We're looking to redo our fireplace, so I made my way to one of two Crofts (the other in…read moreBountiful). It's strangely tucked away betwixt a Tuesday Morning and a rue21 in a corner of Brickyard Plaza. The hulking shadow of the HomeGoods/TJ Maxx almost makes it invisible, if not for the shimmering flickers from the fireplaces inside. Great service! The staffer showed me the different types, gave recommendations on the kind I was looking for (actual wood-burners), and, in a shocking departure from the regular salesperson tactic, gave me pretty specific price ranges for my needs. She also gave me space to look around and didn't lurk over my shoulder. A+ work here. I describe Croft as an "Oh I like that one! Oh I like that one!" sort of place. You see a killer modern style that you like ... then a red-brick one that you like ... then a rounded frame one that you like ... and so on. You'll come out brimming with ideas. Still, Croft is a "full service" kind of place. They can help with material selection, work from your design, and give you professional design idea. Cast stone, brick, tile & rock, and other types of mantles, as well as the cabinets or shelves above (or to the sides). So, essentially, if you see something you like, you can get it, but if you don't, they can make it. You'll find the big brands of fireplaces: Valor (expert in radiant gas); Real Fyre (vented log sets); Fireplace Xtrodoinair (big on high-grade steel and glass, as well "Green" fireplaces); DaVinci (bringing sizes from small to the OMG of 21 ... you heard that right, 21 FEET); and Dimplex (very modern in their designs). I went in looking for a fireplace and may up getting even more! Croft has a great selection of burning stoves, including Lopi's large selection of wood- and pellet-burning stoves. If you want one of those brass burner fire pits, Warming Trends brags that theirs will give you "Twice the Flame, (but use) Half the Gas." It's a large, narrow store, with fireplace examples lining the walls all the way down. They must have 20-30 fireplaces in this joint. Croft Fireplace Center is a great place to start (and maybe finish!) your fireplace journey. As for my fireplace remodel, I'm just gettin' warmed up!

Today we had our fireplace serviced by Bowen Jacobs. This is the second time he has taken care of…read moreus. You just cant get a more professional and knowledgeable individual. He is so skilled and efficient!!

I recently had Uintah Gas Fireplace out to repair one gas fireplace and clean/check a second. The…read morefirst one was experiencing a problem with the glass screen becoming all covered with black soot during use. The second, while working fine, was due for a cleaning and I certainly did not want both fireplaces to cease functioning during the peak of the winter heating season. It did take about 4 weeks for an appointment to be scheduled, likely due to the time of year. However, the re-confirmation for my appointment was done several days out, and on the day of service, my technician texted ahead of time so I knew when to expect him. Upon arrival, he had a mask and protective shoe covers, which was appreciated for obvious reasons. He quickly determined the cause of the problem with the first fireplace and thoroughly cleaned out the pipes and various parts. I like that he took the time to discuss with me how it works and recommended cleaning and maintenance. The second fireplace was also quickly cleaned and now both look brand-new and work better than ever. I see that the Yelp community gives them a low number of stars - but my personal experience was really fantastic. I would recommend them and hopefully you'll have the same experience as I did!

Hard to give it a review when there was really nobody there to answer any of my questions on a…read moreSaturday afternoon. Asked about prices they just gave me these ranges of things that meant nothing and didn't really seem like they had somebody that wanted to come out and take a look at the project- Who has time to return to a place like that and get a bit?

great sales experience, professional guidance by Mark. He walked me through out the entire process…read moreand was helpfu.

I am writing to express my extreme disappointment with Alpine Fireplace. We have an Alpine gas…read morefireplace that recently experienced a dangerous malfunction. Gas accumulated behind the sealed glass, causing it to explode and propel the glass approximately 15 feet across my family room. This incident occurred just 20 seconds after I had been standing in front of the fireplace, and it could have resulted in a catastrophe. I contacted Alpine Fireplace to request a replacement for the glass and a repair for the underlying cause of the problem at my expense. I also provided pictures of the damage. Despite calling twice, I have yet to receive a return call. This apparently is not the first time this has occurred as the lady on the phone mentioned this issue has happened before. This lack of response and courtesy is unacceptable, especially given the serious nature of the incident. I would not recommend Alpine Fireplace at all.

Incomparable excellence servicing, diagnosing and repairing stoves is the standard for Love's. My…read morepeace of mind knowing that stoves will be safe to operate optimally is worth annual appointment.

This is perhaps an odd review for some. We could not get a…read morerepair of our condo gas fireplace, which has been breaking down. repeatedly for nearly two decades. Why? The last repair service, a few years ago, actually removed an emergency kill switch -- without telling us. Fire danger. That switch is no longer made by a truly reputable source, so the fireplace will remain decorative for now. Replacement is not an option $ wise for us. Bottom line, 5 stars for integrity and a local, family owned service that cares. And, this visit was not billed. Thank you, Love's Fireplaces.

skip absolutely blew us away! We brought him in to give us a quote on a new fireplace because of…read moreprevious HVAC company had told us we needed a new insert. Skip told us we had some relatively minor repairs to do and wouldn't charge us a penny. He could've made a sell but instead he made a lifetime advocate for this amazing company.

There was hardly any communication with our sales rep. Our meter was set over 3 weeks ago and…read moresupposedly our fireplace was installed over 4 weeks prior to that. I kept reaching out to our sales rep trying to find out what's going on since the meter has been set for weeks. I couldn't get any answer from him for a while. He kept saying he's going to get an update for weeks. This took way longer than promised and our sales rep was not that great. I couldn't get any answers from him and when he did respond it was short answer yes or no. I would really expect more from this company. Next time I would go with another company for sure.

Struggled with our gas fireplace for a long time didn't know who to call and decided on these guys…read morefrom listing on yelp Best choice. Friendly, efficient, good service and reasonable price. $125 clean and service the fireplace plus replace thermocouple all under $170. Found out when finished 2 guys 2 businesses help each other flying wrench in the summer ignite fireplace in the winter We've used flying wrench for years glad to do business w Ignite. Hooray for the small businesses that excel Sent a request for a quote through Yelp they never got it so call

I chose these guys as they seemed to have the most reviews, having said that none of the local…read morecompanies had stellar reviews. I thought the price of the service call was on the expensive side though they fixed what I couldn't and the fireplace works well now.

I've had 2 other fireplace repair companies try to fix our problem. This guy came and went…read moremethodically through the fireplace workings and figured out it was the switch. Just amazing. If you have a gas fireplace having problems, these are the only people to call.

WOW - I can't say enough about Hearth & Home! My fireplace insert was having issues towards the end…read moreof last winter, and I knew I needed to schedule a tune-up before the upcoming season. From the moment Dan arrived, he was so knowledgeable, and explained everything as he went. I learned so much, and there were more issues than I had suspected. Despite that, Dan didn't try to charge me for anything that wasn't needed. I did need a new controller, which was obvious upon seeing it, but that was only $60 (not $300+ as others may try to charge) and the other issues were simply how the logs were placed, latches not being properly attached, etc. I also feel very reassured to know their service is guaranteed for 1 year (not including parts). I highly recommend Hearth & Home to anyone needing service - they are the best!

Great service! We had two older gas fireplaces that were barely functioning. He came in and fixed…read moreboth of them in less than an hour (even though my puppy wouldn't leave him alone) and now they're blazing, clean, bright, and putting off way more heat. He even made sure to lay blankets down and vacuum up before he left--he left it cleaner than when he got here. Couldn't be happier.

Can you say hoodwink? I was told for a $150.charge for…read moremaintenance that everything was fine. Degrees Above had to come back since my fireplace kept shutting off in 30min. Without mentioning a price he recommended a new control board MIGHT be necessary but he had moved things around to prevent further damage.He even volunteered to return with a piece of metal to protect the original control board if the problem persisted. Slick is too nice of a word to describe a company that must UPSELL deceitfully in order to survive. Beware! We were forced to pay an additional 130 dollars for the ripoff.

Hearth and Home of Orem, Utah is by far the best fireplace and wood-burning stove company I've ever…read moredealt with! Upon moving to this county, I received several bids from other fireplace companies locally. Hearth and Home showed up on time as scheduled, and the representative Kyle, was very knowledgeable and professional. Super awesome to work with! They have a great show room and I was able to actually see the wood-burning stove before I ordered it. I also really appreciate that they were willing to paint my stove the color I wanted (new iron) instead of having it solid black. Mike did a perfect job painting & installing. Evidently, he has great experience with painting because there were no drips and he made sure to tape everything off so the result was absolutely perfect! They even painted the pipe to match! Love love love this company! I would recommend them to anyone who is looking for a fireplace insert or a wood-burning stove. Five star products and service!!! And, by the way, for the reader sake, I was not paid to write this review and I have had no prior experience with this company whatsoever.

Our experience at Hearth and Home was very poor. There was little to no project management…read more Contractors were not aligned, not scheduled properly -- nobody was working to get our fireplace install done. Office care and follow-up was insufficient; no-one showed follow-up or leadership. I had to manage it all. And there was a lot of basic incompetence: the wrong fireplace being ordered and installed; the facade covering not being scheduled, then turning up in the wrong size. And so on. I have a busy working life, like we all do, and frequently I had to cancel work plans with little or no notice, to be at home to let contractors in, who then didn't or couldn't do their jobs. And when I reached out to the Hearth and Home office, fingers were pointed, but the job wasn't resolved. I'm left looking at a big invoice that I don't think this company has earned. They have made my life stressful, I'm really aggravated by the experience. Two months after I walked into the Sugar House office, the job still isn't done. In sum: I can't think of a more earned one-star feedback than the useless team at Hearth and Home. If you read this review, go somewhere else, please.

I contacted this firm about an issue with a fireplace. Very helpful and friendly. Will definitely…read morecall them for HVAC or fireplace work n the future.

From the owner: I Know a Guy HVAC is your trusted, locally owned heating and air conditioning company in Salt Lake…read moreCity, UT. With over 50 years of combined experience, we specialize in heating, air conditioning, furnace repair, AC repair, gas lines, fireplaces, custom duct work, new construction, and remodels. Our commitment to exceptional customer service and honest, competitive pricing ensures you receive the best solutions for your comfort needs. Contact us today at (385) 455-4700 or visit our website at iknowaguyhvac.com to schedule your service and experience the difference.