HUGE two thumbs down to Aidas Dry cleaning in Smithtown.
I've been a loyal customer of theirs for over 5 years and have used their wonderful tailoring and alternation services, as well as referred them to many family and friends. But after the disrespectful treatment I received today I will never go back!
I brought them a plain white solid queen comforter that has a ruffle trim, which was purchased right before being stored away for winter, and had tons of wrinkles. I asked them to de-wrinkle the comforter as well as the matching two pillow cases and a throw pillow. (I had called and spoken to them about this and they said it could be done.)
At drop off, I said the comforter didn't need to be cleaned, but the owner told me that she would have to dry clean the comforter to get the wrinkles out. Fine.
Well today I went with my 1 year old to pick up my wrinkle-free items, which were brought out of the back, stuffed into a bag. Wth?? When I complained, I was told right off the bat that they couldn't get the wrinkles out bc "that's the pattern." No, it's not I told them. It's not a crepe style pattern, it's supposed to be flat. I know what I purchased. They're wrinkles that CAN come out. If it was a pattern, it would be a consistent pattern around the whole item. But instead some areas were nice smooth ruffles and others areas were a wrinkled mess.
The entire time I was there, I was constantly interrupted, yelled at, spoken to with a rude attitude, and told by a man (who I'm assuming is an owner as well) to SHUSH ! After some back and forth, I was told she would only charge me for the comforter bc they "cleaned it". When I pointed out that it was DIRTY as well as full of wrinkles, I was asked "so what do you want!?"
I told them, "I'm not paying for my items that are coming back dirty and wrinkly." I was abruptly told to then "Just go. Leave!" and to leave my items. Not going to happen. I told them no way, and to look at the dirt spots on the comforter that were clear as day. Neither of them
wanted to look! The male owner actually insisted "I don't care. It's clean." The female owner's response was "it doesn't matter because you won't pay."
You're damn right I'm not! I took my things and left.
Never in my life have I ever been spoken to with such disrespect. The whole time I was holding my 1 year old trying to gather up my things with 1 arm to leave the store. The female owner, who has been helpful and kind in the past, wouldn't even so much as turn around!
Shame on them. They lost a customer for life, as well as costumers from 3 other families, over a $45 sale. Aida's if you couldn't do it, then just say so. But don't expect to charge customers for it anyway! read more