (1/6) to schedule a dryer vent cleaning. Rick scheduled me for 12:30 the following Friday. He asked if 12:00 would be ok. I told him I didn't get off work until 12:00. He said, "Ok, 12:30?" Perfect. Friday comes, and I got off at 12:05. I checked my phone to see that his crew had been calling me for 15 minutes because they were at my house for my 12:00 appointment. I called the guy and told him my appointment wasn't until 12:30, and he was all concerned about his next appointment in West Des Moines at 1:00 that will take him 25 minutes to get to. So, I told him I could be home in 5 minutes but that still wouldn't give him enough time if he had to leave by 12:35. He told me if I could get right home they'd get set up and could be done by the time they needed to leave to get to their 1:00 appointment. So, I rushed home, and he was just finishing up as I got here. I asked if he needed to come inside to get to this side of the vent because it's pretty long (has to go up over a bathroom to get to the outside). He said no. I'm not convinced he did a thorough job because he was really in a hurry. I'm not sure why the next appointment was more important than mine. I called Rick and left a message. I didn't hear from him. So, I texted him telling him I had expected to hear from him. I have had absolutely no response from him.I called on Monday evening (1/6) to schedule a dryer vent cleaning. Rick scheduled me for 12:30 the following Friday. He asked if 12:00 would be ok. I told him I didn't get off work until 12:00. He said, "Ok, 12:30?" Perfect. Friday came, and I got off at 12:05. I checked my phone to see that his crew had been calling me for 15 minutes because they were at my house for my 12:00 appointment. I called the guy and told him my appointment wasn't until 12:30, and he was all concerned about his next appointment in West Des Moines at 1:00 that will take him 25 minutes to get to. So, I told him I could be home in 5 minutes but that still wouldn't give him enough time if he had to leave by 12:35. He told me if I could get right home they'd get set up and could be done by the time they needed to leave to get to their 1:00 appointment. So, I rushed home, and he was just finishing up as I got here. I asked if he needed to come inside to get to this side of the vent because it's pretty long (has to go up over a bathroom to get to the outside). He said no. I'm not convinced he did a thorough job because he was really in a hurry. I'm not sure why the next appointment was more important than mine. I called Rick and left a message. I didn't hear from him. So, I texted him telling him I had expected to hear from him. I have had absolutely no response from him.

Absolutely wonderful service. I originally called the company for a dryer vent cleaning and a cage…read moreover the dryer vent line so birds couldn't nest. For some reason, I agreed to do a whole vent cleaning (the whole house). I was on the fence about it because the house I bought is only four years old. Let me just say, BEST money ever spent!!! The furnace was absolutely filthy!!! The one technician said it's common for new homes to have their furnaces used with no filter whatsoever and based on the condition of my furnace, that's exactly what it looked like they did. I can't even imagine what would have happened if I didn't have the cleaning. I have never seen a filter so dirty in my entire life! How the furnace was even running should be considered a miracle!!! So all that to say, if you have a new build, you should really consider having your furnace checked. And at four years old, the vents here were atrocious. I am so so thankful I called this company. Seriously! The guys did a phenomenal job.

Lexi cleaned for us yesterday, and coming home to a clean house was a dream! Animals are always the…read morebest judges, and all my cats were out while she was at the house (rare - 2 usually hide!) and we're pretty sure one cat has a new crush. :) our Magic Matts experience has always been wonderful!

Magic Matts always does a good job, but, I want to put a shout out to Nichole! There are good…read morecleaners and then they are great cleaners, and she is great. Let's just put it this way; my mother would approve of the job she does.

As mentioned in the website, the crew came into the residence with the disposable blue booties over…read moretheir street shoes! Way to go AFDC! The crew leader, Matt, explained the game plan and gave an estimated time! The crew worked in a very fluid motion. Efficiencey was the word of the day! The dryer vent really needed cleaning! Matt did it and spent, I think, extra time here. And at the end of the task, the crew cleaned after themselves! I will engage this team once again for the next duct cleaning. Also, they will be recommanded to my friends!

Ducts got cleaned, but…read more.. Something was ruined and I had to call the company rather than letting me know at the time of the cleaning Secondly, a new furnace filter was (as I understood from the technician) was part of the service. However, they didn't have one so used a spare I had by the furnace.

Chase with Pure Air Dryer Vent Cleaners is AMAZING! He came within hours of me finding a dead bird…read morein my dryer vent. He cleaned it all out, and fixed the problem so no more birds would get in! He was very professional and did a great job! I would recommend him to everyone!

Chase from Pure Air cleaned the furnace ducts and dryer vents in our home as well as my niece's…read more Chase responded immediately after requesting a quote. He did an awesome job and was very knowledge. He was kind and courteous. He was concerned with the dryer connection and replaced the elbow joint since it was just duct taped on. He went beyond what was necessary to complete the job. He was very professional and we highly recommend him.

Amazing service! Support local! We appreciate Dan, he is amazing! Definitely recommend!read more

The folks at ServiceMaster of Marshalltown could not be more attentive and professional! I…read morerecommend them!

Had three bedrooms and a hallway cleaned today. Carpet looks brand new. Tyler was great. Carpet…read moredried in 3 hours. Love Dream Steam.

Have used these folks several times before and this time I inquired about a $119 3-room special. I…read morewas not home when they did the job (my wife was) and I had advised here it was a $119 special, but if they had to do anything extra, just be sure to get a quote. After the fact, found out the price was actually $206.....I asked for an explanation from the main office and got a lame response of "did you tell the tech that you were using the special"? Anyway, no further response and even though the carpet is clean, the blatant overcharge and BS response to my question makes me a future non-customer and I urge you to do the same.