Wonderful lounge. Comfortable. Small buffet. Self serve open bar!!! Flight uneventful. Nice stewards. Economy seats small free ear buds blanket Hot meal. Wine /beer read more

Spend several thousands of dollars for two people and can't get assigned seats. Tried to reserve seats for one leg and they want $105 each for two people. What BS! Picked seats on outbound flight for $35 each and now triple that for return flight. Hope i never have to fly with these clowns again. And when I did the first two for $35 I did it in chat and was hung up on twice and had to spend an hour just to get seats assigned. read more

Truly the worst customer service I have ever encountered My mom was already nervous about flying post stroke and during COVID. We thought it would be okay if we used miles and flew her business class- The Lufthansa staff were SO rude and refused to let us check in OR help us in any way shape or form. My mom was schlepping her luggage from desk to desk and kept being pushed off onto the next person until the last person tells her her flight was just closed and she could not check in. How long ago did they close the flight? I asked, "6 minutes ago" replied the agent- maybe half the time we had been shuffling from Lufthansa agent to Lufthansa agent trying to get help. We protested to get her back on her flight but they said the flight was overbooked. Very flat affect and lack of any care at all. When my mom asked for help, they yelled that they already told us the flight was closed and we had to be rebooked. They then did NOTHING to help rebook us, the business desk agent sent us to the rebooking desk - the agent there (Agnes) refused to rebook us and just kept saying we had to call Lufthansa- but of course she could not be bothered to provide us with a number or assist us. In addition to the total lack of mask enforcement among employees, Lufthansa customer service is sorely lacking! And JFK was dead- I have hardly ever seen the airport so empty. Still they could not be bothered to help us. read more

Lufthansa - No mask Agnes who said "I can't help you, call Lufthansa "at the Lufthansa rebooking desk - Airlines Near Me - Jamaica, New York

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This is my first and last time ever flying Lufthansa! I thought that being a German company the experience would be stellar. Complete opposite! 1. 4 tix at $9000. Paid extra for seat assignment. Seats were changed 4 times to then have us on the 4th change to not sit together. SFO to Frankfurt to Rome. 2. SFO to Frankfurt's reassigned seats were up against a wall, 3 seat reclined one inch, 4th seat did not recline at all, for 11 hours. Remember that I paid extra to not get the seats I wanted. 3. Check in attendants were the rudest I have ever experienced. 4. Take off was delayed. The flight attendants were not friendly at all. My son asked for ice tea and the stewardess literally snapped at him, "No!" 5. Arrived in Rome after 11 hours, connected on to the next flight to then be asked to disembark due to a door issue. 6. Again, RUDE counter attendants the caused mass confusion when trying to update the passengers. Everyone stormed the counter. What they wanted was 70 volunteers to get off the flight with a 250 voucher. Because they caused so much confusion, the counter attendants started yelling and threatening all of us that if we didn't cooperate that they would just cancel the flights altogether. 7. They couldn't get 70 people, they got 50, and then started to pull the rest of the people the next flight. 8. Once that happened, we were able to board. Once seater, the captain came on and said that the counter attendants miscounted and still needed 10 people to get off so they randomly selected another 10 people. 9. I was supposed to arrive in Rome today at two but I am still seated waiting to take off because now they are questioning the load of people and where we are all seating. 10. I am BEYOND DISGUSTED WITH THIS AIRLINE. I will ever ever ever fly Lufthansa again. In my 50 years of international travel, I have never experienced such rudeness, disorganized, and horrible treatment of their passengers. First and last time. I would like a refund for paying for seat selection early when I didn't get any of the seats I wanted from SFO to Frankfurt due to the 4 x that we were moved and ultimately to a horrible seat situation read more

do not like to write negative reviews, so I will keep this as positive as possible. Are you someone who enjoys wasting time and money? THIS IS YOUR AIRLINE! Do you enjoy being ignored and being stranded in a foreign city? THIS IS YOUR AIRLINE! Do you enjoy paying 11 thousand plus USD for tickets then showing up four hours early for your flight to be sent away, having to pay for your own Hotel for an additional 2 nights and food? THIS IS YOUR AIRLINE! Do you want their WOKE agenda to take priority over the services paid for by their customers? THIS IS YOUR AIRLINE! I fly internationally 4 to 5 times a year and have flown on just about every airline known. Lufthansa makes United look like real professionals! read more

Great airline company with amazing service. Food service inside the plane was healthy and delicious. I traveled from NYC to Munich and the flight was smooth. Its selection of movies were up-to-date and amazing to watch to stay awake to fight the jetlag. I would definitely use this airline to travel to Europe given that it was on time, provided great service, and had a smooth ride read more

Lufthansa - Airlines Near Me - Jamaica, New York

Very surprised to see all of the negative reviews here on Lufthansa Airlines. We flew to Munich from New York round-trip in Premium Economy. The airplane was very clean. There are many movies to choose from, as well as music, podcasts, games, etc. for entertainment. The flight attendants were excellent in service and answering questions. The food was good compared to other carriers. Both flights departures and arrivals were on time. The captain was courteous and kept the passengers informed. We are looking forward to flying Lufthansa again on our next trip to Germany. **Munich Airport is very large. Make sure you arrive at least 2-3 hours before your international flight. There were three security check points** **Newark Airport is dismal in comparison to JFK** **The crew was bi-lingual and even tri-lingual in some cases** ***updates and check-in alerts were delivered on the app and by email*** read more

Lufthansa - September 2019 flight LH 413 to Munich Airport - Airlines Near Me - Jamaica, New York

Helpful and efficient service by very professional cabin crew between JFK and MUC on an Airbus 380. (The Lufthansa Express bus between MUC and the Hauptbahnhof also worked quite well.) Will make Lufthansa a top choice in my future air travel. read more

Worst airline. Customer service is the worst I've ever seen or experienced. Food bad, every flight was delayed. Literally 6/6 flights delayed. Never again. read more

I am so disappointed in Lufthansa. I Booked tickets to fly to Ireland with my husband and my 15 month old daughter... my husband suffered a massive heart attack (the widow maker) on June 25 2025. His cardiologist said he can't fly for atleast a year. I reached out to Lufthansa to get a refund on the tickets to book for a later time they told me to submit proof of hospitalization and discharge and a letter from the cardiologist. I provided all they asked for and then they replied " Regarding your inquiry about the complete refund for passengers' medical reason. We regret to inform you that there is no specific waiver available for the medical reason. Therefore, any additional modifications or cancellations will be carried out in accordance with the Fare Rules." so now we're out $3200 unless I travel alone to Ireland with my 15month old and I'm currently 4.5 months pregnant... I am so disappointed and disgusted in the lack of empathy, compassion and help Lufthansa has provided in helping me. read more

It is the most terrible airline ever!!!! Yesterday 05.05.2024 at 1 p.m in the afternoon my daughter and I were supposed to fly to Istanbul. But I was not allowed to do this, because discover airlines ( the airline of the Lufthansa group) said that I did not have a visa to visit this country with my Kazakh passport. Since our stay was supposed to be 45 days. They said that I could only stay in Turkey for 30 days without a visa with my Kazakh passport and discover airlines didn't let me board my flight When we called the hotline, they told us that these rules are dictated by the Turkish Embassy. Today we called the Turkish embassy and they told us that the visa-free period for citizens of Kazakhstan to stay in Turkey is 90 days!!!!! About their service: I'll add that we waited on the Lufthansa hotline to reschedule our tickets for 2 hours!!!! 2 hours of waiting only to be told that next time we should call earlier I do not advise anyone to fly with these terrible airlines with the most terrible service! Shame on you Lufthansa & Discover airlines read more

NEVER AGAIN! Not flying with Lufthansa! Checkin was denied due to visa requirements issues. Later this information was not confirmed by the Ministry of foreign affairs and Embassy. Meaning, airline has false information about visa requirements. Ruined vacation, complete ignorance over the phone. Extra fees paid to re-book the flight which wasn't even our fault. If they are not appologizing and refunding our tickets going to sue them. read more

I booked international flights for family members online directly with Lufthansa, feeling comfortable because of the 24-hour booking grace period touted on their website. I also did seat selection at time of booking (in Premium Economy) since we will travel with a small child and need to be sure we sit together. When I called a few hours after booking to cancel the reservation, the Lufthansa agent quoted my refund amount as the full amount I'd been charged. However, I learned the next day that the refund would be less than the amount quoted by the agent--the $400+ charge for seat selections would not be refunded. There is nothing in the grace period language to call out that exception or I would not have booked or done seat selections. I will never consider Lufthansa again for personal or business travel. read more

I flew Lufthansa in March 2023. They lost my bags. Finally returned one but one is still lost and its now over 90 says so its gone from their system I emailed them, called every 4-5 days even had a friend go to the airport where the bag is at and no one has still responded to me. I have an Apple Airtag in the bag and i sent them a photo of where the bag is but still there has been no response Worst customer service in the world . Do not fly with Lufthansa and dont wast your money on air tags its just stress as you can see where the bag is located but you cant get it back. #lufthans #airtag #apple read more

worst airline and customer service....avoid at all costs...I flew from Florence to Frankfurt with a two hr layover and I still could not make my connecting flight. The "supervisor" at terminal Z62 would not allow us to go through and instead made us wait on security resulting in a missed flight. this airline then rebooked us on a flight to London to get back to nj. After being promised the bags will come along, we arrived in newark to no luggage. no one is willing to help or give updates. the air tag tells us the bags are in Switzerland yet I did not go there. there is no supervisor or customer service to helap you. you are expected to wait for online updates. never fly through Frankfurt or with this airline. read more

This airline is the most horrible airline!! I don't understand how they can be so unreliable, rude, not helpful and unable to reimburse us for all the stress they have caused us when we travelled to Europe. Being across the world with no luggage and none of our necessities along with us, had caused us a great amount of panic and anxiety. when we tried to speak to customer service they were not helpful AT ALL! We lost so much time wasting going from and to the airport to find our luggage and then when we finally got it; it was damaged. I hope no one flies with them! read more

I had the worst experience with Lufthansa customer service. I was told that the business class tickets that I purchased were on "waitlist", which was not true. The a**hole hung up on me. I called back to complain and was hung up on again!!! They have the WORST customer service reps I have ever spoken to!!! Lufthansa really needs to do something about their customer facing representatives because they do not create a good picture of their airline!!! read more

My wife missed her flight from Frankfort because Lufthansa changed the gate number without telling her. She has to wait 12 hours for another flight. Lufthansa refuses to give her a hotel. We'll never use this airline again. read more

Wow just reading the horrible reviews below I regret ever booking with this CHEAP tacky company. My flight day hasn't even come and when I tried to call customer service all calls are routed to Phillipines. I needed to upgrade and they said NO. The first luggage to check in international flight is $60 Also has restrictions of 62 inches of MEDIUM luggage not even large regular sized suitcase. I am not allowed to upgrade to business or first class. When I asked to speak to a manager they said NO When I called back the agent said there is no managers available When I called 4th time they said manager is busy and cannot speak. The customer service is horrific and so AI their flexibility. STAY FAR FAR away. read more

It's so hard to review airlines: so many factors. Pros: 1. Service is CORRECT. Very German. 2. First Class or Business is great. 3. Economy is ok unless you charm the FAs, then good. 4. Star Alliance benefits. 5. Safety seems good given German thoroughness. 6. First Class Terminal in FRA rocks: free meals, Porsche rides to the plane, no lines to check in, clear security, etc. Cons: 1. Old business seats suck. 2. Few free upgrades even when you're a SEN now that they have HONs. 3. Prices/Fares are high. 4. Website could use a makeover. (Check out Flyertalk.com for airline/frequent flyer info if you're a flying addict.) read more

Probably my favorite international carrier. Staff is genuinely pleasant and wants to makes sure you have a good flight. For us in particular they went out of their way to be kind and congenial to our 1 year old and gave her toys and treats throughout the flight. We got a business upgrade, so the seats for our flights to and from Frankfurt were amazing. Also, when we were heading home they had a splendid curb side check in that I could only dream about getting on a US carrier. One downside, the food was rather average. Still, I give them 5 stars and will always try to fly them when I go overseas. read more

Compare to most airline lounges in US, LH lounge has one of the best food offerings. Senator section is on the upstairs and business lounge is on the ground level. Plenty of sandwiches, hot dishes, salad and sweets available. Space isn't big so it gets quite crowded when there are a few international flights scheduled next to each other. Overall, it's a good lounge. Free wifi. read more

Lufthansa - Variety of food-pasta, focaccia, wings, soup - Airlines Near Me - Jamaica, New York

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DO NOT FLY LUFTHANSA!!!!! I used to be an advocate for how great they are but now I would sooner book with Spirit airlines than Lufthansa again !!!! I receive an email notice that there have been changes to my flight times and I should log on to see. I did not like the changes so I was looking to see what I can do, then the site crashes... now Lufthansa has said I cancelled my trip.. (I didn't) they are refusing to reinstate my tickets or give me a refund or travel credit saying that the flight was cancelled on my end because their site crashed. I contested the charge and Lufthansa responds by saying that the flight was canceled on the website and I am not eligible for refund. Amex says there is nothing they can do and it is not covered by travel insurance. Lufthansa's inability to have a service agent that can move past the computer to actually address the issue means Lufthansa has effectively stolen my, my husband's, and my 7 year old son's money. So.. I can no longer recommend them. read more

I'm an avid traveller and have flown most airlines, even in different classes. With Lufthansa, I've flown Economy, Business and even First Class. In general, this is a great airline which provides good service to their passengers regardless of where you are using them and what class you are flying. Their economy class is however very cramped and they have squeezed in as many chairs as possible in their, making the flight not all-that comfortable. Their business class is ok - also a lot of seats, but the business class seats are horrible and the incline is meeeeeh. The first class however, is amazing. If you fly out of Frankfurt, you get to experience true bliss with a dedicated terminal just for you, a-la-carte dining, exclusive spirits list all free of charge and awesome service. I was driven in a new Mercedes S-Class 2014 to my flight. The entire flight in first class was truly spectacular. Extravagant and awesome. All-in-all, an average airline if you are talking all classes. If you're talking premium classes, they are awesome and set the standard for most European and American airlines. read more

Lufthansa - The first class chair and bed to go along with it. - Airlines Near Me - Jamaica, New York

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My husband and I flew home back to the US from Frankfurt right before the pandemic started and inadvertently paid for an upgrade twice. While our flight was quite comfortable and the plane was clean and we enjoyed our upgraded seats and meals, I have not been able to get a refund issued for four months. All of the emails sent to me acknowledge that I am due a refund and ask me to "be patient" during this difficult time. I am tired of being patient and want my money returned. I am quite disappointed in their customer service. I could understand a delay when the pandemic first started, but, now it seemed quite clear to me that they do not intend to refund my overpayment. read more

Very good service. My mother and daughter were taken care of to the best of any other airline that I have seen, not the best but, definitely good. read more

My son's luggage never arrived in Florence on his Swissair Flight. It has been over 6 weeks and they have stonewalled our request for compensation for his lost suitcase , his lost clothes and his replacement clothes for a wedding that he was a groomsman . It is a straight forward lost luggage claim (we have the baggage tracking slip that shows it never arrived in Florence ) but they have refused any compensation. They have sent us 3 e-mails that make no sense whatsoever and will never explain WHY they are refusing compensation Quite honestly I am in shock over this terrible treatment by an airline. It has been far and away the worst possible treatment imaginable. After first telling us to file a stolen claim in Zurich ( his luggage was never unloaded in Zurich) they then told us to file a stolen luggage claim in my son's home in Denver(?) How much sense does that make ? Now after a third refusal to pay any compensation they are offering arbitration! We will be seeking any and all avenues to not accept this unprofessional and unacceptable treatment of a customer whose luggage they never delivered. This would be the last airline I would ever travel on given how they treat their customers! I would give them a negative 5 if I could ! read more

This airline made me want to hug it and every employee on it. After nightmares like Any American airlines to Hapag Lollyd Express... you actually forget that you're paying a whole lot of $ (sometimes more than the whole trip) to be on this means of transportation and you don;t deserve to be tortured and miserable for those couple of hours of sometimes time (difference) travel you have to be doing. So how eye opening was it for me to just relax and reflect in peace... even make decent coversation and share stories/travel tips with other openly happy flyers. Your own screen of 10 great movies in spacious spotless aisles. Also constant refills of endless red wine and bottled water being brought over by the most motherly, patient and pleasant stewardess known to planet earth. So if you have any Germany flights/connecting flights to book, this is the name to look for. Don;t hold me for anything though.. shit happens! read more

I've always had an excellent experience with Lufthansa. and when traveling across the pond they are my choice carrier. I've been told BA and Virgin are nicer, but that was from people who travel in business or first most of the time. Since I am from the *cough cough* working class persuasion, this is a review of their coach class. The FAs are excellent and very friendly and hospitable for Germans in the service industry. There is much more leg room than with the US domestic carriers. Their TVs are great with tons of channels, movies, music, games and more to enjoy while traveling. The food is pretty good, though my recommendation here would be to pick the simplest item they offer (but I would recommend that no matter what airline) since airline food can really only be so good. read more

I'm must establish some form of grading criteria for flights so the results have statistical significance instead of just a general meh, or yay or whatever. That list would consist of things like how well the gate does at coordinating boarding order. For example, they start boarding at the back of the plane and someone from row 5 jumps up. When declined (which earns the airline a great score) the perp gets this incredibly rehearsed stupid look like "I don't speak English?" or "WTF, I thought you said row "5" not "35"..." Or how how much the pilot communicates with the cabin. I love it when you're in the air for 5 hours and you have two comments: "Crew take your seats, we're #1 for take off" and "Crew prepare the cabin for landing." On the other hand I really enjoy it when the pilot says something like: "We're still at the gate folks, would everyone on the right side of the aircraft go to the window on the left side and wave at the people in the terminal - we want them to think we're so good we're always full." So what if its been used 100 times - its still funny. Until I come up with that scale in my copious free time, I'll just leave it to a single factor for any given flight - and that is how much water they bring you while your in the air drying out. Last time I flew US air across the Atlantic, it was exactly 2 times - fail. (See previous US Air review). Lufthansa on the other hand, brought me liquid sustenance once per hour last night - that's right, 8 times - Lufthansa, you rock! And as a side note there were a couple of things that knocked it down from a full 5 stars but truth be told, it was probably partially the airlines fault and partially my own idiosyncrasies. Here's the deal. If you get on a plane, and you are so large you have to fold your arms together to keep from taking up 1/3 of the seat on either side of you, please either purchase 2 seats or a first class ticket. Otherwise its best not to fly at all because that's just rude - no one can hold their arms like that for 8 hours - no one. read more

Lufthansa never issued my ticket after I purchased it online with Paypal. I have proof of my purchase from PayPal. After contacting Lufthansa customer service I was told that I would be reimbursed for the extra cost of the fare if I rebooked the ticket. Now they are refusing to do it. If you call customer service you will get hung up on, and if you email you will be so politely lied to and turned down for a reasonable request. I will continue to fight them on this as it is a matter of principal. read more

just flew first class since there were not any coach seats left. pampering is the only word i can think of. the first class team from jfk terminal lounge to frankfurt's private first class terminal , yes it is it's own terminal. spend the money for this experience!!! read more

Lufthansa - FIRST CLASS LOUNGE. PRIVATE ENTRY - Airlines Near Me - Jamaica, New York

I hadn't flown on Lufthansa or been to Europe in awhile, but I remembered they were a good airline. I recently flew to Germany and then Italy with Lufthansa. I can't say enough great things about this airline. The plane was clean and the flight attendants were wonderful. I was in coach and the food wasn't bad. They also gave us free drinks, choice of wine with dinner and after dinner cordial. I couldn't believe they offered that in Coach! What a pleasant surprise! The attendants came around with drinks, water and snacks throughout the flight and hot towels. They even asked if I wanted to move to another seat where was an empty seat so I could stretch out and have more room. They even had a good choice of movies and other shows to watch during the flight. I would definitely recommend Lufthansa. Plus their flights are very reasonably priced from NY to Europe. All I can say is...Vielen Dank Lufthansa!! read more

Clean, modern design, excellent food and beverage choices, many places to plug-in and comfortable seating. Free WiFi. Free international newspapers and magazines. read more

Lufthansa - Airlines Near Me - Jamaica, New York

That is the worst flight, I already had issue with them twice. First time they change my flight to Turkish Airlines when I supposed to fly New York, actually I was happy with Turkish Airlines. Second time happened today, because of my kids passport expired we got new, emergency passport which were issued by my country Embassy with one month length. Lufthansa agent told us that emergency passport should be 90 days length and told us we can not fly and returned. Then we asked Lufthansa Manager and explained them all situation even asked embassy person call them and explain, after an hour they said we can fly only if we show them itinerary to final destination. When we show them from phone they asked us to print it or email them. Since that picture of ticket was poor quality we asked original ticket holder to scan that again and email it but by that time we were late. Of course there also my fault that I didnt have my ticket already printed but they wasted my time first saying that I have my kids passport issue. Eventually I didnt get refund and was ready to buy new ticket but it was very expensive. And just decided not to fly at all. By the way do not let book and buy tickets through other travel agency, the reason why we could not get refund because we booked them through other travel agency. read more

Nice lounge to relax, eat and wait for the flight. Nothing special, but just what you expect. read more

Lufthansa - senator lounge - Airlines Near Me - Jamaica, New York

I flew Lufthansa from Frankfurt to Cairo and it was a horrible experience. I paid an extra fee so I could reserve a seat next to my friends. The day before my flight I was moved to a different seat in the back of the plane with no explanation. This happened to me a second time on my return flight after I paid for a seat assignment in the front. Because my seat was located in the back, I could not even recline my seat. After the flight, I asked for a refund for the fee I paid for a seat reservation and they declined my request. They said they gave me a comparable seat. I don't know how they came to that conclusion since I paid for a seat in the front next to my friends in a seat that would recline. The food was also the most disgusting thing I've ever been served. None of my friends could eat it either. It was so gross. Some sort of cucumber thing with a nasty sauce spread on pieces of dry bread. What a horrible horrible airline. It must be the worst airline in existence. I will never ever ever fly Lufthansa again. read more

If you have elderly sick parents don't ever book on Lufthansa! My sick elderly 67 year old father is now stuck in Germany and was forced off of a Lufthansa for asking for his rights! We paid additional money and booked specific seats for him due to his recent open heart and knee surgery, Lufthansa changed his seat and refused to give him the seat that we PAID for. Then because he was asking for his seats and complaining they had him humiliated and literally dragged off the plane to the point where his pants came off by 6 police officers. We are now forced to pay for another flight for him to get back. On top of all that they black listed him from the airline because he was asking for his rights! He is now stuck in Germany for an additional 12+ hours and is undergoing a lot of added stress and anxiety due to what he's been through. DO NOT BOOK LUFTHANSA!!! @lufthansa @lufthansa_usa @faa @frankfurtairport @dulles_airport @washingtonpost @nytimes @cnn @bbcnews #lufthansasucks #frankfurtairport #lufthansa #inhumane #disgusted #dullesairport #travel read more

So very disappointed in this airline's staff and sense of customer service. The planes are OK, the staff on board are good, but the front line staff in JFK simply are the worst. A note of comparison - the JFK terminal security staff were more helpful than the Lufthansa employees. We traveled economy from JFK to Frankfurt GE on our anniversary. We simply asked to be seated together. Traveling as part of a group, the excuse was that no changes could be made. Yet others in our group had no problem making changes prior to arriving at the gate. The check in attendants, the courtesy staff, the people at the check in desk all were terrible, vicious, and simply didn't care. According to the agent - not possible - yet others in our group had no problem. When we asked at the honors lounge to speak to a supervisor - not possible - when we asked at the gate - not possible - very poor customer service skills by several people on the front end while enduring inequitable treatment. We felt like unwanted guests - and this reflects negatively on Lufthansa and the Star Alliance. We are traveling another airline on our return to Europe next year. Hopefully in the future you can win our business back. Auf Wiedersehen read more

I am a long term customer of Lufthansa. Regrettably, I think LH has seriously given up on customer service. Need to verify? Try calling their customer service and see how long it takes to connect and how helpful they are once you get an audience. Delays in refunds are well documented. Incidentally, a quick search of the internet shows that customers were complaining of slow refund from LH even before the pandemic. Naturally, the pandemic has given LH a legitimate reason for further delaying paying back what is not theirs. The money tied up in refunds is significant and material. There is information that LH is having cash flow problems and the German government is helping out. Either way, after 4 months and much irritation with LH trying to get a refund, i simply disputed the charge on my Credit Card and got my money quickly. Flight changes (mostly a change in the airplane model itself) and cancelled flights are common and oddly prices are higher than before the pandemic. I am not sure what value LH gets in pissing off long term business\first class passengers or indeed, any passenger but I am ready to look elsewhere. I am not sure what to do with all the airline points i have accumulated though! read more