5 star experience. I was looking for a jeweler for my fiancee. I looked online for rings; no luck…read more I looked at mall jewelers; no thank you. I had a friend of mine tell me that her fiancee got her ring at Baxter's, so i put that feather in my hat. I "snuck out" and went to Baxter's thinking I was just going to inquire about a ring but I ended up walking out with a slip and a down payment on a ring! The staff at Baxter's couldn't of been any better to me. They had beverages, a cozy couch to sit on, and most importantly WORKED WITHIN MY BUDGET. I was looking at a princess cut ring, but it was WAYYY out of my budget. Fortunately, the awesome people at Baxter's got a smaller diamond from the back and even let me use the glasses to inspect the diamond as they explained it to me. There was no "shadiness" with them. They really put me first. After I proposed to her, we went in and got her ring sized to fit. They're customer service was just like when I went in and they adjusted her ring for free. We'll be getting our wedding bands here too...If you need a jeweler...Baxter's got your back.

Baxter's is by far the best jeweler! Paul has helped us a few times, spending time with us and…read moremaking sure we could get our repairs done in a very timely manner. When they clean my rings, they sparkle like new! Mike has also been most helpful. Not only is it absolutely beautiful with amazing pieces, but they make you feel like a valued customer every time! I wouldn't go anywhere else!

I went in to get my 14k watch links remove. Omg Josh got it done on the same day! Highly recommend!…read moreI also got money back from the links I didn't need!

My engagement and wedding rings had become so tight I could not remove them. Josh cut them off,…read morecleaned them up and resized them all for a very modest charge. I could not be happier. He went out of his way to accommodate me, coming in outside shop hours to make sure we had the right ring size and to get the rings back to me in a timely fashion. Absolutely recommend!

Running errands Saturday morning, my mom and I dropped in. We've been looking for a jeweler since…read morewe moved here from Texas, and this was an audition as we shopped for a modest $900 graduation ring for a niece. We've had the same jeweler in Houston for decades who custom made all the jewelry we were wearing which the man who forced our detour away from the salesperson we wanted apparently missed as he looked us up and down yet apparently found us wanting. He was disinterested from the start, despite depriving us of the saleslady we wanted. He never let us past the first display case of diamonds. When I asked about other gems, he told me one of the dumbest things I've ever heard--that colored stones are more expensive than diamonds. This blanket statement is so absurd on its face as to be unworthy of discussion. Whether he meant it to be insulting or merely dismissive, it served its purpose to make us leave. Instead, we went to MRT in East Providence. They are awesome! We found a lovely ring and discussed a few future purchases as well as the design for a new sapphire and diamond ring. We found a new jeweler after all but will never step foot in Providence Diamond again, not even to have my Rolex or Baume & Mericier, either of Mom's Baume & Merciers or her Tag Heuer cleaned.

Poor business communication…read more I called ahead, especially considering it was a holiday, to confirm the hours of operation and was told the store would be closing early at 3:00 PM. We arrived more than 30 minutes before that time only to find the store already locked up and staff leaving the parking lot. I was visiting family from New York City and made the drive with the hope of purchasing a father-and-son timepiece together. Having your time wasted is frustrating any day, but especially after making a special trip on a holiday based on information provided directly by the business. If the business communicated 2:30 closure then we would have planned accordingly. Communication is key so everyone's time isn't wasted.

If you're putting in an order online and choose the complimentary ground shipping do not worry…read moreabout your item arriving too quickly. The package will be sent promptly, but then it will spend up to a week in Denver awaiting just the right moment to consider moving somewhat closer. You'll have plenty of time to consider whether stage coach would have been faster. Maybe. Maybe not. Certainly a steam locomotive could cross the country in less than 10 days? The first transcontinental railroad trip took about 3.5 days in 1869. How about that. Maybe it's missing? maybe that's it whistling in the distance.

Good prices, big selection, they are for real, good service. Quick shipping and delivery. "Vintage"…read morejewelry is very good quality, lovely with good prices.

What an incredibly friendly, helpful, and well educated staff! Walked myself in the door a bit…read morehesitant of the whole experience not knowing what to expect but Kevin sat me down and made me feel comfortable with my choice in location instantly, before I had a chance to run out the door! Which is important for me, I'm known to tell you I'll be back with no intention if I feel pressured. Well back to Kevin! He shared such a wealth of knowledge on such an array of pieces I had in my possession for so long but knew nothing about. It really was such a relief that he was so willing to enlighten me without any pressure of selling anything and yet expressing interest in the pieces that would be worth getting rid of at the moment. Having spent a good amount of time learning with him I felt very comfortable letting go a handful of pieces but left with just under $500.00! A legitimate handful of jewelry! His efforts were surely appreciated I feel him and his coworker really went the extra mile for me while I was in the establishment. I will surely be returning and recommending this business. - a sincerely happy customer

Told me 1 week to fix my earrings but left me hanging for 10 days and didn't work on my items until…read moreI said i was going elsewhere that is cheaper and won't lie about the time it takes to get done. Save yourself the time and money

I walked in and the short older woman took one look at me in sweats and regular Lands End jacket…read moreand she yelled something I didn't recognize and quickly left to the back - no one else was in the store at the time. A msn comes out and I explained I wanted to replace the center stone on a vintage ring and I believed they had experience with old pieces. He looked at it and said it would cost couple of hundred dollars for a sapphire or something similar; I said ok, however I explained that I was thinking about a particular gemstone. He said he would get back to me and and wrote my name and number on the tiny flip page calendar on the desk. Not the best way to treat a potential customer - but needless to say, no one ever got back to me. As I was leaving three women who were not a person of color, walked in and the short older woman emerged from the back and eagerly went to help them. Way to discriminate- just don't bother! Un-American

They are thief's. Old man the owner replaced my diamond to piece of glass so fast and easy , right…read morein front of me . Very " professional " . Be careful . Don't trust them . Don't go there . NEVER EVER !

I am honestly very surprised about all the bad reviews. Brought in some silver plate and sterling…read more I believe I got paid fairly.

Loved my first visit to the Speidel flagship store! Maggie and her son Gennaro were very prompt and…read morehelpful, and I thought they had a good selection of watches that are stylish, classic, and contemporary. They also offer engraving in-store, which they were able to do in about two minutes while I was looking around! All in all, I thought the experience and product are well worth the absolute bargain I got on my two watches. Definitely take a moment to check out this family business, and visit a part of Providence's jewelry making history!

I have several watches that I used to wear all the time (before wearable fitness trackers and Apple…read morewatches entered my life), and decided I'd start wearing again. All 3 of them needed new batteries, so I figured I'd try the Speidel store, since it was so conveniently located for me. The store is attractively set up, with lots of windows and natural light a it's on a corner (no photos since the store clerk and I were the only ones in a modest space & it felt awkward to start snapping away before I asked for service). It has some really fun watches on display for sale, many of them priced under $50, and a nice collection of what they label "scrub" watches for nurses, with large and clear to read faces, for just about $30 each. They also sell replacement bands, which I didn't think I needed. I was told that one watch didn't seem to have a back that could come off, so the battery couldn't be replaced. I left my other 2 watches and went to run errands. When I came back, I got the bad new that they could replace only one of the batteries since the back on the other looked like it wasn't replaced correctly so it was wedged in. The clerk directed me to Saltzman's Watches in Cranston when I asked what I should do with those 2 watches she couldn't fix. So, 4 stars for a very nice store to stop in if you're looking to buy something that isn't a high end watch; closer to 3 stars for advertising repairs that they could offer in only a limited range of situations.

I submitted my Lumnox Navy Seal watch for repair. I obtained the link to Saltzmans Watched from the…read moreofficial Luminox website. I dispatched the watch via UPS and paid the $35 fee for shipping and assessment. The only required repairs were a battery replacement, band replacement, and inspection. I did not receive any confirmation regarding the watch's arrival. After contacting the store via email, I received a response. Subsequently, I received a message indicating that my watch was too old and could not be repaired. I had only requested a battery replacement, but they informed me that they could not open the watch. No email or message inquired if it was acceptable to replace the battery without guaranteeing water resistance after the repair. After several emails and no response, I had to contact the store. I was informed that the watch would be returned without a new battery. I could have saved over a month of time by visiting a local store and having the battery replaced in approximately two hours. However, I believed this was the most appropriate place for this significant watch to be repaired. The sole reason this review does not receive a one-star rating is that I received a refund for the $35. However, upon receiving the watch, I discovered that the band was broken. I can assure you that it was not damaged during transit. Additionally, I found another review of a watch that was returned with a broken band. I strongly advise against sending your watch to this store. Instead, shop locally and have repairs performed. At the very least, there will be some communication. I understand that this is an older watch and may not have significant monetary value. However, it holds sentimental value for me, and to have the watch and myself treated this way is unacceptable.

I worked with Sue B who kept me in the loop. Got my watch back when promiced and could not be…read morehappier. Well done!

Jenni is a great piercer! Gentle, friendly and kind. She took great care of me, as did Rachel…read more Highly recommend either! Jewelry is gorgeous!

Three of us had piercings, one love and the two others helix. Place was clean and area sterile…read more Earring options were okay. Person who did the piercings took their time and made sure she positioned the earring just right. I forgot to use my coupon that stated it was good on earrings, and when I called they only applied it to the solution I bought. I was not happy about that. We spent over $400! They should have honored my coupon. Update: the coupon said it was good on any earrings. I knew it wasn't good on piercings but expected to be honored on the hundreds spent on earrings. This was the coupon!!!! Don't forget to treat yourself with 10% off on your first purchase. Use code: NEWFRIENDS10 Three of us had piercings, one love and the two others helix. Place was clean and area sterile. Earring options were okay. Person who did the piercings took their time and made sure she positioned the earring just right. I forgot to use my coupon that stated it was good on earrings, and when I called they only applied it to the solution I bought. I was not happy about that. We spent over $400! They should have honored my coupon. Update: the coupon said it was good on any earrings. I knew it wasn't good on piercings but expected to be honored on the hundreds spent on earrings. This was the coupon!!!! Don't forget to treat yourself with 10% off on your first purchase. Use code: NEWFRIENDS10 Beware they don't honor coupons they send you.