It was a friday afternoon and the A/C unit started leaking. I had company coming and really diddn't want wet towels on the floor when they came. I called Air Flow Concepts and asked for service. I was given a 2 o'clock appointment--same day! Two excellent, polite and knowledgable workers arrived at 2 o'clock and an hour later they left me with a working unit and clean work area. I was totally impressed and satisfied. read more

I have been a customer of Air Flow Concepts for many, many years. They are by far THE BEST at what they do! Molly is kind, compassionate and always ready to listen and help. The company's technicians are Knowledgeable, Efficient, and highly Professional. I trust them wholeheartedly and they have earned that trust over and over again. read more

Technician called prior and on time. His work was neat, clean and very professional. I wish all service providers were as great. Upon completion of the job I immediately contacted the contractor to inform them about his work ethics. Really appreciated. read more

The only reason for the one star review is Molly. She is hands down the most disrespectful person I've ever had the displeasure of dealing with. Her behavior is appalling. Every conversation we've had is combative and she won't let you get a word in. My first time working with the company was frustrating. I originally called in wanting to get some information on cleaning and sealing a small AC duct. The pricing that was given to me was around $200 after discussing with my client and them agreeing. I called them back to schedule the appointment. Due to some miscommunication, they ended up scheduling me for more than I had agreed to and ended up completely dismantling and cleaning the AC unit itself. The technicians were absolutely amazing and did an excellent job, and this was no fault of theirs however, when I received a $900 bill I was a little alarmed to say the least. When I called to try to see where the disconnect was, I was met with so much hostility that I ended up just caving and agreeing to pay around $600. I do not live in this unit and was only fixing it up for my client to be able to rent it out. I returned about a week later to a very hot apartment. We checked everything that we could and even replaced the thermostat. We left the unit with the new thermostat as we went on vacation, hoping that that was the issue. When we returned, however, the air conditioner was still not running properly. So we called their company to see if they could return and see if maybe something happened when they were cleaning the unit. They came and preformed troubleshooting for about an hour and determined it was the thermostat. They installed the one we had already tried and claimed it was working and left. I haven't been back to the unit to confirm if all is well yet. But when we got on the phone with Molly she accused us of tampering with the thermostat and re-wiring things. Called my husband a liar and was shouting over us as we were trying to explain the situation. She claimed it wasn't their fault as we had the technicians come back two weeks later. I tried to explain to her that nobody lives in this unit and there's no way we would've known it was a problem until we returned. Obviously, if you had a plumber out to your house and all of a sudden your pipe started leaking, you would assume that the plumber did something and want them to take a look to fix the issue. I think calling them was the logical next step. I'm still not entirely sure if it is in fact the thermostat but regardless, if I need future fixes in the future, I'm not using this company. I have never, my life been treated so poorly by a business. It's such a shame because their technicians were great and deserve a better and healthier work environment. I've been told she is the owner, but I hope to God that she just sticks with paperwork instead of dealing with employees or customers. read more

Had Air Flow go out to my rental property through my warranty company and the claim was denied, so we did not start out on a good note. But Molly's ability to effectively de-escalate a tense situation and turn it into a positive experience for me was impressive. Her empathetic approach to my issue was really appreciated. She promised that my AC would not leak afterwards, and she was true to her promise. My tenant confirmed that it was a great job done and everything was left clean and in great working condition. Thank you again. read more

My AC broke as I was getting ready to rent the property. I contacted This company and they were able to basically make the AC brand new since it was still under warranty. They were able to get everything fix within two days. Talk about quick service. I am very happy with the work done. Definitely recommend to others. read more

The product or service they are trying to sell you is not worth the TERRIBLE, customer service that comes along with it. NOT at all a pleasant experience. "Molly" has no sense of self control when speaking to a client and the worst part is, is she is the manager. Nothing about the way she runs this business is professional. By far the most disrespectful encounter that my husband and I have ever dealt with. Speaking nastily and talking down to both him and I, on nearly every single phone call that transpired. She was constantly argumentative and would change her story to something different EVERY TIME & Nothing ever added up! We really just became FED UP with how we were treated and are quite upset that someone could be so DRAMA filled & treat a customer so unfair. They are CHEAP. We caught them charging us for unnecessary things, that didn't need fixed. You do not get what you pay for, there is no value or honor in what they install in your home. We had a brand new AC unit & brand new Air ducts put in about a year and half ago. A year later the ducts start leaking out the vents AGAIN.. (main reason why we got the ducts replaced in the first place) And they refused to honor our warranty and would not come back to fix the issue. We paid $4,000 to have the new ducts installed, and they were installed with out replacing some of the key components that are a part of the duct system. They sent us another $1,200 bill TO FIX WHAT SHOULD HAVE BEEN DONE RIGHT IN THE FIRST PLACE. Everything was just fishy at how they handled the whole situation, and quite honestly embarrassing. Unfortunately for them, things could have gone a whole lot smoother and professional if it weren't for the manager with a TACKY personality. She is the main reason for this review, which I never usually take the time out to write. BUT THE SERVICE WAS THAT bad to where I want to save the next person who falls for her BS. The best thing for that company is to replace her. read more

They came out to do a routine vent cleaning. Additionally, we were deciding on a new AC unit at the time and they offered us several options for us to choose from. The owner of the company worked with us extensively to find the right air conditioning unit for us. Their reception team is very informed and quick to respond. We could not be happier with their hard work and efforts and will definitely call them in the future! read more

These guys do great work. They cleaned out our air ducts. They use a method that blows out the ducts versus sticking a brush inside, which I've heard can puncture the ducts and cause long-term problems. They cleaned up after themselves and came back a week or so later like they said they would to install my filters. They also unclogged my dryer vent which hadn't been cleaned properly by a previous company. These guys got up on the roof and cleaned it out! Highly recommend these guys!!! read more

DO NOT USE THIS COMPANY . I wish I could give them negative stars . Nothing but sending me bills asking for more and more money .. my ac that still doesn't work . It's a brand new ac unit they installed about two months ago and Ive had serviced it twice after it. They claim it's not them but other issues. First time it was an issue with the drain / filter and the next time it was the condenser. I've never had these issues before . My home is hot and uncomfortable and I've called there phone number and emergency phone .. they don't answer they don't call back .. DO NOT USE THEM . They are a scammers looking to sell you the maintenance plan by creating new issues.. I've already contacted a lawyer . DO NOT USE THEM , THEY ARE THE WORST read more