A big Mahalo to the staff of Islands Hospice for all their assistance to our father. The support we…read morereceived after the sudden death of our brother who was the primary caretaker of our father was tremendous. A special thank you goes out to the social worker, Kaitlin, who quickly worked with the family to have my father transferred to their hospice home in Palolo for respite care while we took care of affairs and found a permanent place for him to be cared for. Unfortunately, he passed away a few days later. Also, a big shout out to Chaplin Elizabeth who called to check up on how the family was doing, Chaplin Paul, the home hospice staff, and the nurses at the care home. Thank you for all your help and support during this difficult time. -The Lui Family

We've used them for both my dad and mom as they transitioned out at different times. From the…read moreinitial intake nurse to the nurses and CNAs who came to the house, we felt very supported. Any questions or concerns were addressed right away. They helped us get the medical equipment we needed to assist us in keeping my parents at home. When the end came, a single phone call brought the nurses to the bedside who helped us thru the process. We were assigned a chaplain at the start who called to offer any spiritual support and would visit. Appreciate the sensitivity and support we received from Islands Hospice. Mahalo !

Transferred from Kaiser Hospital over to Hale Nani for intense OT and PT. Kevin the transporter/…read more driver was absolutely friendly and helpful (5 stars). He warned me of the bumps on the road and any sudden stops-for my safety and comfort. I checked in and was not very impressed by the surroundings ( its not the Hilton or Ritz). The place had a 1970's-80's outer island motel feel- sort of like a low budget vintage vibe. Rehab wing is on the 3rd floor. 2 star The headboard of the bed was termite eaten, hallway littered with plastic rubbish bins and plastic storage drawers. Just very low budget but functional sort of ghetto feel. The scale they put me on could hold a wheel chair and we got weighed together/ handle of scale was broken and hanging awkwardly. Little things like that need fixing or replacing but is never repaired is questionable. 2 star Every bed had a 14 inch personal tv monitor that was connected to the wall hung on a heavy duty hinged armature- that's great. First night I was there the service was out due to high winds. TIP: Download movies onto your IPAD from NETFLIX or AMAZON Prime. Lucky I was prepared but my poor roommate was bored silly. Internet went down 3 out of the 7 days I was there. 2 star The rooms are not private and shared with 1 other person-fortunately my roommate was considerate and we got along well 5 stars. First day I was having a consultation with PT, a lady suddenly took a big dump in my doorway. WTH, therapist quickly closed the curtain. The whole room smelled of feces and the aid wiped it up. That lady took a shower after finishing her dump and went back next door. My roommate said many different people are using our bathroom but she is not sure why? Aid Michelle said the lady nest door is too big to fit her shower and comes over to use ours. OK 1, 2, or 3x but everyday? I do not know her and its unsanitary. They have a big shower down the hall and why is she showering in my room?2nd day same lady is using my toilet again "ugh, ummm, haw, hoo..." all these grunting noises while she is dropping missiles. Told myself to GTFO and ran away into the "dayroom". Waited for her to finish showering and vacate before I could use my room again. Roommate not so fortunate-bedridden and nowhere to go. 0 stars Near the end of my stay here ,there was a theft that happened to one of the residence. That made me question the safety and privacy of this complex. Was supposed to stay longer but didnt feel 100% safe. Was it a nurses aid or a visitor scoping out everything? Hmmmm...Any security cameras to do an investigation? 1 star My nurse was "JAY" friendly, intelligent, kind, and had a sense of humor. 5 stars Nurses aid "Army", "Romano" and "Ikaika" very compassionate and caring aids. 5 stars Dietician "Lauren" made my stay so much better by tweaking the meal plan options and snacks to meet my needs. 5 stars food 3.5 star Doctor Kramer -kind caring saw him twice during my 7 day stay- 5 stars. The physical /occupational therapist: Kevin, Katie, Kim and John are all 5 stars. Kevin asked me how is everything so far? I said the accommodation is low quality but the people are high quality and I rather have it that way than the other way around. Joined the daily activities schedule everyday to keep from going bonkers: 5am Brush teeth/TV news 7am breakfast 9am OT 11am music circle 12pm lunch 130pm Bingo 230 pm crafting or karaoke 330 PT 5pm dinner 630pm Bingo or Keno 7pm snack shower/brush teeth 8pm off to "beddy by" My ideal daily routine -woke early and slept early PT and OT 3 hours a day for 7 days a week. Yes I can say working hard really did pay off100%. Still could speak and had an opinion without being a Karen- ask nicely say PLEASE and THANK YOU will get you far here. Can see if English is your second language or perhaps you dont even have a voice a person may not have there wishes met or receive less than the best care here. Honorable mention: Coral/Jasmine the activities coordinator made my stay really fun. Working dogs paid us a visit and we had a live performance/ concert in the cafeteria-5 stars Music circle scared me straight. Most of the people who participated were catatonic with their fists in a ball. When I saw that you can be darn sure I worked my hand to do stretches -scared me into working all the OT exercises! Thank You Kevin over at Kaiser Moanalua PT team to referring my case to Hale Nani. Did not know this world existed and that opened my eyes. If your mom, dad or relative is in Hale Nani- please be a voice for them to get them the best care to make them comfortable while they are there. Overall a great eye opening experience!

My mother took a tumble recently and Kuakini Hospital had placed her at Hale Nani for her rehab…read more My mother was happy with their care except for the food. The 3rd Floor staff was really nice and super kind to my mother. She enjoyed being around them. My biggest gripe is their office staff. Really super bad communication. I would call and leave messages on their voice mail and they would never return my calls. One day I was so frustrated that when I did finally get to speak to someone in a particular department I had asked why do they not return phone calls when messages are left. I was basically blown off and told I don't know. I was pretty stunned about their shear lack of accountability. They would often tell me that they called but I never answered. I would check my phone and I had zero missed calls from them because they never called. Personally, I can't stand them. It was frustrating. My mother was finally discharged yesterday morning. How I found out was through an email Thursday afternoon at 4:45pm that said "We were not able to get in touch with you but wanted to let you know that your mother will be discharged tomorrow." I was so happy to get her out of there so I would not have to deal with that horrible office staff and grouchy people that open the door. I would give them a big fat 0 stars because of their horrible office staff. My mom said 4 but their food is really a 1. So we went with 3 stars.

Okay, right now and several months prior, because of Covid, my relative who was there for surgery…read morerecovery and PT, visitation is EXTREMELY limited. I get that. They have strict policy. They're just trying to keep their clients safe and healthy. So no one should be complaining about that. My interest was care. And I'm happy to report that they took care of my relative to the point that he is well enough to come home after 2 months recovery from an infection that he caught at a different nursing home on Oahu. I'm the type of person that name's names. Brooke is an outstanding nurse on the 5th floor. She always called with update or concerns and kept us informed, as we live on a neighbor island and were lucky if we could get to Honolulu every 2-3 weeks. Brandy is a Social Worker who has done all of the leg work in getting our relative the care he needed. She was our liaison between the medical insurance company, the facility and and us. She was able to address all our questions/concerns without hesitation. And we called a lot. Kalakaua Gardens is in a great location. If you need to stay on Oahu while visiting someone the gardens, The Pagoda Hotel is a good local hotel to stay it. It's a 10 min. walk away.

Hopefully things have changed for the better for patients and their families at this place since…read more2021. It's been a few years since my mom was placed there after her surgery. She used to call me at home, to call the front desk, so that they would go and help her to the bathroom. She would press the call button but nobody would come, therefore, she would have accidents in bed. Keep in mind that my mom was 91 and did NOT have to use diapers, but they put her in diapers. I can only imagine how degrading it was for her during her stay. Another cause of concern was only 30 minute visitations were allowed because of Covid. I totally understand this, but your time starts ticking as soon as you sign in. Their elevators are so slow so our visit was only 5 minutes due to the wait for the elevators. We couldn't even visit with her! So sad and depressing. Needless to say, I took her out of this place so that she could live her final weeks at home. I sure hope visits and care are better now for the patients and families.

We will be forever grateful to the wonderful hospice team who cared for my mom and supported our…read morefamily. Lisa, our social worker, and Yumi, the nurse supervisor, listened to our needs and connected us with the perfect nurse case manager, Megan, who was incredibly kind, compassionate, and knowledgeable. Brianna, Mom's healthcare aide, was always so pleasant and skilled, especially in the gentle way she helped her with showers. Dustin, the after-hours nurse, was there when Mom became unwell in the middle of the night and again the evening she passed, treating her with such tenderness, dignity, and respect as he helped us prepare her for transport. And Sr. Marykutty was a constant source of comfort, inspiration, and peace to Mom and our entire family. We cannot thank each of them enough for the exceptional care, kindness, and compassion they showed my mom and all of us.

My husband was diagnosed with stage four cancer in January. Navian hospice came after the news and…read moresupported me for three months until my Randy died. I had no idea how these companies worked and was somewhat uncomfortable at the thought of strangers coming into my house at the worst time of my life. They changed my life. They supported me 100% throughout the end of his life. I don't know how I would've managed without them now. This weekend part of the goodness of their hearts they put on a memorial at Calvary by the sea Lutheran Church. I cannot say enough about this company. They are still supportive and I thank God he blessed for him and I with their goodness and support.

Affordable HomeCare Services was recommended to me when my mom, whom already lives in an assisted…read moreliving facility, began declining and needed additional care as soon as possible. Zena, the administrator, immediately send a caregiver the next day to help with Mom's bathing, and then set up 24/7 care for Mom, as we had requested. There was no delay! All of the caregivers from AHS that have been taking care of Mom are wonderful, kind, and caring people! When they are not directly caring for Mom's physical needs, they each have been playing games with her, watching TV with her, keeping her company, and providing the companionship she was lacking. The caregivers have also taught us how to better care for Mom's needs, which is very much appreciated! They each have become very dear to my mom, and to us. It has also been a pleasure to work with the administrators at AHS. Each time we have contacted anyone, especially Zena, through phone calls, email, or texts, we have gotten an immediate response. They are intelligent, kind, and compassionate, and have worked with our family to meet our needs, easing much of the stress involved when a loved one needs additional care. We have used other home care service providers, who have met our basic needs at the time, but Affordable HomeCare Services provides service way above that! AHS costs are a little higher than some others, but they are worth every cent!! We highly recommend Affordable HomeCare Services for all personal care services you or your loved ones might need. They really are The Best!! =)

My mother was taken cared with such great care and tenderness with the treatment of care the…read morecaregivers provided. My mother always looks forward to having them come to the house to help her out. She is no longer ambulatory and needs help to use the restroom, bathe and walk. Yet these wonderful caregivers give her all the quality care and love she needs. Most of the caregivers are seen like family by Mom and I. And the owner and management are always available and helpful when ever we need it. I highly recommend if your looking for quality care at affordable prices foe your loved ones care!

Terri Nakasone was our point of contact when my mom was transitioning out of hospice care where we…read morewanted to place her into a private care home environment. Through every step of the way, Terri was a great resource in terms of our preferences and coordinating all of the different parts which went on behind the scenes. She came to the rescue again when we needed to make a change to a foster care home. As other reviewers have mentioned, they have very compassionate and caring professionals that go out of their way to help make the process of caregiver placement as painless as possible. Without this valuable resource (including having Terri as our contact), I wouldn't have known where to start. Thank you (Terri and all the great people at Kupuna Care Connection) for this very valuable service.

Talked to a woman about having part time home care. She said she would look into it. Waited couple…read moreweeks, then I called and texted her. I got no reply back. At least, have the courtesy to reply back with any updates. Total time waiting was almost a month.

Nu'uanu: 808-595-6770 Pali: 808-525-6770…read moreKane'ohe: 808-235-6770 Three locations on O'ahu. The staff across the board are polite and helpful over the phone. Answered whatever questions I had about the facilities and their services.

Placing our Dad/husband in a live-in Memory Care home was one of the hardest decisions we've faced…read more After careful consideration, we chose Hale Kūʻike Bayside in Kāne'ohe for its beautiful facility, welcoming staff, and promise of top-tier Alzheimer's care. Despite fully disclosing his moderate-stage Alzheimer's symptoms, including restlessness and sleep disturbances, we were given notice less than two weeks after moving him in , that we would need to find a different home for him in the next 30 days. We question whether he was given adequate time by Hale Ku'ike Bayside to adjust to his new environment. Please know that Hale Kūʻike is selective in the Alzheimer's behaviors it's willing to handle. The unexpected discharge, and having to move our Dad a second time, was an emotional challenge for our family.

Hidden in Kaneohe this place truly is the ideal place to send loved ones for short-term, long-term,…read morehospice, and respite care. Theyre currently undergoing construction to create nicer facilities thatll up the quality of life for the residents. Hopefully theyve finished as Ive started this review in 2019. Overall its a very nice facility, plus its ACed! I had the opportunity to meet with some of the staff and I received nothing but very professional vibes. They take great pride in the facility, their staff, and their abilities to provide a really high level of care. The nursing staff are very friendly and very attentive. Would recommend if you needed long-term care for family.

A lot care and intention goes into providing a healing environment for the myriad of human…read moresituations seeking care. Aloha Nursing and Rehab Centre answered all of our hopes for the care and rehabilitation of my husband. Every aspect of care was provided in a facility that shows excellence on all levels. Not only the staff at all levels showed skill and pride in their areas of service, the atmosphere of positivity is constant. The cleanliness is top notch, and above any experienced elsewhere. The meals were multiple choices to suit tastes, diets, abilities, etc. The activities are plentiful and fun, as well as visiting entertainment. The Physical Rehab staff are excellent and skilled, and in concert with the nursing staff, provide the essential components needed to bring recovery and healing. Dr. Beh was extremely empowering and personable. Thankful! ALOHA permeates every aspect of this facility!!