chose this company specifically because their Google listing advertises free estimates. I could not…read moreafford a service call fee, so this was a deciding factor for me. The HVAC technician came to my home under the understanding that this was a free estimate. After the visit, the technician called and quoted me $429 to check the leak and cover labor, stating that everything else would be covered under warranty. Based on that explanation, I agreed and paid the $429. Shortly afterward, I received an emailed estimate for an additional $2,437, on top of what I had already paid. This was never clearly explained beforehand and felt extremely misleading. When I called the company, I spoke with Drake, who was polite and professional. However, I was disappointed that the manager would not speak with me directly. I could hear the manager instructing Drake on what to say instead of addressing my concerns personally. I was later told that the charges were for a service call and the equipment used to find the leak. While I now understand that a service call and a free estimate are not the same thing, that distinction was not made clear prior to confirming the appointment. Customers should be explicitly informed of any charges before a technician is dispatched. This experience was frustrating and disappointing, and I feel misled by the company's advertising. Transparency is critical, especially when dealing with costly home repairs. The manager, Brandon, later called and stated that after reviewing the recorded call, he understood where the confusion occurred. However, the only resolution offered was to credit the $429 back only if I proceed with the repair through their company. I do not believe this is an appropriate or ethical way to handle the situation. A refund should not be conditional, especially when the confusion stemmed from unclear and misleading communication. For transparency, I was informed that calls are recorded. What I found concerning is that the call had already been reviewed before I even formally raised my complaint, which suggests this is not an isolated issue. Based on my experience, I would strongly advise others to proceed with caution when considering this company. The owner promised to send me the recorded call of where I misunderstood but once he saw my review he called me to argue with me about the review and said he will no longer send the recording. I promised him that if he sends me the recording and I am wrong I will remove my review but he declined. Which proves my Point that this was intentionally done.

Happy with service. Technician John was very friendly and serviced my upstairs unit and explained…read morehis findings and what all he did. Big Fish communicates well with customers on scheduling and calling before they arrive.

If you need an Air conditioning company in the golden triangle...there is only one place you should…read morecall! That place is REED AIR SERVICE COMPANY. I have been having trouble with my HVAC system for over 2 yrs now. I have had over 4 different well known air companies look at it, but no one fixed the problem. Reed took care of it. My air went out on Friday night and someone came out that evening. They had to put in a new part and they fit me in...their very busy schedule as soon as they got the part in. They were concerned as I was... about the comfort of my 88 yr old father. The crew was very professional and knowledgeable. A big thanks to tbe owner Wendy, and her daughter Carly for fitting me in the schedule. I deeply appreciate everything they did for us!!

Great company. The gentleman (John) that came out was excellent, explained everything very well…read more And even answered questions the next day when we called him. Very happy with service, price and workmanship. Very customer friendly and great service.

Super helpful team, they are fast and keep things clean. I appreciated the clarity and honesty…read moreduring the estimate. Thank you very much!

I messaged them that my AC had mold on the coils and it needed to be serviced. It was working, but…read morerunning a lot. The guy came (45 minutes late) and cut the HvAC tape on the unit and said that it needed to be cleaned, but it was $1000 per unit. It was also another $69 to check the second unit upstairs. He closed the system up, did NOT put the tape back on and charged me the $69 for telling me what I ALREADY knew. Waste of time and money. BTW... $30 in materials and 45 minutes, we cleaned the coils out ourselves. You can buy coil spray and a water pump to rinse it. Also a fin repair tool pulled everything else out. I won't be calling them again. Oh and $8 for a roll of the tape to replace what he did NOT.

Jason Brown and his teammate were dispatched to my residence to repair a connection from my furnace…read moreto the outlet pipe on the roof. They did a excellent job. They were very professional and took pictures after the repair and explained what they had done. I also touched bases with Ingrid in the "Efficient Systems office. The is always pleasant and very helpful. Jason and Ingrid are a asset to the business.

Called out for AC not working. Guys were nice but that was all. Told me I needed a capacitor and…read moresome Freon. It was funny the unit was working so why was a capacitor needed. The price was about 650$. Then we asked where the leak was because it's a little ridiculous to do that without knowing where the leak was. So we got a leak detection price. $1350.00. I almost croaked. We asked them to leave and called another company. Their leak price is $100.00 and will come off the price if they do the repair. Worse part is it was for my daughter so if I wasn't there what would have happened. Last week they told her she needed a new unit. Oh and she has a service contract with them. Canceled that too. Highly unethical to try to rip of a young lady.

AC issues in the Summer heat are bad enough but, when dealing with a home warranty company, it can…read morebe a nightmare. Not so, when Darrion and Conston Air got on the problem it was fixed quickly and professionally. Even though the warranty company brought Darrion to us, I immediately knew this will now be my heating and air guys. So much so, I immediately scheduled an additional job and it went flawlessly.

They will lie to you to try to get you to buy a bigger package deal. They didn't fix what they were…read morepaid for .

Great Company...Our technician, Ricky, was very knowledgeable and thorough in his work. Also very…read morehonest and didn't try to push a product (Was looking at getting a new indoor/outdoor unit, but was advised that replacing the duct work would solve the issues I was having)...The work was done in a very prompt, professional manner and the issues have been 100% resolved. Highly Recommend this company!!

We discovered a leak in the kitchen sink drain plumbing. It didn't look like something we wanted to…read moredeal with ourselves so we called Brown and scheduled service. Mike and Dillon performed some major surgery under the sink. No more leakage. Happy customers again as usual when we call Brown Plumbing ===================== We noticed that the sink drain was draining slowly. We called Brown Plumbing again. They squeezed us in earlier than expected. Josh and Milson came an used the new plumbing from yesterday to run the snake. Lots of water inserted showed the drain was operating more normally. We washed two loads in the clothes washer that uses the same drain. It seems to be fine as is usual for Brown Plumbing projects. More Happy results.

Great customer service Reliable and honest…read more I would definitely recommend They are the only plumbers I have used over the past years

Had excellent service. We were told we had a leak or activity by the City. Hillpro found the…read moreproblem quickly and had it repaired within an hour! Very respectful and friendly to us. Thank you Hillpro!!!!!!!