Looking to get a vintage watch chain lengthened, I went into Roman Jewelers. Mike took a look at…read moremy piece and immediately suggested a quick fix alternative to purchasing and trying to match additional chain or using an unsightly lengthening attachment. Using a small decorative piece of the chain, Mike was able to lengthen the chain seamlessly. It came out beautifully and you can't tell at all where the "surgery" is located. Mike was lovely to my wife and me (being a gay couple, this is not always the case), and refused to take any payment for the repair. I read the other reviews here and can't for the life of me figure out why someone would perceive the nice man I met as being snotty or pretentious. Maybe these folks need a lesson in snottiness. If so, they should head down the street to Providence Diamond to breathe the true rarified air of snobbery. Thank you Mike - your honesty and helpfulness does a soul good.

DO NOT GO HERE!!! The owners and workers at this store were SO rude and dismissive when we brought…read morein an heirloom diamond ring for them to evaluate. He demeaned the ring in multiple ways and made us feel like we were beggars trying to get crumbs. It felt like he was trying to get the ring for the cheapest possible price, and to do that he lied and demeaned the ring, which was actually appraised for almost $20k. We had another piece to look at, and he refused to even evaluate it. Ive never seen a business run like this - RUDE and 100% untrustworthy!!!

Great, no nonsense, pleasant and knowledgeable. No pressure and fair prices with buying and…read moreselling. Gill is a nice guy. I don't think you will be disappointed.

As with everyone, money is tight. So i had an extra gold chain that i rarely wore and figured i'd…read moreconvert it to cash. he gentleman that was there was very nice and although he didn't meet the quote he gave me over the phone, he explains why. So i do feel i got a bit of an education in the process. I'll be going back to him, because he really did have the highest price!!

5 star experience. I was looking for a jeweler for my fiancee. I looked online for rings; no luck…read more I looked at mall jewelers; no thank you. I had a friend of mine tell me that her fiancee got her ring at Baxter's, so i put that feather in my hat. I "snuck out" and went to Baxter's thinking I was just going to inquire about a ring but I ended up walking out with a slip and a down payment on a ring! The staff at Baxter's couldn't of been any better to me. They had beverages, a cozy couch to sit on, and most importantly WORKED WITHIN MY BUDGET. I was looking at a princess cut ring, but it was WAYYY out of my budget. Fortunately, the awesome people at Baxter's got a smaller diamond from the back and even let me use the glasses to inspect the diamond as they explained it to me. There was no "shadiness" with them. They really put me first. After I proposed to her, we went in and got her ring sized to fit. They're customer service was just like when I went in and they adjusted her ring for free. We'll be getting our wedding bands here too...If you need a jeweler...Baxter's got your back.

Baxter's is by far the best jeweler! Paul has helped us a few times, spending time with us and…read moremaking sure we could get our repairs done in a very timely manner. When they clean my rings, they sparkle like new! Mike has also been most helpful. Not only is it absolutely beautiful with amazing pieces, but they make you feel like a valued customer every time! I wouldn't go anywhere else!

What an incredibly friendly, helpful, and well educated staff! Walked myself in the door a bit…read morehesitant of the whole experience not knowing what to expect but Kevin sat me down and made me feel comfortable with my choice in location instantly, before I had a chance to run out the door! Which is important for me, I'm known to tell you I'll be back with no intention if I feel pressured. Well back to Kevin! He shared such a wealth of knowledge on such an array of pieces I had in my possession for so long but knew nothing about. It really was such a relief that he was so willing to enlighten me without any pressure of selling anything and yet expressing interest in the pieces that would be worth getting rid of at the moment. Having spent a good amount of time learning with him I felt very comfortable letting go a handful of pieces but left with just under $500.00! A legitimate handful of jewelry! His efforts were surely appreciated I feel him and his coworker really went the extra mile for me while I was in the establishment. I will surely be returning and recommending this business. - a sincerely happy customer

The New York Gold Exchange located on mineral spring Ave in Providence is without doubt the best…read moreplace in my opinion if you are looking to get a fair and honest transaction. Joe and Lou are completely transparent with no pressure. Open to negotiation and genuinely want to make a deal that is favorable for all! i dealt with Joe who I found to be personable while being professional, he genuinely wanted to make sure that we could make the deal work for both of us! Transparent and trustworthy while being real! Thank you Joe and Lou for doing it right! Best, Lisa

Helpful guys I wanted to know whether I had anything of value and most of my old currency and coins…read morewere spendable and that's what I needed to know

My husband and I went there today to get a ring sized. We had gone to Baxter's and they wanted…read more$130.00 which we were not willing to pay. We came here in our local community and they were so fair. They also noticed a few claws on the ring needed repairing and all told they asked $46.00. That won us over big time. Once we started chatting with the owner and his son about what jewelry they had to offer we put a few items on hold and will be going there for all our jewelry purchases. If they do not have what you want they will make it or adapt it. I love that it is a family run business and they do all repairs in house. Can't say enough good things about this place.

Told me 1 week to fix my earrings but left me hanging for 10 days and didn't work on my items until…read moreI said i was going elsewhere that is cheaper and won't lie about the time it takes to get done. Save yourself the time and money

My husband and I came here to get a gift for my stepdaughter. As soon as we walked in, Michelle…read moregreeted us and asked how she could help. We told her what we were looking for, the price range and she showed us many different options. We ended up settling on a nice diamond bracelet that had a beautiful sparkle. A few weeks later, my stepdaughter went in to get it tighten a bit and they took care of her (no charge). Great service.

Running errands Saturday morning, my mom and I dropped in. We've been looking for a jeweler since…read morewe moved here from Texas, and this was an audition as we shopped for a modest $900 graduation ring for a niece. We've had the same jeweler in Houston for decades who custom made all the jewelry we were wearing which the man who forced our detour away from the salesperson we wanted apparently missed as he looked us up and down yet apparently found us wanting. He was disinterested from the start, despite depriving us of the saleslady we wanted. He never let us past the first display case of diamonds. When I asked about other gems, he told me one of the dumbest things I've ever heard--that colored stones are more expensive than diamonds. This blanket statement is so absurd on its face as to be unworthy of discussion. Whether he meant it to be insulting or merely dismissive, it served its purpose to make us leave. Instead, we went to MRT in East Providence. They are awesome! We found a lovely ring and discussed a few future purchases as well as the design for a new sapphire and diamond ring. We found a new jeweler after all but will never step foot in Providence Diamond again, not even to have my Rolex or Baume & Mericier, either of Mom's Baume & Merciers or her Tag Heuer cleaned.

Great place and the owner is honestly one of the kindest people I've come across…read more... Would recommend allllll day!

They are the best! Not only did Amy get me a great deal on a iPhone 6s but they helped me setup my…read morenew phone! She even ensured all the devices I was selling were disconnected from my account and erased! I got a great deal on a glass screen protector for my new phone and a very comfortable case that I love. I'm so happy with my new phone and it is working flawlessly! I even witnessed Amy help another customer with a charging issue for free! They offer free diagnostics so if you have a phone issue bring it in and get it checked! So glad I came in!