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    Air Express Heating & Cooling

    5.0 (1 review)
    Closed 8:00 am - 9:00 pm

    Services - Air Express Heating & Cooling

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    8 years ago

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    Erickson Plumbing, Heating, Air, Electrical

    Erickson Plumbing, Heating, Air, Electrical

    (26 reviews)

    We bought an 85-year-old house and that means one thing - galvanized pipes. Otherwise known as…read moreswiss cheese, aka, going to leak and burst whenever I feel like it, aka, go ahead you cheapo and roll the dice and not replace me. I know a plumber back east and he told get rid of the "galvi" ASAP. Um, ok. So I called a few plumbers. Some were really cheap, like do the math and you wonder it takes X days and Y material, how do you stay in business? Another big shop in town was very expensive and seemed like they were adding little things here and there to the estimate. Erickson's guy, Mike, was very nice and was thorough and was clear on not needing things that the other high-priced shop proposed. He explained the residential codes to me and why I did not need certain things. He did preface that this was not going to be cheap. He walked through all the things that needed to be done and how long it took and I realized that this was going to take several days of someone working all day and knocking out walls and ceilings. This was a big project. Their estimate was expensive, but still about 15% lower than one of the other big guys in town. But, I got a good feeling about them. So I gave Erickson the work. They came in an installed pex and ripped out all the galvanized across 3 floors of my house. They did an excellent job and would not hesitate having them back in the future.

    Unfortunately I have to write a negative review of Erickson Plumbing. We called about not getting…read morehot water, only lukewarm water, and the first plumber that came out said it was not the water heater and proceeded to change a cartridge in our master shower and charged us $800 for it, which is astronomical for changing a cartridge. He also broke the handle of the shower, reversed the hot and cold directions, and did not tell us it broke. The problem persisted and we continued to have lukewarm water. I called the company and they sent another guy out and he said that our handle was reversed from hot to cold and maybe I had just been using the wrong direction for hot water. Readers, I am not an idiot and know very well what direction is hot and cold in my own shower and what changed with the plumber. He didn't know what the problem was either. I called Erickson and they asked if they could make it right. I made it clear that I will not pay another dime and I expected money back if it ended up being an issue that would have cost me less than $800. They verbally agreed over the phone. They agreed they had misidentified the issue and it was on them to fix it. Erickson sent out a THIRD plumber and he looked at our water heater, said it was a pipe that needed cleaned out, cleaned it out and et voila, we had hot water so it was an easy fix. Afterwards I called to settle with them and see what they could refund me since it did end up being an easy fix and not worth a whopping $800. They refused to refund any of the $800 saying they had spent a lot of time on the issue and going back on their word and original mea culpa that it was their issue and pledge to make it right with me. It should absolutely not be on my dime if they couldn't figure out the problem until the third try and they also absolutely took me for a ride charging me $800 to begin with. I worked with them on good faith to fix the problem expecting them to make it right with me in the end since they were at fault for misidentifying the issue, not fixing it, charging me $800 for not fixing it, and breaking my handle at that. They would not budge and would not give one penny back, which is frankly horrible business. Be prepared to be taken for a ride if you work with them and pay way more than expected and gamble at even getting your problem solved, then lied to afterwards. Hire at your own peril.

    Air Express Heating & Cooling - hvac - Updated May 2026

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