Beware of Air India bookings. If you purchase a premium economy or business class ticket, and they downgrade the aircraft type, which makes that seat class you purchased not available anymore. They DO NOT tell you, they just take your money and you get an economy class seat. Their website has the option to get a refund, which I followed the steps. Since April, I have been asking for my refund, and they REFUSE to return my money. They give me a song and dance reply at how they value their customers, and my case has been escalated...blah blah blah. I am told I am to get my money this week - Nope, nothing. I filed a complaint with US department of transportation, the BBB, even wrote an email to the CEO himself campbell.wilson@airindia.in, and absolutely nothing done. Basically, I feel like Air India is stealing their customers money. I only found about the downgraded flight when I tried to select a seat on the booking ahead of the flight date. If I could give this airline negative stars, I would. Upon completion of the flight, reviews on service and cleanliness of the aircraft was terrible. read more