10/10 Combo A - back and foot massage. Stopped by from the airport before a half marathon in…read moreCarnation and was not disappointed! The girl working on my back asked me if I wanted soft or hard pressure (I appreciate the question), and I said hard and she got some good knots out. The atmosphere was nice and staff was friendly. I wish this place was back home in NorCal!

Everything was amazing until one of our masseuse insolently laughed in my friends face over a tip…read more--- My friend & I came in for a Combo C massage. I will give credit where credit is due; Combo C was superb! For just $90 we got an hour of back massage & 30 minutes of a foot massage (this price is rare to find in spas so we were excited yet not holding too many expectations on them.) Both of our masseuse were kind, experienced, & direct up until we paid. Im talking stretching our arms, deep tissue work, & even including hot stones & steamed rags. Like I said, I will give credit where credit is due. There were a few moments outside of the tipping situation that were unusual like towels & drapes not being placed correctly on our exposed areas & giggling/whispering which you don't usually want to hear while you're bare naked on a massage bed. However -- What I found insanely unprofessional, disrespectful, & arrogant, is the fact that both a masseuse & who I can only assume is the spa owner: laughed in my friends face over a tip, pointed at it, acknowledged & asked "what is that, thats it?" & harassed my friend into leaving a larger tip after I had already tipped a good amount for our duo massage. Another thing to note, the shop owner then picked up my receipt, showed it to my friend, comparing the two tips & making her feel terrible & not so... zen. My friend felt uneasy & a bit embarrassed for the whole scene that just took place & immediately changed the tipping amount to much more. I understand tipping culture is very diverse nowadays & everyone has their own opinion on it but I don't think it's okay for someone who says they're a professional, to not act like one . I am even more worried about the fact that the spa owner enabled the employees behavior in front of us & even joined in on it at that. If you feel your services deserve more recognition, please add that to the pricing or even add an already accounted for gratuity fee instead of harrassing customers & making them feel guilty after what was supposed to be a relaxing experience. I would recommend going yet be ready to tip over $30 unless you'd like for it to get rude & awkward!

Very clean, peaceful, and relaxing place. The atmosphere is warm and welcoming, and the massage was…read moreamazing. Staff was professional and friendly. Definitely one of the most comfortable massage places I've been to. Highly recommend!

Have visited this place in the past, and not good experiences. Recent ads seemed to indicate things…read morehad changed for the "better", so I went yesterday. Unfortunately, still the same! I had previously called for the donation for a 1 hour massage, and was told $60 (woman was nice on the phone). But when I got there yesterday, the masseuse (Asian descent) took me to a room and had me sit down. I told her I wanted a 1 hour session, and she seemed surprised. She asked me how much I wanted to pay! Well, I got angry and just left. Very, very disappointing! Their business model is STILL the same.

I called on a whim! I decided at the last minute I could really use a massage. I did a quick search…read morefor places nearby and Blue Lotus came up. I gave them a call and asked if they had any availability today for a 90min? They immediately said yes and asked sooner or later today? I said sooner. They asked how soon can you get here? I answered 5min! They said great! Ten minutes later I was on the table getting the best massage I've had in at least ten years. My massage therapist Amber was fantastic. Great pressure and great attention to every little knot she found. I couldn't be happier with the service I received. The pricing was average, service was excellent! I will definitely be recommending Blue Lotus and Amber. I'm already looking forward to my next visit and can't wait to book my husband an appointment.

I called to see what they had available before going. They got me right in for a 90min massage…read more When i arrived it wasn't very busy. Maybe it was because they had only been open for about 30mins. It's in a corporate complex, so I thought I was lost at first. But they have a nice sign above their door. It was very dark when walking in. Each room is just like a curtain for a door, so not the best privacy, but there is some. They do just use a simple towel to cover you, so keep whatever clothes on that tou feel comfortable with. They don't advise you on any of that. They just give you time to get settled on the table. I assume undress or don't to your liking/comfort. The walls are thin, again the door is just a curtain essentially. You could hear people walk in, and next to your room. The lady massaging me at one point was even talking to the other massage lady in the next room. For the price, the massage is good. I did 90mins, and the massage itself was relaxing, but the movements are also so quick. They even did some stretching which was nice. Overall, clean place, decent massage for what you pay and they are very nice. This is just like the reflexology places or relaxation stations you see around here.

Had a great massage with Kitty. I do wish they had a different essential oil than the eucalyptus…read moreone because the smell does linger for hours afterwards. They may have but I didn't think of asking since it was my first massage

Initially went to this studio to help calm down tension that was causing significant pain in my…read moreneck/head after tying to relieve it on my own for a week. Had a session with Jenni that knocked it right out. She not only relieved my acute issue but began addressing the underlying tension etc better than anyone I've seen before. I then booked a session a week for about a month to help work out even more underlying knots etc throughout my body. Jenni also gave me great tips and recommendations for ongoing maintenance. Highly recommend Jenni for a real and targeted deep tissue treatment!!

I got a head and body massage combo for me and my mom for Mother's Day month, we absolutely loved…read moreour experience. We were absolutely relaxed and pretty happy with our overall experience. Will happily come back to do it again!

Zen is located inside the Great Wall shopping mall. It's a bit noisy but fine once the doors are…read moreclosed. It's a very small shop. I used a Groupon for this head spa service. It was a great deal. I've been to several head spa around Seattle proper. I bought two so my oldest daughter can try them as well. Gal who did my head spa was fine. Only negative I had was their shampoos had coconut. I told them I'm allergic to coconut. So owner had to go purchase shampoo without coconut. Then Charges me an extra 10.00 just because she had to purchase non coconut shampoo and conditioner. I think like all the other places I've been to they should be prepared. All in all it was fine, not one of the top places like I've been to, but adequate for the price. Plus it was clean when I visited. It was nice to have the food places all around to get food because I was hungry right after my head spa treatment.

I love them! As I've mentioned before, all the ladies here are amazing and hard workers! They…read morealways have a smile on their face and are incredibly pleasant. I've brought my partner here, friends, and they all report loving their massages just as much. And they are now also sending their friends here as well. If you're looking for a great massage and reasonable prices, try them out, I'm confident you'll enjoy it and leave feeling relaxed and pampered!

Had a gift certificate so booked a deep tissue massage. Wow! I had been carrying a lot of tension…read morein my shoulders & Coco zoomed right in on the areas that needed her magic touch. She recommended cupping to aid in my healing & I tried it for the first time. My back is a bit sore first day following treatment, because I had a lot of trouble areas to work through, but it's the good kind of sore. She checked with me many times during my treatment to make sure I was handling the pressure ok. Coco was very skilled & both she & woman at front desk were very pleasant. I will definitely return for another visit.

Excellent massage, cost- friendly. Personally, the language barrier isn't an issue. Save yourself…read morethe credit card fee and just pay and tip with cash.

Good massage options at good prices! They have foot, chair or bed options. Since there was 3 of us…read morewe just opted for the foot massage option. They also have combos, but they are only foot and bed options. Kind of wish they had combos for foot and chair. Overall, good massage. My feet felt so light weight once they finished. The space is in a corner so it isn't to noisy, even though it is inside the mall. If you need a good, cheap reflexology massage this is definitely a good spot to stop into.

The ambiance was great My mom had a 90 minute hot stone and…read moredeep tissue.. She was able to sleep that night after she raved how great the massage was

Jade is an amazing massage therapist and esthetician. Every time I come in for any service I am…read moresuper impressed with the work she does and her professionalism. She really makes the greatest effort to make you as comfortable as possible and is very transparent with what she is doing as she moves through her massages and facials. I appreciate the work Jade does to make her spa as amazing as it is. If you are wanting to get a massage or facial, this is the place to go!

I rarely leave reviews for places I visit, but this one truly deserves it…read more Place: Cozy and visibly clean. I'm very particular about bed sheets and towels, and this place did not disappoint. Everything was neat, and you could even smell the fresh laundry. The bed was consistently warm, which I didn't expect -- such a thoughtful and comforting touch. Service: I booked a 1-hour combo massage, and it honestly felt like 90 minutes in the best way. I was assigned to an older gentleman, which I didn't mind at all. I never felt rushed during the session, and his hand placement always felt professional and safe. I requested specific pressure points, and he delivered exactly what I asked for with consistent, seamless technique. Overall, a very relaxing and reassuring experience. I would definitely come back.

Nothing bad to say about this place . Quality is amazing , Spa pricing for their work is also…read moregreat. The essential oil that is created and made by them is organic , and seeps into your skin directly to loosen muscle and cure & heal.

My friend and I visited recently, and we absolutely loved our time here…read more Everything was clean, relaxing, and thoughtfully organized. The reception team was exceptionally friendly and helpful. We especially appreciated the guided introduction at the beginning--it made it easy to understand all the different amenities and made us feel welcome. The salt room was incredibly relaxing, and the jacuzzi was the perfect place to unwind. I also have to mention the snowballs after the sauna--they were such a fun and refreshing touch! The complimentary tea, water, and other drinks were always available and added to the overall experience. Excellent customer service, beautiful facilities, and such a peaceful atmosphere. Highly recommend this place, and I can't wait to come back!

Loooove this place for countless reasons, but most uniquely because 1) the ambience is melty zen;…read more2) yet we can also socialize (!!!) and, 3) the staff are wonderfully responsive. I'd come here roughly three times before deciding to host a Galentine's Day celebration, via private booking. The multiple spa spaces (steam room, clay sauna, Finnish sauna, and more) make it perfect for a large-ish gathering to have elbow room (we had 20 people) while the layout also makes it intimate enough that we felt connected. Nothing like all your friends cheering from the hot tub while you cold plunge! While the spa is always "social" so no need to whisper, I highly recommend the luxury and fun of a private booking. Aside from respectfully keeping our voices low in the locker room near treatment rooms being used by other guests, we were able to laugh and toast to our hearts' content. On that note, the staff was so accommodating with a table for the snacks we brought, a tub with ice for our drinks, and generally all the coordination that it took to pull this off. They made it as easy as possible. And on the day-of, Denise was a particularly gracious host -- welcoming us and even patiently/considerately snapping a group photo from multiple angles (at our request, to be clear - haha). I'll be back many more times -- whether solo or with friends. So grateful for this urban retreat in a very convenient location for Seattle-area city'zens.