2nd time we've used them and both times had to return for something they missed. They seem to miss topping off fluids. Also charge $39.00 for supplies, which in fact is a disposal fee.... Just call it what it is. I wouldn't recommend using them. read more

This shop was recommended but I found it to be worst customer service ever. I was in 3 times, no one had a clue what was wrong with my older Saturn Ion. I was charged for basic diagnostics twice that had no results. I was overcharged for so-called tune up and replacing thermostat, and when it QUIT AGAIN and this was explained to owner, he said must be the fuel pump. Nope! Not fuel pump! Owner was brusque and made two critical references to type of car I have. Fortunately, found an excellent shop where mechanic quickly figured out the problem--and nicest people ever. At a fair price! read more

Owner and his staff are great! They are honest and upfront! We dont take our cars anywhere else! Customer for life! And prices are reasonable... give them a try, you won't regret it. read more

AIR Import Repairs - Auto Repair Near Me - University Place, Washington

Thank you John, Emily, Adam. For all you do. Thank you John for having a car repair place in UP that is reliable. Thank you Emily for making me feel welcome. Over all place is the best. Any issues John is fair about fixing the problem. God Bless, Renee G. read more

I love this place. We take all 5 of our vehicles here. It doesn't really matter the service, but my vehicles always seem to come back running smoother than before; everything from an oil change to getting my clutch worked on. Emily at the front counter is super nice and I think I must bug her more often than is normal. I always seem to need something looked at, because we have a few much older vehicles. She is always so patient and kind. I just bought a jeep, which with used vehicles, you just never know what you're getting into. I took it to them and they did a post purchase service so they look over everything. It gave me a lot of peace of mind. I guess maybe their prices could be considered a little higher but personally, I think they're average for the quality work they do. I always have peace of mind my vehicle will come back better than before and never worry something funky might happen or be overlooked. I thought I needed a new clutch but John saved me some money and said the clutch master cylinder needed to be replaced. Literally saved me a couple thousand dollars. I don't know how they manage it, but they always seem to get me in right away. But I appreciate it! read more

I was so worried about my car but John did the repair on my transmission. I'm so relieved and couldn't be happier. He is highly skilled and can do the work just like the dealer. Now I have a go to place for repairs only the dealer can do, but John can for a fraction of the price. I highly recommend this place. They do excellent work! Thank you John. read more

Had an issue regarding coil packs and misfiring which in itself is a simple fix, but the fact that within 2 hours of initially contacting them i dropped it off, got a diagnosis, a repair, and driving it home is amazing. Not sure if it was great timing or what, but i've never had a shop fix something for me that fast. To me, the efficiency made the price worth it. read more

I called an got a quote on the phone for a oil change for my 2016 BMW 328i for around $100, that was fine it what the dealers are charging. when I got there for my appointment I was handed a invoice for a little over $200 claiming that there was a special oil for my car due to it being an SULEV vehicle. I called 2 different dealerships talked to 2 different parts departments ( one said was it liquid gold?) and they all said its standard OW-30 for that car. Air imports, Karen said the oil that was Twice as much had a part number but they could not find it... read more

Had my Eurovan towed in due to a faulty ignition. Thanks for fixing this. My clock spring is now broken when my steering column was taken off and my dash lights are on a plenty. This part is discontinued and no after market and will cost me $900 if I can find one. Not worth the mental hassle of trying to figure it out with the shop. Bummed the service turned out this way read more

Had to take John to small claims about a window he didn't fix two times. $500 for no repair. I ended up taking it to my old shop in Seattle to get proper repair. Do not trust his warranty!.he doesn't back up his work. Per his words, he thinks my 97 bmw Z3 is just an old rattle of a car with too many miles. What? Wish he'd said that before I had him put in a new clutch. He's one of those car guys that women car owners should stay clear of. Do not trust his work or his word. read more

This place is a gem! Once owned by this jolly old German man who was brutally honest and personable, it has changed ownership to an equally awesome person. A.I.R. is a very reliable, honest, and friendly repair shop. The mechanics are kind and you can be assured you will not be ripped off. Even though I have moved across the country, I still call them to see if the deals I'm getting here are valid. While it takes a bit longer for repairs than the dealership, you'll save money and only be charged for necessary work. I highly recommend this business. read more

Now that my A6 audi is not under warranty I needed to find a good, honest alternative to the dealership. What a relief to find this place where, instead of a slick waiting room with coffee machines and TV, I can watch my car lifted and inspected and worked on all out in the open instead of whisked out of sight. They replaced my power steering fluid which was dirty solving a groaning noise problem I had been complaining about to the dealership which was never fixed before. They are friendly and the price was right. read more

AIR Import Repairs - front door - Auto Repair Near Me - University Place, Washington

Great service and in our hood. They unchecked our engine light and reassured us the Honda was good for another couple hundred thousand miles. Really been a great car. Early CRV. They were reasonable got us in right away and were done same day. They even replaced the gas cap. read more

My name is Walner and I recently just brought my 2009 VW GTI to this shop for the first time. I initially had my car towed here on Thursday the 21st, because it was misfiring really badly. On Friday the 22nd at around 4:30pm they call me to tell me that all they did was switch the spark plugs and coils around to differently cylinders and that the car was "fine" after that. I told them that there is definitely more to the problem then just switching the spark plugs and coils around. So they kept the car to continue "looking" for the problem. I drove by late Friday afternoon and I noticed car was sitting outside, which means that they didn't bother to look at it and lied to me about doing all these different diagnostics. On Saturday the 23rd I decided to give them a call to find out any new updates on my car. The person that I spoke with on the phone told me the exactly same thing that they had told me on Friday. And once again I told them that there has to be more to the problem. Yesterday Tuesday the 26th they call me and spoke with the owner as of what was happening with my car and again... he tells me the same exact thing, "he recommends replacing all coils and all spark plugs. So I decided to go in person and spoke with the owner about what needs to be done to get the car running normal again. He was still saying that I needed to replace my coils. I asked him to start the car for and after a couple minutes of the car being on I noticed smoke coming out from under the intake manifold. And it turned out that it was a brass fitting that they had messed with when they did the "fuel pressure test" was leaking fuel. They claim that they performed a fuel pressure test and that fuel pressure seemed to be normal at "50bar" when in reality the car was leaking fuel from the fuel rail. After almost a week of having my car all they did was throw in a new coil and tighten up the brass fitting to stop the fuel leak. Public announcement: These mechanics, especially the owner are not knowledgeable, very unprofessional, and lie to clients about diagnostics. I highly recommend not bringing your cars for service here. And if you do please be aware that they won't always tell you the truth. read more

I really tried to work with this place, but the lack of respect I was paid and the quality of work was abysmal. I took my vintage Mercedes here to fix and timing issue that I actually caused when replacing my timing chain. The timing chain slipped when I fed in the new one and the car missed and stumbled ever since. I took it to AIR and told them exactly what happened and what needed to happen to get the car back running correctly. I made sure it was noted for the mechanic that worked on it. I was then presented a bill for over $3200.00 dollars in unnecessary repairs, on top of it they didn't correct the timing and John argued with me about how the timing was correct in the book and this was either bad gas or a fuel distributor. Ignoring the fact that I told them that the car ran just fine prior to me doing the timing chain. I called back sometime later and tried to get them to stand by their work and make it right. They said to bring it back in, so I reiterated what was wrong and how to fix it, also in the mechanic notes. To top it off I was presented with a bill for $900.00 with another $900.00 in recommended unnecessary repairs. The car timing was not corrected as I told them needed to be done. Then they made the excuse that it's bad gas again (even though the gas was fresh), the motor mounts needed to be changed and that these Mercedes never ran smoothly from the factory!! Anyone that owns a W126 Mercedes knows that's complete BS. I tried to call and email them to work out a resolution, no response. This place is just interested in replacing parts at your expense, find someplace else this place is hot garbage at best, you and your car deserve better. Run from this place, don't let the good reviews fool you, read the negative reviews first, it's where the truth is!! read more

I knew it would happen eventually- my BMW went out of warranty. Had an oil change yesterday at the dealership, and they noticed an oil leak. My friend once told me BMW repairs only came in $1000 increments, and true to form the estimate made my eyes water. Swung by AIR this morning they got the job done for less than half the other estimate, plus they pressure washed the engine bay too (same day on a 5 hour job). The icing on the cake? One of my cornering lamps was out and the dealership wanted $150 just to figure out what was wrong. I didn't mention it, but the guys at AIR noticed it and threw in a new bulb and charged me only for the part- $7. Great experience. read more

I had my 1989 VW Syncro single cab truck towed in to A.I.R. with a locked up rear wheel. Within a couple hours, I had a detailed estimate of the problem, along with a few issues I was not aware of. A couple that needed to be addressed now, and a couple to keep an eye on. No pressure to have it all done at once...which is common with other shops. Two days later, my VW was as good as new. Tire pressure topped off, and no greasy fingerprints anywhere... The older I get, the less I want to work on my own cars. Now I know where to take them! read more

AIR Import Repairs - Auto Repair Near Me - University Place, Washington

I took my car for an oil change at European motors in Lakewood wa. They said my day lights were out and it would be 200.00 to replace. I said I would hold on it. 6 month later and I need another oil change and a check engine light came on. I decided to take it to air import because I had read the reviews and thought why not and give them a shot. I'm so glad I did. They go above and beyond To make your experience with them so much better. The 200 dollar halo light fix that European motors had quoted for me, air imports did it for me for 16 bucks. Just replaced the bulb where as the other place was trying to rip me off. I'm never going European motors. I hope everyone with a German car should def check out air imports read more

Very professional. I have 1997 BMW. Had an oil change and car look over. They found two minor repair needs. $500 bucks. With such an old car I was nervous they'd say a bunch was wrong. They seemed to be honest. They fixed something that my prior repair place never had addressed even though my "check engine" light has been on for years. I will return. read more

I have been bringing my cars here for about 8 years (VW, BMW). They communicate well. Karlo (front office) gives detailed explanations and finds out answers from techs if he does not know. John (owner) almost always on site. Reasonable shop labor rates. Excellent alternative to dealership. Honest interactions, not pushy. Would highly recommend. read more

I was promised a courtesy inspection when I made the appointment. I took time off work to get to the shop on time. Due to COVID, they also don't allow people to wait inside. I knew that beforehand and was prepared to walk several blocks to the nearest store. I dropped my keys off and confirmed that I was here for a courtesy inspection. 15 minutes later, after I had walked four blocks in the cold, I get a call from the shop asking if I want a diagnostic because those cost money. I said no, just a visual inspection. I was then told that visual inspections cost $65 unless I'm getting work done. Did I schedule an appointment to get work done? No. I scheduled an inspection and was told it was free. It seems like this shop is hurting for business and is comfortable luring customers in with false promises. The sad part is, I could have easily paid the $65 if that had been communicated up front. But, I won't do business with dishonest shops. What a waste of time. read more

Great, fast service! Had to have a car towed there and they took care of the car that another repair shop wouldnt touch. It was done in two days. They even fixed a check engine light that was on for three years and three mechanics couldn't fix! Im telling everyone! read more

I have been a customer for nearly ten years. I have recommended them to friends and family. My experience has been first class. Great staff, honest, competent repair. They have my trust. They earn it each visit. Highly recommended AIR. read more

They were very honest, courtious and went out of thier way to help. They helped even on a Saturday, when usually not open. Most importantly, they helped us save money by NOT repairing our car. That is about as honest as you can get. We spent less money with them, because they were honest and told us it was not worth it - by looking up the wholesale and blue book market values of our specific car. The best. read more

Very professional and conveniently located auto repair shop near Tacoma. I requested an oil and brake fluid change online and received a response later that same afternoon with an estimate and first available appointment date. Service was completed on time and was a great value now that my BMW is past warranty. Highly recommended! read more

They got my rabbit in at a moments notice and had the coil pack replaced in an hour. The workers are nice and explain everything to you. Thier places are also very good. They are my new german automotive shop. read more

They do good work and are trustworthy. I'm very satisfied with their service. Close to home helps a lot. John is friendly and does a great job on short notice. Thanks. read more

I've just had a very frustrating experience with A.I.R. Import Repair. I had them perform the 100k mile maintenance on my wife's VW. When I came to pick up my vehicle they recommended I have the drive axle replaced stating that the cv boot was torn. Wanting the vehicle to be in good running condition, as it is my wife's car, I had them replace the drive axle ($300). I picked up and paid for the work. Here is where the problems began. Items that were supposed to have been done in the 100K maintenance per the list that AIR stated had been done, were not completed. The car now had a LOUD vibration at 3800 rpms that was not there before the work that AIR did. The interactions that followed and the way that AIR responded to my concerns have left me with NO confidence in the quality of work that they provided. Each time a problem was fixed, they found and identified a NEW problem even after having previously inspected that area finding nothing wrong. read more

AIR was amazing! I live in Portland and was in Tacoma for the day and my check engine light came on. I took it in based on a recommendation from my car's warranty provider and their service was amazing. Karlo was super helpful and understanding, and seemed genuinely concerned about me driving back to Portland with this issue. He was familiar with my warranty provider and looked at the contract to make sure my issue would be covered. He didn't have the part I needed at first, but within minutes he located one at a different place and it was delivered in like an hour. They ran a diagnostic and got in touch with my warranty provider and confirmed it would be covered and explained everything so clearly. They didn't try to push any other services on me or sell me something. Karlo gave me advice about taking my car in regularly for inspections (which I wasn't doing) and offered to look up some good places in Portland. He seemed like a genuinely good guy with the customer's best interest in mind. They even offered to give me a ride somewhere while my car was being worked on. I had an appointment (that I could walk to, luckily) and I got a text a couple hours later that said my car was ready and everything was covered, I just had to pay the deductible for my warranty. BY FAR the best and easiest experience I've had at any auto shop. 11/10 would take my car there again. read more

Just got my turn signals repaired at AIR Import. They are fast, friendly and I feel like they communicate in a very open and honest manner. I started coming here a little over a year ago and am beyond thrilled with the discovery. Car repairs never seem to be cheap, but here they are far less painful! read more

I'm so lucky that this shop is down the street from my house! I was looking for a good shop to take my Audi to and saw they had great reviews and was in my neighborhood. I was not disappointed! They have always given me very good quotes and pricing and their service is fast and friendly. They never pressure me to get more done on my car than is needed. I will continue bringing my car here for regular service and would highly recommend it to anyone with a European car. read more

First time customer and they went above and beyond to fix my problem and provide stellar customer service. Keep up the good work.

Took my Passat in for no-start issues. Very friendly and professional, quickly figured out the problem and just as quickly fixed it. The cost was very reasonable, especially given what some other shops charge. Going forward, all my cars will be coming here. read more

I would not let them work on a Tonka toy. They charged me 4 times what firestone would do the repair for, then when i asked about the charge, to bad they have my car so I pay them their price. They lie about work done and wanted to charge me $600.00 for a Air Mass Meter I bought from O'Reileys for $240.00. read more

Very bad customer service. My car went in to this shop with minor problems and came out with a blown engine. Another auto repair shop told me they probably forgot to put oil back in the car before driving it. They lied to me and then charged me over $800 for nothing. I do not trust this shop! This company recently sent me a statement with items they had not even worked on! read more

If you are looking for a good, honest mechanic, this is it. The customer service here is nothing short of amazing. You can assure that you are getting quality service at the best possible price. Last December, when I was living in California, I was quoted 475 dollars to fix a small leak in the rack and pinion on my 2006 PT Cruiser. I couldn't afford it, so I put it off, and obviously, the problem got worse. When I moved up to Washington I immediately took it back to AIR, where John had provided me exceptional service before. He performed a full inspection, an oil change, and replaced the rack and pinion for a total of $255. Honest mechanics are hard to come by. John is your guy! read more

What a great place to get auto repairs done right! I was very happy to get same-day service on my Subaru. The price was reasonable and they noticed that I needed an oil change so they did that too. I even got a live, long time customer testimonial when I picked up my car....no wonder they have alot of 5 star reviews, which isn't easy in the car repair business. John, I'll be back! read more

This place rocks. We have a BMW 740i that was making funny noises. Luckily, we took it here, they found the problem, and fixed it without a sweat. Now it's running great and we couldn't have asked for better customer service! Thanks guys. read more

Ok here's the story about my experience with this company. My 2004 Volkswagen Touareg driver's side headlight went out. My car uses the Bi-Xenon HID system and the bulbs can be expensive. Thinking that it was just a burnt out bulb I went to O'Reilly's and bought a new one. After replacing it, the headlight was still out. I finally broke down and went to an auto shop to have it inspected. AIR Import diagnosed that the headlight was blowing fuses and the main control module for the headlight needed to be replaced. It was $625.00 for the part! After the parts and labor I was almost a thousand dollars into a headlight repair. I later researched the same part online (OEM brand new) for around $250. After they installed the control module the mechanics said that the new headlight bulb I had purchased didn't work so I paid an additional $185 to have another one installed. I was now well over a thousand dollars for a simple repair. Although most repair shops roughly charge between $90-100 for hourly labor, I felt that AIR Import failed to address the best possible repair to potentially save me, the customer, money. This was a total scam. On top of that, a few hours after the repair, the headlight went out again. I gave it a little TLC with my fist which tightened up the connection on the back of the headlight. I also replaced the original bulb I bought from O'Reilly's and found out that it also worked. I called AIR Import to dispute and possibly be reimbursed for their false assessment which cost me money. They refused to take the bulb back and showed very poor customer service and retainability for any future services. I would never recommend this company to anyone. Understandably, when you own a European vehicle like Audi, BMW, or Volkswagen it is probable that you may spend more on parts than a GM vehicle. However, AIR Import was outrageous in how they assessed the problem as it seemed to be only geared towards profits. Buy-and-large, it is important for mechanic shops to maintain a good customer base to stay in business because mechanics are a dime-a-dozen and they don't receive constant business. Also, for their "policies" to not have any room for reimbursement is ridiculous. I did most of my business with the manager/owner John Smith. AIR Import has been operating for 30 years with John the last 10 years. If they want to continue for another 30 years they better come up with some better policies and customer service. I would never recommend this place to anyone regardless of the vehicle make. There are plenty of European mechanic shops out there who will provide better mechanical service and customer care. read more