5 star experience. I was looking for a jeweler for my fiancee. I looked online for rings; no luck…read more I looked at mall jewelers; no thank you. I had a friend of mine tell me that her fiancee got her ring at Baxter's, so i put that feather in my hat. I "snuck out" and went to Baxter's thinking I was just going to inquire about a ring but I ended up walking out with a slip and a down payment on a ring! The staff at Baxter's couldn't of been any better to me. They had beverages, a cozy couch to sit on, and most importantly WORKED WITHIN MY BUDGET. I was looking at a princess cut ring, but it was WAYYY out of my budget. Fortunately, the awesome people at Baxter's got a smaller diamond from the back and even let me use the glasses to inspect the diamond as they explained it to me. There was no "shadiness" with them. They really put me first. After I proposed to her, we went in and got her ring sized to fit. They're customer service was just like when I went in and they adjusted her ring for free. We'll be getting our wedding bands here too...If you need a jeweler...Baxter's got your back.

Baxter's is by far the best jeweler! Paul has helped us a few times, spending time with us and…read moremaking sure we could get our repairs done in a very timely manner. When they clean my rings, they sparkle like new! Mike has also been most helpful. Not only is it absolutely beautiful with amazing pieces, but they make you feel like a valued customer every time! I wouldn't go anywhere else!

They sell watches, which they claim to have in stock, but have to source from the company. Promised…read more2-3 days processing and priority shipping. It's been weeks and I have still not received even a tracking number. When you call for customer support service, you are met with an AI and cannot get through to a real person. They refuse to answer emails. I would never do business here again.

Great and knowledgeable staff and a huge plus there is an onsite jeweler there daily with an open…read moretransparent window. Love the security of leaving my pieces to be worked on with this peace of mind.

HIDDEN JEM!!!!! I knew this jewelry store since I was a kid and they are still fixing broken…read morejewelry, watches, and other things right in front of you!! New and some used jewelry available for purchase and the prices are great!! Getting engaged well let me tell you Jared may have more but they don't have the same feeling you get from someone who has been in business for as many years as they have and with so much repeat business!!!!! Go check out this shop you can thank me later!

I've been going to Cheifs for over 5 years. Dave has always been there to help me. The prices are…read moreamazing. I've had a lot of jewelry fixed there. I also purchased different kinds of jewelry. The service cannot be beat. Thank you David for always being there when I need you.

Told me 1 week to fix my earrings but left me hanging for 10 days and didn't work on my items until…read moreI said i was going elsewhere that is cheaper and won't lie about the time it takes to get done. Save yourself the time and money

I walked in and the short older woman took one look at me in sweats and regular Lands End jacket…read moreand she yelled something I didn't recognize and quickly left to the back - no one else was in the store at the time. A msn comes out and I explained I wanted to replace the center stone on a vintage ring and I believed they had experience with old pieces. He looked at it and said it would cost couple of hundred dollars for a sapphire or something similar; I said ok, however I explained that I was thinking about a particular gemstone. He said he would get back to me and and wrote my name and number on the tiny flip page calendar on the desk. Not the best way to treat a potential customer - but needless to say, no one ever got back to me. As I was leaving three women who were not a person of color, walked in and the short older woman emerged from the back and eagerly went to help them. Way to discriminate- just don't bother! Un-American

The most generous and helpful family. Thomas, Katrina and their son make you feel so comfortable…read more My husband needed a new wedding band and I was looking for a new diamond ring. Thomas designed and made a ring for me that was beyond my dreams. Anyone looking for any type of jewelry or repairs this is the place for you. You'll never need to go anywhere else.

This is the best jewelry repair around. I had my watch repaired in under a minute! Excellent…read moreservice.

If you're putting in an order online and choose the complimentary ground shipping do not worry…read moreabout your item arriving too quickly. The package will be sent promptly, but then it will spend up to a week in Denver awaiting just the right moment to consider moving somewhat closer. You'll have plenty of time to consider whether stage coach would have been faster. Maybe. Maybe not. Certainly a steam locomotive could cross the country in less than 10 days? The first transcontinental railroad trip took about 3.5 days in 1869. How about that. Maybe it's missing? maybe that's it whistling in the distance.

Good prices, big selection, they are for real, good service. Quick shipping and delivery. "Vintage"…read morejewelry is very good quality, lovely with good prices.

Running errands Saturday morning, my mom and I dropped in. We've been looking for a jeweler since…read morewe moved here from Texas, and this was an audition as we shopped for a modest $900 graduation ring for a niece. We've had the same jeweler in Houston for decades who custom made all the jewelry we were wearing which the man who forced our detour away from the salesperson we wanted apparently missed as he looked us up and down yet apparently found us wanting. He was disinterested from the start, despite depriving us of the saleslady we wanted. He never let us past the first display case of diamonds. When I asked about other gems, he told me one of the dumbest things I've ever heard--that colored stones are more expensive than diamonds. This blanket statement is so absurd on its face as to be unworthy of discussion. Whether he meant it to be insulting or merely dismissive, it served its purpose to make us leave. Instead, we went to MRT in East Providence. They are awesome! We found a lovely ring and discussed a few future purchases as well as the design for a new sapphire and diamond ring. We found a new jeweler after all but will never step foot in Providence Diamond again, not even to have my Rolex or Baume & Mericier, either of Mom's Baume & Merciers or her Tag Heuer cleaned.

Poor business communication…read more I called ahead, especially considering it was a holiday, to confirm the hours of operation and was told the store would be closing early at 3:00 PM. We arrived more than 30 minutes before that time only to find the store already locked up and staff leaving the parking lot. I was visiting family from New York City and made the drive with the hope of purchasing a father-and-son timepiece together. Having your time wasted is frustrating any day, but especially after making a special trip on a holiday based on information provided directly by the business. If the business communicated 2:30 closure then we would have planned accordingly. Communication is key so everyone's time isn't wasted.

Needed a watch battery replaced. I was a walk-in and they assisted me right away. Both people…read moreworking there chatted with me while the battery was being replaced. I browsed their jewelry while waiting too. Lots of beautiful pieces. Battery was about $20 and took just a few minutes.

Back in December I had a family ring restored. They did a fantastic job. I have since had a watch…read morerepaired and sold some silver for melt value. Both of these experiences were excellent. Their jewelry assortment is lovely as well. Eloquence is the best!

The guys here were great. They were very fair with buying my gold and gave me the best price out…read moreof the 4 other places I went to. I didn't have the time to look at their merchandise that just means I am going to have to go back

I purchased my wife's engagement ring and our wedding rings from Hegeman & Co over the last two…read moreyears. I feel very grateful that I found them. Michele and Richard are both very earnest, pleasant people to work with, and made what I feared would be a difficult process as easy as possible. I can't comment on how their products compare technically to other jewelers, but I found their offerings to be quite beautiful. Certainly, I would recommend them to others seeking engagement and wedding rings. Thanks so much for all your help!

Request handled very professionally. Although a bit of waiting was involved that was primarily…read morebecause there were several steps in the process. The end result exceed my expectations and cost less than I had expected.