Excellent response and Service. I wholeheartedly recommend these folks. Devonte's confidence, demeanor and experience sets him apart from his peers. read more

Less than 1hr job. Less than $20 in materials. Over a $4000 quote for a bit of pex work. I'd give 0 stars except they provided this insane amount up front. For an Oklahoman company, they have zero interest in helping Oklahomans and only care about how much they can squeeze out of you. At least the guy who showed up was polite and professional. read more

Even the smallest faulty component justifies total unit replacement. The tech that came out had to call in to "someone" for instructions on what to do. Of course the answer was total replacement. I would never use or recommend this company. read more

Samual came to check our heating and air conditioning units and service if needed! He was very thorough and efficient. Very friendly and explained what he was doing and if he noticed anything that needs attention. Would highly recommend Air Comfort Solutions for your heating and air conditioning needs!! read more

Started out ok, but it took many many calls, well over a month for them to come back out and cover or fill the hole in the yard from the plumbing repair. F- read more

My bad for hiring an AC company to install pocket lights in our kitchen. Not only did it take the entire day to install, but the LED lights keep going out and they have to come back to replace them. I guess the warranty helps, but having to schedule a worker to come replace a light in my kitchen each month isn't ideal. I also paid way too much. Regrets all around. read more

A couple of months ago, our house had a strong electrical smell in the steps going upstairs and the Fire Dept and I could not determine where it was coming from and I decided to call Air Comfort Solutions. I have used this company for a number of years to various degrees of satisfaction. the main problem being there high prices. They did come out quickly, I will credit them that, but that is it. They sent an electrician, and he looked over the upstairs and circuit breaker panel. I told him I was suspicious that this was from the air handler blower motor. He wouldn't confirm that but he thought it originated from there as well and promptly told me I had 3 options, (sound familiar). All over 9,000 dollars and he preceded to tell me the City of Edmond required this to go along with a whole new circuit breaker panel (no breakers tripped mind you) the city of Edmond required a quick disconnect box on the outside of the house, surge protector for the main. This added almost 2,900 dollars. I seriously question whether I needed a new circuit breaker panel, there was no breakers tripped and just a slight discoloring by two breakers, and none of this addressed the main problem which was the air handler and the burnt smell. The charge just to check the electrical system (of which not all of the house was checked) was 440, I selected the middle option which came to 9720, and finally the blower motor was 1875, so a grand total of 12,035. When the city inspector came out, he told me the city did not require the main surge protector nor the quick disconnect. It did not pass inspection either and they had to come out a second time. This different employee told me the same story that the city required the extra features. The inspector showed up at the same time and he told the employee the city doesn't require these extra items and they are currently operating under the 2017 rules. I called to complain and didn't even get an apology nor any credit offer but they would try to get the employees on the same page. I have had it with this company. The spin the wheel type of pricing and out right deceptions (that is putting it nicely) is wrong. It seems like pricing and add on's are meant to pad the profit margin. How about let's just charge for what's broke and not add thousands of extra dollars to the bill. To top this off they came out to service the A.C. units a week later outside and wanted to add a few more thousand to upgrade the one unit of which is working just fine. I said no thank you. read more

I recommend you consider all other options before using ACS. We had a water line rupture during the early morning hours a few weeks ago. I opted for this service as they were willing to visit the day of the event. After a contractor reviewed the need, one price was quoted. There was another contractor that came to the residence the next day. The work was done rather quickly. That price differed substantially from the quoted price. In the end, I paid over $700 more than any other contractor. I have repeatedly contacted the company seeking explanation on the pricing and related administrative matters. Calls made to the business have not been returned. Responses by emails have not happened. I recommend serious discretion. read more

Damaged my wall and caused a toilet leak at base of toilet. Did not disclose either and tried to deny both. Bait & switch tactics and terrible work performance. Never again. read more

Alex and Connor were professional, friendly and efficient. I would highly recommend them for any service you may need that they provide. Bryan and Laura, Yukon, OK read more

ACS saved the day. They came out to our house when we lost heat on the coldest day of the year and ice on the roads. Using a video and photos the mechanic explained what the issue was and set up a temporary solution to restore our heat until the part came in. Kept us informed when they would be out. I thought the charge for the repair was fair and reasonable and the mechanics were very nice. We will be using ACS in the future if needed. read more

DO NOT USE!!! When your AC is not working properly and you call for a service and they diagnose the problem and tell you that you need it replaced as it is not worth fixing. The gentleman who came to repair stated that someone will come and give me an estimate for a new air condition. Scooter (salesman) prompt and willing to get it installed the very next day and the cost for a 3 ton air conditioner was unbelievable. Three options Cheapest was $13597.00,next was $17997.00 and third 24993.00. with 9.9 % financing. I did ask it seems very high. When you do not have air and it is over 100 degrees and as a person who does not know much air conditioners you feel like yo have no choice. Let me tell you what a RIPOFF. I am getting it replaced so much cheaper under $10000.00. Don't ever use them. They take advantage of people who are desperate and it is unconscionable. read more

Was looking through the Ads for a Plumber to do some drain cleaning. The guy came out and snaked the house. then went to the trap and the issue wasn't in the house at all but a block in the main. Said he would have to have a Supervisor call me first thing in the morning. The guy never made an attempt. so this morning no call. Called and thew would have someone call me. No one ever called. I called another company and they came out found the issue to be within 5 feet and cleared the drain. I guess /I should be thankful that These Bozos at ACS didn't charge me. For last night. When I called in to say something they simply were sorry I was giving the wrong impression about a call back timeframe. They will loose my HVAC maintenance as well. Jason White must get paid a lot of money to lie how awesome these Jokers are. But then again he was a Football player and probably lost his marbles from getting hit when he played. lol read more

If I could give a negative star(s) I would. We referred one of our loyal customers to them for electrical work and a 10% fee to be paid back to us. Instead of giving us our fee, they decided to hound us for the amount and then chose to write it off. The amount was under $200! We will NEVER send any of our customers to them again. read more

5 months ago I had Air Comfort come out and fix my water leek from the city meter to my house. it cost me $2066.53 for an new 1inch elbow for the water line and 2 hours labor. 5 1/2 months later it's leaking from the same elbow. No water to the house. I called and the can't fix what they didn't fix the first time for 3 days!!! OVER PRICED NO CUSTOMER SERVICE. STAY AWAY FROM THIS COMPANY read more

Well here is a first. Let me explain; So I'm staying with my daughter and son in law helping with my 3 week old 9th grand child. Our temps are in the 90's soon to be 100's and the AC stops working. They decide to get a window unit as they wait to get word on if and when Air Comfort Solutions can service them. When Kaitlin first called they could get someone out there that day but her landlord had to call and set it up. So as of yesterday there hadn't been any return phone calls from ACS so Kaitlin called them back this am. This is what she got told. Because they are renting "they are not servicing rental properties due to the volume of calls and customers." Now mind you this is the largest AC company in Oklahoma they are on call 24 hours a day and this is what was communicated. First and foremost why would anyone who rents their home have any lesser need then a homeowner? That is so absurd and poor poor customer service!! A customer is a customer. Whether it is the landlord (owner) calling and scheduling or not. Air Confort Solutions OK, bad decision to discriminate! Pass it on. People need to know this about them. read more

I knew I needed to have my sewer line routed and cleared of roots after having a camera run down the line. ACS was recommended so I made an appt for them to route the line. When their guy showed up, he immediately tried to scare me into installing a new line -- for $18,000. When I rejected that idea, he told me it was going to cost abt $1,800 for him to clear it out. He never entertained the idea of just routing out the line, as I had requested. I had to insist it was time for him to leave. Funny, it took about $200 to have Ray's actually clean out the line. no problems since. read more

I contacted Air Comfort Solutions for estimate on a new A/C and Heat package unit to be installed at my business and they called the day before to confirm appointment and they were a no call no show. Very disappointed. They showed me how unprofessional and how they lack work ethics. I will never recommend their business to no one. I have purchased from them years ago before on a new install of a complete heat and air unit with duct work for my home. I couldn't believe that they acted so irresponsible. I contacted A & T Mechanical and was out to meet with me that same day and gave them my business. read more

I called for a service request because my renters said the house was too warm. I set everything up including giving them my credit card. They called back two minutes later cancelling my appointment because I could not give them access to the furnace. It makes no sense as all I was asking them to do was check the a/c. read more

I had my ESA Spring AC tune-up this afternoon, Wednesday, May 24. I asked the service technician, Codie Philpott if he cleaned the coils (hosed down) the outside unit. He told me he had. I can hear when didn't the outside water is turned on and running. I asked him a second time and explain that I can hear when the outside faucet is turned on and running. Once again he assured me that he had "used his own hose" to clean the unit and that it was clean. After he left I checked and it was obvious that no water had been used to clean the unit. Additionally, the outside faucet still had the winterizing covering on it! Codie was not truthful with me! I do not like being lied to! I guess he thought I wouldn't or couldn't check since I'm on home oxygen. Also, he said he needed to check the condenser coils in the attic, but now I question whether he actually checked anything since he was here only a short time. He did change the air filters inside. I gave him a five star review before I check his work and now wish I had checked before leaving a review. I will note that Codie was professional and had a very pleasant demeanor. I have been an ACS customer since 2009. I expected better service than this and I certainly do not appreciate your service technician outright lying to me. Please have a supervisor contact me to discuss this matter. read more

They left me high and dry after the install. I am selling the house they installed a new system on last year, and in the inspection they found a rusted out, leaking plenum under the slab. Air Comfort did not make mention of this at any point. I ask them to put it over head in the attic but I was assured by Scooter (the salesman) that putting it upright like the old system was the best way to do it. Once I ask them for help, they said that they would throw in a free coil, which they would just be exchanging the coils and reusing the one they pulled off my system I'm sure, but it would cost another $7,000 to move it overhead. (Which I ask for in the first place.) They did get one star because they were at least able to get out there and fix out system the next day. My wife was pregnant so that was a big help. I wouldn't have used them because they were way over priced, but with supply chain issues and needing it done immediately I had no other choice then go with them. I will never be using them again. read more

If you are looking for fast, dependable service, Air Comfort Solutions probably should NOT be your first call. Initial contact was prompt and courteous. Great communication to get a service tech out immediately. Tech inspected the unit, diagnosed the problem and had to call the shop for an inducer motor. He promptly collected payment and that's where things went south. The part that was supposed to be ordered that day wasn't ordered until 3 days later when I called and requested a service update and they discovered they failed to order the part. I have not been contacted by ACS one time since the initial visit and have had to make multiple calls to determine the status of my repair. The lack of a sense of urgency on their part to take care of their customers is beyond my understanding. Maybe they should spend more on getting enough help to service their customers and less on those television ads (which worked on me unfortunately) We now are 5 days into this debacle and still no parts, no status update calls from the company, and no idea when it might be resolved. Meanwhile my children and are bundled up working to prevent pipes from freezing and bursting while one after the next freezes solid and soon we will have no running water. Just praying the pipes aren't damaged and leaking when we finally get thawed back out. read more

We called for a sink clog in our kitchen. Before they did anything they asked what year our house was built. After a service tech used a pipe cleaner he said he hit a clog and someone would stop buy with a camera. They said our pipe was corroded beyond repair and would have to tear up foundation and floors to the tune of $5700 to $18,000. We called another company who cleaned the clog of grease and hair in 15 minutes for $200 and no sign of corrosion at all. We posted our experience on line and a huge amount of Oklahomans reported the same experience with Air comfort solutions. Shame on businesses who run scams like this. Kharma is very real! read more

Had our regular semi-annual tune up today and Devin, our tech, said he smelled a faint gas odor in the furnace. He immediately notified his supervisor, Andrew, who came to our house within 45 minutes and diagnosed the problem as a leaking valve. He went back to Moore to get the needed part and had the whole thing fixed within another hour. Both Devin and Andrew were very professional and helpful to us old guys who really need our heat. We are on their ESA program, so there was no charge at all for the repair. In my experience, these guys do what they say they will do, and do it right. They have never disappointed me, from initial sale through this latest service. Thanks! read more

I had been an ACS customer for several years. I even left this review for them back in 2021: "Rick, the service technician, was: 1. Early 2. Fast 3. Knowledgeable 4. Friendly 5. Thorough." Now, in July 2022, my experience is completely different. ACS used to be a locally owned company. Now, they are owned by a company out of Louisiana, and their service standards have slipped. I had 2 techs out that completely blew it on diagnosing a condenser fan motor. Then they handed me a quote for system replacement that was over $4000 more than the next closest quote that I got from other contractors. They wanted $13000 to replace a 4 ton unit. How may people trust them and just pay those prices? Probably too many. By the way, to repair the unit to operation, all that was needed was a $150 motor. Anyway, after a discussion with the manager about the non-repair, they promised to refund all but the trip charge on my invoice, but that never happened. My advice? Call someone else. read more

I don't leave reviews typically, but I feel I need to warn people about this company. This should be zero stars, but I'm required to give one. Our AC went out during June and we called Air Comfort Solutions and purchased a year long membership. The receptionist was helpful and made our appointment for Monday (it was Saturday). The first person came out, charged us $71 and said he fixed it. It cooled down for an evening and then got hot again the next day. Fine, problem was missed. We called a 2nd time, they came out the next day and told us our motor needed replaced. That was about $900, but I hoped it would be fixed. It wasn't. Got hot again in two days. They came out a third time. House was getting to the mid 80s during the day. They put refrigerant in the system and left. And it stayed cool-ish for 3 days. That cost me about $300. Then, 80s again. We finally hired another company to come out and they determined that there was a leak. They spent two hours finding it and are coming today to fix it. They told us that this was likely the issue all along and our motor didn't need replaced and the refrigerant that we paid for was just going to leak out. So if you doing the math here, we spent almost $2k with Air Comfort Solutions and we still don't have a working air conditioner. We spent $200 to fix the actual problem. read more

company sucks. the customer service rep manager fires everyone she doesn't like and nobody ever does anything about it it. all of you customers are getting ripped off badly. i can name a list of things they don't want you knowing. this company will go through and down employees the second they no longer like them PERSONALLY. the customer service rep manager is the definition of someone that has power and uses it wrongfully. do not recommend service or employment wise. read more

Well we had a hot water tank go out on us on Saturday. We call ACS and they said they could have a guy out on Sunday from 12-5 pm. We scheduled it and they showed up at 12. Great guys and they said the tank wasn't fixable. They gave us a estimate. The estimate was $3841!!!!! I was taken back on how expensive it was. We called a relative and her plumber would charge us $1900 and haul off the old one. Yes he is a licensed plumber. We had issues with ACS when we signed up for the service to two houses and they said they weee good and didn't need anything. A month later a part went out and it cost us over $150 and it needed AC Freon ? I called them and they gave me the two dollar talk around pitch. Sad to say they lost our business on my home and rental houses. read more

DO NOT USE!! We paid for an extended warranty. When the compressor motor went out they covered the part ($125), and charged us almost $500 for a 20 minute fix job. Called to dispute they said they charge by the job and not by the hour and nothing we could do. This will be reported to the better business bureau. read more

We called ACS to repair a leaking bathtub faucet and also install a new garage disposal unit (replacing an old one). They sent a plumber named Zach...he pulled the old faucet and tried to get a part out of the faucet...he jerked the faucet up and down so hard, it broke a water line coming up to the tub! Then he started checking to replace the garbage disposal --he said all the connections needed replaced and quoted a a price tag of $5500.00!!! Then he started telling us we needed to replace all the water line connections in the whole house and quoted $21,000.00! We said no way....he called another plumber Jason to repair the water line and of course he had to cut a part of the wall out to repair. Jason did a good job but he did not run water through the new faucet and thee was another leak that we found after running water in the bathtub...they sent a plumber Danny and he fixed what he found but also had to cut out more wall and baseboard...then we discovered more leakage at the same place..they sent out the best plumber of all..her name is Crystal..she pulled the drain in the bathtub and found the crack in the drain that should have been found by Jason!!! Now we have been waiting for a month to get the wall repaired and I have had several phone calls and texts with Bryan the Plumbing Manager regarding the wall repair and I am still waiting today, July 8, 2024, for a phone call to get a carpenter scheduled to fix the wall!!! Air Comfort Solutions should get out of the plumbing business and stick with what they know which is A/C. Gloria Cockrum read more

We called Air Comfort Solutions, because our AC was acting up. Immediately upon visiting the technician told us our system was a bad product and needed to be replaced. We've had the system for 5 years and THEY installed it. But he claims they would have never installed this unit. He charged us $480 for refrigerant and the service call and had his manager come by the next day to quote us either $4k for a new coil(which was leaking) or 11.5k for a whole new system. We decided to get a second opinion and thank god we did. The other technician told us that our system was still under warranty (which Air Comfort Solutions neglected to tell us) and that replacing the coil would only cost us $1k. If I could give a zero I would, but I warn all against using this company. They only want to upgrade you not help you. They are sales people first, technicians last. read more

We were very worried when our old AC unit died. We knew the cost might be high and the supply chain crisis might mean the equipment wasn't available. The excellent techs explained in clear detail what they proposed and were able to do the replacement The. Next. Day. Amazing. Best part? They had a five year, same-as-cash, zero percent interest option. Fantastic value, quality parts, great service. Highly recommended. read more

yes, it is a few years since my very bad experience with air comfort solutions...but whenever I see their advert on the tv, it reminds me of that time. I won't go over the details but we had two new units installed........at least they put them in but after three attempts to get the city to pass the install...( and failed )....I'd had enough and said take them out and give us our money back. Funny though, the only time they could do that was a Christmas Eve eve.......I'm sure they were just being awkward.......But we had another company standing by to install so it was ok..... I still hear reviews going over the same complaints so I don't think much has changed.........yes, do yourself a favor and call a winning number........just not their one........ I will continue to give a bad review whenever the mood takes me..... John Randall read more

We scheduled a time from 12:00-4:00 and they didn't even show up until 5:00. Once they got their equipment out they said, "our battery is dead so we have to run back to charge it." We live near Edmond and their shop is in Moore! I truly felt like we were being pranked. If you know OKC, you know getting to and from Moore during rush hour is not a quick task. After waiting another hour until 6:00, they decide we'll have to reschedule. WE WAITED FOR SIX HOURS JUST TO BE TOLD TO RESCHEDULE!? I can't say I know anyone who appreciates their time being wasted. We made sure to reschedule appointments to be home from 12:00-4:00 and then for ACS to show up unprepared after having a 4 hour window is ridiculous, unprofessional and disrespectful. 100% would not recommend. read more

AC in the attic area had a drain tube was stopped up, and I needed for someone with experience to inspect the unit and blow out the 'gunk' in the drain tube. The representative I spoke to was very insistent that I purchase one of their yearly maintenance programs. I just wanted the *&5# fixed. Their upper management needs to get our of their back yard pool and train staff on how not to screw over a customer, even before showing up at the job site. read more

Air Comfort came out for a $69 tune up on an AC unit that has never failed or given issues. It definitely has some years under its belt so my husband and I thought this "tune up" would be a smart move. Next thing i know my husband is calling me telling me that its going to be $20,000 for a new system. The guy said we needed all new duct work under the house, even showed us a picture. We ended up getting a couple other quotes and much to our surprise all the other company's said we most definitely did not need a new system, only a small area of the duct needed repaired. Turns out the tech took a picture of that one spot and told us our entire house looked like that. This is not acceptable, not to mention the other contractors actually ended up telling us Air Comfort Solutions has marks against them with the BBB just wish i would have checked first. read more

Don't use this company. What a joke. I wonder how many uninformed people they have screwed out of money. Me: ACS I need the thermal coupler in my whirlpool hot water tank replaced. (The part cost $10.00) ACS: ok we will send a tech. Tech arrives. Me: Hi the pilot light won't stay on it also is not provided the voltage to the thermostat. Can you replace it for me. I do t like to work with Plumbing and gas lines. Tech: sure let me look at it ......I hear him call someone. Then says he need to get his quote sheet. Me: Ok, I was expecting around 200.00 max Tech: ok that will be $787.00 with the 99.00 service call. Me: your flipping crazy!! A new tank cost 700.00. Tech: we can replace the tank for 2200.00 Me: you flipping out of your mind. Tech: Ok, then you owe 99.00 for the service call. Me: for what I told you what was wrong with it. Get out of my house. Tech: I will write it up as an estimate and not charge you. Me: have a good day. Here is the cost break down. Scenario 1---Thermal coupler cost $10 Labor $748.00. The job takes 30 mins that amount to almost 1,500 per hour. Scenario 2--- Install a mid-grade 40 gallon tank cost $700 labor charge 1500.00 The job would take 2 techs 2 hours max. That's a rate of $385 per hour per tech. I wonder how many older citizens have fallen for this outrageous charge. My poor mom would have paid the $800 if it would have been her house. Stay clear of this joke of a company. Do your self a favor and call anyone else but ACS. I am still fuming mad this joke of a company tried to charge me those rates. read more

We had Kirk out last week he changed out our capacitor and got the unit to run. He also told us our unit had no refrigerant. We thought that was odd because the unit was working fine today before. After you told us a problem he was real pushy and eager to get a salesman out. Well I called another company for another opinion and found out that Kirk tied our thermostat wire together to energize our heat pump to run in heating and not cooling. Never have had bad service like this in past from Air Comfort Solutions. I will be talking with company's manager soon about the technician and what he did. read more

Been with air comfort for multiple years always had good service and good honest technicians. Had a tech named Kirk out last week who told us are Compressor was out. Kirk sent Scooter over to give us a price on a new system but found it Strange he showed up 15 minutes later after Kirk. We took the estimate but called another company for a second opinion. The other company replaced are capacitor. Are unit has been running perfect since . Still waiting for Management to call us back before switching company's. Hope we can get issue resolved. read more

I ended up calling them on two separate occasions on the same day. The reason for that was because even though they say they have 24 hours service, no one has called me back within the last 12 hours. Based on the fact that my one star review is not much lower than their other reviews I feel like this should greatly be taken into consideration. Plumbing is pretty basic so I can't comment on what they can do as far as that is concerned because I've never worked with them. I tried on multiple occasions but they felt that it really wasn't necessary to come to my house. This business provides a poor and pathetic excuse for customer service. they are the epitome of why you should read reviews before contacting. read more